BE

BENJAMIN ELLIOTT

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(118 reviews)
73

HM
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Heather M.
West Bend, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Joe Cybela is the reason I bring my car up to Fondy to get worked on
Thank you Joe for always taking care of my car :)
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 07/01/2021 02:29 PM

Hi, Heather!

I will pass along your kind words to Joe! We are very lucky to have him here on our service team! It is always a pleasure to see you and your 2020 Hyundai Elantra! Thank you for taking the time to return our survey with a perfect 5 Star score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! Your experience here is of utmost importance to us and we are so happy to see you had another great visit! Please know we are always here for you and your vehicle needs, and we look forward to keeping you safely on the road for years to come! As always, thank you for your valued business and we look forward to seeing you next time!


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

SS
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Shannon S.
Ripon, WI
2018 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Outstanding service
I have purchased two cars from Van Horn in Fond Du Lac and I am extremely pleased with both purchases. I have consistently received outstanding service on both of my vehicles. The staff are friendly, knowledgeable, and go out of their way to answer questions.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 06/30/2021 07:30 AM

Hi, Shannon! 

WOW! We cannot thank you enough for your continued patronage and kind feedback! It truly means the world to us here at Van Horn Hyundai! Especially the service center! We truly strive for an exceptional experience every time you are here! When you are here you are family! 

We are so happy to see you had a fantastic 5 Star visit! We are always working to provide the very best service for you and your Hyundai every time we see you! See you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Lomira, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Fast service.
Wash the vehicle every time which is Awsome.
Needed a tail-light light bulb…….quite pricey!!!! Bulb was $8.00 cost $12.00 to install it……pricey parts I would say!!!!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 06/28/2021 09:07 AM

Hello! 

We are so happy to be able to offer awesome complimentary services like car washes and fast appointment times! We know just how valuable your time is! We can't thank you enough for taking the time to return our survey with a perfect score! It truly is appreciated by all of us here at Van Horn Hyundai! Especially the service center! 

We are in the business of keeping you safely on the road for years to come and we can't thank you enough for choosing us! 

Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JF
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Judy F.
Malone, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
service survey
Everything went as expected
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 06/22/2021 01:39 PM

Hi, Judy!

Thank you for taking the time to return our survey with a perfect 5 Star score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! Your experience here is of utmost importance to us and we are so happy to see you had another great visit!

Please know we are always here for you and your 2017 Hyundai Santa Fe and we look forward to keeping you safely on the road for years to come! As always, thank you for your valued business and we look forward to seeing you next time!


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

BS
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Brenda S.
North Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Great service
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 06/16/2021 07:21 AM

Hi, Brenda!

It was a pleasure seeing you and your 2020 Hyundai Tucson! Thank you for taking the time to return our survey with a perfect 5 Star score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! Your experience here is of utmost importance to us and we are so happy to see you had a great visit!

Please know we are always here for you and your Hyundai and we look forward to keeping you safely on the road for years to come! As always, thank you for your valued business and we look forward to seeing you next time!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

CM
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Carol M.
Green Bay, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer service!
Customer Service is alive and well at this company.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 05/24/2021 06:43 AM

Hi, Carol! 

Thank you so much for the wonderful feedback! Here at Van Horn Hyundai of Fond du Lac we know that every great visit starts with a great staff and we are so lucky to have such an awesome service team here! It is always a pleasure to see you and your 2017 Hyundai Tucson! Our sincerest thanks for taking the time to return our survey with a perfect 5 Star score! We are so happy to see you had a great visit when you were recently in for service! We truly strive for exceptional experiences every time you visit us! We are here to help keep your vehicle in tip-top shape and safely on the road for years to come! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

CP
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Corinne P.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Personal service
I. Appreciate the personal friendly service I receive when ever I come in for service!!!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 05/11/2021 05:25 AM

Hi, Corinne! 

It is always such a pleasure to see you and your 2018 Hyundai Santa Fe! I really enjoyed our chat! We were so happy to help get your Hyundai looking good as new again! We know that every great visit starts with a great staff, and we are so lucky to have such a wonderful team here at Van Horn Hyundai of Fond du Lac! 

We can't thank you enough for taking the time to leave us your kind feedback and returning our survey with a 5 Star score! It is truly appreciated by all of us here! As always, we thank you for your valued business and look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Always willing to help with our vehicle. Thank you .
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 05/06/2021 06:24 AM

Hello! 

You are correct! We are ALWAYS here to help take care of your Hyundai! Our sincerest thanks for taking the time to return our survey with a perfect 5 Star score! We are so happy to see you had a great visit when you were recently in with your vehicle for service! We truly strive for exceptional experiences every time you visit us! We are here to help keep your vehicle in tip-top shape and safely on the road for years to come! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JP
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James P.
Waupun, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
extremely professional and courteous
troubleshooting follow up appointment for unidentified leak. Ben got me started and laid out the plan and when suspected source was found out, problem was taken care of and Kevin finalized the paper work and I was on my way home. Very pleased with the visit. Thank you!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 05/03/2021 06:17 AM

Hi, James! 

Thank you so much for the kind feedback! I am so happy to hear he had a great plan for you and your 2008 Hyundai Accent! I will pass along your feedback to your service adviser, Ben! We are very lucky to have him here on our service team! 

We would also like to thank you for taking the time to return our survey and the perfect 5 Star score! It truly is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! We really do care about your experience here and helping keep your vehicle in tip-top shape! 

As always, thank you for your valued business and we look forward to seeing you next time!

Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JS
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Jacob S.
Hartford, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great staff and experience
I bought my car a year or two ago and worked with Jake, he was great at showing me the different features of my Santa Fe, which I still love. Everyone I worked with, Alex in finance and everyone in the service dept was great! Will be back if and when I need another service or am ready for a new car!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 05/03/2021 06:31 AM

Hello! 

We are so happy to hear you are still loving your 2019 Hyundai Santa Fe and that your experience from sales to service has been top-notch! We truly strive for an all-around exceptional experience in all parts of our dealership here at Van Horn Hyundai of Fond du Lac! 

We truly appreciate you taking the time to leave us your fantastic feedback and for the perfect 5 Star score! As always, thank you for choosing us and we look forward to seeing you next time! 

Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Cambria, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great place
Love working with Van Horn. The only thing I would have to complain about is, although the state does not mandate mask wearing, it would have been nice to see the staff wearing masks. The website even states that it is a measure the staff takes to protect against spread of covid.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/27/2021 09:10 AM

Hello! 

Thank you so much for taking the time to leave your valued feedback! It truly is appreciated! We are so happy to hear you had a great visit! We truly strive for an exceptional experience every time you are here! We really care about you and your Hyundai and keeping you both safely on the road for years to come! 

I would like to extend our apologies regarding your disappointment in the masks not worn by staff. With the mandate now over, staff working with the public are instructed to ask guests if they would feel more comfortable if they wore theirs. I apologize that this was not the case when you were recently here and will address this with our staff. We want you to feel safe and comfortable when you are here!

Please know we are always working to improve your experience here, and again truly appreciate the feedback!


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great customer service
The service advisor Ben was super awesome and very helpful. Service was fast and the car wash was good.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/27/2021 09:05 AM

Hello!

Thank you so much for the kind review! I will pass along your kind words to your service adviser, Ben, and to our detail team! We know that every great visit to our service center begins with a great staff and we are so lucky to have such a fantastic service team here at Van Horn Hyundai of Fond du Lac! We are so happy to hear you had a great visit! We truly strive for an exceptional experience every time you are here! We really care about you and your Hyundai and keeping you both safely on the road for years to come! 

As always, we look forward to seeing you and your 2017 Hyundai Tucson next time! 


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JH
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John H.
Omro, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great help
Great help prioritizing what needed to be done
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/27/2021 08:59 AM

Hi, John! 

I am so happy to hear your service adviser, Ben, was able to help you prioritize your service needs for your 2012 Hyundai Sonata Hybrid! We know just how important it is you are able to trust in us and our recommendations! We are so thankful for your continued patronage! It means so much to all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center!

Thank you for taking the time to return our survey with a perfect 5 Star score! It is truly appreciated! We really care about you and your Hyundai and keeping you both safely on the road for years to come! 

As always, thank you for choosing us and we look forward to seeing you next time!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

DG
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Dennis G.
Peshtigo, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Exceptional Service
Ben the service advisor really went to bat for me when it came to seeking approval from Hyundai for repairs identified as “out of warranty”. He places customer’s first.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/26/2021 11:13 AM

Hi, Dennis! 

I will pass along your kind words to Ben, your service adviser! We are very lucky to have him here on our service team! Please know, we are always here for you and your Hyundai! We are in the business of going the "extra mile" for our Hyundai family and were so happy to be able to help get these repairs covered for you!

Our sincerest thanks for taking the time to return our survey and for the perfect 5 Star Score! It truly is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! 

As always, thank you for choosing us and we look forward to seeing you next time! 

Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

DM
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Debra M.
Waupun, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
Just had our vehicle in for routine maintenance earlier this week and could not be more happy with the service received! Very knowledgeable and professional staff who always take the time to explain the vehicle inspection report and recommended services.
Definitely recommend!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/22/2021 12:17 PM

Hi, Debra! 

We are so happy to hear our service center and your service adviser, Ben, took such great care of you and your 2019 Hyundai Santa Fe when you were recently in for service! We truly pride ourselves on an exceptional experience every time you are here! Keeping you and your Hyundai safely on the road is our top priority and we are always here to help do just that! 

We would also like to thank you for taking the time to return our survey with a perfect 5 Star score! It really is appreciated by all of us here! Especially the service center! As always, thank you for your valued business and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

WH
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Wayne H.
Mayville, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service at Van Horn Hyundai Fond Du Lac
I have had a few scheduled maintenance appointments on my Kona and have had exceptional service on each visit.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/22/2021 06:30 AM

Hi, Wayne! 

We are so happy to hear you have had great service at all of your visits with your 2019 Hyundai Kona! Our biggest thanks for taking the time to return our survey with a perfect 5 Star score! We truly strive for exceptional experiences every time you are here! We are here to help keep your vehicle in tip-top shape and safely on the road for years to come! 

As always, thank you for choosing us and we look forward to seeing you next time!


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JW
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Jane W.
Cascade, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly, capable, efficient staff. Great vehicle.
I have had my Tuscon since it was new in the showroom. I tried it out and purchased it immediately. It has all the safety features one could have. It has 3 modes for acceleration which is especially enjoyable in sport mode. It's comfortable and the seats have heaters in them. The front seats also have air conditioning. Driving it is a joy! My grandkids love the overhead windows to view the sky. I can't be happier with choosing Van Horn Hyundai, Fond du Lac. Thank you for knowing what I needed and wanted!
Recommended
KEVIN M G., Service Manager from Van Horn Hyundai Fond Du Lac responded on 04/21/2021 08:31 AM

Hello Jane,

Thank you for taking the time to return our survey.  Your feedback is greatly appreciated.  I am please to hear all went well on your recent visit to our service department, and appreciate your kind words about your experience.  Please contact me if you need anything else.  Have a great day!

Kevin Geldreich - Service manager 

Employees worked with

Verified Customer
Fond Du Lac, WI
2021 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Happy with my purchase.
Great service and environment. Friendly and accommodating staff.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/13/2021 11:16 AM

Hello! 

We are so happy to hear that you are loving your new Ioniq Hybrid! We are here to provide an exceptional experience from sales to service and back again!

Thank you for taking the time to return our survey with a perfect 5 Star score! It truly is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! As always, we thank you for your valued business and look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JG
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Jim G.
Eden, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service as usual
They gave me quality service and picked me up at my place of work to retrieve my car when it was done.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/30/2021 08:22 AM

Hi, Jim! 

We are so happy to offer awesome amenities like complimentary shuttles for our guests to make their visits as seamless as possible! Our sincerest thanks for taking the time to return our survey with a perfect 5 Star score! We are so happy to see you had a great experience when you were recently in for service with your 2018 Hyundai Tucson! We truly strive for an exceptional visit every time you are here! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

GV
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Gloria V.
Lomira, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service
All the people are so friendly and the service is always good.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/29/2021 07:25 AM

Hi, Gloria! 

Fast and friendly service are two things we pride ourselves on here! We are so happy to hear about your great experience when you were recently in with your 2018 Hyundai Kona! Your continued patronage means the world to our service team here at Van Horn Hyundai of Fond du Lac! We truly pride ourselves on fantastic customer service, matched with honesty and integrity, and an overall experience that exceeds all expectations! 

As always, thank you for choosing us and we will look forward to seeing you and your Hyundai next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with
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