Business Solutions
SureCritic / Hyundai Dealer / Shottenkirk Hyundai Granbury / BROOKE PIERCE
BP

BROOKE PIERCE

Shottenkirk Hyundai Granbury
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(31 reviews)
78

Reviews of BROOKE PIERCE

MW
gravatar
Mark W.
Wichita Falls, TX
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/04/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Excellent
The service department was very knowledgeable and honest on the time and service preformed on my vehicle. Great customer service as far as calling me with updates on my vehicle.
Employees worked with
BP
BROOKE PIERCE
CB
CHARLES BLAKE
Verified Customer
Granbury, TX
2018 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/04/2022
Service Type: Repair
verified customer Verified Customer
5
Category: Service
Very Nice
Great service with only a single problem.
Employees worked with
BP
BROOKE PIERCE
NR
NATHAN ROBERTS
AM
gravatar
Amauri M.
Stephenville, TX
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Santa Fe 2015
Great service !
Employees worked with
BP
BROOKE PIERCE
NR
NATHAN ROBERTS
DB
gravatar
Debra B.
Granbury, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Scheduled Maintenance
Same great people providing great customer service
Employees worked with
BP
BROOKE PIERCE
MJ
gravatar
Margaret J.
Granbury, TX
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
First Service on my Santa Fe
Service was great and they even washed my car. Thank you.
Employees worked with
BP
BROOKE PIERCE
DH
DUSTIN HARRIS
Verified Customer
Abilene, TX
2021 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/11/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great Service
i got my vehicle back in a timely manner for an oil change and tire rotation
Employees worked with
BP
BROOKE PIERCE
CB
CHARLES BLAKE
DB
gravatar
Debra B.
Granbury, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Oil Change
I would have liked to utilize both coupons to complete my service maintenance.
Employees worked with
BP
BROOKE PIERCE
DH
DUSTIN HARRIS
Verified Customer
Keene, TX
2021 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/07/2022
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Service work was great.
No concerns about service personnel. Very friendly and accommodating.
BRIAN T. from Shottenkirk Hyundai Granbury responded on 03/25/2022 04:11 PM

On behalf of Shottenkirk Hyundai I would like to thank you for servicing your 2021 Palisade with us. We take these surveys very seriously and we appreciate your comments. We strive to be 5 stars and anything less, we will take these comments and learn from our mistakes and become better. Would you mind giving me a call to discuss your comments? Thank you once again and we look forward to doing business with you in future.

Brian Thompson
817.279.5817

Employees worked with
BP
BROOKE PIERCE
CH
CODY HALE
DB
gravatar
Dale B.
Gordon, TX
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
OIL CHANGE
came in for an oil change and has a campaign completed i didnt know i had, they even went above and beyond and washed the car twice to get off the Texas dirt
Employees worked with
BP
BROOKE PIERCE
CB
CHARLES BLAKE
Verified Customer
Comanche, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
In and out
Great personal great service ! Polite helpful and nice !
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 02/18/2022 07:13 AM

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

 

Simone Madtes
Service Manager
817 279 5830 
Employees worked with
BP
BROOKE PIERCE
CB
CHARLES BLAKE
MG
gravatar
Michael G.
Granbury, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Fast Friendly Service
I came in for regular service and an intermittent problem. It took persistence from the tech to diagnose the problem and have a solution, but they did it and happily fixed it. Very happy with the service I received.
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 02/15/2022 09:04 AM

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830 
Employees worked with
BP
BROOKE PIERCE
CB
CHARLES BLAKE
Verified Customer
Granbury, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Friendly and professional folks delivering quality service
Always a pleasure to visit the Shottenkirk dealership.
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 02/02/2022 06:56 AM

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830 
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 02/02/2022 06:56 AM

Simone Madtes
Service Manager
817 279 5830 
smadtes@mikebrownauto.com
Employees worked with
BP
BROOKE PIERCE
DH
DUSTIN HARRIS
Verified Customer
Granbury, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good
Good experience
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 02/02/2022 07:00 AM

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830 
Employees worked with
BP
BROOKE PIERCE
DH
DUSTIN HARRIS
JP
gravatar
Jamie P.
Granbury, TX
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/17/2022
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Battery replacement
Battery was a little over priced
Employees worked with
BP
BROOKE PIERCE
NR
NATHAN ROBERTS
Verified Customer
Burleson, TX
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional service
They were very prompt and courteous when we called for appointment. Very efficient in getting work done. A pleasant experience!
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 02/02/2022 07:03 AM

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830 
Employees worked with
BP
BROOKE PIERCE
CB
CHARLES BLAKE
Verified Customer
Granbury, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service, professional staff
Always friendly staff, great service, and great prices.
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 02/02/2022 07:07 AM

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830 
Employees worked with
BP
BROOKE PIERCE
CB
CHARLES BLAKE
Verified Customer
Dublin, TX
2018 Hyundai Elantra Gt
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/31/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Lack of integrity
Service technicians didn't even perform visual checks of any fluid levels and sent my vehicle back without coolant. If you know of a half way decent technician needing work, they could really use you as you'd be 100% better than the 2 they have. Only reason I'd continue taking the car to them is that it has been dealer maintained since new and has complete service records. Three Hyundai brand is great! This dealership is easy to deal with, but the service technicians burned me about trusting any future work they claim to perform.
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 01/04/2022 10:17 AM

Hello Mr. Ballard,
My name is Simone and I am the Service Manager here at Shotttenkirk Hyundai.  I am so sorry to hear about your service visit.  It is important for us to know these things so we can make sure that we can be better.  I know Brooke called you to see if we can redue the services.  What I would like to do is come get your car, redue the services, and bring it back to you.  I know you have already spoken to her, I wanted the opportunity to see what I can do to make this right.  It is very important for you to feel like you can trust the techs with your vehicle, and I understand your concern.  I look forward to speaking with you in the future.  Thank you for your response and bringint this to our attention.  I hope you have a great day and please feel free to contact me anytime.
Thank you

Simone Madtes
Service Manager
817 279 5830 
simonemadtes@shottenkirk.com
Employees worked with
BP
BROOKE PIERCE
NR
NATHAN ROBERTS
Verified Customer
Granbury, TX
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good Service
I went in for routine maintenance on my new car. Service was quick, employees I spoke with were nice and facility was clean. No complaints.
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 02/02/2022 07:20 AM

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830 
Employees worked with
BP
BROOKE PIERCE
DH
DUSTIN HARRIS
Verified Customer
Rainbow, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
no complaints. courteous. fair price.
good experience. fair price. courteous personnel.
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 02/02/2022 12:00 PM

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830 
Employees worked with
BP
BROOKE PIERCE
CH
CODY HALE
KS
gravatar
Kevin S.
Stephenville, TX
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
I received excellent service!
I have been using Shottenkirk Hyandai Granbury for over a year now and they have always taken really good care of my car. They have knowledgeable and friendly technicians who always explain exactly what they are doing with the car. Thank you so much!
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 02/05/2022 11:08 AM

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830 
Employees worked with
BP
BROOKE PIERCE
CH
CODY HALE
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.