AM

AJ Mills

Service Advisor
Overall Rating
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(200 reviews)
52

GB
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GERALDINE B.
Harrison, ID
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2023
verified customer Verified Customer
10
Category: Service
Call from Ford Rep
I received a call from Cole at Mike White Ford. He apologized for my last experience at Ford. We talked for some time and he explained everything to me and we rescheduled another appointment for them to look at my brakes. He was very customer friendly. I have always had great service with Mike White Ford until dealing with AJ. I bought my F 150 from MWF. Very happy with it!

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/06/2023
8
Category: Service
Ford service rep AJ - poor customer service
I spoke with AJ concerning my brake failure. He was a total jerk. Very disrespectful. I tried asking questions and he was rude and would cut me off. I have never dealt with anyone at Ford that ever talked like that. Everyone is very customer friendly. They all know how to deal with the public. AJ would benefit in getting some customer service training! Ashton Fowler took care of me when I picked up my truck. He was very nice and answered all of my questions. He definitely knows his customer service! A couple of days later my truck was making that loud noise again. But the brakes did not go to the floor like before. I called Ford and talk to Dan. I have dealt with Dan before and he is very nice and knows his job! Very customer friendly. I live out of town about an hour away. We set up another appointment to look at the brakes. I rated my service with AJ. Dan & Ashton would both get 5 stars from me!
Thank you, Gerri Bush
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/16/2023 09:20 AM

Geraldine, thank you for taking our call and discussing this with our management team. We value you as a customer and hope that we are able to address your concerns for you. 

Employees worked with

NS
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NATHAN S.
Coeur D Alene, ID
Ford F350
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2022
verified customer Verified Customer
10
Category: Service
Great group of people
We had an issue because I lost some of my belongings, I brought it to their attention thinking that it was lost while in their shop. They handled the situation very well and professional. When I found the missing items at home I let them know and I felt horrible. They are my favorite dealership to work with. I’ve bought many vehicles from this dealership and I look forward to seeing them in the future for my automotive needs.
A big thank you to all! You have a great group of people!

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/01/2022
0
Category: Service
Personal items missing
I called this morning to report that an envelope of cash had gone missing from inside my center console. The employee that took my message reassured me that a supervisor would be contacting me. It’s now close to the end of the day and I have not heard from anyone. Very upsetting to not even have a call back. There was absolutely no reason for anyone to even open my center console, much less look through it to find it.
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/08/2022 08:35 AM

Nathan, we are so glad that you were able to find your envelope in your duffel bag! We look forward to serving you again in the future!

Employees worked with

TG
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TIMOTHY G.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2024
verified customer Verified Customer
10
Category: Service
First Service Experience
I purchased a F-150 from them late last year. I took the truck to them today for its first service. It was a good experience from scheduling to pick-up. Great job by the service department.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/16/2024 03:13 PM

Hey Timothy, Thanks for choosing Mike White Ford of Coeur d'Alene for your F-150 purchase! We're glad to hear that your first service experience went smoothly. Our service department works hard to make sure our customers get top-notch care for their vehicles. If you need anything else in the future, feel free to reach out. Safe travels to you and your truck!

Employees worked with

WH
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WILLIAM H.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2024
verified customer Verified Customer
10
Category: Service
Perfect
Always The Best
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 04/15/2024 03:48 PM

We're thrilled to hear that you had a great experience with us! Thank you for taking the time to share your feedback. We appreciate your support and look forward to serving you again in the future!

Employees worked with

Verified Customer
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2024
verified customer Verified Customer
9
Category: Service
AWD Repair
They were able to not only diagnose the problem but get it fixed a lot quicker than anticipated. The price for getting this done was also extremely reasonable.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 04/08/2024 10:56 AM

We're thrilled to hear that we could swiftly diagnose and resolve the issue with your vehicle. It's fantastic to know that the service was completed in a timely manner and at a reasonable price. Thank you for taking the time to share your positive experience with us!

Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2024
verified customer Verified Customer
10
Category: Service
In and out
Pick up and delivery is awesome
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/20/2024 09:48 AM

We're glad to hear that you had a great experience with our pick-up and delivery service! We strive to make car maintenance as convenient as possible for our customers. If there's anything else we can do for you in the future, just let us know.

Employees worked with

Verified Customer
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2024
verified customer Verified Customer
9
Category: Service
Engine Rebuild
AJ was great with his communication throughout the process.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/20/2024 09:48 AM

We're delighted to hear that AJ provided excellent communication throughout your experience with us. Clear and consistent communication is a top priority for us, and we're thrilled that AJ delivered on that. Thank you for sharing your positive feedback, and we hope to see you again in the future.

Employees worked with

Verified Customer
Post Falls, ID
Ford F350
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/09/2024
verified customer Verified Customer
4
Category: Service
Customer service was inadequate.
We had an appointment set for March 7th for service to pick up our
vehicle for a recall. NO ONE SHOWED UP... We called and they scheduled for the next day
but after completion we received a call that our vehicle was on its way back.
So we waiting over an hour an a half for our vehicle to arrive when it is 15 minutes from
where we were at.
We texted the personnel in service and no response. We called and they had no clue what was going
on.
In our business customer service is everything.

Lets figure this out Mike White Ford!! You guys have always been good to us but this time
ya dropped the ball.
Employees worked with

Verified Customer
Colbert, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2024
verified customer Verified Customer
10
Category: Service
Awesome service and timely
Can’t thank your team enough for a timely and smooth experience in getting service done on my truck.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/09/2024 01:38 PM

We're thrilled to hear that you had a timely and smooth experience with our service team! Providing efficient and top-notch service is always our goal. Thanks for choosing us for your truck service, and we hope to see you back for any future needs.

Employees worked with

DS
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DEWAYNE S.
Priest River, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2024
verified customer Verified Customer
10
Category: Service
Professional Services
Made everything quick and easy. Always feel safe on the road as they check absolutely everything and go through every step. Through out this they ask if you have any questions or concerns. Make you feel like you are a part of these repairs and maintenance.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/08/2024 11:25 AM

We appreciate your kind words about our thorough and attentive service, Dewayne. Ensuring your safety on the road is our top priority, and we're glad to hear that you feel involved in the repair and maintenance process. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for choosing Mike White Ford of Coeur d'Alene for your automotive needs!

Employees worked with

JW
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JAMES W.
Newport, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2024
verified customer Verified Customer
10
Category: Service
Awesome Smooth and Friendly
Gordie was very nice; he answered all our questions, and he did not just talk to one of us. The whole process was easy, friendly and helpful. They went beyond the normal buying a car and by the time we left we felt like we were friends. everyone there is friendly, and helpful. We love our car, and we are so happy that Gordie was there to help us that day. Tyler was great signing the papers, getting the car and meeting all our questions and finding the answers for us. I would send my family and friends to White Ford of CDA and know they would be taken good care of.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/08/2024 11:24 AM

Thank you for sharing your wonderful experience with us! We're thrilled to hear that Gordie and Tyler provided such exceptional service and made the car-buying process easy and enjoyable for you. It's fantastic to know that you felt like friends by the time you left. We're delighted that you love your new car and genuinely appreciate your kind words. Should your family or friends need assistance, we'd be more than happy to take care of them too. Thanks for choosing White Ford of CDA!

Employees worked with

BS
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BALAKRISHNAN S.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2024
verified customer Verified Customer
10
Category: Service
Excellent Service
Everyone was polite, professional, efficient, and communicated well and in a timely manner. Excellent service!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/04/2024 01:54 PM

We're delighted to hear about your positive experience! It's always our goal to provide top-notch service, and we're thrilled that you found our team to be polite, professional, and efficient. Clear communication is key, and we're glad to know we met your expectations. Thank you for choosing us and for taking the time to share your feedback! Have a fantastic day!

Employees worked with

KM
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KIRK M.
Hayden, ID
Ford F350
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/23/2024
verified customer Verified Customer
0
Category: Service
Poorly served
Made an appointment for a couple little things needing attention on our 22 superduty. About two weeks before the appointment the truck lost all power and I was nearly able to get the truck to the dealership. Long story short anything that’s on a timeline they say doesn’t happen. From phone calls to when they say there going to work on it to even telling me when it will be done. What happen to this small community style dealership. If it wasn’t for the oil change program I’d stay clear of this dealership.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/04/2024 12:28 PM

We're truly sorry to hear about your recent experience with us, Kirk. This doesn't sound like the level of service we strive to provide. Your feedback is invaluable, and we appreciate you bringing this to our attention. We would appreciate the opportunity to investigate this matter further and address the issues you encountered. Could you please provide us with your contact information so that we can reach out to you directly? We want to make sure that we can rectify the situation and ensure that this type of experience does not happen again in the future. Again, we apologize for any inconvenience caused and appreciate your patience. Your feedback helps us improve and deliver better service. We look forward to hearing from you soon.

Employees worked with

MA
MARTI A.
Ponderay, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2024
verified customer Verified Customer
10
Category: Service
Excellent customer service in Service Dept.
AJ has helped me thru several problems with my 2010 truck with the evasive check engine light and intermittent breakdowns. He’s always kind, honest and willing to answer any questions I have with detailed explanations that I can understand.
I truly appreciate the help I’ve gotten from AJ in the service dept at Mike White Ford in CdA.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 02/12/2024 01:04 AM

Thank you for taking the time to share your positive experience with AJ in our service department at Mike White Ford in Coeur d'Alene. We're glad to hear that AJ was kind, honest, and provided detailed explanations to help you with your truck's issues. We value your business and look forward to assisting you in the future. If you have any further questions, please don't hesitate to reach out.

Employees worked with

BI
BRUCE I.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/25/2024
verified customer Verified Customer
8
Category: Service
Very good service and done in a timely manner...
Thank you getting the work done for me. Service was great.
Bruce
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 01/29/2024 12:19 PM

Thank you for choosing Mike White Ford of Coeur d'Alene for your automotive needs, Bruce! We're thrilled to hear that you had a great service experience with us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Safe travels!

Employees worked with

JG
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JASON G.
Spirit Lake, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2024
verified customer Verified Customer
10
Category: Service
Great company
Service team was very helpful. They got my truck repaired quickly with no hassle.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 01/29/2024 12:23 PM

We appreciate your positive feedback! Our service team is dedicated to providing efficient and hassle-free repairs. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

Verified Customer
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2023
verified customer Verified Customer
10
Category: Service
Warranty service
Adaptive Steering Fault alert on dash. Steering wheel has to be replaced to replace a sensor. The work was done fast and efficiently.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:29 AM

We are delighted to hear that the work was done fast and efficiently. We strive to provide excellent customer service and hope that you are enjoying your repaired vehicle. Please let us know if you have any further questions or concerns about the repair.

Employees worked with

JS
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JILL S.
Spirit Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2023
verified customer Verified Customer
8
Category: Service
AJ is an excellent employee
Although my car repair experience was a long ordeal and I returned several times and it took many attempts to discover the issue, AJ was very courteous and communicated with along the way so I knew what to expect each step. He followed through to make sure the ultimate problem was discovered and resolved! I appreciate AJ and his excellent customer service skills.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/16/2023 10:26 AM

Thank you for your feedback, Jill! We are pleased to hear that AJ took the time to make sure the issue you were experiencing was resolved. We value our customers and strive to provide excellent service, and we are glad to hear AJ was able to provide that to you. We appreciate your business and hope you have a great experience the next time you visit Mike White Ford of Coeur d'Alene!"

Employees worked with

CH
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CINDY H.
Rathdrum, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/31/2023
verified customer Verified Customer
5
Category: Service
Warrantee service
Every time I schedule service I ask for a rental car. I am assured that there will be one available to me. I've only gotten a rental car once. Every other time I am told I have to go to Thrifty to get it. If I am told there will be one available, it should be at the dealer as I am already inconvenienced having to get warranty work done. When I have to get warranty work done, parts need to be ordered and I have to come back at a later time for the repair. This makes it 4-8 weeks to actually get the repair completed. On the positive side- all of the staff have been very nice. It makes getting mediocre service more tolerable.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/07/2023 12:12 PM

Thank you for your review, Cindy. We are sorry to hear that you've been disappointed in the rental car availability. Our goal is to provide the best customer service possible and we take your feedback seriously. We will work to ensure that our customers receive what they are promised. We are glad to hear that you have had positive experiences with our staff and will continue to strive for excellence in service.

Employees worked with

MH
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MARK H.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2023
verified customer Verified Customer
10
Category: Service
Great Service
Service was great with a thorough explanation of what was done!
Employees worked with
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