BEN GIRARD

Earnhardt Hyundai North Scottsdale

Overall Rating

4.9

(1203 reviews)

87

Reviews of BEN GIRARD

Verified Customer

Scottsdale, AZ

2016 Hyundai Genesis

ReScore Review™

12/01/2021

Verified Customer

10

Category: Service

Review of service

Ben was the best

Original Review

11/28/2021

Service Type: Maintenance

10

Category: Service

10 Star Rating

We gave Ben a 10 star rating not sure why it come across as 1 star.

Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/29/2021 09:56 AM

Thank you Gordon for the great review and recommendation for Ben Girard your advisor.

It looks like a quirk that this came across as a 1-star review, from your comments that seems inaccurate. We are very happy to be your dealer and we look forward to being here for you for all the years and miles ahead. If you did mean for this to be a 1-star review for Ben, please do let me know what we can do to address any concerns you have.

Michael Southern
Service Manager

Employees worked with

MS

Marie Francoise S.

Carefree, AZ

2012 Hyundai Genesis

ReScore Review™

12/06/2018

Verified Customer

Category: Service

A good compromise

Michael and I worked out a good compromise. I hope that Hyundai Motor Company will also be as fair as was Michael.

Recommended

Original Review

11/20/2018

Service Type: Maintenance

Category: Service

Disappointed

I was disappointed in the service outcome

Not Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/21/2018 11:51 AM

We are truly sorry you were disappointed in the outcome of your last visit.

The new vehicle limited warranty for your Genesis had America's Best Warranty at 5 years/60,000 miles. However, now your vehicle is more than 6 years old and has more than 70,000 miles on it, and there is simply no way for us to obtain coverage for your concern at this time.

Our goal is always to provide you with the very best service but unfortunately not even that allows us to re-write the parameters of your warranty.

We are happy to discuss your options further, feel free to contact me directly.

Michael Southern
Service Manager

Employees worked with

SR

Suzanne R.

Fountain Hills, AZ

2016 Hyundai Tucson

08/30/2017

Service Type: Repair

Verified Customer

Category: Service

Can't fix my car

Terrible car

Not Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/31/2017 01:50 PM

We are very sorry to hear there are still issues with your car.

We want you to know that we will do everything we can to correct this for you as soon as possible. Please feel free to contact me directly and I will make all the arrangements.

Michael Southern
Service Manager
480-368-6730
michael.southern@earnhardt.com

Employees worked with

Verified Customer

Scottsdale, AZ

2016 Hyundai Tucson

02/28/2017

Service Type: Maintenance

Verified Customer

Category: Service

Not so much

I do not like

Not Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/03/2017 07:17 AM

So strange.

This was a half price oil change, in and out in under an hour, on the surface this would seem to have be a perfect service visit.

I would like to encourage you to share directly with me what it was that was "Not so much, I do not like" about your visit.

This is your second Hyundai you've bought and serviced with us and we go back many years now. It has always been our intent to provide you with the highest level of service; and in reviewing with our team member you worked with that day, he thought your complete visit was plesant and he is at a loss to explain where this negativity came from.

Please help us understand how to better serve you in the future.

Michael Southern
Service Manager
480-368-6730

Employees worked with

WP

William P.

Scottsdale, AZ

2013 Hyundai Elantra

ReScore Review™

06/23/2016

Verified Customer

Category: Service

Took the time to Repond to Feedback!

The entire Service team took the time and effort to respond to my original comments. That is important to me. It shows that they actually read them and try to address the issues that are raised. The costs are the costs...you either agree with them or you don't...the options are limited if you don't. If you want to maintain your vehicle properly, than it is a factor that you need to consider when you are thinking of making a vehicle purchase. Maintenance is something that many people do not consider because they do not keep cars, preferring to lose money every few years,and buy a new vehicle. For those individuals who prefer not to trade or buy every two or three years, maintenance is a factor that is very important. It is a choice everyone makes , whether they know it or not or consciously make the choice, the choice is made for them. I will continue my Service with this Team, because they take the time to actually listen to the customer.

Recommended

Original Review

06/17/2016

Service Type: Maintenance

Category: Service

Over charged for service, poor value!!

The avg cost for service is running 150 to 200 an hour....that is totally unacceptable!

Not Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/17/2016 04:00 PM

Thank you for your feedback.

Your recent service after 3 years was the most comprehensive service your vehicle has had during your ownership. This was no small amount of work done, and we wish you saw better value in the work we performed. The services performed include oil and filter change, tire rotation and balance, engine air filter, cabin air filter replacement, complete coolant system fluid exchange, 3 part fuel system service, in addition to our multipoint vehicle inspection.

Our goal is to help you protect your investment and enjoy many years of trouble-free driving. Your advisor will reach out to review the work we did, why we did it. The actual labor cost for your service was closer to $120 an hour which is below the market average in our area. Itemized and compared to any of the other vehicles you mentioned you will find we are very fairly priced on these services.

Again, we are sorry we did not do a better job explaining the work and the value of the work we did for you while you were here, and if you ever have a question in the future, please let us know, we are here to help you make good decisions for you and your vehicle. You advisor will reach out to you to review your concerns in more detail.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Phoenix, AZ

2013 Hyundai Genesis Coupe

08/25/2015

Service Type: Repair

Verified Customer

Category: Service

Gross

Car was returned with trash and bad oder

Not Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/27/2015 08:36 AM

Dear Anonymous,

We are sorry to hear about your experience with us.

It is of course not our habit to return any vehicle with trash or odors, it is more than unusual to hear comments like these. I would like the opportunity to discuss the situation with you further and make things right.

Please feel free to contact me directly at your earliest convenience.

Sincerely,

Michael Southern
Service Manager
480-368-6730
michael.southern@earnhardt.com

Employees worked with

VB

Valerie B.

Scottsdale, AZ

2018 Hyundai Elantra

06/22/2020

Service Type: Repair

Verified Customer

Category: Service

Customer service has declined

Service dept isn’t as good as it used to be

Not Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/24/2020 01:49 PM

Valerie we are very sorry that this was not the service experience you are used to receiving from us.

We've been together such a very long time now, from the 2009 Sonata, to the 2013 Elantra, to the 2018 Santa Fe, to the 2018 Elantra, and now the 2019 Santa Fe. While we do have many multiple Hyundai families, you certainly are among the most faithful and loyal. We would very much like to make this up to you. Although I can assure you both that Ben did apply your $5.00 off coupon, and our technician Shayne did test your battery, nothing can make up for you leaving us and still having unaswered questions.

We always want to answer any of your quesitons any time you are here with us or if you have questions about your vehicle after servicing. I would very much like to speak with you directly so we can both review this particular visit and also so we can find a way to make this right and restore our long standing relationship.

It has been our absolute privledge to be your dealer these many years now and we do look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Phoenix, AZ

2018 Hyundai Kona

11/22/2018

Service Type: Repair

Verified Customer

Category: Service

No impressed

My Kona is only six months old. The lift gate has not been right since I purchased it. Three months ago, a special part was ordered which took two months to receive. I had to call to check on it since service dept said they just didn't get to calling customers with special orders. Took vehicle in for repair, nothing changed. Need to take it in again.

Not Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/23/2018 06:54 AM

We are sorry you are having issues with your Kona.

Our technician had checked the liftgate before returning it to you and found it working correctly at that time. Matt will schedule you back in to have another look and we hope to find a final solution at that time.

Michael Southern
Service Manager

Employees worked with

AV

Amy V.

Phoenix, AZ

2018 Hyundai Elantra

ReScore Review™

10/17/2018

Verified Customer

Category: Service

Went Above and Beyond to resolve my issue

Surprised that I received a response to the feedback that I left. This dealer went above and beyond to answer all my questions I had. Planning on going back for a service when it needs it. Hopefully my 2nd time experience will turn out okay. All a misunderstanding.

Recommended

Original Review

10/17/2018

Service Type: Maintenance

Category: Service

Oil Change

Wish I was explained the difference between synthetic and regular oil. Since my car has a turbo engine they were going to recommend the next oil change at around 3K anyway so I wish I would have gone with the standard oil change since it's a lease anyway. Ended up paying $107 w/tax which is the highest I have paid. On my own car if I planned to keep I would consider synthetic to help the engine. My own fault I should have researched online first. Instead I paid almost 3 times more than I have ever paid.

Not Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/17/2018 01:55 PM

Thank you Amy for the feedback and we are sincerely sorry for the miscommunication regarding synthetic oil during your last service.

99.9% of the time we recommend conventional oil changes for our customers and we follow Hyundai's severe maintenance schedule for intervals.

We've noted your record and we'll stick the the conventional oil changes for your car going forward.

Thank you for giving us the chance to make this right and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Fountain Hills, AZ

2011 Hyundai Sonata

11/03/2016

Service Type: Repair

Verified Customer

Category: Service

Dealership is great, service department needs some work.

Took my car in for a recall and some other issues. Upon servicing, they discovered my fender liner was missing, which of course wasn't under warranty. Less than 12 hours later, after driving my vehicle for less than 15 miles, my new fender liner was dragging on the road. I had to take my car back in the following morning to have them fix it. This is the 4th time I have had to bring my car back after a day or a few days after its been serviced due to the mechanics either messing up something else on my vehicle during a repair or not properly fixing the repair in the first place. On top of that, the service advisor acted like he was doing me a favor by not charging me a second time for the repair they messed up on in the first place.

Not Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/04/2016 08:06 AM

Thank you for the candid feedback.

Of course we never want to have a situation where you have to return immediately after service and certainly we wish tha this visit was a one and done for the fender liner.

Ben will work with you and we will try to make this up to you on a future visit. We are very sorry this visit did not go as any of us had planned, but we are committed to making this right next time.

Michael Southern
Service Manager

Employees worked with

JB

JASON B.

Scottsdale, AZ

2014 Hyundai Elantra

07/08/2014

Service Type: Maintenance

Verified Customer

Category: Service

Consistently Disappointing

We went in to purchase two new Elantras in February. While we eventually got decent pricing on our trade-in and the vehicles overall, it was only after about 4 hours of hardball negotiating. After saying they would not, under any circumstances, be able to give us more than $750 on our trade-in, they eventually gave us $3,500. This is not the dealership for those consumers who prefer a direct dealership approach. While upon first impression they seem different, at it's core Earnhardt Hyundai is a wheeling and dealing car dealership like all the rest.

Upon purchasing two new vehicles, we were immediately bombarded with 5-10 weekly promotional and marketing emails. Their opt-out system does not work, and personal emails to our salesperson and finance guy were unsuccessful. Finally they sent me a letter explaining that it was their legal right to use my personal email for any promotional and marketing content, but their unwillingness to work with me to get off of their persistent email chain turned me off from ever purchasing from them again. Be aware that purchasing a vehicle from this dealership signs you up for constant emails. We have also received numerous promotional phone calls at both home and at work. Rest assured that after buying two new cars in February, we are not looking to buy again in July.

Finally, and perhaps most disappointingly, was our first service. We have noticed that the rear-view mirror on one of our Elantras was very slightly loose, to the point of sliding down so that it points toward the back seat every 3-5 days. While not a significant danger, this issue should be covered under warranty as the part is loose enough to require adjustments by us consistently, which is an irritation at best, a safety hazard at worst. This problem had been going on since we first purchased the car, and we decided to have them handle it at our first service appointment. A few days prior to going in, we hung a lightweight gym locker from the mirror to have easy access to it. It did not make the problem any worse, as it wasn't hung from the part of the mirror that shifted down. When I brought the car to it's first service, I explained that the lock was a very recent addition and the problem had nothing to do with it. I waited 1.5 hours for a simple oil change and they said they had used their hand to feel the mirror and couldn't tell that it was loose, and their diagnosis was that the lock might be causing the problem. They also recommended that I adjust the mirror back to where we wanted it if it starts to fall again (obviously that is what we had been doing since the beginning). They refused to replace the mirror since they couldn't feel the problem with their hand, even though we explained that the looseness was minor and happened over several days. I asked my service rep if he could treat the problem as though the lock wasn't there, but he said, "I can't pretend it's not, because it is." Finally, my service rep told me that they would have believed me had the lock not been hanging there and when I asked if I brought it in on Monday with no lock, would they replace the mirror, he said, "Probably, yeah." I should have just driven out, taken the lock off, and driven right back into the service bay.

All in all, this has been a dealership that is exceedingly friendly until they have your credit card. I am disappointed beyond words in their unwillingness to remove me from their email lists and their frustrating service department. While we have been pleased with our vehicles, they were in no way worth the hours we have spend begging them to stop calling and emailing us with promotional offers or their unwillingness to take our word on a small repair.

Not Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/08/2014 11:20 AM

Jason, we appreciate the time you took to post this review.

You may contact me directly to review your concerns.

Michael Southern
Service Manager

Employees worked with

CE

Christine E.

Cave Creek, AZ

2015 Hyundai Tucson

ReScore Review™

08/01/2019

Verified Customer

Category: Service

Satisfied Customer!

I was extremely pleased with the service provided this time around. When we dropped our car off, they immediately assisted us. In two hours, we received a phone call that my car was serviced and ready for pick up.

Recommended

Original Review

07/16/2019

Service Type: Maintenance

Category: Service

Appointment Disappointment

Although I would still recommend Hyundai and this dealership, on this particular day I had an appointment which was a huge disappointment. I had an appointment at 10:00am and my car basically sat at the service center from 10:00am until 4:30pm with no repairs done. Because I had not received a call from the service rep all day, I had to call the service rep at 3:30pm to find out that parts had to be ordered and it would take a week. Why make an appointment when no technician is available to diagnose your vehicle at the time an appointment is scheduled? I have to bring my car back to get fixed.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/17/2019 09:29 AM

Thank you for the feedback Christine.

We are sorry this wasn't the perfect visit we all would have preferred for you and that we didn't have the parts we needed to fix your car the same day.

Generally we do try to keep you updated throughout the repair process and wherever the breakdown occurred this day, we're sorry it left you wondering how your car was progressing through our shop.

I see we have an appointment already scheduled to correct your door lock issue and we'll work to make it up to you on that visit.

Thank you for choosing us over the years for both your Hyundais and we look forward to making this visit up to you going forward.

Michael Southern
Service Manager

Employees worked with

RJ

Robert J.

Casa Grande, AZ

2017 Hyundai Santa Fe S

05/17/2019

Service Type: Repair

Verified Customer

Category: Service

I don’t do this

See the above comment

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/20/2019 04:14 PM

Thank you for doing what you don't do?

We're sorry your experience was less than perfect. We'd be happy to make it up to you and look forward to talking with you more.

Michael Southern
Service Manager

Employees worked with

RM

Rodney M.

Scottsdale, AZ

2015 Hyundai Santa Fe S

04/01/2019

Service Type: Maintenance

Verified Customer

Category: Service

More service under 100,000 miles

I commented all through this survey.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/03/2019 11:29 AM

Thank you for your feedback.

Ben will be in contact to address your concerns.

Michael Southern
Service Manager

Employees worked with

KK

Kevin K.

Phoenix, AZ

2014 Hyundai Santa Fe

01/02/2019

Service Type: Repair

Verified Customer

Category: Service

Review

Not the service department's issue, the warranty company tied their hands

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/02/2019 09:56 AM

Thank you for participating the SureCritic review process.

We share your frustration with the warranty company and will continue to work on your behalf to obtain coverage for your concern.

We realize that the 3-star review was not intended as a reflection of our service for you but if you ever do have a concern with our service, please be sure to let us know.

Michael Southern
Service Manager

Employees worked with

MS

Michelle S.

Scottsdale, AZ

2016 Hyundai Sonata

10/03/2017

Service Type: Maintenance

Verified Customer

Category: Service

Good/Average

I would like notification on services and price that are needed in the future of my hyundai

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/04/2017 07:55 AM

Thank you for your input.

Your service advisor will provide you a menu with the common service operations based on time and mileage and our current pricing for those services. Generally there are comprehensive services due every 15,000 miles with oil changes and rotations every 3,750 miles in between. Visit our webiste at any time to see which services are coming due on your car.

We appreciate your business and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Scottsdale, AZ

2010 Hyundai Genesis

12/02/2016

Service Type: Repair

Verified Customer

Category: Service

Not happy with my last visit

Not happy with my last visit

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/02/2016 11:00 AM

We are certainly sorry to hear that your last visit was less than perfect.

Please contact me so we can make this right.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Scottsdale, AZ

2015 Hyundai Sonata

09/20/2016

Service Type: Maintenance

Verified Customer

Category: Service

Didn't care for their selling techniques in service department

I felt a little pressure nothing I couldn't handle on a service that I didn't think was necessary

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/21/2016 07:39 AM

We are sorry you felt "pressure" from our service team.

Your vehicle had over 16,000 miles, it was two years old. Your owner's manual outlines the recommended services for your vehicle in our climate and driving conditions. None of this was meant to put any undo pressure on you however we would be remiss if we did not make you aware of the manufacturer's maintenance schedule. Independent of you thinking it is necessary, it is what Hyundai (and our service team) recommend based on years and miles of use.

If you need any additional clarification, you are welcome to reach out to us directly or visit myhyundai.com for the complete list of service items for your vehicle and the recommended schedule.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Phoenix, AZ

2015 Hyundai Sonata

05/26/2016

Service Type: Maintenance

Verified Customer

Category: Service

Customer service

Not bad. Decent. No call back after my call was serviced. Meaning no info on about the condition of the car I had to call in to get information...like I said decent

Not Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/26/2016 07:25 PM

Thank you for the feedback Raesean.

What you describe is certainly unusual. We will look into your concerns and see why you did not receive your confirmation email regarding your apoointment or a copy of the work order when the work was complete.

Normally you will be advised through all stages of the work at our store and we do call and email after service to make sure there are no unanswered questions.

We will look into this, but you can expect your next visit to meet your, and our, expectations.

Michael Southern
Service Manager

Employees worked with

PC

Patrick C.

Phoenix, AZ

2017 Hyundai Sonata

02/26/2021

Service Type: Repair

Verified Customer

Category: Service

The professional, courteous personnel, the attention to detail

I am delightfully surprised at having discovered Earnhardt Hyundai Scottsdale. It is a pleasure to do business with Earnhardt always.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/26/2021 08:38 AM

Thank you Patrick for the wonderful review and recommendation for Ben Girard your advisor.

We are sorry to heat there is still a rattling noise at certain RPMS, but we'll make sure to reach out and coordinate a follow up visit for you.

We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

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