AJ

ALEX JACOB

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(79 reviews)
66

Verified Customer
Tampa, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
verified customer Verified Customer
Category: Service
John- excellent seevice
John delivered excellent service. Kept me updated at all times and really delivered outstanding customer service.
Recommended
Employees worked with

FA
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Faron A.
Zephyrhills, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
verified customer Verified Customer
Category: Service
They did it right
The service after I came in for a simple oil change was impeccable. Not only were they prompt, but ensured future visits will have the same level of detail! Incredible
Recommended
Employees worked with

Verified Customer
Land O Lakes, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Reliable
Always great reliable service.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/14/2021 06:56 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer
Wesley Chapel, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil Change
Wonderful staff.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/13/2021 06:13 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer
Land O Lakes, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2021
verified customer Verified Customer
Category: Service
Success is how we respond to problems
I had some issues during my last visit.

John called, took ownership, and went above and beyond to resolve the issues.
Recommended
Employees worked with

JB
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John B.
Dade City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
great staff and great service
great staff and great service
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/24/2021 05:33 AM

Thank you so much for the 5 Star Review John! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer
Land O Lakes, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Kona
Petsonnel knowledgeable about vehicle and service plan
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/24/2021 05:34 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

EC
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Edward C.
Tampa, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
personnel
Three purchases should say it all. Too many surveys !! You will know if there's a problem.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/23/2021 06:02 AM

Thank you so much for the 5 Star Review Edward! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer
FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Got an oil change great service.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/23/2021 05:42 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer
Tampa, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional
Loved the fact that the advisor kept me updated on every details while my car was being fixed! Thank you!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/18/2021 05:38 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

TR
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Trevor R.
Wesley Chapel, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellence
Excellent care and knowledgeable personnel.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/12/2021 06:13 AM

Thank you so much for the 5 Star Review Trevor! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

SD
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Stephen D.
Zephyrhills, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Courtesy service of new vehicle
Timely service
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/08/2021 05:34 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

SC
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Susan C.
Tampa, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service review
I Always have my Santa Fe serviced here, the staff are always very courteous and informative about what the car needs and costs etc. i usually stay and wait, they have good facilities amd the work is usually done quickly and efficiently
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/27/2021 06:06 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

MG
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Michael G.
Spring Hill, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2021
verified customer Verified Customer
Category: Service
Miscommunication taken care of
After a misunderstanding regarding service, the service manager has reached out to me and has made things right. I am appreciative of the effort and timely handling of this misunderstanding.
Recommended
Employees worked with

PB
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Paul B.
Wesley Chapel, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Our 5th Hyundai and counting!
The title says it all!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/21/2021 05:50 AM

Thank you so much for the 5 Star Review Paul! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer
Zephyrhills, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/12/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Oil change
Great service advisor.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/13/2021 06:54 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer
Land O Lakes, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2021
verified customer Verified Customer
Category: Service
They truly care about their customers
My TPMS sensor went out on my 2026 Tuscon and they had to order a new part. They kept me appraised of the status of the repair and were very polite.
Recommended
Employees worked with

CS
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Carolyn S.
Tampa, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
From calling for the appointment until service completed everyone was very helpful. Alex was my advisor and he explained all that had to be done on my next visit.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/01/2021 11:26 AM

Thank you so much for the 5 Star Review Carolyn! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer
Zephyrhills, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
verified customer Verified Customer
Category: Service
The resolved my problem
They gave me an incentive for taking a little longer than expected, I appreciate it, they resolved my problem and I was happy with the outcome
Recommended
Employees worked with

MA
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Mahwish A.
Zephyrhills, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
verified customer Verified Customer
Category: Service
Excellent Customer Service
The service team did an amazing job performing the required services on my Santa Fe. They were prompt with communication and the work was performed in a timely manner. Lamar, Kevin, Alex and John Cate went above and beyond in addressing the concerns and issues I brought to their attention. Thanks, team.
Recommended
Employees worked with
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