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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / ALEX JACOB
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ALEX JACOB

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(79 reviews)
66

Reviews of ALEX JACOB

BW
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Bonnie W.
Zephyrhills, FL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Job
Will definitely return
PAIGE P. from Hyundai of Wesley Chapel responded on 04/07/2022 10:38 AM

Thank you so much for the 5 Star Review Bonnie! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
AJ
ALEX JACOB
AK
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Arlene K.
Tampa, FL
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
The service advisor was very helpful.
Everything went well for my visit.
PAIGE P. from Hyundai of Wesley Chapel responded on 04/02/2022 05:50 AM

Thank you so much for the 5 Star Review Arlene! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
AG
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Ashlea G.
Spring Hill, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Oil change
Great service
PAIGE P. from Hyundai of Wesley Chapel responded on 04/02/2022 05:49 AM

Thank you so much for the 5 Star Review Ashlea! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
JM
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Jerry M.
Tampa, FL
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
I reach on time for 8am and my stay was relaxing
Very good staff
JOHN W C. from Hyundai of Wesley Chapel responded on 03/28/2022 06:47 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
AS
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Ada S.
Dade City, FL
2012 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Quick service
Our car warranty expired a while ago but due to a recall the alternator had to be replaced. Alex was very attentive and professional. He answered all our questions and made sure we understood what the repair was about.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/14/2022 06:10 AM

Thank you so much for the 5 Star Review Ada! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
JC
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June C.
Zephyrhills, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
See Alex for service needs
Great experience
PAIGE P. from Hyundai of Wesley Chapel responded on 03/11/2022 05:44 AM

Thank you so much for the 5 Star Review June! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
DC
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Dawnette C.
Tampa, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent customer service
Great experience!
PAIGE P. from Hyundai of Wesley Chapel responded on 03/11/2022 05:42 AM

Thank you so much for the 5 Star Review Dawnette! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
SW
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Sherese W.
Plant City, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
.exceptional
Exceptional
PAIGE P. from Hyundai of Wesley Chapel responded on 03/02/2022 08:51 AM

Thank you so much for the 5 Star Review Sherese! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
BH
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Brandon H.
Fl, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Simple and clean
This is one of the best experiences I’ve had when it comes to maintenance and repairs. People listen. They help you and it doesn’t cost an arm and a leg. I definitely recommend. Even if you don’t have a Hyundai.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/18/2022 06:59 AM

Thank you so much for the 5 Star Review Brandon! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Wesley Chapel, FL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
It was a great experience
I took my car for a routine service check up the employees were extremely helpful. The only thing I was not too pleased with was there a service area lounge they could use an upgrade. Overall I had a great experience getting my car serviced. Definitely will go back.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/10/2022 06:13 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Wesley Chapel, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional Service and staff
Staff are always professional, helpful, and courteous. Service is always completed early and I have peace of mind knowing it was done right!
PAIGE P. from Hyundai of Wesley Chapel responded on 02/08/2022 07:58 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
DF
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David F.
Zephyrhills, FL
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service & Sales
As always, excellent service. This time Alex Jacob was most professional and demonstrated an admirable quality of truly wanting to help. Well done... keep up the good work!
PAIGE P. from Hyundai of Wesley Chapel responded on 02/04/2022 05:44 AM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
JS
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Jacquelyn S.
Orlando, FL
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service!
Alex was friendly and extremely helpful and flexible. He was very kind and quickly arranged Lyft rides to and from the dealership for me without hesitation. My car was ready 90 mins after my appt which worked it very well.
PAIGE P. from Hyundai of Wesley Chapel responded on 01/28/2022 12:27 PM

Thank you so much for the 5 Star Review Jacquelyn! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
MM
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Matthew M.
Land O Lakes, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
10
Category: Service
Excellent Service all around - Alex Jacob
I recently too my vehicle to Hyundai of Wesley Chapel for service and the service was excellent. Alex Jacob was my service point of contact, and the communication was excellent. I was well informed of what was going on and was contacted immediately when my vehicle was finished. Excellent Service.
PAIGE P. from Hyundai of Wesley Chapel responded on 01/26/2022 08:05 AM

Thank you so much for the 5 Star Review Matthew! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
TH
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Taylor H.
Tampa, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
8
Category: Service
Oil change
Extremely helpful and had great customer service !
PAIGE P. from Hyundai of Wesley Chapel responded on 01/26/2022 08:06 AM

Thank you so much for the 5 Star Review Taylor! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
JR
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Justine R.
Holiday, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
Great service
PAIGE P. from Hyundai of Wesley Chapel responded on 01/21/2022 01:28 PM

Thank you so much for the 5 Star Review Justine! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Land O' Lakes, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Customers are treated well by all the guys in the service department. Much better than Lakeland experience. Thanks WC
PAIGE P. from Hyundai of Wesley Chapel responded on 01/04/2022 05:45 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Zephyrhills, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Headlight out
Had to stop in without an appointment because I had a headlight out and they got me in with out too much wait. They always make me feel welcome and are ready to answer all my questions!
PAIGE P. from Hyundai of Wesley Chapel responded on 12/21/2021 06:28 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
BS
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Barbara S.
Spring Hill, FL
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional
My parts were in for my towing package but I did not have an appointment. I was treated like gold by Alex Jacob. I expected to be there all day but Alex said he would do his best to get me done in a few hours. He kept his word and I was out in 2 hours. Jacob is very polite and customer oriented. He checked on me several times to see if I needed anything and made sure I was aware of the estimate for the parts and work. I will definitely request Jacob for all my visits.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/07/2021 06:25 AM

Thank you so much for the 5 Star Review Barbara! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
CB
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Clifford B.
Zephyrhills, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very Happy.
The whole team was great. From checking in to updates on my vehicle to giving me a time to pick it up.
PAIGE P. from Hyundai of Wesley Chapel responded on 11/16/2021 06:37 AM

Thank you so much for the 5 Star Review Clifford! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
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