BP

Brent Parker

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(328 reviews)
76

Verified Customer
Worley, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2024
verified customer Verified Customer
10
Category: Service
Best ever
Great service
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/27/2024 10:02 AM

We're delighted to hear that you had a great experience with our team! Providing top-notch service is always our goal, and we appreciate you taking the time to share your positive feedback. If there's anything else we can do for you in the future, don't hesitate to reach out.

Employees worked with

JH
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JANICE H.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2024
verified customer Verified Customer
10
Category: Service
Excellent Experience
Treated as if I were their most important and favorite customer. Quality work and communications.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/20/2024 09:43 AM

We're thrilled to hear that you felt like our most important and favorite customer, Janice! Providing quality work and clear communications is always our goal. Thank you for your kind words and for Choosing us! Have a great day! 

Employees worked with

CG
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CATRINA G.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2024
verified customer Verified Customer
8
Category: Service
Oil change and rotation
Great service and friendly too
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/15/2024 12:42 PM

We're thrilled to hear that you had a fantastic experience with our team, Catrina! Providing great service with a friendly touch is what we strive for. We appreciate you taking the time to share your positive feedback.

Employees worked with

DS
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DAN S.
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/13/2024
verified customer Verified Customer
8
Category: Service
Truck
Well it took 3/4 of a year to get my engine in , but it’s here - and almost completely installed now - Mike White ford has done an outstanding job on following up on this by keeping me in the loop !
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/15/2024 12:42 PM

We greatly appreciate your patience and understanding, Dan. While it's unfortunate that it took longer than expected, we're thrilled to hear that you're satisfied with the progress and the level of communication from our team. We strive to provide exceptional service and are glad to have been able to keep you informed throughout the process. Thank you for your business and for taking the time to share your experience with us!

Employees worked with

BW
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BRYAN W.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2024
verified customer Verified Customer
10
Category: Service
The Works tune up
Excellent customer service
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/08/2024 11:25 AM

We're thrilled to hear that you had an excellent experience with our team! Providing top-notch customer service is always our goal, and we're delighted that we could meet your expectations. Thank you for taking the time to share your kind words, and we look forward to serving you again in the future.

Employees worked with

MV
MICHAEL V.
Hayden, ID
Ford E350T
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2024
verified customer Verified Customer
10
Category: Service
Needed a battery replaced ASAP.
I stopped in without an appointment and needed to get replacement battery put into my E350 van. The service rep got everything started and I was back on the road in less than an hour.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 02/20/2024 01:43 PM

We're glad we could assist you promptly with your E350 van battery replacement, Michael! Your positive five star feedback is truly appreciated. If you have any further automotive needs, feel free to reach out. Have a great day! 

Employees worked with

GJ
G L SERVICES LLC J.
Post Falls, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2024
verified customer Verified Customer
10
Category: Service
Oil change and rotation
Very friendly and efficient.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 02/19/2024 10:21 AM

We're thrilled to hear about your positive experience at our dealership! Our team is dedicated to providing top-notch service to all our customers. Your feedback is greatly appreciated!

Employees worked with

KY
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KAREN Y.
WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/15/2024
verified customer Verified Customer
9
Category: Service
Oil change and 5 tire rotation done
2023 Bronco on service plan. They did the oil change and tire rotation but failed to do any fixes on two recalls. I forgot to mention it to them but they should have a record as to whether they were addressed on my vehicle or not. This is the dealer that I bought the vehicle from so they all my records.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 02/19/2024 10:16 AM

Thank you for sharing your experience with us. We apologize for any inconvenience caused by the oversight on the recalls for your Bronco. We would like to ensure that these recalls are addressed promptly and correctly. Please contact our service department with your vehicle information so that we can look into this matter and assist you further. Your satisfaction is important to us, and we appreciate your patience.

Employees worked with

DY
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DEXTER Y.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2024
verified customer Verified Customer
10
Category: Service
Fantastic
Brought my Car in and it was serviced while I waited, the service was very Good and I was beck on my way in a very reasonable time! Im a Happy Customer!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 02/12/2024 01:04 AM

Thank you for choosing Mike White Ford! We're thrilled to hear that you had a great experience with our service department. We strive to provide efficient and high-quality service to all our customers. If you have any future automotive needs, feel free to reach out. Have a wonderful day!

Employees worked with

PH
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PHILIP H.
Saint Maries, ID
Ford F350
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/08/2024
verified customer Verified Customer
10
Category: Service
Wiring issue
Brought my F350 into get it fixed. They thought they had it fixed. I drove around the block and I still had the issue. I returned, got another expert out, diagnose the problem. They had the part so they took it in the shop and fixed it immediately. I was very happy.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 02/12/2024 01:04 AM

Thank you for sharing your feedback, Philip. We apologize for the initial inconvenience you experienced with your F350. We appreciate your patience and are glad we were able to diagnose and fix the issue promptly. If you have any further concerns or need assistance in the future, please feel free to reach out to us.

Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2024
verified customer Verified Customer
10
Category: Service
Great Service for additional Key Fob
The Service and Parts Team's customer service was professional, courteous and amazing. The status updates we received during the additional key fob replacement was super!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 01/22/2024 02:01 PM

Thank you for your positive review! We're thrilled to hear that our Service and Parts Team provided you with professional, courteous, and amazing customer service. We understand the importance of keeping you informed, and we're glad the status updates during the key fob replacement were helpful. We appreciate your business and look forward to serving you again in the future!

Employees worked with

CC
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CLIFF C.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2024
verified customer Verified Customer
10
Category: Service
Very Quickly Fixed My Vehicle
I had to jumpstart my truck the night before and again in the morning so I drove it to Mike White Ford without an appointment. They immediately performed battery tests on both batteries and then worked me in to replace both batteries. Overall, the time spent was about 30 minutes and now my truck has never started better. I’m very thankful they were able to quickly fix my issue because I had to return to work and it would have been another jumpstart at 1am on a cold cold night.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 01/17/2024 01:07 PM

Thank you for choosing Mike White Ford. We're glad we could quickly assist you with your battery issue and get you back on the road efficiently. We appreciate your kind words and are delighted that your truck is starting better now. If you have any other automotive needs, please don't hesitate to reach out. We're here to help.

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2024
verified customer Verified Customer
10
Category: Service
Appreciated
Work is always done on time and I am informed of any issues. Quality Service
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 01/17/2024 01:08 PM

Thank you for your kind words! We're thrilled to hear that our team consistently delivers quality service and keeps you informed throughout the process. Your satisfaction is our top priority, and we appreciate your trust in us. We look forward to serving you again in the future.

Employees worked with

CH
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COREY H.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2024
verified customer Verified Customer
10
Category: Service
.
.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 01/17/2024 01:08 PM

Thank you for your review! We appreciate your feedback and are glad to hear that you had a positive experience with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Employees worked with

DK
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DAVID K.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2024
verified customer Verified Customer
10
Category: Service
Replacement of rear brakes on my truck.
My appointment was for 08:00 and my truck was taken in at 07:55. I was informed of everything that was going to happen and given a time estimate of 2 hours to complete the work. At 09:30 I was informed that the repairs were complete, and the truck was ready to go. My only complaint as such is that I was originally (back in December when I scheduled the work) given and estimate of $400.00 for the work, and then when I dropped the truck off, I was told it could be as much as $550.00, and my final bill was for $612.00. It would be nice if they could be a little more accurate with the estimate for my planning purposes. Other than that, I am completely satisfied with the service.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 01/17/2024 01:09 PM

Dear valued customer, Thank you for taking the time to share your feedback. We're glad to hear that your overall experience with our service was satisfactory, and that your truck was taken in promptly and completed in a timely manner. We apologize for any inconvenience caused by the difference in the estimated cost. We strive to provide accurate estimates, and we appreciate your feedback as it helps us improve our processes. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing Mike White Ford of Coeur d'Alene. Sincerely, The Mike White Ford Team

Employees worked with

PS
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PAMELA S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2024
verified customer Verified Customer
10
Category: Service
Great Service
Very good customer service, always take our Ford vehicles to Mike White ford service dept.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 01/17/2024 01:09 PM

Thank you for your positive feedback! We're thrilled to hear that you've had a great experience with our service department. We appreciate your continued trust in us to take care of your Ford vehicles. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2024
verified customer Verified Customer
10
Category: Service
Regular service maintenance!
Very good customer service. Friendly, answered all questions. Completed service on time and car was left clean and tidy.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 01/17/2024 01:10 PM

We appreciate your positive review! Our team takes great pride in providing outstanding service and we are glad to hear that you experienced it. Thank you for choosing Mike White Ford of Coeur d’Alene for your car service!

Employees worked with

Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2023
verified customer Verified Customer
10
Category: Service
Great service
Car was done before they said it would be, one of the service noticed my skid plate was loose and they fixed it with no extra charge.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/18/2023 12:53 PM

Thank you for taking the time to write a review and for your business. We're so glad that we could make your experience with us a positive one by completing your car before the projected time and for taking care of the skid plate. We appreciate your trust in us and strive to deliver excellent customer service.

Employees worked with

SC
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STACY C.
Worley, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2023
verified customer Verified Customer
10
Category: Service
Superior customer service
The service department went above and beyond to meet our immediate needs. Excellent communication throughout the day and confirming with us services recommended before just completing work.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/18/2023 12:52 PM

We sincerely appreciate your business and are thrilled that our Service Department was able to exceed your expectations! We will continue to strive to provide excellent customer service and communication throughout the entire process. Thank you for taking the time to share your kind words.

Employees worked with

JL
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JEAN L.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2023
verified customer Verified Customer
10
Category: Service
Express Lube Service Lives up To Its Name.
Great service. Comfortable atmosphere. Was done in no time. SUV runs smoothly. Worth the trip out there every time.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/13/2023 09:28 AM

Thank you Jean for the 5-star review. We are extremely pleased to hear that your experience with us was a great one! Our team works hard to ensure every customer experience is a positive one, and it is rewarding to know that we have met your expectations. We look forward to seeing you again soon.

Employees worked with
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