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Brian Groudle

Park Place Service Center Manager
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(18 reviews)
100

Verified Customer
Snoqualmie, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2024
verified customer Verified Customer
10
Thank you
Great customer service as always.
Ryan V., General Manager from Park Place LTD responded on 01/28/2024 05:05 PM

Thank you for your positive feedback! We're glad to hear that you had a great experience with our customer service. If there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your support!

Ryan Vanderwel
General Manager

Verified Customer
Snoqualmie, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2024
verified customer Verified Customer
10
Top notch
Brian Groudle always takes great care of me and my car.
Ryan V., General Manager from Park Place LTD responded on 01/08/2024 04:23 PM

Thank you for your kind words! We're glad to hear that you had a great experience with Brian. We appreciate your support and look forward to serving you again in the future.

Ryan Vanderwel
General Manager

BE
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BASHAR E.
Mukilteo, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2023
verified customer Verified Customer
10
Car service
Had as usual a great experience at the service department, customer support was exceptional and the service done was on time , professional and reliable. I would recommend that my family and friends use PPL for their car maintenance.
Ryan V., General Manager from Park Place LTD responded on 12/01/2023 08:35 PM

Bashar, we really appreciate you taking the time to share your positive experience with us. We strive to provide the best service for all our customers and are delighted to hear that we met your expectations. We value your loyalty and look forward to seeing you again in the future.

Ryan Vanderwel
General Manager

Verified Customer
Snoqualmie, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2023
verified customer Verified Customer
10
90k mile service
These guys are always thorough and great for maintaining my car
Ryan V., General Manager from Park Place LTD responded on 10/23/2023 11:42 AM

Thank you for your kind review! We appreciate your business and are grateful for your trust in us. We take pride in our thoroughness and aim to provide the highest quality service.

Ryan Vanderwel
General Manager

Verified Customer
Snoqualmie, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2023
verified customer Verified Customer
10
Full drivetrain fluid flush
Had them do a full drivetrain fluid flush on my XC90 including the front and rear diffs, Haldex unit, and transmission. They did a great job and were very fair on the cost. It is hard to find attentive service for cars these days and Park Place continues to impress!
Ryan V., General Manager from Park Place LTD responded on 09/11/2023 08:26 AM

Thank you for the great review and for choosing Park Place! We are so pleased to hear that you were satisfied with our services and that you found our prices to be fair. We strive to provide attentive service here and it makes us proud to know that we have achieved that with you.

Ryan Vanderwel
General Manager

Verified Customer
Snoqualmie, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2023
verified customer Verified Customer
10
Thankful
Brought my car in for some transmission issues and Brian Groudle got it all covered under my extended warranty, saving me from a $5k repair bill. Cant say enough good things about Park Place.
Ryan V., General Manager from Park Place LTD responded on 07/10/2023 10:27 AM

Thank you so much for your kind review! We're delighted that Brian was able to help you out and that you are pleased with your experience. We strive to give our customers the best service and value, and we're glad that we achieved that here.

Ryan Vanderwel
General Manager

Verified Customer
Snoqualmie, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2023
verified customer Verified Customer
10
Thank god for extended warranties!
Bought my Audi from Park Place almost 4 years ago and the extended warranty I bought from them has paid for itself 5X over now! Great policy and the service writers are great at working with the warranty company to keep my car in tip top shape on the warranty companies dime.
Ryan V., General Manager from Park Place LTD responded on 06/02/2023 12:22 PM

Thank you for your kind review! We're so glad that the extended warranty has paid off for you and that you've had great experiences with our service writers. We strive to provide the best customer service and outstanding products to meet your needs. We value your business and glad we could be of help.

Ryan Vanderwel
General Manager

Verified Customer
Snoqualmie, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2023
verified customer Verified Customer
10
New front brakes
Fast, competitively priced, and attentive work as always! Won't take my car anywhere else.
Ryan V., General Manager from Park Place LTD responded on 05/08/2023 01:13 PM

Thank you for your continued loyalty and support! We are so pleased to hear that you are satisfied with the service you have received from us. We strive to provide the best customer experience and are glad that we have been able to meet your expectations.

Ryan Vanderwel
General Manager

JR
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JUDY R.
Kenmore, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2023
verified customer Verified Customer
10
Fluid Leak
All questions thoroughly answered by Brian Groudle and accommodations arranged for shuttle service.
Ryan V., General Manager from Park Place LTD responded on 01/16/2023 02:37 PM

Judy, thanks for sharing your positive experience working with Brian. We are glad to hear he took such great care of you. 

Ryan Vanderwel
General Manager

BE
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BASHAR E.
Mukilteo, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2023
verified customer Verified Customer
9
Car service
Great service and customer support, on time and easy to make an appointment
Ryan V., General Manager from Park Place LTD responded on 01/12/2023 12:54 PM

Bashar, thanks for taking the time to leave us a five-star review. We are so glad to hear that you received timely service during your visit. We appreciate your business!

Ryan Vanderwel
General Manager

Verified Customer
Snoqualmie, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2022
verified customer Verified Customer
10
Able to squeeze me in last minute
They always go above and beyond to help me out.
Ryan V., General Manager from Park Place LTD responded on 08/03/2022 02:01 PM

We are so glad that you have felt treated like the valued customer you are. We want to provide you with exceptional service, every time. Thank you for your visit!

Ryan Vanderwel
General Manager

AG
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Allen G.
Issaquah, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2022
10
Category: Service
Always Excellent
Park Place has been working on my Saab since at least 2011, maybe even longer. The service has always been excellent. Great service; great communication. I wouldn't go anywhere else.
Ryan V., General Manager from Park Place LTD responded on 08/01/2022 12:27 PM

Allen, it is such a pleasure to continue to serve you and earn your business. We strive to treat you like the valued customer you are and love to hear that we continue to hit the mark. 

Ryan Vanderwel
General Manager

AG
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ALLEN G.
Issaquah, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2022
verified customer Verified Customer
10
Category: Service
Always Excellent
Park Place has been working on my Saab since at least 2011, maybe even longer. The service has always been excellent. I wouldn't go anywhere else.
Ryan V., General Manager from Park Place LTD responded on 08/01/2022 12:28 PM

Allen, it is such a pleasure to continue to serve you and earn your business. We strive to treat you like the valued customer you are and love to hear that we continue to hit the mark. Thanks for your visit!

Ryan Vanderwel
General Manager

Verified Customer
Snoqualmie, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2022
verified customer Verified Customer
10
Fast, professional and reasonably priced service work!
Fit us in to their busy schedule to get our XC90 serviced and back on the road the same day! Thank you!
Ryan V., General Manager from Park Place LTD responded on 07/01/2022 11:04 AM

Thanks for taking the time to leave us a five-star review. We are so glad to hear that you received timely service during your visit. We appreciate your business!

Ryan Vanderwel
General Manager

Verified Customer
Snoqualmie, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2022
verified customer Verified Customer
10
4Runner Brakes
Great experience as always!
Ryan V., General Manager from Park Place LTD responded on 05/10/2022 10:47 AM

Thank you for your kind words and great feedback. We appreciate the opportunity to continue working with you. 

Ryan Vanderwel
General Manager

BH
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BRIAN H.
Bellevue, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2022
verified customer Verified Customer
10
I wouldn't take my cars anywhere else.
Park Place has been taking car of my cars for over 20 years. If I didn't think they were the best I wouldn't keep going back.
Ryan V., General Manager from Park Place LTD responded on 04/14/2022 04:38 PM

Brian, we deeply appreciate your loyalty. Thank you for choosing to do business with us and for sharing your positive feedback. 

Ryan Vanderwel
General Manager

Verified Customer
Snoqualmie, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
verified customer Verified Customer
10
Thank you Brian Groudle!
Brian got us in last minute to replace the rear brakes on our XC90 and done in time for our trip over the mountains for Xmas! Thank you!!
Ryan V., General Manager from Park Place LTD responded on 12/31/2021 02:13 PM

We are thrilled to get you safely back on the road for the holidays! Thank you for visiting and sharing your great experience. 

Ryan Vanderwel
General Manager

Verified Customer
Everett, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
verified customer Verified Customer
10
The best service
I always appreciate Brian Groudle professionalism and honesty. When I walk in the door he and his staff always greet me and I know my car is in great hands with the mechanics on staff.
Ryan V., General Manager from Park Place LTD responded on 12/15/2021 04:11 PM

Thank you for visiting and sharing this wonderful review with us. We appreciate the opportunity to take care of you and your vehicle. 

Ryan Vanderwel
General Manager
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