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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / ALEX JACOB
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ALEX JACOB

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(79 reviews)
66

Reviews of ALEX JACOB

BW
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Bonnie W.
Zephyrhills, FL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Job
Will definitely return
PAIGE P. from Hyundai of Wesley Chapel responded on 04/07/2022 10:38 AM

Thank you so much for the 5 Star Review Bonnie! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
AJ
ALEX JACOB
AK
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Arlene K.
Tampa, FL
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
The service advisor was very helpful.
Everything went well for my visit.
PAIGE P. from Hyundai of Wesley Chapel responded on 04/02/2022 05:50 AM

Thank you so much for the 5 Star Review Arlene! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
AG
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Ashlea G.
Spring Hill, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Oil change
Great service
PAIGE P. from Hyundai of Wesley Chapel responded on 04/02/2022 05:49 AM

Thank you so much for the 5 Star Review Ashlea! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
JM
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Jerry M.
Tampa, FL
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
I reach on time for 8am and my stay was relaxing
Very good staff
JOHN W C. from Hyundai of Wesley Chapel responded on 03/28/2022 06:47 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
CD
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Carla D.
Brooksville, FL
2017 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/24/2022
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Poor service department
Dropped off car for service. Was Told they would get back to us on findings. No calls for 3 days. We had to threaten with TV and Governmental oversight contact to get a call back.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/24/2022 01:33 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
AS
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Ada S.
Dade City, FL
2012 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Quick service
Our car warranty expired a while ago but due to a recall the alternator had to be replaced. Alex was very attentive and professional. He answered all our questions and made sure we understood what the repair was about.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/14/2022 06:10 AM

Thank you so much for the 5 Star Review Ada! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
JC
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June C.
Zephyrhills, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
See Alex for service needs
Great experience
PAIGE P. from Hyundai of Wesley Chapel responded on 03/11/2022 05:44 AM

Thank you so much for the 5 Star Review June! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
DC
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Dawnette C.
Tampa, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent customer service
Great experience!
PAIGE P. from Hyundai of Wesley Chapel responded on 03/11/2022 05:42 AM

Thank you so much for the 5 Star Review Dawnette! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
JW
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Jeffrey W.
Brooksville, FL
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/01/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Service Rep very friendly.
Service fine. Took a while. Asked for detail, nice feature. Surprised to find car was vacuumed also.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/02/2022 08:57 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
SW
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Sherese W.
Plant City, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
.exceptional
Exceptional
PAIGE P. from Hyundai of Wesley Chapel responded on 03/02/2022 08:51 AM

Thank you so much for the 5 Star Review Sherese! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
BH
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Brandon H.
Fl, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Simple and clean
This is one of the best experiences I’ve had when it comes to maintenance and repairs. People listen. They help you and it doesn’t cost an arm and a leg. I definitely recommend. Even if you don’t have a Hyundai.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/18/2022 06:59 AM

Thank you so much for the 5 Star Review Brandon! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Wesley Chapel, FL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
It was a great experience
I took my car for a routine service check up the employees were extremely helpful. The only thing I was not too pleased with was there a service area lounge they could use an upgrade. Overall I had a great experience getting my car serviced. Definitely will go back.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/10/2022 06:13 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Wesley Chapel, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional Service and staff
Staff are always professional, helpful, and courteous. Service is always completed early and I have peace of mind knowing it was done right!
PAIGE P. from Hyundai of Wesley Chapel responded on 02/08/2022 07:58 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
DF
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David F.
Zephyrhills, FL
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service & Sales
As always, excellent service. This time Alex Jacob was most professional and demonstrated an admirable quality of truly wanting to help. Well done... keep up the good work!
PAIGE P. from Hyundai of Wesley Chapel responded on 02/04/2022 05:44 AM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Ridge Manor, FL
2020 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Good service, long wait to get in.
good service, over 3 weeks to get an appointment.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/01/2022 09:42 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
AJ
ALEX JACOB
JS
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Jacquelyn S.
Orlando, FL
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service!
Alex was friendly and extremely helpful and flexible. He was very kind and quickly arranged Lyft rides to and from the dealership for me without hesitation. My car was ready 90 mins after my appt which worked it very well.
PAIGE P. from Hyundai of Wesley Chapel responded on 01/28/2022 12:27 PM

Thank you so much for the 5 Star Review Jacquelyn! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
MM
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Matthew M.
Land O Lakes, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
10
Category: Service
Excellent Service all around - Alex Jacob
I recently too my vehicle to Hyundai of Wesley Chapel for service and the service was excellent. Alex Jacob was my service point of contact, and the communication was excellent. I was well informed of what was going on and was contacted immediately when my vehicle was finished. Excellent Service.
PAIGE P. from Hyundai of Wesley Chapel responded on 01/26/2022 08:05 AM

Thank you so much for the 5 Star Review Matthew! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
TH
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Taylor H.
Tampa, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
8
Category: Service
Oil change
Extremely helpful and had great customer service !
PAIGE P. from Hyundai of Wesley Chapel responded on 01/26/2022 08:06 AM

Thank you so much for the 5 Star Review Taylor! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
TH
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Taylor H.
Tampa, FL
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/25/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Went in for oil change
Alex was extremely helpful at the Wesley chapel location. He had great customer service!!
JOHN W C. from Hyundai of Wesley Chapel responded on 01/25/2022 12:01 PM

Thank you for taking the time to fill out the survey! We look forward to helping you in the future! Sincerly, John Cate Service Manager Hyundai of Wesley Chapel.

 

Employees worked with
AJ
ALEX JACOB
Verified Customer
Zephyrhills, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/23/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
service review
I had to wait 2 months for the next appointment available! Other than that, great service.
JOHN W C. from Hyundai of Wesley Chapel responded on 01/25/2022 07:00 AM

Thank you for taking the time to fill out the survey! We look forward to helping you in the future! Sincerly, John Cate Service Manager Hyundai of Wesley Chapel.

Employees worked with
AJ
ALEX JACOB
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