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SureCritic / Temecula Hyundai / ALEX FATHI
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ALEX FATHI

SALES MANAGER
Temecula Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(65 reviews)
79

Reviews of ALEX FATHI

Verified Customer
Murrieta, CA
2023 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/26/2023
verified customer Verified Customer
1
Category: Sales
Bad Buying Experience
Originally I purchased 2023 Santa Fe Sel, Temecula Hyundai dealership delivered the dent spot near gas tank and damaged gas tank covered. Thank you for Ryan Ruiz, my Sale Associates, who was helping to point out these damages. Grateful and appreciate for Ryan’s services. He had provided an excellent customer service. Then I exchanged it for the 2024 Tucson Hybrid SEL Convenient, and the Digital Key feature was not working, and was not showed up in my BlueLink account. This time I was helped by different sale associates. Despite the facts that I contacted Temecula Hyundai, BlueLink and Hyundai corporate multiple times and I could not get any help from Temecula Hyundai/BlueLink nor Hyundai. Why did Hyundai advertise this Digital Key feature was comparable to Apple IPhone and it is not working?
Employees worked with
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ALEX FATHI
SALES MANAGER
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CHRISTOPHER RAMIREZ
FINANCE MANAGER
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RYAN RUIZ
Verified Customer
Murrieta, CA
2023 KONA EV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/22/2023
verified customer Verified Customer
0
Category: Sales
The dealer lied to secure the deal
When I visited the dealer to purchase a car and we were going through options whether to lease or buy, I was told with the lease I can get the tax incentive deducted from lease but with purchase I would need to do that next year, which after a week when I called to get a letter of Certification for IRS I was told the car is not eligible. Also Joann explained the Major Gaurd EV policy with 150k mile coverage but I was given Feature Gaurd (which is nothing comparable to the Major Gaurd). I found out later when I received the policy docs, so basically she lied in the policy to sell me the product and I wouldn’t know if I didn’t dig more into this.
Employees worked with
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ALEX FATHI
SALES MANAGER
DK
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DIANNE K.
Vista, CA
2023 TUCSON HEV
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/31/2022
verified customer Verified Customer
8
Category: Sales
Very good service
Great service !
Employees worked with
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ALEX FATHI
SALES MANAGER
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SHAWN SMILEY
FINANCE MANAGER
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AUGUST BOESSLER
MB
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Matthew B.
Murrieta, CA
2022 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
verified customer Verified Customer
10
Category: Sales
Concerns Regarding New Vehicle Handled
Temecula Hyundai took the concerns about the defects in our new vehicle serious. They contacted us promptly to schedule a time to bring it in and correct the problems.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/14/2021
8
Category: Sales
Overall good experience
Selection of cars on the lot was far superior to any other dealership we visited. Staff was courteous and attentive. Inflated pricing due to inventory shortage was a hard pill to swallow, but unfortunately all dealerships are doing it right now.
RICHARD D. from Temecula Hyundai responded on 12/15/2021 11:25 AM

Thank you for speaking with Diego regarding your experiance at Temecula Hyundai. We value as a customer and hope we can continue to give you excellant service.

Employees worked with
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ALEX FATHI
SALES MANAGER
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DIEGO VAZQUEZ
Arnold J.
Valley Center, CA
2022 Hyundai Ioniq Phev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
verified customer Verified Customer
Category: Sales
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/27/2021
10
Category: Sales
Great job.
The people at Hyundai Temecula was upfront with there answers to my questions and was very patient.
RICHARD D. from Temecula Hyundai responded on 10/28/2021 10:11 AM

Thank you for the outstanding review, You are a valued customer of Temecula Hyundai, I hope we can exceed your expectations everytime you visit. Thank you for speaking with Dean and agreeing to rescore .

Employees worked with
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ALEX FATHI
SALES MANAGER
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SHAWN SMILEY
FINANCE MANAGER
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RICHARD LOCKETT
LG
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Lilibeth G.
Hemet, CA
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2021
verified customer Verified Customer
Category: Sales
Finally purchasing a car I totally LOVE!
This was my second auto purchase. My first one was a nightmare. Truly horrible experience. The team over at Temecula Hyundai made my first experience practically go away and replaced it with such a wonderful day. And I finally got the red vehicle I wanted. Her name is Red Delicious. And frankly, I couldn’t be happier!
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/10/2021
Category: Sales
Finally purchasing a car I totally LOVE!
This was my second auto purchase. My first one was a nightmare. Truly horrible experience. The team over at Temecula Hyundai made my first experience practically go away and replaced it with such a wonderful day. And I finally got the red vehicle I wanted. Her name is Red Delicious. And frankly, I couldn’t be happier!
Recommended
RICHARD D. from Temecula Hyundai responded on 05/11/2021 10:32 AM

We are so happy we could earn your business and help erase the nightmare the first purchase experiance at another dealership. Thank you for allowing us to earn your business and agreeing to retake the survey, It means the world to us. Thank you again.
Richard Dickens, Sales Director

Employees worked with
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ALEX FATHI
SALES MANAGER
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CHRISTOPHER RAMIREZ
FINANCE MANAGER
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TONY TOWNSEND
CG
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Cheryl G.
Menifee, CA
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2021
verified customer Verified Customer
Category: Sales
HIGHLY RECOMMENDED!
The team members (including Richard, James and Chris) at Temecula Hyundai were very attentive, courteous, knowledgeable about making sure my needs of dependable transportation were met. OUTSTANDING SERVICE!

I will return!
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/03/2021
Category: Sales
HIGHLY RECOMMENDED!
The team members (including Richard, James and Chris) at Temecula Hyundai were very attentive, courteous, and knowledgeable about making sure my needs of dependable transportation were met. OUTSTANDING SERVICE,!
I will return!
Recommended
RICHARD D. from Temecula Hyundai responded on 02/03/2021 03:15 PM

Ms Grayson was very happy and would like opportunity to rescore survey.

Employees worked with
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ALEX FATHI
SALES MANAGER
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CHRISTOPHER RAMIREZ
FINANCE MANAGER
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JAMES CREGUER
SENIOR INTERNET SALES MANAGER
CA
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Christopher A.
Temecula, CA
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020
verified customer Verified Customer
Category: Sales
Hyundai ELANTRA 2020
From start to finish the process was easy Jose was very knowledgeable about the vehicle that I want it. Jose keep in contact with me even after I purchased a vehicle to make sure that I was comfortable operating it. Last financing was even easier plan on buying another vehicle for my daughter in the future
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/15/2020
Category: Sales
2020 Hyundai ELANTRA purchase
Exceptional service and Fabulous pricing discount Financing was very easy start to finish
Recommended
RICHARD D. from Temecula Hyundai responded on 12/22/2020 12:47 PM

Nice speaking with you, Thanks for agreeing to relook at the survey.

Employees worked with
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ALEX FATHI
SALES MANAGER
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CHRISTOPHER RAMIREZ
FINANCE MANAGER
RB
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Roberta B.
Fallbrook, CA
2020 Hyundai Kona Ev
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/13/2020
verified customer Verified Customer
Category: Sales
Kona Electric
Salesman Mason White is the BEST!
Recommended
Employees worked with
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ALEX FATHI
SALES MANAGER
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CHRISTOPHER RAMIREZ
FINANCE MANAGER
DH
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DAVID H.
San Diego, CA
2024 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2024
verified customer Verified Customer
10
Category: Sales
Excellent service
August is the best! He was patient and understanding with us the whole time. He took his time to explain all the features of the vehicle we ended up purchasing. I’ve also been weary of dealerships but August made us feel very comfortable and answered all questions we had leaving us with a peace of mind. Thank you August.
Employees worked with
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ALEX FATHI
SALES MANAGER
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SHAWN SMILEY
FINANCE MANAGER
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AUGUST BOESSLER
MM
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MARTHA M.
Temecula, CA
2023 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2024
verified customer Verified Customer
10
Category: Sales
Santa Fe Experience
It was an easy, enjoyable experience. No pressure, very friendly staff. Our salesperson Issac was top notch! Knowledgeable and kind, has followed up with me after the sale several times. We are very impressed by him.
Employees worked with
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ALEX FATHI
SALES MANAGER
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SHAWN SMILEY
FINANCE MANAGER
JQ
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JONATHAN Q.
Murrieta, CA
2024 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2023
verified customer Verified Customer
10
Category: Sales
Happy customers !
Our sales person Isaac Biantes made our purchase experience a good one! Very knowledgeable and professional .
Employees worked with
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ALEX FATHI
SALES MANAGER
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SHAWN SMILEY
FINANCE MANAGER
NC
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NANCY C.
Buena Park, CA
2023 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2023
verified customer Verified Customer
10
Category: Sales
Nancy Coates
Excellent customer service from entire staff especially our sales representative James
Employees worked with
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ALEX FATHI
SALES MANAGER
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CHRISTOPHER RAMIREZ
FINANCE MANAGER
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JAMES CREGUER
SENIOR INTERNET SALES MANAGER
KH
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KEVIN H.
Menifee, CA
2024 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2023
verified customer Verified Customer
10
Category: Sales
I wouldn't go anywhere else.
Leo and Dean went above and beyond expectations.
I was coming from such horrible experiences with other dealerships and the moment I step foot into Temecula Hyundai..
The environment, atmosphere and the people that work there alone was already such a huge difference from the other ones.
Leo and Dean are so unbelievably kind, personable, charismatic, honest and patient. I truly wouldn't recommend any other place more.
My previous experiences had not been good and I was becoming so stressed out from those experiences that my family got to the dealership way before me while I was at work to try and get the first half of looking at cars down. I got there hours later after work to decide on the couple cars my family were able to bring it down to and of course me being indecisive, I couldn't make a decision.
I was comparing little things, colors etc and Leo was so incredible and efficient he had so much patient IN THE HEAT walking back and forth, willingly on his own bringing out other cars to make sure I was happy. Dean kept also coming out and making sure me and my family were okay and was so helpful to even answer any questions we may have had when Leo was away grabbing car after car.
They made the process so effortless and easy, I don't think I could ever go anywhere else ever.
We also met with Chris at the end to sign paperwork and he was just as sweet, personable and charismatic as Leo and Dean.. I can't recommend this place enough.
Thank you Temecula Hyundai for doing what you guys do. You made what other dealerships say was impossible, possible.
Employees worked with
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ALEX FATHI
SALES MANAGER
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CHRISTOPHER RAMIREZ
FINANCE MANAGER
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LEODEGARIO BAUTISTA
JF
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JASON F.
Costa Mesa, CA
2023 IONIQ 6
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2023
verified customer Verified Customer
10
Category: Sales
Easy, Friendly, and very Quick
James was great to work with. One of the easiest and most straightforward deals in my 40+ car transactions.
Employees worked with
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ALEX FATHI
SALES MANAGER
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CHRISTOPHER RAMIREZ
FINANCE MANAGER
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JAMES CREGUER
SENIOR INTERNET SALES MANAGER
Verified Customer
Murrieta, CA
2023 SANTA FE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2023
verified customer Verified Customer
10
Category: Sales
New Santa Fe
It was an easy process. I researched the car, the lease offers. Went in with what would make me happy. They agreed and I was out the door quickly.
Employees worked with
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ALEX FATHI
SALES MANAGER
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SHAWN SMILEY
FINANCE MANAGER
RV
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ROBERT V.
Murrieta, CA
2023 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2023
verified customer Verified Customer
10
Category: Sales
better than the previous ones
all 4 hyundai 's I have previous owned, have been better each time I leased a new one. NIce professional company at Temecula Hyundai.
Employees worked with
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ALEX FATHI
SALES MANAGER
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SHAWN SMILEY
FINANCE MANAGER
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JAMES CREGUER
SENIOR INTERNET SALES MANAGER
DP
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DOUGLAS P.
West Hollywood, CA
2023 VENUE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2023
verified customer Verified Customer
10
Category: Sales
Great experience
James and the team at Temecula Hyundai are awesome. They made the whole process of buying a car easy and stress-free. I'm very happy with my new Venue. It was definitely the best experience buying a car that I've ever had. I'll be recommending Temecula Hyundai to everyone I know looking for a new car.
Employees worked with
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ALEX FATHI
SALES MANAGER
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SHAWN SMILEY
FINANCE MANAGER
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JAMES CREGUER
SENIOR INTERNET SALES MANAGER
Verified Customer
Menifee, CA
2023 TUCSON HEV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2023
verified customer Verified Customer
10
Category: Sales
Quick, efficient, easy car buying experience
I normally hate the car buying experience. It's something about sitting in a dealership all day, trying to get the payments to exactly what you need without compromising quality and features, that grinds my gears. However, the past few hyundais that I've purchased have been great experiences. Recently, we purchased a Tuscon from David at Temecula Hyundai and he truly made things quick and easy while still being efficient. He even went out of his way to come to our home to pick up our down payment check when I left my check book at home and didn't want to withdraw such a large sum of money. He remembered that we had an infant sleeping and didn't ring the doorbell. If you're a parent, you know this is crucial. It's the little things like him remembering that minor detail that make the process that much better. David pays attention to detail which is helpful in finding you exactly what you want. 10/10 recommend.
Employees worked with
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ALEX FATHI
SALES MANAGER
LG
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LISA G.
El Centro, CA
2023 PALISADE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2023
verified customer Verified Customer
10
Category: Sales
Best buying experience EVER
I met with Mo, who immediately picked up and on what I was looking for and wanted. Him and his supervisor Dean made sure I found the care I wanted and more. Going the extra mile. Car buying can be frustrating and dragged out. This was NOT the case. It was so smooth. From test driving to finance to delivery. They’re the best.
Employees worked with
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ALEX FATHI
SALES MANAGER
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SHAWN SMILEY
FINANCE MANAGER
Displaying Review 1 - 20 of 69 in total
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