AM

AJ Mills

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.4

(200 reviews)

52

Reviews of AJ Mills

KM

KIRK M.

Hayden, ID

Ford F350

02/23/2024

Verified Customer

0

Category: Service

Poorly served

Made an appointment for a couple little things needing attention on our 22 superduty. About two weeks before the appointment the truck lost all power and I was nearly able to get the truck to the dealership. Long story short anything that’s on a timeline they say doesn’t happen. From phone calls to when they say there going to work on it to even telling me when it will be done. What happen to this small community style dealership. If it wasn’t for the oil change program I’d stay clear of this dealership.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/04/2024 12:28 PM

We're truly sorry to hear about your recent experience with us, Kirk. This doesn't sound like the level of service we strive to provide. Your feedback is invaluable, and we appreciate you bringing this to our attention. We would appreciate the opportunity to investigate this matter further and address the issues you encountered. Could you please provide us with your contact information so that we can reach out to you directly? We want to make sure that we can rectify the situation and ensure that this type of experience does not happen again in the future. Again, we apologize for any inconvenience caused and appreciate your patience. Your feedback helps us improve and deliver better service. We look forward to hearing from you soon.

Employees worked with

Service Advisor

CP

CHET P.

Coeur D'Alene, ID

Ford Super Duty F-350 SRW

10/18/2023

Verified Customer

1

Category: Service

I feel like I was flim flammed and I wonder if it has ever happened before.

Brought my F350 truck to Mike White for because the brake calipers were sticking and not releasing smoothly when pulling away from a stopped position. The front brakes were done by MW Ford last year (new, rotors, calipers, pads). I was told the following work was needed to assure my truck was safe on the road.
1. new rear brakes (rotors, calipers and pads) $905.62
2. a new steering gear box $1425.32
3. new Drag link ends $569.10
4. new tie rod ends $687.93
5. new rear drive line carrier bearing seal $473.39
6. new front axel U joints $1399.04
totaling $5460.39
I had Mike White Ford complete the rear brake rebuild because I think it's important to use OEM parts on brake systems. I called another reputable mechanic shop and read the work descriptions to them for another quote. I was told that should I choose to replace the steering gear box that would basically include the drag link ends and tie rod end in the job for $2000 total (rather than the $2682.35 quoted by Mike White Ford. The front axel U joints were quoted at $500 less than MW Ford. I understand that the dealership prices are likely more expensive but I chose to save the money and took it to the second shop. Their lead mechanic called me with in a hour and informed me that NONE of the additional items that I brought to their attention were remotely in disrepair, worn out or in any way unserviceable. I paid them for the hour of their time and now I'm wondering if the tens of thousands of dollars of service work that I hired Mike White Ford mechanics to preform was necessary at all. I am a Ford guy 100% and would never consider buying a Chevrolet or a Dodge product but this circumstance has left a very bad taste in my mouth for Mike White Ford.

Employees worked with

Service Advisor

DV

DANIEL V.

Hayden, ID

Ford F250

09/08/2023

Verified Customer

3

Category: Service

Kept my only vehicle for 2 days, released it back to me as fixed but still have original problems. When I called back the dealership gave me another appointment like 30 days out. Unacceptable!!!!

Did not fix my vehicle problems and gave me a ridiculous next appointment. My vehicle was kept for 2 days on original appointment!

Employees worked with

Service Advisor

Verified Customer

Newman Lake, WA

10/27/2022

Verified Customer

1

Category: Service

Unresolved Issue not being addressed

I came in for a recall appt. I brought up my steering wheel button not working if they can see it that day. So the service rep said it will take whole day if theyre going to see it. I agreed to leave the truck and if I could get a ride. Unfortunately they can only give a ride around the area. So I waited the vehicke until almost 5pm. I went to follow up the service rep and he gave me the key without telling me what they did or did not do. I arrived home assuming everything was taken care of. It wasnt done and they failed to let me know. So i called back and was promised they will call me within this week 10/24-10/28 to schedule when the parts ordered will arrived. I am hoping that they really mean and do what they promised.

Employees worked with

Service Advisor

TL

TANYS L.

Coeur D Alene, ID

09/30/2022

Verified Customer

0

Category: Service

I have lost my patience

I love my car but am beyond frustrated with the service department. I would think twice before purchasing another vehicle from Mike White Ford.

Employees worked with

Service Advisor

NS

NATHAN S.

Coeur D Alene, ID

Ford F350

ReScore Review™

09/09/2022

Verified Customer

10

Category: Service

Great group of people

We had an issue because I lost some of my belongings, I brought it to their attention thinking that it was lost while in their shop. They handled the situation very well and professional. When I found the missing items at home I let them know and I felt horrible. They are my favorite dealership to work with. I’ve bought many vehicles from this dealership and I look forward to seeing them in the future for my automotive needs.
A big thank you to all! You have a great group of people!

Original Review

09/01/2022

0

Category: Service

Personal items missing

I called this morning to report that an envelope of cash had gone missing from inside my center console. The employee that took my message reassured me that a supervisor would be contacting me. It’s now close to the end of the day and I have not heard from anyone. Very upsetting to not even have a call back. There was absolutely no reason for anyone to even open my center console, much less look through it to find it.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/08/2022 08:35 AM

Nathan, we are so glad that you were able to find your envelope in your duffel bag! We look forward to serving you again in the future!

Employees worked with

Service Advisor

NL

NELSON L.

Post Falls, ID

06/28/2022

Verified Customer

1

Category: Service

Service Department is definitely lacking

Our 2019 Ford Explorer Platium became completely undriveable when numerous alarms suddenly went off. We notified the dealer the car was being towed to their location. The service advisor stated they would look at it the next morning and give us a call. After several days I called and was informed that since we didn't have an appointment they would not look at it until the following week. The next week we called and was told once again it would be another week before they looked at it as we didn't have an appointment. After 17 days we went above the service department and they finally diagnosed and replaced a computer sensor that had caused the problem. I realize that we didn't have an appointment like you do for "scheduled maintenance" however when emergencies occur and your vehicle is literally rendered unusable there should be some consideration given to at least diagnosing your vehicle.
We have a fondness for the great sales staff, however we cannot recommend the service department.

Employees worked with

Service Advisor

PO

PHILIP O.

Post Falls, ID

02/22/2022

Verified Customer

3

Category: Service

Long Wait, No Resolution

After two months of calling and emailing I finally get through to service to get my truck fixed. Two months later I get my appointment and the tech doesn’t fix my truck. Service advisor was very nice but offered to make me a new appointment to bring the truck back again. I just don’t know what to say at this point. I honestly just want to sell this truck now. It has been broke. Since 300 miles and the service department is so back logged that a warranty is basically pointless now.

Employees worked with

Service Advisor

JS

JOSH S.

Hayden, ID

01/01/2022

Verified Customer

1

Category: Service

Recall and oil change nightmare

I will start off saying I love my 2021 Ford Ranger. I did not buy it at Mike White for other reasons. Nontheless it was do for a rear seat recall where they pull out and either replace the rear headrests, or adjust the latch system. Not a big deal. I was quoted 30-45 minutes job time from Corwin where I bought the truck but I didnt feel like driving into spokane since I live 5 minutes away from Mike White.

So I call Milke White in NOVEMBER to try and get it in. I have 2,000 miles on my brand new truck so I figured i'd let them do the oil change as well(I usually do this myself but figured i'd give them some buissiness). I'm given an appointment SIX WEEKS away. It was the soonest they had and last of 2021. Absolutely ridiculous, but I just wanted the recall done with so I set it up. I work in the Covid ICU at the local hospital and was working the day of my appointment so I had my wife take my truck in. We have three kids at home. We were told it would be about an hour or so. She set up daycare and brought my truck in. 3 hours later they still had my truck and she was alone in the waiting room. She went to inquire about the status and they seemed surprised and said they would look into it. Another 20 minutes goes by they finally pull my truck around. There was pretty poor communication on their part and the attidue was pretty much "well we're busy".

When I got home i checked out my truck and the entire back seat was dirty, There was also a very large "loose" indentations on the front seat now where the cloth is, almost as if someone put all their weight on their knee while on the seat to reach something in the back. My truck is brand new with only 2400 miles on it and this was NOT like this beforehand. I also now have oil in my driveway now. I assumed it was maybe some spillage or residual oil from the change so I decided to monitor it and assumed it would go away. It's now been over four days and sure enough everytime I park my truck there is a hot oil spot in the snow underneath. I tried calling last week while at work to speak to someone about my seat and the oil leak but I was transferred to two different people going back from service to "parts" for some reason then back to service and placed on hold then disconnected. I will try to call back on monday to get this fixed but if there service is anything like the sales expereinces I have had, i'm kind of dreading it.

Working in the hospital alot of my collegaues have had similar experiences. It's unfortunate that guys and girls who live locally cannot trust their own local Ford dealer totake care of our cars, forcing us to go to spokane. I really do hope their reputation goes up as I'm a big Ford fan and looking at some factory lift kits and other stuff to buy through them. I think we would all like to have a local dealer we can trust.

Connor W. from Mike White Ford of Coeur d'Alene responded on 01/03/2022 09:03 AM

Hi Josh,

My name is Connor White. I have read through your review of your experience. I will give you a call this afternoon and we can talk through all of your concerns and see what we can bring resolution too!

Sincerely,

Connor

Employees worked with

Service Advisor

Verified Customer

Post Falls, ID

Ford F350

03/09/2024

Verified Customer

4

Category: Service

Customer service was inadequate.

We had an appointment set for March 7th for service to pick up our
vehicle for a recall. NO ONE SHOWED UP... We called and they scheduled for the next day
but after completion we received a call that our vehicle was on its way back.
So we waiting over an hour an a half for our vehicle to arrive when it is 15 minutes from
where we were at.
We texted the personnel in service and no response. We called and they had no clue what was going
on.
In our business customer service is everything.

Lets figure this out Mike White Ford!! You guys have always been good to us but this time
ya dropped the ball.

Employees worked with

Service Advisor

Verified Customer

Liberty Lake, WA

10/11/2023

Verified Customer

5

Category: Service

Common problem unable to fix

My AC will stop blowing out of the vents. It sounds like the blower motor is working but nothing comes out of the vents. This happens anytime it’s on longer than 30 minutes approximately. This seems to be a very very common problem as it all over the internet and forums (TSB 22-2089)but until service experiences it themselves they won’t take responsibility. Not to mention it took 8 weeks to get into the service center and now no one needs AC that it’s October. Nothing like a brand new very, very expensive truck with 4,000 miles on it not having AC and the dealer won’t address it without experiencing it themselves.

Employees worked with

Service Advisor

Verified Customer

Spokane, WA

10/08/2023

Verified Customer

3

Category: Service

Frustrating run around

I took my Escape in for regular maintenance in back in August. At the time, the service engine light was coming on intermittently as I was driving around town. I was able to look at my Ford app and see what the problem was. I had mentioned it to the service advisor when I took it in, and they had brushed me off saying that there wasn’t anything they could do about it then. About a week or so later, the engine light was staying consistently on, but still going off every once in awhile. I called back and the guy who helped me at that point was able to see from his end that there were two faults that were being thrown from that engine light. One that I had mentioned previously when I took it in for maintenance, and then another one. If he could see it then, why couldn’t the other guy see it? I understand that going in for maintenance and then having another issue may cause time constraints for the mechanics. However, when I took it back in recently, I was told that there may need to be a part ordered and I would be without my vehicle until Monday. (It was a Friday going into a weekend). Thankfully, I was set up with a rental for the day to be able to get to and from work and over the weekend if needed, but the situation was frustrating as the part that was replaced was exactly what I told the service advisors what was wrong when I had originally taken it in back in August. It was poor customer service from the original advisors as they brushed off my concern and didn’t even bother to look at codes or give me another solution to get me on the schedule to come back in. This service department came highly recommended, and I felt pretty disappointed.

Employees worked with

Service Advisor

CS

CHRISTOPHER S.

Coeur D Alene, ID

Ford Transit Chassis

08/09/2023

Verified Customer

0

Category: Service

Van has constant pull right

Was told that pull to right is not significant enough for them to fix. I drive it every day and as soon as you take hands off wheel the van pulls right. You kept it for an extra day. Found what might be the problem but could cost upwards of $1700 but warranty doesn't cover and could not guarantee that it would fix said problem.

Employees worked with

Service Advisor

JS

JAMES S.

Post Falls, ID

05/31/2023

Verified Customer

3

Category: Service

Multiple visits and an extremely long wait for the parts and repair.

I have been a Ford person for years. After the last repair fiasco I will no longer say that I like dealing with Ford at all.

My 2019 F150 Lariat, which had approximately 52-53k miles and was still under warranty started experiencing shifting issues. I made an appointment to take it to Mike White, nearly a month out to be seen. The technicians programmed the TCM and declared it repaired! I drove it no further than around the block and took it back. It was anything but better. They made another appointment, three weeks out!

I returned the truck for the second go at finding the issue. This time I was told that the truck would need transmission repairs, they found metal in the trans pan. They put the truck back together and gave it back to me, told me to drive it until the “next” appointment, two weeks out!

I returned the truck again and this time they removed and disassembled the transmission. After a few days of dealing with Ford warranty, I was told it would get a reman transmission but that there were none available. I was something like 100th in line waiting for the transmission to be available. The truck sat at the dealership for a few weeks waiting for repairs.

This process played out for a few months, caused me to cancel two trips I had planned and definitely strained my patience with Ford and the Mike White dealership.

I was provided a loaner, one of those tiny Broncos, it got really good mileage although I tried to not drive it any more than I absolutely needed. The service writer that assisted me, I don’t want to put his name here, was as helpful as he could be. I pressed him quite hard for information and updates and he always responded when he could.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/31/2023 10:58 AM

We sincerely apologize for the issues you experienced. The warranty process is frustrating on both ends and we wish that we could do the repairs in the sequence that we want, but sometimes that process is dictated by the warranty rather than our expertise. We're glad that you had a good experience with your service writer and hope that the transmission issues are finished and complete.

Employees worked with

Service Advisor

Verified Customer

Rathdrum, ID

02/24/2023

Verified Customer

0

Category: Service

hassels

I was told I had to bring my car in for a diagnostic for the auto-stop button not working before they could even tell me if it was covered by my warranty. It not only took all day, but an hour passed when they said it would be done I went back to check on it and it had only just been worked on. The driver side mirror now has a quirk too that it never had before, so not only is the now diagnosed button not working or covered, but I have a new issue. To be fair, they did do my scheduled maintenance in that time, but I am really not impressed.

Employees worked with

Service Advisor

GB

GERALDINE B.

Harrison, ID

ReScore Review™

02/16/2023

Verified Customer

10

Category: Service

Call from Ford Rep

I received a call from Cole at Mike White Ford. He apologized for my last experience at Ford. We talked for some time and he explained everything to me and we rescheduled another appointment for them to look at my brakes. He was very customer friendly. I have always had great service with Mike White Ford until dealing with AJ. I bought my F 150 from MWF. Very happy with it!

Original Review

02/06/2023

8

Category: Service

Ford service rep AJ - poor customer service

I spoke with AJ concerning my brake failure. He was a total jerk. Very disrespectful. I tried asking questions and he was rude and would cut me off. I have never dealt with anyone at Ford that ever talked like that. Everyone is very customer friendly. They all know how to deal with the public. AJ would benefit in getting some customer service training! Ashton Fowler took care of me when I picked up my truck. He was very nice and answered all of my questions. He definitely knows his customer service! A couple of days later my truck was making that loud noise again. But the brakes did not go to the floor like before. I called Ford and talk to Dan. I have dealt with Dan before and he is very nice and knows his job! Very customer friendly. I live out of town about an hour away. We set up another appointment to look at the brakes. I rated my service with AJ. Dan & Ashton would both get 5 stars from me!
Thank you, Gerri Bush

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/16/2023 09:20 AM

Geraldine, thank you for taking our call and discussing this with our management team. We value you as a customer and hope that we are able to address your concerns for you.

Employees worked with

Service Advisor

WW

WILLIAM W.

Saint Maries, ID

12/02/2022

Verified Customer

4

Category: Service

Appointment times

It seems as if appointment times have little meaning... Scheduled for a diagnostic time at 930. When checking in was told it would be 2.5-3 hours because they would get to my truck when a tech had time. And that if I had an earlier appointment the time would have been shorter. When coming from 60 miles away would have helped to know that in advance.

Employees worked with

Service Advisor

Verified Customer

Dalton Gardens, ID

12/01/2022

Verified Customer

0

Category: Service

Never again

I have always brought my vehicle here for any type of service needed but never again. $169 diagnostic fee (per item) that is not applied if you have them do the work so right out the gate I had a $350 bill just to have them look at something. Very poor policy imo.

Employees worked with

Service Advisor

Verified Customer

Coeur D Alene, ID

10/01/2022

Verified Customer

3

Category: Service

Recall issues

I made an appointment 4 weeks out to have my recall issues resolved. I paid over $100 in Lyft rides for the day as my Bronco was at your dealership. I received a call later in the day that there was a mixup at the body shop that was supposed to replace my recalled hardtop. It was the main purpose of my visit. I was told I would be contacted to setup another appointment. Still waiting 11 days later. AJ was nice, but not very educated on the hardtop recall and what it entailed.

Employees worked with

Service Advisor

AL

AARON L.

Hayden, ID

08/22/2022

Verified Customer

2

Category: Service

Poor performance

I scheduled an appointment to fix my broken sunroof under warranty the last time I was in for an oil change and said that I heard a pop when opening and found a few broken plastic pieces in the rail. I waited 6 weeks to get in to fix sunroof. I also asked that you replace my rear brakes at the same time if possible. Your service department said it could do this also.
So, when I came to pick up my truck from the appointment I’m told that yes my sunroof needs repaired, and to make another appointment to get this done. Brakes were replaced only.
I was disappointed that the sunroof wasn’t fixed despite the parts to repair are there in your shop. That was the main reason I made the appointment in the first place.

Employees worked with

Service Advisor

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