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ANTHONY J DEVINCENT

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(135 reviews)
56

Reviews of ANTHONY J DEVINCENT

DP
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Doreen P.
Lakeland, FL
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
verified customer Verified Customer
10
Category: Service
Jessica made it right.
After calling Jessica, she personally made it right.
After I made her aware of the problem, she had a person bring the part to the house and install it.
The 2-1/2 week wait for a oil change is still unexceptional, but I believe when they get back in the regular building things will get back to normal.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/21/2022
Service Type: Maintenance
1
Category: Service
Oil change
This is our 3rd vehicle purchased from this location. Service has always been great.
Now there's a 3 week wait for an oil change? Anthony, my service person may have been having a bad day. He seemed irritated that I had a $5 Hyundai coupon. Then he told me the oil dipstick was broken and a replacement was $30 some dollars. I guess it can happen. I said OK, paid for the new dipstick and oil change. That was a Wednesday. Next day I went to check the oil and saw the dipstick was broken again. I called and left a message. Anthony called back and said it was not installed. He told me to swing by and pick it up. I don't live near and asked him to mail it to me. It's now the next Monday and nothing.
In my opinion, service has gone downhill.
In their defense, they are in a different building as the main facility is being remodeled.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/22/2022 01:47 PM

Thank you for speaking with me and if you need anything else please do not hestiate let me know i am here to help 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
VS
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Vivian S.
Eaton Park, FL
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
verified customer Verified Customer
10
Category: Service
Service
Kaitlyn took care of the problem
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/10/2022
Service Type: Maintenance
0
Category: Service
Very disappointed
This is not the first time the service technician put the wrong information on the sticker the why people warranty get screwed up
JESSICA L A., Service Manager from Lakeland Hyundai responded on 02/10/2022 11:40 AM

Thank you for speaking with kaitlyn and if we can do anything else please do not hestiate we are here to help. 

Employees worked with
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ANTHONY J DEVINCENT
Verified Customer
Lakeland, FL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
verified customer Verified Customer
10
Category: Service
Manny called me the same day to discuss my disappointment with the level of service I received
Although I was not happy with my overall experience at the Hyundai service department, the manager Manny did call the same day to resolve the issue. Hopefully, his staff will attend to the customers as well as Manny did.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/18/2022
Service Type: Repair
0
Category: Service
Poor Service
If you don't mind being ignored ~ this may be the service department for you.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/18/2022 03:59 PM

Thank you for speaking with manny if you need anything please do not hesitate. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
ED
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Erica D.
Fort Meade, FL
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2021
verified customer Verified Customer
10
Category: Service
Great
They have a great service Manager Manny who was extremely helpful.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/10/2021
Service Type: Maintenance
1
Category: Service
Took too long
Didn't give me a ride 2 miles down the road or pick me up. I had to Uber and they didn't make sure all 4 tires had the right equal amount of air.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 12/11/2021 01:38 PM

Thank you for speaking with manny today and if you need anything please do not hesitate we are here to help 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
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ANTHONY J DEVINCENT
Verified Customer
Lakeland, FL
2022 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/03/2021
Service Type: Repair
verified customer Verified Customer
1
Category: Service
If your time valuable to you just don’t.
The service advisor I had the pleasure of dealing with lacked any customer service or respect for my time. After waiting over 3 hours for a scheduled appointment, and expressing my frustration kindly to him. I watched him park my car and set my keys on his desk. Just to go cut up with his coworkers on his phone for another 15 minutes while I stood at his desk staring at my paperwork and keys. Waiting for him to finish his personal conversations. Absolutely lousy. Once he realized I didn’t want to fix my wheel bearing with him for $1000 he had no consideration for my time. Most service advisors make commission off your vehicle repairs and his attitude and lack of customer service seems to show for it. Tried suggesting I make a claim on my insurance so I could repair it with him for $1k. Instead of seeking out other options. Absolutely disgusting.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 12/03/2021 11:37 AM

I apoligize for your recent service experience and would like the opportunity to speak with you. We will be reaching out soon. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
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ANTHONY J DEVINCENT
Verified Customer
Clearwater, FL
2020 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/15/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Should receive print out of work completed
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 06/15/2021 03:24 PM

Thank you for taking the time to complete the survey. We greatly value your feedback and use this as a tool to learn and grow. I would like to apologize for any short comings and would like to speak with you and resolve any concerns and offer assistance. Our team will be reaching out to speak you soon. Thank you again and have a great evening.

Jessica Alexander

Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
RC
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Robert C.
Zephyrhills, FL
2018 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/11/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
X no
X
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 09/11/2020 05:30 PM

I would like to apologize for your recent experience and we have attempted to contact you. I would like the opportunity to speak with you regarding your recent experience. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
SM
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Suzanne M.
Davenport, FL
2020 Hyundai Palisade
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/30/2022
Service Type: Maintenance
verified customer Verified Customer
4
Category: Service
Unhappy with service plan and service
It took 2.5 hrs to get an scheduled oil change and tire rotation and when we got the car back there are gouges in the wheels
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/31/2022 09:51 AM

I would like to apologize for your recent experience and would like the opportunity to resolve your concerns. I would also like to get some more insight as to use this as a training experience for our staff. I have attempted to contact you via phone to discuss your concerns and had no luck. Please feel free to contact me directly at 863-577-5122. I look forward to speaking with you and hope you have a great day.  

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
RB
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Rosemary B.
Lakeland, FL
2019 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customer Verified Customer
10
Category: Service
Service Excellence
I was contacted after a review I gave regarding a recent visit for service. The respect and understanding I received went above and beyond from Anthony. He listened, he explained, he understood and I was treated fairly.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/28/2022
Service Type: Maintenance
5
Category: Service
Oil Change
Spent 3.5 hours for an oil change with no explanation after initially being told it would take about 2 hours. I love my Hyundai, its my 3rd
but the service is not up to par at this dealership.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/28/2022 01:04 PM

thank you for speaking with anthony. 

Employees worked with
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ANTHONY J DEVINCENT
SR
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Sandra R.
Winter Haven, FL
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/06/2021
Service Type: Repair
10
Category: Service
Heidi was very respectful
I received a call from Heidi about the survey. She was very nice. I explained why I was upset with my experience at Lakeland Hyundai. She was sympathetic to my feelings and I appreciated that. She made me rethink my decision not to use Lakeland Hyundai and I will be back when I need service.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 09/07/2021 10:15 AM

Thank you for speaking with me and if there is anything else we can do we are here to help 

Employees worked with
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ANTHONY J DEVINCENT
FM
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Floyd M.
Auburndale, FL
2016 Hyundai Veloster
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/13/2021
verified customer Verified Customer
2
Category: Service
What I'd going
Twice my car been there still comes back with the same problem. Really
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/12/2021
Service Type: Repair
1
Category: Service
Slow service
Didn't repair everything that needed to be!
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/13/2021 06:22 AM

Thank you for your feedback and we will get this resolved as soon as possible. 

Employees worked with
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ANTHONY J DEVINCENT
GG
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Gina G.
Polk City, FL
2019 Hyundai Veloster
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/26/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
poor management of time, mine and yours
Always a great place to take your car for its general maintenance but this past time I took my car for four days! All for parts that should have been ordered the week before I had my appointment I work 3-11 and told them this daily and their answer was to pick up the car and bring it back the next morning! I feel I should have been offered a rental even if I absorbed minimal cost toward it I mean I'm a nurse and I really don't have time to run up to the dealership in hopes the part came in that day Otherwise I could pick it up to do it all over the next day Thank goodness hubby was able to rearrange his schedule so I could work! Just disappointed
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/27/2020 03:56 PM

I would like to apologize for your recent experience and would like the opportunity to resolve your concerns.  I have attempted to contact you via phone to discuss your concerns and had no luck. Please feel free to contact me directly at 863-577-5122. I look forward to speaking with you and hope you have a great evening.  

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
TM
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Thomas M.
Lakeland, FL
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2022
verified customer Verified Customer
10
Category: Service
Solved my issues quickly
I have done business for over 5 years with Lakeland Hyundai and always had good experiences. My issue was something unexpected. However, the people who work for you did an excellent job of taking care of my issues. I take good care of my car and so the issue with Service was unexpected. I think maybe that is why i was a little upset. I can say they fixed my and serviced my car and went out of their way to make me happy. Thanks.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/31/2022
Service Type: Repair
8
Category: Service
Poor communication
Not told all work was done. or additional work required
JESSICA L A., Service Manager from Lakeland Hyundai responded on 04/02/2022 05:54 AM

We tried to reach out and would like to speak with you about your last visit. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
DE
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Damaryes E.
Plant City, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
verified customer Verified Customer
10
Category: Service
Love ❤️ Lakeland Hyundai
Lakeland Hyundai they are a keeper. I addressed a missed issue and Lakeland Hyundai rectified it immediately. Jessica and Anthony are always a pleasure to work with.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/12/2022
Service Type: Maintenance
8
Category: Service
Oil change service incomplete
Love coming here but this new temporary location caused my service to not be complete. Oil chg and tire leak was not fixed
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2022 06:40 PM

I would like to apologize for your last visit and will be reaching out Monday  

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
AW
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Andrew W.
Mulberry, FL
2012 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/30/2022
verified customer Verified Customer
7
Category: Service
Quick to resolve issues
The management was quick to resolve some issues after I picked up my car from service. Jessica, Manny and Anthony have been wonderful throughout the whole process and very knowledgeable regarding and questions I had about the work done. I appreciate the teams dedication to ensure all their customers are happy and getting the best service possible.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/11/2022
Service Type: Repair
5
Category: Service
Returned with very little gas and dirty.
After waiting two months for an engine rebuild (I understand parts are hard to come by) I picked up my vehicle dirty and with barely any gas in the tank. This is not how it was dropped off. My rep was friendly but I wish he would have told me I qualified for rental reimbursement due to the service needed on my vehicle. It should have been mentioned right away. We will see how the new engine holds up. So far so good.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/11/2022 03:22 PM

We will be reaching out to speak with you about your service experience. Thank you 

Jessica Alexander
Hyundai Service Manager
863-577-5122
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/14/2022 04:45 PM

I have attempted to reach out to you via phone and had no luck. I would like to help with this last service visit you had please feel free to call,text or email me at your earliest convenience. Thank you 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
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ANTHONY J DEVINCENT
PB
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Paul B.
Babson Park, FL
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
verified customer Verified Customer
9
Category: Service
Cared enough to call
Received a call back and they were able to go over the issues I was concerned about and explain why things were stated the way they were.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/18/2022
Service Type: Repair
7
Category: Service
Could have been worse
They have always been courteous there. They keep good records. Think the tire that was bad may have been like that the last time I was in for service due to the need of a front end alignment. The tires on the car were from when we bought the car new from them and when they said I needed new tires for over $800 I was surprised there was no type of prorating seeing the car only had 37000 miles on it. Also failed to mention that the brakes were marginal. Did take 2 hours to do an oil change and replace a trunk latch on a recall. Thought that was kind of long.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 02/19/2022 03:15 PM

I would like to apologize for your recent service and will be reaching out soon  

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
Verified Customer
Winter Haven, FL
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
verified customer Verified Customer
9
Category: Service
Great customer service
Sammie informed me of my car needs. after he asked me if I had any questions or concerns. Great customer service
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/12/2022
Service Type: Maintenance
7
Category: Service
maintenance check up
my car check up took almost 3 hours, mind you I had an appointment
JESSICA L A., Service Manager from Lakeland Hyundai responded on 02/12/2022 03:02 PM

I would like to apologize for your recent experience and I will be reaching out to speak with you and find resolution. Have a good weekend

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
MM
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Michael M.
Lakeland, FL
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2021
verified customer Verified Customer
10
Category: Service
Great Response to Customer Concerns
I have a two purchase, 8 year happy relationship with Lakeland Hyundai. On my last visit, I was less than happy with the length of time that it took for routine service. I expressed this in a review. The dealer made several attempts to reach me. When we finally got together, they offered to provide valet service for my next visit. They were very understanding and sincere in their remedies.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/30/2021
Service Type: Repair
8
Category: Service
Service and Hyundai Product Exceptional, Wait Times Horrid!
I have had very good experiences with their cars and their service. They will still be my go to dealership. But- Never again will I agree to wait for them to finish the job. Three hours for routine service (tire rotation and oil) is not acceptable. Bring transportation or arrange for a loaner, use the shuttle. Do anything except agree to wait.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/01/2021 02:41 PM

We have attempted to contact you and have had no luck. We would like the opportunity to resolve your concerns please feel free to call, text or email me at your earliest convienence. Have a great day

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
DB
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Diane B.
Lakeland, FL
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/22/2021
Service Type: Maintenance
9
Category: Service
Follow up to First Review - Professional & Timely Response by Administration
My first review expressed frustration with the time it took to check out once my vehicle service was finished. Obviously the reviews are taken seriously and the dealership is sincere about my satisfaction because the next day I received a phone call. Heidi listened carefully to my concerns and was very professional. Within minutes, I received the paperwork I was not given at check out and she assured me the situation would be reviewed so it didn't happen again.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 09/23/2021 02:51 PM

Thank you for taking the time to speak with us and We look forward to helping you in the future. If you need anything please do not hesistate we are here to help. 

Employees worked with
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ANTHONY J DEVINCENT
DC
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Duane C.
Kissimmee, FL
2019 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021
verified customer Verified Customer
10
Category: Service
First oil change and inspection
As expected appointment was on schedule. Wait time was not as long as I expected. Friendly Car Care Service representatives.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/15/2021
Service Type: Maintenance
9
Category: Service
Descent
Could have been better, but I’ll take it.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 09/16/2021 03:21 PM

We appreciate you taking the time to complete a survey. We would like the opportunity to speak with and see if we can resolve any concerns. A team member will be reaching out tomorrow. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
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ANTHONY J DEVINCENT
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