BILLY POPE

Thank you for bringing this to my attention and allowing me the oppertunity to correct the issue.

We appoligise that your service visit was not excellent.  As discussed while you were here I would like to make this up to you if possible.   We take pride in our work and try very hard to make every guest visit as good as can be,  however we are human and mistakes can be made.

Thnak you for the feedback. I am sorry to hear you are not pleased with the service received.  I will be contactng you soon to discuss this matter and what we can do to resolve your concerns.  If at anytime you wish to speak to me always feel free to ask for me when you are here or give me a call at 940-243-6208

Thank you for allowing me to address your concerns.  

I am sorry to hear your vehicle is not performing as expected.  Please give us a call and we set up a time to get it looked at. 

Ms. Willard,
  I do apoligize about your transmission failure, the reason the quotes where different was you got quoted new, reman, and used, as you requested. I am sorry we could not come to an agreement and i do understand and respect your opinion. I myself have been here for last 8 Years and i want to make things right, please feel free to reach out to me when you are available.

Thank you for speaking with me about this matter.  We strive for exellent service everytime and look foward to seeing you again.

Thank you very much for the positive review.  We look forward to seeing you.

I apologize for any concerns sir. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take.
This grading system directly affects the service advisors pay and our reputaion, please let me know what i can do.

Don Wheeler
Fixed Operation Manager
940-243-6208

Ms. Winborn,

  I apologize for the lack of communication ma'am, I am a bit confused. The update we did on your vehicle is as follows.

TSB 17-01-008
Some 2011-2013MY Elantra, 2013MY Elantra GT, and 2013MY Elantra Coupe vehicles may exhibit
an issue with Nitrogen Oxides (NOx) emission exceeding the standards under certain specific
conditions.

This condition should do the opposite and make the vehicle use less fuel thus emitting less smoke.

Please call me at your leisure

Mr Shah,  I am sorry to see you did not feel you received good service while here.  I will be reaching out soon.

Mr. Byron Crain, 

Please feel free to call me so we can discuss at your leisure.

Thank you for the feedback.  We will be contacting you soon to discuss this matter.

I am sorry to hear your most recent visit was not exceptional.  I will be contacting you soon to discuss this matter.

I am sorry to hear your visit here was not excellent.  I will be contatcing you today to discuss this matter. 

Thank you for takin the time to speak with me about your concerns 

Thanks for discussing this with me on the phone today. We will see you at your next appointment on 7/10 at 9am to address your concerns. Drive safely, Stacy Bonneau

Thank you so much for taking the time to rescore! I really appreciate your feedback and your patience in this matter. Stacy Eckert-Bonneau

Thank you for the feedback. I am sorry your service visit took longer than expected. I will be contating you to discuss how we can serve you better in the future. 

Hi David,
Thank you for your feedback. I completely agree with you. We currently have plans to remodel our waiting room to make it welcoming and comfortable. Actually not just plans, painting is happening this weekend with phases 2 and 3 to follow. As you know, we were Hyundai dealers originally and admittedly need to grow in our luxury offerings. I will give you a call later this afternoon to discuss but I greatly appreciate your feedback.
Sincerely,
Stacy Bonneau
Eckert Hyundai
940-342-6217
 
 
 

Thank you so much for the rescore. We will continue our improvements and hope you will be more satisfied at your next visist.
Sincerely,
Stacy Bonneau

Mr Donley, 

I will look into your concerns, I am the Manager and i apologize i didn't get any message from you. I will also look into this as well.

 I apologize you had a less than favorable visit with the service department, 
 Please let me know what we could have done better on your last visit.
In the Manufactures Purview anything less than a 5-star rating is a failing grade for the dealer, please let me know how we could earn such a grade. Please call when you get a chance.

 

Don Wheeler
Fixed Operation Manager
940-243-6208

Thank you for the great comments but anything less than a 5-star rating is a complete fail in Hyundais eyes. Is there any thing we could have done better.

What happened Ma'am? I thoght all went well.