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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / BENJAMIN J RODGERS
BR

BENJAMIN J RODGERS

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(79 reviews)
72

Reviews of BENJAMIN J RODGERS

Verified Customer
American Fork, UT
2021 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/22/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
I am NOT happy
I took my car in for an oil change and tire rotation. When I got my car back my windshield wiper fluid was gone, 3 out of 4 tires had very low tire pressure and all the tire valve caps were missing.
BENJAMIN J R. from Murdock Hyundai Lindon responded on 08/28/2021 05:51 PM

Sorry to hear about your experince. We will have a service professional reach out to you soon. 

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
BC
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Brian C.
Pleasant Grove, UT
2015 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/07/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Don't use Murdock's Service Center
I was treated poorly after my Santa Fe Sport 2.4L engine had a factory defect service.
Not Recommended
BENJAMIN J R. from Murdock Hyundai Lindon responded on 07/08/2021 08:36 AM

I apologize for your recent experince. Someone will reach out to you regarding your recent visit. 

Sincerly,

Service Manager Shawn Miller 

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
Verified Customer
East Carbon, UT
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2021
verified customer Verified Customer
Category: Service
I am happy with the conversation that I had with the service manager
When I was talking to the service manager he took my feelings into consideration and that he was willing to take care of it
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/19/2021
Service Type: Repair
Category: Service
No it dose not make a good place
No
Not Recommended
BENJAMIN J R. from Murdock Hyundai Lindon responded on 05/20/2021 07:00 PM

Thanks for your feedback, we will be reaching out to you shortly.

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
CC
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Claudia C.
Springville, UT
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/27/2022
verified customer Verified Customer
8
Category: Service
service
staff was very friendly
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/22/2022
Service Type: Maintenance
4
Category: Service
service
too longer with appointment than just driving in
SHAWN M. from Murdock Hyundai Lindon responded on 01/25/2022 12:25 PM

Thank you for your review. We would love to hear more. We will reach out for further information.

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
Verified Customer
Lindon, UT
2020 Hyundai Palisade
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/11/2021
Service Type: Repair
verified customer Verified Customer
4
Category: Service
Came back dirtier than when I left it
Dropped my car off for a maintenance issue. They had my car for 3 weeks. When I got my car back the outside and interior was dirtier than when I left it. There was black greasy fingerprints everywhere on my WHITE interior/seats! Plus there was black glue/tar substance on several parts of the outside. Never have I been to a dealership where they didn’t clean your car or at least run it through the car wash. Extremely unacceptable!
BENJAMIN J R. from Murdock Hyundai Lindon responded on 10/22/2021 06:04 PM

Sorry to hear about your experience. We will have someone reach out to you shortly. 

-Shawn Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
JR
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Jorge R.
American Fork, UT
2018 Hyundai Elantra Gt
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2020
verified customer Verified Customer
Category: Service
Great service
I'm grateful and very pleased with them, because they are always attentive to what I need. They have a good customer service.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/01/2020
Service Type: Maintenance
Category: Service
N/A
N/A
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/01/2020 11:37 AM

Jorge,

I apologize for any inconvenience you had on your last visit. All of our parts and labor is guaranteed for 12 months or 12,000 miles, with the exception of an alignment that is warrantable for 3 months or 3,000 miles. We definitely understand your frustration if that alignment was out of spec again just outside of that warrantable time. I want to make sure we take car of you, so please allow myself or one of my assistant service managers reach out to you regarding your service and how we can make things right. Thank you for your feedback.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
CC
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Claudia C.
Springville, UT
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/27/2022
verified customer Verified Customer
8
Category: Service
service
staff was very friendly
Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
GM
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Gary M.
Pleasant Grove, UT
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2020
verified customer Verified Customer
Category: Service
Phone Call From Assistant Manager
I received a phone call from Ben, an assistant manager, regarding my recent visit to Murdock Hyundai of Lindon. I had given a 4-star review because the oil change had taken longer than I was told it would, and I didn't receive any updates until the work was complete. Ben assured me that they would address this in training with their service managers so it wouldn't happen again. I appreciated the follow-up.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/26/2020
Service Type: Maintenance
Category: Service
Murdock Hyundai of Lindon Continues to Impress
I continue to be impressed by Murdock Hyundai of Lindon. They have a very attentive staff and a clean and comfortable facility. I did have a question about an aspect of my service package, so I asked the cashier. She took the time to research my question, and even provided me with additional documentation to make sure that the question/issue would never happen again.
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 10/27/2020 07:55 PM

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid similar issues in the future. We appreciate your business and your honest feedback.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
CS
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Cameron S.
Pleasant Grove, UT
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/12/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall
I mentioned before in other parts of the survey that I felt rushed and unable to ask questions about my car and possibly fixing certain parts. Thankfully, I was able to ask afterward, but it was not the exceptional experience that everyone is wanting me to have. I also was unable to get responses during the actual service of my car, so I could not ask questions like it is claimed.
Not Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 10/14/2020 05:55 PM

Cameron,
I apologize for the issues that you experienced on your last visit. Our texting system is something that we have struggled with before and I do appreciate your comments on how we can improve for the future. We are anxious to service your vehicle whether you purchased it with us or not. I hope that you can give us a second chance to prove to you how much your business really means to us. Thank you for your feedback.

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
EJ
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Emily J.
Lindon, UT
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great customer service
We love bringing our cars here and always get the best service. Make sure to ask for Ben in the service area. He’s the best. Definitely recommend to all of our friends for service and car buying.
KARI M. from Murdock Hyundai Lindon responded on 02/07/2022 01:23 PM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
DP
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Dennis P.
Orem, UT
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
The service was excellent.
The service was excellent. We worked with Preston and Ben. The repair work needed was more extensive than originally thought.
They said they would work us in which they did. We were treated very well and they went the extra mile for us. We were surprised when we picked the car up on how much work they had done, including some extra work. We were also very happy with the cost of the repairs as it related to the amount of work that was done. I think this was our first time working with Ben, but we have worked with Preston many, many times, even asking for him as we have needed repairs on our car. Preston is an amazing employee for your company, which I'm sure you already know.
KARI M. from Murdock Hyundai Lindon responded on 01/31/2022 07:30 AM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager
Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
LC
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Lynda C.
Orem, UT
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Murdock Hyundai
If your look to be treated like family Murdock is the place to go . Doug, Derek, Dave and can’t forget Jacob, these guys have always been so nice to me.
These is my Eighth car I have purchase from Murdock I have a recommend them.
KARI M. from Murdock Hyundai Lindon responded on 01/26/2022 06:51 AM

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
AN
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Alexandra N.
Eagle Mountain, UT
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
My Hyundais Murdock experience
Always taken care of whenever I come in, super friendly staff, very understanding that life happens but still take care of me when I come in
KAISHA R. from Murdock Hyundai Lindon responded on 01/17/2022 02:12 PM

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
HB
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Heather B.
Saratoga Springs, UT
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Experience
I didn't have an appt and they still got me in, arranged a Lyft for me and took care of me.
KAISHA R. from Murdock Hyundai Lindon responded on 11/03/2021 06:27 AM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
JW
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Jared W.
Heber City, UT
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Great fast service!!
SERVICE C. from Murdock Hyundai Lindon responded on 10/05/2021 03:08 PM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
CR
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Camron R.
Nephi, UT
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Awsome
Just love going there don’t ever have to worrie about anything
SERVICE C. from Murdock Hyundai Lindon responded on 09/20/2021 06:09 AM

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
NG
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Nancy G.
Eagle Mountain, UT
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Everyone was friendly and helpful
I had a great experience at my service appointment. Everyone was very friendly and helpful and treated me like my time was as important to them as it was to me. Thank you ?
KARI M. from Murdock Hyundai Lindon responded on 09/17/2021 06:08 AM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
Verified Customer
Provo, UT
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great care and customer service
You guys have always been amazing and so kind and take good care of the cars that come into your dealership.
KARI M. from Murdock Hyundai Lindon responded on 09/16/2021 06:22 AM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
Verified Customer
American Fork, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service and car!
I’ve been driving Hyundai cars since 2012 and I’m constantly impressed with the service that I’m provided with. I’ve purchased two brand new Hyundai’s and I’ve had great experience with both of them. Thank you for making a great car for a good price, along with having an excellent service center that knows how to take care of my car in the best way possible.
SERVICE C. from Murdock Hyundai Lindon responded on 08/31/2021 12:07 PM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
EJ
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Emily J.
UT
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The best service!
We have always had great service here at Murdock. Ben in the service department is wonderful and extra helpful. Will always come here to service our Hyundai!
Recommended
KAISHA R. from Murdock Hyundai Lindon responded on 07/23/2021 06:15 AM

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

Employees worked with
BR
BENJAMIN J RODGERS
Assistant Service Manager
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