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ARTHUR J WILSON

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(143 reviews)
86

Reviews of ARTHUR J WILSON

RP
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Raymond P.
Fl, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
verified customer Verified Customer
10
Category: Service
Quality Friendly Service
The quality of service provided to me during my scheduled appointment was outstanding. I walked in and was greeted by my service rep who checked me in and gave me an approximate time when the maintenance work would be done. I was able to leave the property to run some errand. Within an hour I got a call saying that my vehicle was done. When I returned, I was given a detailed explanation of the work that was done and potential issues in the future. My overall experience, including the level of customer service was outstanding. I would recommend this dealership to family and friends.. I'm a happy customer!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/03/2022
Service Type: Maintenance
9
Category: Service
Quick and easy
My experience on this appointment went very well. I was reminded of my appointment day and time. The check in process was painless and quick. I was notified within an hour when my vehicle was ready to be picked up and the charges for the service, Overall I'm pleased with the service and cost.
JOHN W C. from Hyundai of Wesley Chapel responded on 02/03/2022 03:43 PM

Thank you for taking the time to complete the survey! We look forward to helping you in the future. Sincerly, John Cate, Service Manager Hyundai of Wesley Chapel.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
West Plains, MO
2013 Hyundai Elantra Gt
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customer Verified Customer
10
Category: Service
Mileage reimbursement
Technician was professional, knowledgeable and personable.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/24/2022
Service Type: Repair
6
Category: Service
Came for mileage reimbursement program
On Saturday no one was available who knew anything about this program and I was told to go somewhere else. When I returned on Monday there were several helpful people both on the phone and in person who understood the program took my car read the mileage and sent me on my way. More employees should be made aware of Hyundai's programs.
JOHN W C. from Hyundai of Wesley Chapel responded on 01/25/2022 06:59 AM

Thank you for taking the time to fill out the survey! We look forward to helping you in the future! Sincerly, John Cate Service Manager Hyundai of Wesley Chapel.

Employees worked with
AW
ARTHUR J WILSON
GG
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Glorimar G.
Brooksville, FL
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
verified customer Verified Customer
10
Category: Service
Great service
Thanks for great customer service
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/07/2021
Service Type: Maintenance
10
Category: Service
Good service 5 stars
Glad I was able to complete maintenance on time. Manager was very helpful accommodating an appointment
PAIGE P. from Hyundai of Wesley Chapel responded on 12/07/2021 08:07 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
SS
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Stephanie S.
Lutz, FL
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
verified customer Verified Customer
10
Category: Service
You rock Hyundai of WC!
Thank you for your continual satisfactory service!!!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/03/2021
Service Type: Repair
8
Category: Service
Positive experience from start to finish
Keep up the great work, Hyundai. It is important to be approachable, kind, while remaining professional and efficient. Thank you for doing just that, and then some!
JOHN W C. from Hyundai of Wesley Chapel responded on 12/03/2021 08:57 AM

Thank you for taking the time to complete the survey! We look forward to helping you in the future. Sincerly, John Cate Service Manager, Hyundai of Wesley Chapel.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Inverness, FL
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2021
verified customer Verified Customer
10
Category: Service
Service dep. reached out to me to address concerns.
Jon Cate called in response to an imperfect review of my recent service visit notes and offered to correct all concerns to my satisfaction. In my view, what you buy is not as important as who you buy it from. Hyundai of Wesley Chapel is showing itself to be a company that stands behind it's products and service.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/01/2021
Service Type: Maintenance
8
Category: Service
Staff was friendly
We were originally told that the wait time could be 3 days b/c they did not have a record of our appointment. We did respond to text message stating what day we would be there. Alex later said the car would be ready same day.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/02/2021 05:53 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
EB
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Eswar B.
Tampa, FL
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
verified customer Verified Customer
10
Category: Service
Truly the best customer service
I never expected the Hyundai of Wesley Chapel to call me to discuss the feedback I gave. The management not only listened to my concerns, went above and beyond to come up with the solution to my problem. Great people!
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/03/2021
Service Type: Repair
4
Category: Service
Need more staff so that the dealership can add value for the customers
The dealership is struggling to accommodate service requests. Need improvement on getting appointments on time and through service experience.
PAIGE P. from Hyundai of Wesley Chapel responded on 11/04/2021 05:59 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
HP
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Helen P.
Wesley Chapel, FL
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2021
verified customer Verified Customer
Category: Service
Service
AJ has great customer service. He goes above and beyond to make sure the customer is taken care of.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/30/2021
Service Type: Maintenance
Category: Service
Service
AJ has great customer service. He goes above and beyond to make sure the customer is taken care of.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/31/2021 05:36 AM

Thank you for taking the time to fill out the survey. We look forward to helping you in the future! Sincerly, John Cate Hyundai of Wesley Chapel Service Manager.

Employees worked with
AW
ARTHUR J WILSON
SV
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Salvatore V.
San Antonio, FL
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2021
verified customer Verified Customer
Category: Service
Service Work
The Service writer { A.J.) did his best as to explain the problem we were having with our vehicle. Service Tech went thru the operation of the memory system with me also explaining that the computer did not show any problems. Service Tech assured me that any continuation of the problem would be addressed with the service department as it seemed the be a drivability situation. They made the situation acceptable to me.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/20/2021
Service Type: Repair
Category: Service
Service Work
Problem was not duplicated by service dept. Was told computer could not find any problem.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/21/2021 05:51 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
PC
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Patsy C.
Wesley Chapel, FL
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2021
verified customer Verified Customer
Category: Service
Service on my vehicle
Everything went well. I didn’t have any issues. Service rep was very nice.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/11/2021
Service Type: Maintenance
Category: Service
Everything went good
Everything went good
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/12/2021 05:29 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Tampa, FL
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2020
verified customer Verified Customer
Category: Service
Great experience!
I had a great experience getting my car serviced. The staff went above and beyond to address my concerns. Great job!
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/01/2020
Service Type: Repair
Category: Service
Always room to improve!
Overall experience was great! There were a few minor comments I had for the greeting process and cleaning/Covid-19 precautions. Other than that, great job!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/01/2020 10:56 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Wesley Chapel, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Aj in the service department is stellar
Aj in service provided a true concierge service experience on my last visit. Kept me well informed, advised me of the recommendations, and completed the work within the timeframe he quoted me in the beginning which was unbelievable to begin with. This was one of the best beginning to end experience.
PAIGE P. from Hyundai of Wesley Chapel responded on 04/08/2022 05:23 AM

Thank you so much for the 5 Star Review Cordell! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Zephyrhills, FL
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great job
Great job
PAIGE P. from Hyundai of Wesley Chapel responded on 04/06/2022 08:19 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
CA
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Carol A.
San Antonio, FL
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Fantastic service even without an appointment!!
I can’t say enough about how much I appreciate AJ’s outstanding customer service last week! I had called for an appt but was told there were no opening til May, but sometimes after noon from Tuesdays thru Fridays they can sometimes fit in walk-in’s. Luckily for me I was able to het in the next day and they did a great job washing the car! Much better than when I get it done at a professional car wash! I had to travel and getting this service taken care of before I left was really important to me.
JOHN W C. from Hyundai of Wesley Chapel responded on 04/05/2022 06:34 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
SD
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Susan D.
Zephyrhills, FL
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service experience
Service to vehicle was excellent. Staff friendly & helpful.
JOHN W C. from Hyundai of Wesley Chapel responded on 04/04/2022 06:50 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Fl, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
Great service and info provided
PAIGE P. from Hyundai of Wesley Chapel responded on 03/31/2022 01:35 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
KR
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Kevin R.
Tampa, FL
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Proactive Service
Our Service Advisor , AJ has always made sure that we understand the issue at hand and what his team will be doing to resolve. At the completion of my visit, he explains thoroughly what had been done. I appreciate the level of service provided to me and my family.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/31/2022 10:10 AM

Thank you so much for the 5 Star Review Kevin! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
JY
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James Y.
Zephyrhills, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent customer service; friendly and efficient
I have been buying new Hyundia's since 1994. We are always happy with the car, good customer service, staff is friendly, they did all the maintenance scheduled, AJ was nice to us, they work fast so we didn't have a long stay. Highly recommend them in all aspects of my car. James Young
JOHN W C. from Hyundai of Wesley Chapel responded on 03/31/2022 07:05 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
Verified Customer
Saint Petersburg, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Brought it in for a routine check up & much needed tire rotation.
From check in to check out, was pleased with the fast, friendly experience.
JOHN W C. from Hyundai of Wesley Chapel responded on 03/28/2022 06:46 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

JOHN W C. from Hyundai of Wesley Chapel responded on 03/28/2022 06:46 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
JE
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John E.
Tampa, FL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent
No complaints
JOHN W C. from Hyundai of Wesley Chapel responded on 03/16/2022 11:20 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
AW
ARTHUR J WILSON
KP
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Keith P.
Land O Lakes, FL
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
My Hyundai of Wesley Chapel experience
The while staff was customer service driven.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/15/2022 05:59 AM

Thank you so much for the 5 Star Review Keith! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AW
ARTHUR J WILSON
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