BILLY POPE

I am sorry to hear your visit here was not excellent.  I will be contatcing you today to discuss this matter. 

Thank you for takin the time to speak with me about your concerns 

Thanks for discussing this with me on the phone today. We will see you at your next appointment on 7/10 at 9am to address your concerns. Drive safely, Stacy Bonneau

Thank you so much for taking the time to rescore! I really appreciate your feedback and your patience in this matter. Stacy Eckert-Bonneau

I am sorry to hear your vehicle is not performing as expected.  Please give us a call and we set up a time to get it looked at. 

Hi David,
Thank you for your feedback. I completely agree with you. We currently have plans to remodel our waiting room to make it welcoming and comfortable. Actually not just plans, painting is happening this weekend with phases 2 and 3 to follow. As you know, we were Hyundai dealers originally and admittedly need to grow in our luxury offerings. I will give you a call later this afternoon to discuss but I greatly appreciate your feedback.
Sincerely,
Stacy Bonneau
Eckert Hyundai
940-342-6217
 
 
 

Thank you so much for the rescore. We will continue our improvements and hope you will be more satisfied at your next visist.
Sincerely,
Stacy Bonneau

Ms. Willard,
  I do apoligize about your transmission failure, the reason the quotes where different was you got quoted new, reman, and used, as you requested. I am sorry we could not come to an agreement and i do understand and respect your opinion. I myself have been here for last 8 Years and i want to make things right, please feel free to reach out to me when you are available.

Thank you for speaking with me about this matter.  We strive for exellent service everytime and look foward to seeing you again.

Thank you very much for the positive review.  We look forward to seeing you.

Mr Donley, 

I will look into your concerns, I am the Manager and i apologize i didn't get any message from you. I will also look into this as well.

Mr. Byron Crain, 

Please feel free to call me so we can discuss at your leisure.

Thank you

Mr. Wentz,

  I am sorry you had a less than Favorable visit let me know what we need to do to earn a 5-star review Hyundai grades us that way anything less than 5 star in their eyes is a complete failure.

I apologize for any concerns sir. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take.
This grading system directly affects the service advisors pay and our reputaion, please let me know what i can do.

Don Wheeler
Fixed Operation Manager
940-243-6208

Thank you for the great survey.

Ms. Womack,

  I am sorry you experienced that and it will be addressed

Mr. Medina,

   I apologize sir what happened? I am sorry Hyundai grades us on a 5 star rating were anything under 4 stars means we did a terrible job, let me know what we could have done better please.

  I apologize for any concerns sir. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take sir.

Mr. Nguyen,

  We do indeed work on every piece of your vehicle.
Please by all means let us know and we will schedule.

Thank you for the 5 star review.  We look forward to seeing you again soon

Thank you for the 5 star review and the positive feedback.  We are glad we were able to get your A/C concern resolved quickly.

Thank you for the kind words, the 5 star review and your loyal business.  We strive to give honest and transparant service.  

Thank you for the 5 star review.  We are glad to have been able to resolve your concerns.

Thank you for the positive feeback and the 5 satr review.  We look forward to seeing you again soon.