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SureCritic / Hyundai Dealer / Eckert Hyundai / BILLY POPE
BP

BILLY POPE

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(298 reviews)
81

Reviews of BILLY POPE

JS
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Jessie S.
Lewisville, TX
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service!
Great service!
Recommended
DYLAN H. from Eckert Hyundai responded on 08/06/2021 05:43 AM

Thank you for the 5 star review.  We look forward to seeing you again soon

Employees worked with
BP
BILLY POPE
Verified Customer
Krum, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
A/C Fixed
Of course, on one of the hottest days of the year, the A/C on my 2020 Palisade decided to take a vacation. The next morning I took it in to the Eckert Hyundai service department, where not only was I able to drop it off, but fortunately the parts were available and they made the needed repairs on the same day... again, Thank You..
Recommended
DYLAN H. from Eckert Hyundai responded on 08/04/2021 05:40 AM

Thank you for the 5 star review and the positive feedback.  We are glad we were able to get your A/C concern resolved quickly.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
CE
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Chelsie E.
Corinth, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Taking care of their customers
Bought my car from Eckert because of how they treated me through the process. I continue to have my car serviced there because the service dept treats me with the same kindness and care. Always upfront about what is needed and what my options are. Billy is a gem! They truly go the extra mile to make sure you are taken care of. There aren’t many businesses like this anymore, but as long as Eckert continues being Eckert, I am a customer for life.
Recommended
DYLAN H. from Eckert Hyundai responded on 07/30/2021 12:55 PM

Thank you for the kind words, the 5 star review and your loyal business.  We strive to give honest and transparant service.  

Employees worked with
BP
BILLY POPE
MW
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Maranda W.
Irving, TX
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast service
I came with an issue and it was resolved by the next issue
Recommended
DYLAN H. from Eckert Hyundai responded on 07/30/2021 12:55 PM

Thank you for the 5 star review.  We are glad to have been able to resolve your concerns.

Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
CD
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Crystangella D.
Lewisville, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great job!!!!
My check engine light would come on and shut off. I explained what was going on and I would told they could look at history.
They did a great job!!!!! The most important thing is I was not turned away like one dealership did.
Recommended
DYLAN H. from Eckert Hyundai responded on 07/27/2021 05:56 AM

Thank you for the positive feeback and the 5 satr review.  We look forward to seeing you again soon.

Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
WW
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Wayne W.
Denton, TX
2008 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Attentive To Customer Concerns
What I have already commented on is sufficient. I don’t wish to repeat myself. Thanks
Recommended
DYLAN H. from Eckert Hyundai responded on 07/06/2021 07:20 AM

Thank you for the positive fedback and the 5 satr review.

Employees worked with
BP
BILLY POPE
TS
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Tom S.
Corinth, TX
2021 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2021
verified customer Verified Customer
Category: Service
Trying to make my car right
Couple weeks back I took my car in there and frankly didn't get the service that it should have gotten after talking to the service manager I took a car back he did his best to get everything right done. still ain't got my radio right but not due to him not trying. I would continue to go there to have both my car's service, thank you for making things right.
Tom
Recommended
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
Verified Customer
Lewisville, TX
2013 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
verified customer Verified Customer
Category: Service
Exceptional Customer Service and Follow-up
Dylan restored my confidence in Eckert Hyndai. Dylan was extremely professional and took accountability for all of my concerns. He made sure my concerns were resolved in a timely manner. I appreciate his integrity and professionalism. I will share my exceptional customer service experience with all my family and friends.
Recommended
Employees worked with
BP
BILLY POPE
DM
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Darrel M.
Denton, TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
The job at hand is always done on time or early.
Recommended
DYLAN H. from Eckert Hyundai responded on 07/01/2021 03:10 PM

Thank you for the positive fedback an the 5 star review.  We always look forward to seeing you.

Employees worked with
BP
BILLY POPE
Verified Customer
Bedford, TX
2017 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2021
verified customer Verified Customer
Category: Service
Great service
Took the time to call back and help fix the problems
Recommended
Employees worked with
BP
BILLY POPE
VH
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Vicky H.
Lake Dallas, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
people
Thanks Billy for all your help and keeping me updated as to what was happening.
Recommended
DYLAN H. from Eckert Hyundai responded on 06/22/2021 03:54 PM

Thank you for the kind words and for the five start review.

Employees worked with
BP
BILLY POPE
Verified Customer
Lewisville, TX
2013 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
verified customer Verified Customer
Category: Service
Exceptional Customer Service and Follow-up
Dylan restored my confidence in Eckert Hyndai. Dylan was extremely professional and took accountability for all of my concerns. He made sure my concerns were resolved in a timely manner. I appreciate his integrity and professionalism. I will share my exceptional customer service experience with all my family and friends.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/05/2021
Service Type: Maintenance
Category: Service
Exceptional Customer Service and Follow-up
I took my initial concern to management for resolution after a not so favorable experience. Dylan listened and documented my concerns regarding my recent experience and gave me his promise to resolve to my satisfaction. He told me when my issues would be resolved and they met or exceeded every expectation. Dylan's professionalism and integrity restored my faith in Eckert Hyundai. I have purchased two vechicles from Eckert Hyundai and will purchase future vechicles from them and will recommend them to my family and friends. I would love to give a 5 Star rating, but I am not able to change the score. Here are my * * * * * (stars) for Eckert Hyundai.
Recommended
DYLAN H. from Eckert Hyundai responded on 06/05/2021 06:09 AM

Thnak you for the feedback. I am sorry to hear you are not pleased with the service received.  I will be contactng you soon to discuss this matter and what we can do to resolve your concerns.  If at anytime you wish to speak to me always feel free to ask for me when you are here or give me a call at 940-243-6208

DYLAN H. from Eckert Hyundai responded on 06/07/2021 03:15 PM

Thank you for allowing me to address your concerns.  

Employees worked with
BP
BILLY POPE
VH
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Vicky H.
Lake Dallas, TX
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
people
Very thorough and accomadating
Recommended
DYLAN H. from Eckert Hyundai responded on 05/17/2021 05:24 AM

Thank you for the 5 star review and the positive feedback.

Employees worked with
BP
BILLY POPE
Verified Customer
Flower Mound, TX
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great place to be
The staff was wonderful. The service was excellent.
I’m going to make this place the only place I get my service done. Highly recommend!!
Recommended
DYLAN H. from Eckert Hyundai responded on 05/03/2021 05:32 AM

Thank you for the positive feedback.

Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
Verified Customer
Frisco, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always fantastic service
I had to reschedule my service appointment and when I called they did an excellent job getting me in the next day. They had a full schedule but I only needed an inspection so they fit me in. When I arrived they got my car back quickly. I only waited for about 20 minutes and I was back in my car heading out with a completed inspection. Everyone was courteous and professional. I’ve taken my car there for maintenance for the past 5 years and have always had the same professional experience. I have also bought 2 vehicles from this particular Hyundai dealership and will definitely get my next one from them as well.
Recommended
DYLAN H. from Eckert Hyundai responded on 05/03/2021 05:31 AM

Thank you for the positve review

Employees worked with
BP
BILLY POPE
Verified Customer
Denton, TX
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
Appointment was kept at the specified time and service was very timely at the specified time.
Recommended
DYLAN H. from Eckert Hyundai responded on 04/22/2021 11:21 AM

Thank you for the five star review and positive feedback

Employees worked with
BP
BILLY POPE
MB
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Mo B.
Denton, TX
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly
Good process
Recommended
DYLAN H. from Eckert Hyundai responded on 03/29/2021 07:37 AM

Thank you foir the positive feedback and 5 star review.

Employees worked with
BP
BILLY POPE
GS
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Gerald S.
Little Elm, TX
2020 Hyundai Palisade
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/12/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer service is always great
This location has always been able to accommodate me in every way!
Recommended
DYLAN H. from Eckert Hyundai responded on 03/12/2021 04:21 PM

Thank you for the feedback. I am sorry your service visit took longer than expected. I will be contating you to discuss how we can serve you better in the future. 

Employees worked with
BP
BILLY POPE
LD
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Lisa D.
Grandview, TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service and sales department
I had to take my car in because the check engine light was on. Billy got right in it and actually showed me what was wrong. It ended up being damaged during the snow storm. I got with my insurance company and they got with Billy and approved the damage and Billy started on it right away. While there I looked at a new Santa Fe and the sale was easy and quick. This is my fifth car to buy from them. They are the best. And my sister bought her first car from them. The service and sales department are both excellent.
Recommended
DYLAN H. from Eckert Hyundai responded on 03/12/2021 04:23 PM

Thank you for the positve 5 star review.  We are glad to serve you.  Enjoy your new car.

Employees worked with
BP
BILLY POPE
WN
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Wil N.
Flower Mound, TX
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent experience
Eckert Hyundai service department personnel are very professional, friendly and transparent. Enjoy doing business with them.
Recommended
DYLAN H. from Eckert Hyundai responded on 03/11/2021 05:11 AM

Thank you for the positive feedback 

Employees worked with
BP
BILLY POPE
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