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SureCritic / Hyundai Dealer / Northwest Hyundai / BLAS PICARDI
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BLAS PICARDI

Northwest Hyundai
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(7 reviews)
92

Reviews of BLAS PICARDI

Verified Customer
Houston, TX
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Mantenimiento de Tucson
Buen servicio
George/A S., Service Manager from Northwest Hyundai responded on 03/30/2022 09:14 AM

Thank you very much for your feedback and for your business.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
BP
BLAS PICARDI
Verified Customer
Houston, TX
2016 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customer Verified Customer
9
Category: Service
Making It Right
I appreciate the dealership in listening to my concerns about my service experience and making it right. My car was repaired and so was the relationship.
Employees worked with
JP
JESUS PEREZ
BP
BLAS PICARDI
JB
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Jose B.
Houston, TX
2012 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customer Verified Customer
10
Category: Service
Manager cares!
George Sanchez took care of my issues and provided an excellent customer service! Thank you
Employees worked with
LM
LUIS MACHADO
BP
BLAS PICARDI
Verified Customer
Houston, TX
2016 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customer Verified Customer
9
Category: Service
Making It Right
I appreciate the dealership in listening to my concerns about my service experience and making it right. My car was repaired and so was the relationship.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/24/2022
Service Type: Repair
2
Category: Service
Communication is key
Poor communication throughout the process was not good.
George/A S., Service Manager from Northwest Hyundai responded on 01/25/2022 05:28 AM

Good morning,

I'm sorry to hear that you didn't have a great experience on you last service visit here with us, let me look into what went wrong and I'll will be reaching out shortly. 

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
GABRIEL D. from Northwest Hyundai responded on 01/26/2022 03:52 PM

My name is Gabriel Deluc, I am the general manager with Northwest Hyundai. I'm reaching out in reference to your visit with our service department. I value our customer's feedback. It seems that in your instance we missed the mark. I'd like nothing more than to have the opprotunity to speak with you briefly about your visit in an effort to reestablish our relationship and personally apologize for your less than perfect experience. Thank you for taking the time to let us know how we dropped the ball. I assure you that I will make this a teachable moment with our service staff in an effort to continually improve our dealership and the services we provide to our customers. Thank you for your consideration. Please feel free to call me at the dealership at your earliest convenience: (281) 894-5200.

Employees worked with
JP
JESUS PEREZ
BP
BLAS PICARDI
JB
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Jose B.
Houston, TX
2012 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customer Verified Customer
10
Category: Service
Manager cares!
George Sanchez took care of my issues and provided an excellent customer service! Thank you
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/20/2022
Service Type: Repair
0
Category: Service
Needs improvement!
Make sure to get explanation on pricing ( labor hours and parts) before authorizing them to work on your vehicle as well as communication when is ready!
George/A S., Service Manager from Northwest Hyundai responded on 01/20/2022 10:00 AM

Jose, 

Good morning, I'm so sorry that you had to go through this, let me look into this for and I will be contacting you shortly, once again thank you for choosing Northwest Hyundai to service your vehicle.

George A. Sanchez Northwest Hyundai Service Director Ph. 281-664-6223 g.sanchez@northwesthyundai.com Semper Fi
Employees worked with
LM
LUIS MACHADO
BP
BLAS PICARDI
YF
gravatar
Yue F.
Houston, TX
2010 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
verified customer Verified Customer
10
Category: Service
Great customer service
I took my car for recalls, and found other issues with the car, and a great thanks to the service manager Mr.George Sanchez for taking extra steps to help me get assistance from manufacturer. Really appreciate it!!!
Employees worked with
JP
JESUS PEREZ
BP
BLAS PICARDI
SB
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Sandra B.
Houston, TX
2019 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Quick service
Had to take my car in for service on a warranty issue. From appointment setting to getting my car back, I give them 5 stars! Quick and efficient.
George/A S., Service Manager from Northwest Hyundai responded on 01/13/2022 07:27 AM

Sandra, 

Thank you for your feedback and for choosing us for your service needs.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
JP
JESUS PEREZ
BP
BLAS PICARDI
CM
gravatar
Cyrus M.
Katy, TX
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Cyrus Makvandi
Great customer service team led by a great service manager
George/A S., Service Manager from Northwest Hyundai responded on 01/13/2022 07:26 AM

Cyrus, 

Thank you so much for your feedback and for being part of the Northwest Hyundai family.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
BP
BLAS PICARDI
YF
gravatar
Yue F.
Houston, TX
2010 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
verified customer Verified Customer
10
Category: Service
Great customer service
I took my car for recalls, and found other issues with the car, and a great thanks to the service manager Mr.George Sanchez for taking extra steps to help me get assistance from manufacturer. Really appreciate it!!!
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/04/2022
Service Type: Repair
0
Category: Service
Dealer refused to take a look on recalls they've done unless I pay $168
I referred so many friends and family to buy car from here, but no more from now on. I sent my car for several service recalls, (recall 188 and campaign 931 were completed) the eps light came on a few days after that, but since recall 110 has no parts so I waited and scheduled again on 12/23/2021. I specifically expressed my concern about the eps light issue, and ask the advisor to check the jobs that were done previously since they are related to the issue. But the advisor insisted to charge me $168 just to look, no other option, no explanation, don't care what so ever. For safety issue I actually verbally agreed with the fee and dropped it off. Then few days later I came to pickup the car, recall110 is done, but no diagnosis on the eps light, the advisor said I didn't authorized the fee, so nothing is done, even the previously jobs no body bother to give a blink of an eye.
George/A S., Service Manager from Northwest Hyundai responded on 01/05/2022 11:23 AM

Yue, 

Thank you very much for taking the time to speak with me on the phone, I'm looking forward to help you and make this right for you.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
George/A S., Service Manager from Northwest Hyundai responded on 01/13/2022 10:38 AM

You're welcome sir.

George A. Sanchez
Northwest Hyundai
Service Director
Ph. 281-664-6223
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
JP
JESUS PEREZ
BP
BLAS PICARDI
KS
gravatar
Kelly S.
Cypress, TX
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great work and friendly customer service
Took vehicle in for an oil change and recalls to be preformed. Took longer than expected but great work and friendly customer service.
George/A S., Service Manager from Northwest Hyundai responded on 12/28/2021 12:44 PM

Kelly, 

Thank very much for your feedback, and I do apologize that your service took all day.

George A. Sanchez
Northwest Hyundai
Service Manager
PH. 281.664.6223 
g.sanchez@northwesthyundai.com
Semper Fi
Employees worked with
LM
LUIS MACHADO
BP
BLAS PICARDI
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