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SureCritic / Hyundai Dealer / AutoNation Hyundai Mall of Georgia / BENIEL PETIT
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BENIEL PETIT

AutoNation Hyundai Mall of Georgia
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(108 reviews)
59

Reviews of BENIEL PETIT

SA
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Sayedeh A.
Clarkston, GA
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
verified customer Verified Customer
Category: Service
Great job
After giving my bad review I went back to the dealership and they fix everything and gave me some of my money back and supervisor was very understanding and helpful
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/05/2021
Service Type: Maintenance
Category: Service
Not good
They didn't do anythingI asked them to do. They charged me for service I don't want don't and they didn't fix the problemI came in for
Not Recommended
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 05/06/2021 07:41 AM

THANK YOU FOR TAKING THE TIME TO SPEAK WITH ME. IT WAS A PLEASURE 

Employees worked with
BP
BENIEL PETIT
AE
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Adam E.
Flowery Branch, GA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Great service. Always professional
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 01/03/2021 02:24 PM

Thank you for your feedback and taking the time to do or survey and awarding us with 5 stars.

Employees worked with
BP
BENIEL PETIT
Verified Customer
Talmo, GA
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service satisfaction
Recently took my car to Hyundai mall of ga , not happy with the service department. Charged me extra for parts I didn’t need & still having trouble With car . Can’t get my service advisor that I was dealing with to even contact me back . When I told him about the parts I paid for and didn’t need . He acted like o well. The car was a warranty job should of been a no problem fix
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 03/30/2020 07:26 AM

I would like to thank you for filling out the survey and awarding us 5 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

 

Employees worked with
BP
BENIEL PETIT
DP
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David P.
Alpharetta, GA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Customer Service
Thank you, Ben Petit, for being so courteous and thorough reporting on the service of our Tucson. We appreciate the prompt answer to our questions and overall focus on Customer satisfaction.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 03/08/2020 08:45 AM

Thank you for your feedback. I would like to thank you for filling out the survey and awarding us 5 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Employees worked with
BP
BENIEL PETIT
Verified Customer
Lawrenceville, GA
2015 Hyundai Elantra Gt
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Bad service.
Making up things that where wrong with my car.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 03/04/2020 05:18 AM

Thank you for taking the time to do our survey and giving us your feedback. I will have a representative from Auto Nation Hyundai reach out to you to see how we can better serve you.

Employees worked with
BP
BENIEL PETIT
Verified Customer
Snellville, GA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Only Reason is because of the Consultant that I helped me.
The only reason I gave 5 stars is because of the Consultant that helped me. The Consultant was friendly, listened and more importantly immediately understood that I wasn't someone who didn't know that I wasn't required to get every "required" service done if It wasn't a requirement in the Hyundai warranty booklet.

Now to the actual service: I paid to have my tires rotated and the tires that was on the front when I arrive are still on the front. I asked about why apple car play stopped working as far as me being able to play & control Pandora though the radio, now I have to spend $100 to update my Navigation system which now doesn't work after reinstalling the Apple Car play.

Really, dealerships should learn to do a better job of being honest about the "required services" and then tell customers what they recommend because someone like me, might just get them done and not feel like all they care about is making money off me. MY last care had 285K miles and still running well until someone rear ended me, so I believe in having my car maintenance done; just not by people who just want to make a sale at my expense.

Thank you Auto Nation for the great Consultant so you can thank him for the review since I understand it is either a positive or negative reflection on him.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 03/02/2020 04:47 AM

Thank you for your feedback on your service and Ben. I would like to thank you for filling out the survey and awarding us 5 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Employees worked with
BP
BENIEL PETIT
Verified Customer
Lawrenceville, GA
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/11/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyundai mall of Georgia
Wish they would have gotten right the first time.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 11/12/2019 04:04 AM

Thank you for taking the time to take our survey, We will have a representative reach out to you to see how we can better serve you.  

Employees worked with
BP
BENIEL PETIT
YL
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Young L.
Lawrenceville, GA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good Service.
Super Job. Good Service.
Recommended
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 07/31/2021 05:13 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employees worked with
BP
BENIEL PETIT
TH
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Tenesha H.
Gainesville, GA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Efficient and Professional Service
I am always extremely pleased and beyond happy when my vehicle is serviced by AutoNation. The service is always efficient and the interactions with staff are always professional. The communication with the service team exceeds anything I could hope for. I am always well informed of what is going on with my vehicle and what needs to be done to keep my vehicle in the best condition. I’m very thankful to be part of the AutoNation family.
Recommended
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 07/08/2021 11:04 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employees worked with
BP
BENIEL PETIT
SH
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Stephen H.
Cleveland, GA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Always great!
Never had a bad experience. Nick, Justin, and Ben always take care of me!
Recommended
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 07/06/2021 07:30 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employees worked with
BP
BENIEL PETIT
JS
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Joseph S.
Lawrenceville, GA
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Service personnel always top notch, get me in and out quickly.
Recommended
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 07/01/2021 01:30 PM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars. 

Employees worked with
BP
BENIEL PETIT
WW
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William W.
Buford, GA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Dependable service
Just in for an oil change and 10,000 mile check up - Staff is always great.
The service is great. It took a bit longer than the estimated time but it was a really busy day that morning.
Not a problem at all.
Auto Nation Hyundai Mall of Georgia is still the best experience we have ever had with a dealership.
We currently lease 2 Kona's and when the leases are up will probably lease two new ones!
Recommended
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 06/08/2021 01:30 PM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars.

Employees worked with
BP
BENIEL PETIT
Verified Customer
Lawrenceville, GA
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service advisor
The service advisors timely review your vehicle history so you get the best maintenance for your vehicle. We have been doing business here for many years.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 06/08/2021 04:54 AM

Thank you so much for your awesome feedback. We appreciate you taking our survey and awarding us with 5 stars.

Employees worked with
BP
BENIEL PETIT
ST
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Stephen T.
Woodstock, GA
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best place to take a Hyundai for service
Work completed in reasonable time, competitive rates. Can be difficult to set an actual appointment date but should get easier as pandemic staffing shortages end.
Recommended
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 05/25/2021 05:16 AM

Thank you for taking the time to complete our survey. A representative from Autonation Hyundai will be reaching out to you to see how we can better serve you. 

Employees worked with
BP
BENIEL PETIT
DP
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Deborah P.
Buford, GA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
They treat you like family
The customer service, and service techs were always professional.
Recommended
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 05/22/2021 08:54 AM

THANK YOU SO MUCH FOR TAKING THE TIME TO RESPOND TO THE SURVEY. HAVE A GREAT WEEKEND

Employees worked with
BP
BENIEL PETIT
DS
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Debra S.
Flowery Branch, GA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Personal service
My service writer Ben is great to work with. He gets me in and out and tells me what I need to have done and why!
Recommended
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 05/22/2021 05:58 AM

Thank you for taking the time to complete our survey. A representative from Autonation Hyundai will be reaching out to you to see how we can better serve you. 

Employees worked with
BP
BENIEL PETIT
LM
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Leonard R M.
Buford, GA
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Ben was very communicative during my service visit.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 05/13/2021 08:52 AM

Thank you so much for your awesome feed back. We appreciate you taking our survey and awarding us with 5 stars.

Employees worked with
BP
BENIEL PETIT
SA
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Sayedeh A.
Clarkston, GA
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
verified customer Verified Customer
Category: Service
Great job
After giving my bad review I went back to the dealership and they fix everything and gave me some of my money back and supervisor was very understanding and helpful
Recommended
Employees worked with
BP
BENIEL PETIT
JL
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Javier L.
Lawrenceville, GA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Special service
You have a special service.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 05/03/2021 08:01 AM

Thank you so much for your awesome feed back. We appreciate you taking our survey and awarding us with 5 stars.

Employees worked with
BP
BENIEL PETIT
EZ
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Eduard Z.
Buford, GA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
DOOD JOB
VERY GOOD
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 04/08/2021 04:08 AM

Thank you so much for your awesome feed back. We appreciate you taking our survey and awarding us with 5 stars.

Employees worked with
BP
BENIEL PETIT
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