BRADLY KNOBLOCH

Mr. Cottrell

It is unfortunate you feel that way. I have no bearing on the decision the warranty company makes. They denied your claim because when you bought the warranty form the dealership it was not inspected when the warranty was sold to you , which is not my fault, so they decided it was an issue that was already there. I simply gave them the requested information and they made the decision. 

We did locate the issue and repairs were declined. Your service advisor went over primary concern and cost and any other area's of concern and or recommendations.

Mr. Bradley

The low score survey impacts the dealer not corporate. Not sure what Tameron did wrong. This was a dealer performance survey. I do understand your disappointment with the manufacturer and hope it does not impact our relationship with you. The part in question was  unwarrantable  so we simply called Hyundai and asked for assistance on your behalf. Please reconsider us for a 5 star survey.

Mr. Bradley

Thank you very much for the 5 star survey. My staff greatly appreciates it. Please don't hesitate to reach out to me if you have any questions or concerns. We are here for all of our customers.  keeping your business and making you happy is very important to me.

Sincerely

Joe Bajalia
Tameron Hyundai 
Service Manager

Thank you for taking the time to tell us about your experience at TAMERON HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
 

Mrs. Eades

It is unfortunate, but we often see tires with punctures of some type. If you have a low tire light on , then there is a good chance you have a tire with a leak. Technicians often over inflate tires so it is easier to find a leak in the tire. Once it is over inflated they then place the tire under water and look for air bubles which would indicate a leak. It is a very transparent and straightforward process and often times we include the customer. We simply give you the facts about our findings and if the customer would like it fixed and or see it , then we do it. Feel free to contact us if you need any further assistance with your vehicle.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250

Mrs Hudson

I appologize for any issues you had with your last visit. If this is the second time you have had an issue with your tire , you may have an underlying issue with it. Possibly a wheel sensor issue that neither one of us are aware of. In regards to a phone call, we did try calling you on Saturday. I also tried calling you when i received this survey in hopes to get down to the bottom of this. Our Saturday hours of business have not changed since we opened the facility and is posted on line , social media, and on our doors entering the service department. Please contact me or you are welcome to come by and ask for me, so that i can get down to the bottom of your tire issue. I look forward to meeting you. I want ot make sure you get 5 star service.

Sincerely

Our apologies . Looks like wrong email address.

Thank you for your feedback. We appreciate your business and look forward to your next visit with us. We will always let you know about your vehicle from our Multi point Inspection. Your vehicle is important to us , and we want to make sure you do not have any trip interruptions. The survey is a direct reflection of how well your service advisor served you while your vehicle was with us. It is our report card. I hope you can re score us with a five star. We have tried reaching out to you several times. We hope you will visit us again soon. 

Emailing your vehicle's report to you is just another way of communicating any finding's and or recommendations about your vehicle. We want to make sure our customer's are informed about there vehicle. Sometimes , we cannot get in touch with a customer by phone and then they receive an email about there vehicle. Please don't hesitate to contact us if you have any questions at all. We are here to help in any way.

Sequoyia

We have tried to contact you several times about your vehicle to see if we could help in some way. Please contact your Service Advisor to discuss .

Carrie, 

Thank you again for taking the time to speak with me this morning.  Please check you inbox for an additional email per our conversation.  we always strive to do the best work possible, and I apologize for the past experience that you had, and hope that you will give up a chance to give you the best service possible.  I hope you have a great weekend!

Thank you,
Jeni Short
Tameron Hyundai

Thank you for the feedback Mr. Cardwell. I will speak to our staff about some processes we can put in place to better serve you.

Thank you for taking the time to tell us about your experience at TAMERON HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.




Sincerely,
JOE BAJALIA
jbajalia@tameron.com

Mrs. Joseph

I agree your visit did take too long. We had a huge influx of customers getting ready to travel and between appointments and us trying to accommodate with walk in customers , your vehicle took longer than it should have. I hope you can over look our shortcomings and give us another try.

Joe Bajalia
Tameron Hyundai
Service Manager

Mrs. Gordon

We appologize for any incovenience. We have had tremedous growth and keeping up with the influx of business has been challenging. The surveys are a direct reflection of our people and we strive to get 5 stars.

We encourage our customers to price shop other dealers in our area. I think you will find that you get more with our services and our prices are inline with our competitors. We have a large client base from other dealers in our area. We do value your business and your happiness is very improtant to us so please dont hesitate to reach out to me at your next visit.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250

We value all of our customers business and there happiness. We strive to be as transparent as possible with the customer when it comes to inspecting there vehicle and teaching them about servicing it. Our team has an outstanding and very positive history with our clients and with the community. We do not have a high turnover with our staff and that results in a personal bond with our customers as well as creating trust with the customer. We value your happiness and don't want you to feel like we are out to take advantage of you. I will be more than happy to serve you myself when you need service. Please don't hesitate to call me when that time comes.
Sincerely
Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250

Thank you for the wonderful survey. 

Thank you for your review. We appreciate your business and your feedback. Please let us know if there is anything we can do for you. I am glad I was able to provide you with better service than you received on your last visit. That was definitely the exception and not the normal. Please see me for any of your needs.

Thanks, 
Matt Austin
Assistant Service Manager