Name: Ashton Fowler
Rating: 4.7

Reviews of Ashton Fowler

JIM K.

Ford E450

05/17/2023

Verified Customer

Category: Service

tire extension

did not install the ford one to math the other side but put a cheap after market one on thats hokie

Employees worked with

Ashton Fowler

Verified Customer

Post Falls, ID

Chevrolet Tahoe

12/23/2022

Verified Customer

Category: Service

Car was worse then when I brought it in

I had a short in my tail light brought it in for that to be fixed and was expecting them to cover it because that is what I was told. Then come to find out it was covered. So instead of replacing a bad harness they cut the wire harness connector out and spliced it together I go and pick it up and they acted like it was an inconvenience that I had them do the work. When I got in my car the battery light was on. I went in and talked with the service guy I was working with and he said there was nothing he can do. I had my wife and 2 kids in the car and it was 2 degrees. I said screw it and starting to head home because I’m done with there service shop! I made it to Home Depot before my car completely died where I had to call and wait for them to bring me a rental car and then the service person decided to tell me that I needed to find a tow truck and I needed to figure out how to get it back. I just paid to have something electrical fixed and they instead screwed my car!
I would strongly recommend people take there vehicles anywhere but here!

Employees worked with

Ashton Fowler

ROY O.

Coeur D Alene, ID

Ford Edge

12/01/2022

Verified Customer

Category: Service

Slow leak

My wife showed low pressure, took to your Service Dept. Found nail. They
said it couldn't be fixed, sold her a new tire for $289. #1 I'm going to take that tire to my tire guys, and if they can fix it, I will have a problem with you. #2 $289 is crazy high, and I feel you've taken advantage of my wife in your Service Dept. I just bought all new 10 ply traction tires for my pickup truck and they were only $200 per tire. Come on, guys! If you want me to use your Service, you can't pillage me
when I come in. I won't put up with it!

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/01/2022 03:37 PM

Roy, thank you for taking our call. We're grateful that you gave us the opportuntity to explain the situation and what happened. Thank you for choosing Mike White Ford!

Employees worked with

Ashton Fowler

JOHN A.

Rathdrum, ID

Ford F-150

11/26/2022

Verified Customer

Category: Service

Poor service

Had my vehicle there for and hour and 15 minutes to get the oil changed. When I check at the counter they couldn’t tell me if it was ready or not a counter person went to the back to find out. He came back after 5 minutes and told me it wasn’t done and they were going to do it now. I told them not to rotate the tires as I didn’t want to wait. The counter person did give me a free oil change for next visit.

Employees worked with

Ashton Fowler

JAMES S.

Post Falls, ID

Ford F250

08/31/2022

Verified Customer

Category: Service

Ford truck to chevy truck

I had a real bad experience with the service department. I feel like they were blowing me smoke, lied to and taken advantage of. Feel like i wash slapped in the face by the salesman with the offer he made me. Adding it all up i went and traded my Ford Truck off for a chevy truck.

Employees worked with

Ashton Fowler

Verified Customer

Plummer, ID

Jeep Grand Cherokee

02/07/2022

Verified Customer

Category: Service

Rushed It

Typically I love Mike White Ford... But, Sorry guys, but our last visit was not good at all... After waiting a month to get on the schedule for a simple Oil change and Tire Rotation (something I pre-payed extra for during my purchase). We finally got an appointment for last Saturday morning. We arrived on time and decided to wait at the shop. Everything seemed OK. We ran a few errands and noticed a smell of Oil. I figured it was a simple spill and would eventually burn off. I was wrong. Just as we were about to head home we stopped for gas and realized several quarts of oil was leaking underneath our Jeep. We immediately took it back to the shop and spoke with the lead technician. He was very apologetic and mentioned they would get it on the rack immediately. Upon inspection they found the oil filter had not been fitted correctly and was leaking oil. They said they were pressure washing it and topped it off again and took it for a cruise to make sure it wasn't leaking again... Well... Its still leaking... In fact it leaked all over my garage over the weekend. I'll be taking a day off of work today to crawl underneath my jeep today to make sure everything is legit myself. I can tell already they didn't spray off anything as the entire undercarriage is still soaked with oil... Hopefully its not stripped... Hopefully its just oil left over from the original accident. Hopefully my Engine don't blowup a week from now... SMH...

Employees worked with

Ashton Fowler

Verified Customer

Post Falls, ID

Ford Fusion

07/09/2022

Verified Customer

Category: Service

Had better service in the past

Was advised air filter was bad, we just had replaced less than 6 months on prior service. We do not drive on dirt roads, local driving only. Either it was not replaced last time or they didn't really check.

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/14/2022 09:51 AM

Anonymous, thank you for bringing this issue to our attention. We're going to be reviewing our files with our team to see what happened in this situation.

Employees worked with

Ashton Fowler

KEN F.

Coeur D Alene, ID

Ford Expedition

04/14/2022

Verified Customer

Category: Service

Slow and Expensive

There's an old adage that there's Good, Fast, and Cheap, pick any two. Well let's give the benefit of the doubt and assume the work is Good. That leaves Fast or Cheap. But I got neither. I made an appointment for a simple oil change - while I waited. I arrived 10 minutes early for my appointed time. I was told that it would be 60-90 minutes! I fact took 132 minutes from the appointment time to completion. At $49.95, it was hardly cheap. Please explain why I would ever come back! Our previous experience with another Ford dealer was both cheaper, and completed in less than 30 minutes. What is your value proposition over Jiffy Lube? Pretty sure they can change the oil in a Ford just as well.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/05/2022 10:02 AM

Ken, we wanted to make sure that you received the detailed message from Chelsea White, our service manager. If you didn't receive it, have any questions or would like to discuss further please reach out to Chelsea at (208) 664-9211. Thank you.

Employees worked with

Ashton Fowler

CALEB H.

Dalton Gardens, ID

Ford F-150

03/31/2023

Verified Customer

Category: Service

Super fast, but........

My oil change and tire rotation was amazingly fast, but I still havenet received my pass rewards for today. Nothing else to nit pick on.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/04/2023 08:18 AM

Thank you for your business, Caleb! We're glad to hear that your oil change and tire rotation was fast. We apologize for for the delay in your points arriving, but thank you for taking our call on the matter. -10-30 days is the norm, but we also hope that they arrive sooner, rather than later.

Employees worked with

Ashton Fowler

MARTIN H.

Athol, ID

Ford F-150

03/24/2023

Verified Customer

Category: Service

Didn't catch everything

Everything with the appointment went well except for a squeaking noise at start-up which they say they could not duplicate. I have it happen every time I start the vehicle and assume it is a belt or pulley.
I'll have to go down again to get this taken care of.
If anyone reads this and wants to make it better perhaps mobile service could swing by our house and start the vehicle when it's cold so they can find the issue.

Employees worked with

Ashton Fowler

Verified Customer

Post Falls, ID

Ford Explorer

11/09/2022

Verified Customer

Category: Service

Good service don't wait for the shuttle

The oil change went well. Easy drop off. Finished in a reasonable time. Everyone was friendly.
I got forgotten a little about a shuttle ride down the street. I'm glad they were all busy helping everyone get the mechanical work done, but I would have just walked if I knew it would take 40 minutes and then asking again before anything happened.
Service is fine, shuttle service isn't reliable

Employees worked with

Ashton Fowler

MARTY B.

Saint Maries, ID

Ford F-150

09/28/2022

Verified Customer

Category: Service

Oil leaks mentioned but could not tell me what is leaking?

Couldn't tell me where the oil leaks are so I can have them fixed? I thought this is why I have the dealer do all my oil changes. Disappointing.

Employees worked with

Ashton Fowler

Verified Customer

Bonners Ferry, ID

Ford F-150

09/15/2022

Verified Customer

Category: Service

Never nice or personable

Seemed like every vehicle exiting the garage/service area was going faster then they should. Expected to have a shuttle available yet they only have that on certain days of the week which would have been nice to know in advance. Nobody explains anything and when you ask questions they don’t have the answer and act like that’s ok. No go find the answer. Bunch a guys standing around and never offer to assist or ask if they can help because “they” aren’t the ones who helped you in the first place, like you’re not my customer. They were done with my vehicle and didn’t pull it up around through the service garage like I had to when it was dropped off like Subaru does. Ford hands you the keys and says it’s outside.

Employees worked with

Ashton Fowler

Verified Customer

Post Falls, ID

Honda Pilot

09/15/2022

Verified Customer

Category: Service

Service

When I went to check out after a lengthy wait, there were 6 guys behind the counter but not could help me???? I was getting angry. Had already sat in the lobby for 1 hr and 45 min with a 4 year old. I asked one guy to check me out and he couldn’t, he was busy. Ridiculous! 6 of them……..really???

Employees worked with

Ashton Fowler

JUDITH S.

Hauser, ID

Ford Edge

07/13/2022

Verified Customer

Category: Service

Typical Oil Change

We’ve been coming to this dealer for years. This experience was a bit different. We arrived 10 minutes early for our appointment for a regular oil change. We were told it could be up to an hour and half. We were fine with that and told them we would wait in their lobby. We saw our Service Writer do a walk around the car, then he drove it back to the service dept. About 10-15 minutes later it was pulled out to the parking lot. It was so quick we assumed they were out of room in service. We continued to wait about 30-40 minutes but our car was never moved back to service. I went in and asked why our car was still outside. One of the young men asked my name and another one looked it up in the system. He said we were told it could take awhile. In the mean time the first young man pulled a file from the side and said “Your car has been done”. The other man said he would do the paperwork and come get me. So, bottom line, the car was done right on time per the appt but we were made to wait because?????? They were not overly busy in service. Then when we got home I noticed the paperwork showing 3000 miles less than the actual odometer. That was just some type of weird error. I called and he said he would fix it in their system. I want to be clear. At all times the young men were professional and polite. It was just very weird being made to wait for no apparent reason.

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/14/2022 10:01 AM

Judith, we're so sorry to hear that your experience wasn't up to the normal standards. We looked into the details to see what happened. It looks like your vehicle service itself was done quickly but the technician in the back was still working on inputting paperwork on the back-end. We apologize that this was not communicated properly. In regards to the mile discrepancy, we take full responsibility and already have it adjusted in our system. We will work on this as a team and hope to have the opportunity to serve you again in the future.

Employees worked with

Ashton Fowler

JANICE A.

Princeton, ID

Lincoln Nautilus

05/07/2022

Verified Customer

Category: Service

Disappointed with lack of knowledge and communication

I was told from the gal who scheduled my oil change that there might be a person who could look at the Freon levels in my newly purchased vehicle. However, then I got there, there the technician told me that is not true. He said they would have to have the vehicle a whole day to be able to diagnose and fix.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/09/2022 04:37 PM

Janice, thank you for bringing this to our attention. We apologize for the miscommunication and will be bringing this up with our team so that we can learn from it. We hope to have the opportunity to serve you again and show you what we can truly do.

Employees worked with

Ashton Fowler

BERNARD H.

Pinehurst, ID

Ford Explorer

03/23/2022

Verified Customer

Category: Service

Timliness

My appt was at 11am. my car was taken back at 1140am then brought back out at 1210pm. I was told at 1230pm my car was ready. May be a communication problem between front office and the back.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/24/2022 08:40 AM

Bernard, we are so sorry for the miscommunication. We will discuss this situation with our team to see what happened and how we can improve upon this in the future. Thank you for reaching out and letting us know!

Employees worked with

Ashton Fowler

LYNX G.

Rathdrum, ID

Ford F350

02/22/2022

Verified Customer

Category: Service

Customer service

We didn’t receive very good customer service. Open arrival technician didn’t seem interested in our concerns. He didn’t listen to what we told him needed to be done. After confronting him about not listening he became defensive and continued to tell us we didn’t tell him a couple items that needed done, when we in fact did. He had no consideration to the fact that we had to travel a long way to receive service. We felt very dismissed.

Employees worked with

Ashton Fowler

DORA C.

Green Valley, AZ

Lincoln Aviator

07/31/2023

Verified Customer

Category: Service

Above and Beyond

Things happened with a simple tire replacement that are hard to understand, however, the service rep (Ashton) went out of his way to make it right. However, staff training is needed.

Employees worked with

Ashton Fowler

GARY T.

Ford Fusion

07/25/2023

Verified Customer

Category: Service

smile

Nice to see young people working.
They were polite and professional.
I did have a problem understanding the hippo car wash offer. It was raddled off and I did not realize that it was a voucher to get one at a later time.
Knudtsen Chevy dealer has one on sight.
I waited over a hour for an oil change and need to get somewhere. So I said I do not have time for a care wash, and left.
no big deal, just thought it could be explained better for new people.
Thanks Gary

Employees worked with

Ashton Fowler

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