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Bret Bokker

Service Manager
Hyundai On Perryville
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(94 reviews)
67

Reviews of Bret Bokker

KV
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Kerry V.
Rockford, IL
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/23/2021
Service Type: Maintenance
Category: Service
Bret B., Service Manager from Hyundai On Perryville responded on 03/30/2021 06:46 AM

Thanks for the review and the opportunity to correct it . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
Verified Customer
Rockton, IL
2006 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not great at listening to concerns
Specifically asked to have tires checked with oil change because thought could have a nail in tire, told tires fine, 2 days later tire warning light on, took to tire place instead and yes there is a screw visibly sticking out of the tire I told dealer I was concerned about.
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 07/21/2020 04:27 PM

Good afternoon , 

I do apologize about your visit with us at Hyundai On Perryville . I am out of the office this week , but I forward this to my team and follow up with them about this . Thank you 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
NW
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NIKKI W.
Winnebago, IL
2007 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/18/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Service quality
I had my vehicle in the service department for transmission issues that began in January. It was still covered under warranty and was told it needed to be replaced. I had to call the department inquiring about my vehicle, never did they call to update me. About a month later walking into my garage I find the floor is covered with transmission fluid. At that time the service department had my vehicle towed to the shop and was given a rental car. The transmission again had to be replaced, which was back ordered. I find this out only by me calling to ask what the hold up was being that I again wasn't updated on progress. I waited at least two weeks to get my car back that time. When I received my car back this time the inside door and steering wheel were covered with sticky oil or grease. I didn't have my car for long before it was returned to the shop with yet another leaking transmission in April. When the service department was called they encouraged me to avoid driving it, but never offered to tow it. I had to wait for two days before I was able to take the vehicle in. I was with out a car for those two days. Never did anybody from the service departmentmention a rental car while I was without transportation for those two days. This was yet another error on the service department and I was the one having to compromise. Between the time frame of January to April my car was in the shop three different times. Every time I arrived to pick my vehicle up from the service department I was encouraged to fill out the survey "with all 10's. It keeps us out of the office". I can honestly say if they truly felt they did the work of a "10" they wouldn't be so focused on the results of the surveys we have to complete. Had I known that the service would continually get worse each time I would have never rated them as high as I did with the past surveys. I am not one that complains or fills surveys out with low scores, but I have had enough with this department. I never mentioned the grease/oil marks or quality of my car once it was returned to me because I honestly am not one to get people in trouble. After repeated visits it is time to be honest about how disappointed I am.
Not Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 05/19/2015 07:41 AM

Good Morning Nikki,

I want to start off by apologizing, as it is not our goal here at Hyundai on Perryville to have your vehicle returned to you with grease marks. After reviewing your situation we have implemented procedures to help eliminate situations like these. Thank you for your feedback, this helps us to continue to improve in areas we fall short in. I will be passing your information along to Hyundai to ensure they have better quality control on their reman components. If you would like to further discuss this or any other matter feel free to contact me at 815-229-0089.

Thank you,
Mike Armato
Service Manager
Hyundai on Perryville


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
RH
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ROBERT H.
Machesney Park, IL
2010 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/20/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I don't have a great opinion.
I was concerned about a noise I had on the right side of my Hyundai Santa Fe. Since this is a dealer with Hyundai, I thought they could know what was wrong.
They told me it was my brakes and I would have the noise continually. So, I still have the same problem I had when I took it in for repair. I am not too pleased with my experience there.
Not Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 02/23/2015 10:34 AM


I just wanted to take a moment to appologise. We would like to take a look at your vehilce, and see if we may have overlooked something. Please contact Mike Armato at (815) 229-0089.

Thank you,
Mike Armato
Service Manager
Hyundai on Perryville


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
Verified Customer
Rockford, IL
2002 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/27/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Crappy Service
The customer service personnel do not know what they are doing. From calling while they had the vehicle to schedule the appointment for the work that the vehicle is there for, to not caring that they had my SUV for longer than they initially stated that they would. I understand that parts can be on back order, but they did not even call me and let me know that my vehicle would need to be there longer than they stated on drop off.
Not Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 12/03/2014 08:04 AM



Due to the fact that Hyundai dictates the way we perform recalls, I apologize for not having all of the necessary parts for your vehicle. That is also why Hyundai on Perryville provided you with a 2015 Hyundai Sonata that was delivered to your work to drive while your vehicle was being repaired. I feel Hyundai on Perryville went over and beyond to accommodate you in this manner. I again apologize for any inconvenience. If you would like to discuss this further feel free to give me a call.


Thank you,
Mr. Mike Armarto
Service Manager


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
Verified Customer
Rockford, IL
2011 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2020
verified customer Verified Customer
Category: Service
Customer service
Friendly staff-good follow up
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/11/2020
Service Type: Maintenance
Category: Service
Repairs not completed
Cars need to be checked thoroughly before sending back to customers
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 10/19/2020 01:57 PM

Good Afternnon,
    Thanks for taking the time to talk with me and glad we were able to talk through it . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
Verified Customer
Machesney Park, IL
2018 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/14/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Make you feel unwanted
Manager will.call you and get upset if you put in a poor review so i will not say this time
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/18/2019 11:54 AM

Good Afternoon,
     Thank you for your review from your recent visit here with us at Hyundai on Perryville . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
GC
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Gregory C.
Yorkville, IL
2017 Hyundai Sonata Hyb
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/04/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer
No comment
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 10/05/2018 08:17 AM

Good Morning ,
        We do appreciate the feedback from your most recent visit here with us. I am sorry to hear that your still having some issues with your vehicle . We contacted Hyundai about your vehicle and were following the repair procedure that was based off the previous diagnosis and repair of your other dealer . Anything we can help please let us know . 

 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
WA
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William A.
Rockford, IL
2013 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/29/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
All anout the dollar
The service agent asked me regarding the type of oil I wanted in my car because I was there for an oil change. I stated that I wanted the same oil my regular dealer puts in my car that has a 1yr 10k mile limit. They put in what they had charged me for it and then stated that they did not have that service. 4real??? What would they have done if I had told them I only have fake money for fake service? Never again.
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 10/01/2018 07:21 AM

Good Morning ,
   We do apprecaite the feedback from your last vsiit here with us . Looking at your records from your service here we did used mobil 1 synthetic oil. That is a full synthetic oil, but i wouldnt recomende 10,000 . We recomend 7-8,000 on full synthetic or 5,000 on our synthetic blend . Any question please feel free to give me a call (815)229-0089.

 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
Verified Customer
Rockford, IL
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2021
verified customer Verified Customer
Category: Service
Restore of Review
Restore of review. Service Manager called me. Removed one of our emails & one of our cells phones. Shut down email from Hyundai. Just keeping local notices so not getting an email weekly about past due service that was handled. Thank you.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/17/2021
Service Type: Maintenance
Category: Service
Service at Hyundai on Perryville
Sebastian in service is excellent & very helpful. The service scheduling portal is a joke! You make an appointment & get email upon email you need to schedule an appointment. We have 3 Hyindai's. Equals 3 times the frustration. This has been happening for over a year, brought to a different service advisers attention each time. Excuse is not his problem, administered by a 3rd party company.
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 02/17/2021 02:27 PM

Good Afternoon ,
     Thank you for the feedback from your recent visit with us here at Hyundai On Perryville . I apologize about your recent issue with the scheduling system , i tried calling today there was no voice mail system set up . Please give me  call back at your best convenience 815-229-0089.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Bret B., Service Manager from Hyundai On Perryville responded on 02/23/2021 03:49 PM

Thank you for taking the time to speak with me tonight and hopefully we got those notices figured out . We appreciate the re score and look forward to seeing you next time !!

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
BM
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Barton M.
Loves Park, IL
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
poor scheduling
oil change for 4 quarts of oil and a filter shouldn't be as pricey as your charges
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 07/27/2020 05:22 AM

Good Morning ,
     Thank you for the feedback from your recent visit here with us . I looked into your history on your last appoint and the reason why it was more expensive is you chose to put full synthetic in your vehicle . Which we are still competitive on, our standard synthetic blend is only $34.95 plus tax . Our on line scheduler will only allow you to select drop off only from 12 to 1, and i believe we tried calling to let you know we are not open from 12 to 1 .  sorry for the inconvenience we look forward to seeing you next time . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
NC
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Norman C.
Winnebago, IL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2019
verified customer Verified Customer
Category: Service
good job
on time, short wait, nice people, good coffee
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/01/2019
Service Type: Maintenance
Category: Service
did what they said
all is well, may be in florida for next service
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 08/02/2019 10:42 AM

Good Afternoon ,
           Thanks for talking with me earlier glad we and i am glad your visit was satisfactory . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
Verified Customer
Roscoe, IL
2018 Hyundai Ioniq Hybr
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/30/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Slow
Employees were good but time it took was to long
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 10/01/2018 07:25 AM

Good Morning,

    Thank you for your feedback from your last visit her ewith us . We do offer many coupons sent out or available on our website. Our oil changes are very competive to other shops around the area . Any other questions please feel free to reach out (815)229-0089 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
BB
gravatar
Bruce B.
Freeport, IL
2016 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2021
verified customer Verified Customer
Category: Service
Genesis
Good
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/11/2021
Service Type: Repair
Category: Service
Genesis
A
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 02/12/2021 06:32 AM

Good Morning ,
           Thanks for the feedback from your recent visit with us here at Hyundai on Perryville . We appreciate you're review and any concerns you might of had or have so we can correct any issues. Thank you and we look forward to seeing you next time .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
MT
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Mary T.
Loves Park, IL
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/06/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Close to home
Good
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 11/06/2018 07:23 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
KB
gravatar
Kathy B.
Belvidere, IL
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil Change
They take you right in and get started on your car. The car wash is nice, but they should invest in at least a blower - it comes out soaking wet and leaves spots when it dries.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 09/26/2018 10:44 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
BB
Bret Bokker
Service Manager
LH
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LT H.
Rockford, IL
2015 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/02/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Dealership great, Veloster hands free-not so great
Dealership & people there are great. Love the car, but after 3 radio units, my hands free feature still isn't working! I'm very frustrated.
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 08/05/2015 09:06 AM

LT,

Sorry for any inconvenience , we are working with Hyundai to try to resolve this issue for you.



Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
WM
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WILLIAM M.
Byron, IL
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/10/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly and efficient
Everything was completed to my satisfaction.
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 07/14/2015 07:17 AM

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
Verified Customer
Poplar Grove, IL
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/23/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Place!
Had my oil changed and my tires rotated. Took about a half hour. They even washed the car when they were done. Only complaint was they could've dried the car, not return it to me soaking wet. And maybe vacuum out the inside, even the quick change oil places do that.
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 04/28/2015 09:37 AM

Thank you for taking the time to complete our survey. We look forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
AB
gravatar
ALISON B.
Rockford, IL
2014 Hyundai Elantra GT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/18/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Everyone is very friendly and professional
I will definitely be back and would recommend this place to anyone
Recommended
Mike A., SERVICE MANAGER from Hyundai On Perryville responded on 04/21/2015 10:34 AM

Thank you for taking the time to complete our survey. We are looking forward to servicing your vehicle again in the future.

Thank you,
Hyundai on Perryville
Service Department


Mike Armato
Service Manager
815-229-0089
Employees worked with
BB
Bret Bokker
Service Manager
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