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SureCritic / Hyundai Dealer / Joe Machens Hyundai / ANDREW A MOELLER
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ANDREW A MOELLER

Joe Machens Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(913 reviews)
90

Reviews of ANDREW A MOELLER

Verified Customer
Columbia, MO
2021 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
verified customer Verified Customer
9
Category: Service
Excellent service.
They were able to fix the problem I had with my car, and answer any questions.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/10/2021
Service Type: Maintenance
7
Category: Service
Quick service, but...
Came in for oil change and tire rotation. Car still has a 'maintenance due' note display when I start it. Also now has a coffee cup icon and a timer displayed that I can't seem to get rid of, even after consulting the manual. Will have to take it back again.
ANDREW A M. from Joe Machens Hyundai responded on 12/20/2021 02:54 PM

Thank you for the feedback.  I hope we have resolved all of your concerns.  We strive for a 5 star experience for all of our customers.  If you have any further questions or concerns, feel free to contact us.  My direct line is 573-388-8539 or email at amoeller@machens.com

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
Verified Customer
Bosworth, MO
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2021
verified customer Verified Customer
10
Category: Service
Dedicated to Customer Service
After having some work done on my car there were a few issues. Andrew and other staff members worked to quickly find a resolution.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/10/2021
Service Type: Repair
10
Category: Service
Theft
Hyundai has always given the best care and stayed in communication while servicing my vehicle. They give time to sort out payment arrangements and do not do additional work without consulting first.
The low rating is based on the condition I received my car, having mechanical errors that were not there before maintenance. As well as theft of items in my car during the time of repair - there needs to be more security or cameras to monitor vehicles on the lot. Hyundai did say they would reimburse for stolen items.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 09/23/2021 05:16 AM

Thank you for your response.  I am happy that we were able to address and correct all of your concerns.

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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ANDREW A MOELLER
RH
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Ronald H.
Columbia, MO
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/11/2021
Service Type: Repair
Category: Service
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 03/22/2021 06:32 AM

Thank you for your feedback sir.  Our general manager is currently pursuing a variety of options in hopes to alleviate your concerns.

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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ANDREW A MOELLER
CE
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Christy E.
Columbia, MO
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
verified customer Verified Customer
Category: Service
Customer service
Attending to the needs of the customer are evident and appreciated !
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/05/2021
Service Type: Repair
Category: Service
Great customer service
My main Kudos goes to Danny Hammack and his proactive behavior in getting my car in and serviced via Hyundai ......I purchased my Tucson through he and his team (Trent) and within a week it was in need of service ....he arranged the tow from my house and also provided a loaner vehicle ....delivered to me at home...while the car was being serviced. My car was then returned to me upon completion of repairs ....to my home as well as washed . Now that’s what I call customer service! I am really appreciative of the Hyundai team that was responsible for the quick and efficient repairs !!??
Recommended
MERANDA D. from Joe Machens Hyundai responded on 03/05/2021 12:38 PM

Thank you for taking the time to give us feedback! I have left you a voice mail, if you wouldn't mind giving me a call back i would really applicate it! 

Meranda Dodson 
573-388-8531

Employees worked with
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ANDREW A MOELLER
JP
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Joan P.
Jefferson City, MO
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2021
verified customer Verified Customer
Category: Service
Oil change
Great customer service!
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/08/2021
Service Type: Maintenance
Category: Service
My Hyundai
Everything was great!
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 01/11/2021 02:00 PM

Thank you for the feedback.  We will see you when that recall becomes active.

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
EI
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Erik I.
Columbia, MO
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2017
verified customer Verified Customer
Category: Service
Taken care of
Oil drip issues were resolved.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/07/2017
Service Type: Repair
Category: Service
Not sure what happened
Took the car in for an oil change. Noticed oil spots on my driveway and garage floor. Taking it back to see why I now have an oil leak that didn't exist before this service.
Not Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/08/2017 06:19 AM

Good morning Erik we just got done looking at your car and there was some residual oil on the under cover from that didn't get cleaned off we are truly sorry for that. We will not let that happen again. Thank you for your feedback.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
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ANDREW A MOELLER
JW
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Janice W.
Jefferson City, MO
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Efficient
Have always loved the service, the employees are so friendly and they listen to what we want done. We call for an appointment and we get in fast. We have bought our cars and had service with Hyundai, will continue to do so.
Employees worked with
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ANDREW A MOELLER
MB
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Michael B.
Columbia, MO
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Best Service Department In Town
There's never been a problem or issue in the several years I've been going here. The work is always done professionally and correctly. Service personnel are top notch. I have to give a shout out to Andrew. Every customer is important to him. He's pleasant to deal with and you can just tell that he cares. This is the best service department in Columbia.
OLIVIA M. from Joe Machens Hyundai responded on 03/01/2022 01:15 PM

Michael, thank you for your 5-star review and your kind words! We greatly appreciate it! Thank you for your business! 

Employees worked with
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ANDREW A MOELLER
Verified Customer
Wentzville, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Challenging to diagnose the problem but the technician stayed with it until it was solved. I don't live in the Columbia area or I would use them for all of my service.
OLIVIA M. from Joe Machens Hyundai responded on 01/31/2022 05:58 AM

Thank you so much for your kind 5-star review! We were glad that we were able to find the problem and have it resolved! 

Employees worked with
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ANDREW A MOELLER
CB
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Charles B.
Rocheport, MO
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quality service
My Santa Fe is now ten years old. All service has been done at Machens and I have been consistently happy.
OLIVIA M. from Joe Machens Hyundai responded on 01/28/2022 06:13 AM

Charles, thank you so much for your wonderful 5-star review! We all greatly appreciate it! We are so glad that we have been able to do business with you for as long as we have! Thank you for your kind words and choosing Joe Machens Hyundai for your vehicle needs! 

Employees worked with
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ANDREW A MOELLER
RG
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Robert G.
Fulton, MO
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Joe Machens Hyundai's exceptional service
Joe Machens Hyundai Service Department is the best I've ever used. The Service Manager always checks for recalls, and takes care of them if they find them. If a problem is found by the mechanic other than just the oil change that needs to be taken care of, they rely us and we get it fixed. They are as concerned about our safety as we are!!
OLIVIA M. from Joe Machens Hyundai responded on 01/17/2022 05:40 AM

Robert, thank you so much for your wonderful 5-star review and your kind words! Our customer's safety is very important to us as well as your time! Once again, thank you! 

Employees worked with
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ANDREW A MOELLER
Verified Customer
Clark, MO
2022 Hyundai Santa Fe Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
First service
This was our first service for our 2022 Hyundai Santa Fe. I didn't have an appointment but got my car in quickly and I was out in less than an hour.
OLIVIA M. from Joe Machens Hyundai responded on 01/04/2022 07:57 AM

Thank you so much for your review! We greatly appreciate it! We are happy that we were able to get you quickly and have you leave satisfied! Once again, thank you! 

Employees worked with
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ANDREW A MOELLER
DP
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Douglas P.
Montgomery City, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Car in for CEL
Car had CEL and in Limp mode. Service quickly resolved the problem and got me back on the road. Many thanks!
OLIVIA M. from Joe Machens Hyundai responded on 01/04/2022 07:55 AM

Douglas, thank you for your awesome 5-star review! We were glad to get you in, and resolve the problem! Thank you for choosing Joe Machens Hyundai Service Department for your vehicle needs! 

Employees worked with
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ANDREW A MOELLER
Verified Customer
Columbia, MO
2021 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
verified customer Verified Customer
9
Category: Service
Excellent service.
They were able to fix the problem I had with my car, and answer any questions.
Employees worked with
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ANDREW A MOELLER
Verified Customer
Montgomery City, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Catalytic converter replacement
Tucson needed a catalytic converter replaced. Parts procured quickly, service promptly scheduled and performed .
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 12/22/2021 02:33 PM

Thank you so much for your wonderful 5-star review! All of us here at Joe Machens Hyundai appreciate it very much! Happy Holidays! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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ANDREW A MOELLER
RM
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Randall M.
New London, MO
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional and stress free
I have had nothing but great sales and service from Machens Hyundai. I drive 90 miles to the dealership in Columbia and it is well worth the trip. Always a pleasant experience with friendly and helpful staff.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 12/21/2021 06:12 AM

Randall, thank you so much for your 5-star review and kind words! We are so happy and thankful that you choose Joe Machens Hyundai Service Department for your vehicle needs! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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ANDREW A MOELLER
EM
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Eric M.
Kansas City, MO
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service Manager
Excellent service and Communication. My service manager Andrew was extremely diligent and patient with finding a rental car for us and communicating exactly what they were going to be doing to our car.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 11/29/2021 05:57 AM

Eric, thank you for your review! We were happy to get you in and into a rental car for the time being with your vehicle in the shop! We thank you for choosing Joe Machens Hyudnai Servive Department for your vehicle needs! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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ANDREW A MOELLER
MW
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Megan W.
Columbia, MO
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always excellent
Ben and Andrew need a raise… They always go above and beyond to ensure a quick and easy visit.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 11/03/2021 06:53 AM

Megan, thank you so much for your reiview! It's greatly appreciated! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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ANDREW A MOELLER
RG
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Robert G.
Fulton, MO
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Machens Service is great
Friendly
Fast
Go the extra mile.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 11/01/2021 08:08 AM

Robert, your review is very kind! Thank you for giving us a 5 star review! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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ANDREW A MOELLER
CG
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Catherine G.
Fulton, MO
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Trusted Service for 6 Years
Although the Covid-19 pandemic has changed up grocery shopping and doctor/medical routines, routine maintenance is still in place at Machen's Hyundai with some precautions. You can check-in with your smart phone! There is distanced seating. Staff maintain the 6 foot distance and utilize the plexiglass sneeze guard. My oil changes and tire rotations happen just the same as before. The maintenance checks happen just the same. Written reports of the checks and details of the work done is the same. Tiger Express basic wash complimentary passes complete the experience. Complimentary coffee/water and snacks are available in the waiting room area.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 10/12/2021 12:53 PM

Catherine, thank you for coming in and for the great 5 star review as well as your kind words! 

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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ANDREW A MOELLER
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