I’ve been a customer at Larry’s for almost fifteen years. Pricing is always competitive and service i
s always good. What I like about them best after all this time is that I have never once felt like they were trying to pressure me or “scare” me into doing a repair. That’s how you treat people when you want to have a lasting business relationship; that’s why I’ve gone there so long.
My 1998 Lexus has just passed 300K miles. I had a new timing chain installed, some valve cover gasket
s replaced and a couple of new front tires put on. She’s clicking along, as she has all the years Kirby’s has been caring for her. Great care is their hallmark.
About a month ago I had 2 knock sensors replaced on my 2002 Lexus RX300. The next day I was driving
to Charlotte, NC and I broke down around Pigeon Forge. I got the vehicle to a repair shop and had to leave it for the weekend because the codes for all six cylinders showed misfires. Upon my return to get the vehicle they had replaced all 6 plugs and coils. Then mentioned to me that the computer grounding wire had come loose and the bolt was "nowhere to be found." So they replaced the bolt. When I got back to Dan and told him the story he said he would give me a full refund of my bill in East TN which was $725 and a hassle. He also said he wanted to test the coils because there is no way all 6 would go bad at the same time. When he tested them all 6 were still GOOD!! However, Dan stuck by his word and gave me a refund even though all that needed to be replaced was the grounding wire bolt.
DAN IS THE MAN!!
Every time I've taken my vehicle here it has been a great experience. Oil change and AC fixed and re
charged. I will never take my car anywhere else. Guys are super friendly and always a pleasure to deal with. Bring your car you will not be disappointed.
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