I Bought a car at this dealer and I worked with Chris. He is Phenomenal. He answered all of my questi
ons and gave me the best deal available. I would recommend him to all of my friends. 5 Stars all around!!!!!
This month in July came in for an appointment scheduled in June for a car recall and to have the gas
cap replaced. I want to sincerely thank Bobby Brown for his compassion and for his generosity during my visit. He valued me as a whole person by hearing me and addressing my valid concerns. Never did he judge me for my physical identity and for expressing my needs. Thankful my warranty was honored when the dealership was Grossinger. In addition, when I inquired about the courtesy car wash during Grossinger's ownership, he confirmed I was more than welcome to bring my car in as needed for a car wash. Super grateful for Bobby's exceptional relational skills and valuing me as a customer/person. Bobby is an asset to Leader. He personalizes his exceptional customer service skills and makes it his mission to successfully treat people with empathy, like his family and friends. Lastly, appreciated Gabriel's communication while I was sitting in the waiting room about the delay. My visit was ~ 4hrs. Gabriel connecting me to Bobby Brown was perfect. Overall rating 4 stars---service time needs improvement, my recall letter stated the service timeframe should be < than an hour give or take. I was there ~4hrs.
Bobby Brown's rating is DEF 5 stars.
Went in to purchase my first vehicle today, came out with my dream car at much better price than I ex
pected. Service was second to none, Sarge in particular was incredibly helpful and transparent throughout the entire process. Speaking of, I was in and out of the dealership in a very timely manner. Highly recommend this dealership to all buyers, first and experienced alike. 10
I very much like my 2021 Genesis G-90 and adore the service provided by Napeleton. I have been incre
dibly unlucky to have several tire failures due to Chicago's tire eating pot holes. Each time Walter, their service manager got a replacement tire almost instantly. Each time, my wheel was mounted with a new tire, balanced and when I retrurned; remounted on my freshly washed car and I was on my way with only time to drink two soothing hot chocolates in their customer waiting room.
I am a retired consultant product design engineer and in the distant past owned and operated an auto repair shop that did both mechanical and body work. When I say these people are good, you can take it to the bank.
I walked into three River Oaks Hyundai dealership, and there I was greeted by a friendly lady. She g
reeted me by first asking if I needed any help I informed her that I may be interested in buying a new vehicle but I just wanted to shop around for now, she said her name was Latonia. So I am seriously considering going back, and I will make sure that I ask for Latonia.
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