Verified Customer
Hello,
Thank you for taking the time to speak with your service adviser, Austin, earlier this week regarding your vehicle and last visit to our service center. We are very sorry that you are having so many concerns with your Hyundai, but are always here to try our best to help in any way that we can! We hope to continue proving just that to you, as you are a very valued member of our Van Horn Hyundai family.
Please let us know if there is anything else we can do to help remedy these concerns for you in the future.
Kind regards,
Verified Customer
Hello,
Thank you for taking the time to speak with me about the collision error issue with your vehicle. Although it has been intermittent, I am glad you will be bringing back in for our technicians to reinspect; and hopefully get some resolution. Rest assured, not only is your safety, but complete satisfaction is my highest priority. I am sorry this has taken longer than usual to repair, however sometimes intermittent concerns are difficult to repair immediately.
See you tomorrow,
Kevin Geldreich - Service Manager
920-924-0000
Verified Customer
Hello,
Thank you for taking the time to speak with me today about your concerns with the Palisade. I will contact you as we agreed when we have another Palisade to compare with. In addition we will readdress the headrest concern as well. Again, thank you for your time today. I am looking forward to getting these issues resolved.
Kevin Geldreich
Service Manager
920-924-0000
Hello Tracy,
Thank you for allowing me the time today to go over your vehicle and finally compare with another like model Palisade. Hopefully, the headrest procedure will work to your satisfaction. Please let me know if there is anything I can assist with in the future. Have a great day!
Kevin Geldreich - Service Manager
Hello Tracy,
Thank you for the re-score and I am glad we have resolved a portion of your initial issues. Please keep me posted on the headrest situation.
Kevin Geldreich - Service manager
Verified Customer
Hello Dale,
Thank you for taking the time to speak with Austin this morning. We appreciate your understanding as it relates to the scoring of our surveys. I have reached out to our business development center regarding your difficulty scheduling your appointment. Hopefully, the scheduling issues have been resolved moving forward.
Have a great day,
Kevin Geldreich - Service Manager
Verified Customer
Hi, Jim!
It was our absolute pleasure to be your advocate with Hyundai through the engine replacement process! That is what we are here for! We truly value you as part of our Van Horn family! Our sincerest thanks for taking the time to return our survey! It really means a lot to all of us here at Van Horn Hyundai Service! We truly do care about you, your Hyundai, and every experience you have here!
As always, thank you for choosing us and we look forward to keeping you safely on the road for many miles to come!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Verified Customer
Dear Kevin,
Thank you for taking the time to leave us your honest and valuable feedback. Your service adviser, Austin, had tried reaching out to you by phone after receiving your review to discuss your concerns and come to a positive resolution forward. After doing some digging, it looks as though your diagnosis fee was wrapped into the repair amount, increasing the labor time. I do apologize if the breakdown of the pricing was not explained sufficiently to you at check out.
Please know we are always working to improve your experience when you are here and truly care about you, your Hyundai, and keeping you safely on the road for years to come! Please feel free to reach out to me or Austin at awisniowicz@fdlhyundai.com at any time. We are always here to help!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Hello,
Thank you for taking the time to leave us your honest and valuable feedback. Your service adviser, Austin, had tried reaching out to you by phone after receiving your review to discuss your concerns and come to a positive resolution forward. After doing some digging, it looks as though your diagnosis fee was wrapped into the repair amount, increasing the labor time. I do apologize if the breakdown of the pricing was not explained sufficiently to you at check out.
Please know we are always working to improve your experience when you are here and truly care about you, your Hyundai, and keeping you safely on the road for years to come! Please feel free to reach out to me or Austin at awisniowicz@fdlhyundai.com at any time. We are always here to help!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Verified Customer
Hello!
We are so glad to hear about you receiving continued great service when you are here! Thank you for taking the time to return our survey and for the wonderful feedback! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit! We truly do care about you, your Hyundai, and every experience you have here!
As always, thank you for choosing us and we look forward to keeping you safely on the road for many miles to come!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Verified Customer
Hi, Timothy!
We are so happy to hear you have great experiences with the two Hyundais you have owned! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit when you were in for service! It is always a pleasure to see you and your Hyundai! We truly do care about you, your Hyundai, and every experience you have here and are so happy to see you had a great service visit!
As always, thank you for choosing us and we look forward to keeping you safely on the road for many miles to come!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Verified Customer
Hello!
We are so happy to hear about your great visit to our service center! Thank you for the positive feedback! We truly do care about you, your Hyundai, and every experience you have here and are so happy to see you had a great service visit! Thank you for taking the time to return our survey with a perfect score! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit!
As always, thank you for choosing us and we look forward to helping keep you safely on the road for many miles!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Verified Customer
Hi, Darlene!
When you are here, you ARE family! We cannot thank you enough for the wonderful feedback! We truly strive for an exceptional experience every time you are here and are so happy to have earned your business and continued patronage throughout the years! It was our absolute pleasure to work with you again when your Hyundai was here for service! We are so happy to see you had another great experience here with us! Thank you for taking the time to return our survey with a perfect score! It means so much to all of us here at Van Horn Hyundai Service!
As always, thank you for choosing us and we look forward to seeing you next time!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Verified Customer
Hi, Roger!
We are so happy to see you had another great appointment here with us! Thank you so much for taking the time to return our survey with the wonderful feedback and perfect score! It means so much to all of us here at Van Horn Hyundai Service! We were so happy to see you for service with your 2021 Hyundai Santa Fe! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit!
As always, thank you for choosing us and we look forward to seeing you next time!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Verified Customer
Dear Paul,
Thank you for the kind and thorough review! We are so thankful you go the extra mile to choose us to service your 2018 Hyundai Elantra! We hope to always go the extra mile for you in turn when you are here for service! We can't thank you enough for your continued patronage and for taking the time to return our survey with a perfect 5 Star score! We are so happy to see you had a great visit!
As always, thank you for your valued business and we look forward to seeing you next time!
Verified Customer
Hi, Colleen!
It is our absolute pleasure to go the extra mile for our Van Horn family! We were so happy to get you and your van back safely on the road before school started! We want you to rest assured knowing that we have you and your vehicle's best interests at heart! I will pass along your kind words to our entire team! They mean the world to us!
As always, we cannot thank you enough for taking the time to return our survey, your continued patronage, and for entrusting us with all of your service needs!
Kind regards,
Niki Mand
Verified Customer
Dear valued guest,
We understand how frustrating it can be to bring your vehicle in with a concern, where we are unable to duplicate it. I apologize if there was some sort of miscommunication at pick-up. But, after speaking with your technician and reviewing your repair order, the technician was unable to duplicate your concern after letting the vehicle sit. The brake pedal was not firm, nor was it sputtering upon startup. And yes, you are correct, there were no codes present in any systems either. We want every visit here to be a successful one and again apologize for your disappointment with your last visit here.
Please let us know if there is anything further we can do to help remedy this concern for you or if the issue is persisting and we can re-inspect the vehicle for you.
Kind regards,
Niki Mand
Verified Customer
Verified Customer
Hi, Emmanuel!
It is always so nice to see you and your 2016 Hyundai Genesis! We are so lucky to have you as part of our Van Horn Hyundai family! Thank you for taking the time to return our survey with a perfect 5 Star score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! Your experience here is of utmost importance to us and we are so happy to see you had a great visit!
As always, thank you for your valued business and we look forward to seeing you and your Hyundai next time!
Kind regards,
Verified Customer
Hi, Jim!
As always, it was a pleasure to see you and your 2018 Hyundai Tucson! We are so happy to have you as part of our Van Horn Hyundai family! Your experience here is of utmost importance to us and we couldn't be happier to see you had another great visit! Our sincerest thanks for taking the time to return our survey! As always, thank you for choosing us and we look forward to seeing you next time!
Kind regards,
Verified Customer
Hello Jeremy,
I am happy to hear that Austin was able to get your vehicle maintenance needs handled in a timely and professional manner. We do realize there are many choices when it comes to car repair and we are glad you chose our shop. Please let us know if we can be of any assistance in the future. Thank you!
Kevin Geldreich - Service Manager
Verified Customer
Hi, Mary!
As always, it was a pleasure seeing you and your 2014 Hyundai Sonata! Thank you for taking the time to return our survey with a perfect 5 Star score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! Your experience here is of utmost importance to us and we are so happy to see you had a great visit!
Please know we are always here for you and your Hyundai and we look forward to keeping you safely on the road for years to come! As always, thank you for your valued business and we look forward to seeing you next time!
Kind regards,
Verified Customer
Hi, Erin!
We are so happy to hear you had a much better experience at this service visit! We truly care about improving your experience in every way that we can! Thank you for taking the time to leave us your valued feedback! It really is appreciated by all of us here at Van Horn Hyundai Service!
It is always a pleasure to see you and your 2012 Hyundai Tucson! As always, thank you for choosing us and we look forward to seeing you next time!
Kind regards,
