BT

BRAD THOMASON

St. Charles Hyundai

Overall Rating

4.8

(485 reviews)

74

Reviews of BRAD THOMASON

Verified Customer

St. Louis, MO

2005 Hyundai Tiburon

06/17/2021

Service Type: Maintenance

Verified Customer

Category: Service

Service not finished

I have written in details all the issues that makes this service problematic. I did come before to St. Charles and received and excellent service as well as a replacement vehicle. However, this time it was very rushed and the person who worked on my car didn't seem to fully explain what's wrong with my car and what was done. Also he only said that everything should be fine, when the car isn't fine.

Not Recommended

Employees worked with

Verified Customer

Saint Peters, MO

2017 Hyundai Tucson

03/30/2021

Service Type: Repair

Verified Customer

Category: Service

Lemon

Every year I go back because of AC problems every year they can find no problem just add more Freon.
I suppose they will wait until it is out of warranty to explain why I need Freon every year and why the car smells so bad when the AC is on!

Not Recommended

JOSHUA H. from St. Charles Hyundai responded on 03/30/2021 12:18 PM

I am really sorry to hear about your previous visits. I have read through some of the notes and I am not sure specific on the details. What I would like to let you know is regardless of how things were handled, I will help you get this resolved. I am the new service manager here at ST Charles Hyundai and I don't want anyone of my cusotmers to feel that they are not being assisted completely. I would love the opportunity to try and help you with this, if you would give me a call or send me an email I will begin the process of trying to help. My direct line is below.

Thank You,
Josh Higginbotham
Service Manager
St Charles Hyundai
(636)244-5147

Employees worked with

TYLER RODRIGUEZ

Service Advisor

JB

Jodi B.

Saint Peters, MO

2016 Hyundai Sonata Hybrid

12/16/2020

Service Type: Repair

Verified Customer

Category: Service

St Charles Hyundai staff and manager are crooks! Deceitful and Arrogant! Do not care for vehicle owners even under warranty. Corrupt: best advice stay away!

Hyundai Corporate ITSELF not the dealership made follow up service appointment for warranty repairs to my 2016 Hyundai Hybrid SE bc Engine light returned on right after returned to me and then again engine light came on with now vehicle jerking, stalling! Of note, history is this vehicle has had engine replaced by Hyundai bc engine caught on fire and hybrid battery went dead!
St Charles dealership HOWEVER refused to even allow me to drop of vehicle in service dept unless I agreed to pay 149.00 diagnostic fee and vehicle rental fee! They tried to sell me a new Kia or Hyundai vehicle though? Unreal level of unprofessionalism!
I’m contacting Hyundai Corporate and will let them know the utter disregard this dealership had for Hyundai AND it’s vehicle owners!!

Not Recommended

Employees worked with

TYLER RODRIGUEZ

Service Advisor

Verified Customer

Saint Charles, MO

2016 Hyundai Tucson

07/09/2019

Service Type: Repair

Verified Customer

Category: Service

a

a

Not Recommended

Bob R. from St. Charles Hyundai responded on 07/10/2019 08:42 AM

Thank you for your review ! i look forward to working with you when ever is possible for your schedule to get these concerns resolved,thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Employees worked with

Verified Customer

Saint Charles, MO

2017 Hyundai Tucson

02/25/2019

Service Type: Maintenance

Verified Customer

Category: Service

Mediocrity

The Service folks are unable to fix a shifting issue with the transmission.

They also forget to perform all the services that I requested to be performed.

Not Recommended

Brad D. from St. Charles Hyundai responded on 02/27/2019 08:40 AM

Thank you for the review on your recent service with our dealership, We do apologize for the mix up with the tire rotation and we would be happy to take care of that for you at anytime we are open. We will be sure to reach out to you very shortly regarding this matter.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Employees worked with

LK

Liz K.

Saint Peters, MO

2000 Hyundai Tiburon

07/30/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service

The place had a nice atmosphere. They did what I needed done.

Not Recommended

JAY B B., Service Manager from St. Charles Hyundai responded on 07/31/2018 09:02 AM

Thanks for your feedback about the recent service to your Tiburon . We look forward to your next visit so we can make it a 5 star experience.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

Employees worked with

JR

Joseph R.

Wentzville, MO

2017 Hyundai Elantra

07/05/2018

Service Type: Maintenance

Verified Customer

Category: Service

Screwed up a routine oil change

I'll go somewhere else from here on out

Not Recommended

JAY B B., Service Manager from St. Charles Hyundai responded on 07/06/2018 05:42 AM

We truly appologize for the trouble with your oil change. Glad we were able to get it corrected for you. I can assure you, we only use hand tools to tighten the oil pan drain plug, never an impact tool.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

Employees worked with

CP

Cynthia P.

Dardenne Prairie, MO

2013 Hyundai Elantra

02/26/2018

Service Type: Repair

Verified Customer

Category: Service

OK

Nothing special

Not Recommended

Brad D. from St. Charles Hyundai responded on 02/27/2018 05:42 AM

Thank you for the survey on your recent service trip to our dealership. Be sure to let us know how we can make your next trip to our dealership a five star experience!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Employees worked with

TM

Timothy M.

Saint Peters, MO

2017 Hyundai Elantra

ReScore Review™

01/31/2018

Verified Customer

Category: Service

Spoke with Kyle

I spoke with Kyle on the phone. He was very polite and courteous. Going to try them out again when our cars are ready for another service. I appreciate the service department reaching out to me over my concerns.

Recommended

Original Review

01/23/2018

Service Type: Maintenance

Category: Service

Great cars, who knows about the service

First, my wife and i bought both of our cars from this dealer and love them. Had two services by this dealer, first one they checked the box for fluid top off even though it was bone dry, the next service they didn't even put a sticker on the windshield saying thank you for the service and when we were due for the next one. If they can't get the little things right how can you ever trust that they've done everything else? It is not easy to get appointments and having to bring your car back because they forgot something little (even though it was checked completed) it a total time waster.

Not Recommended

KYLE W., Express Service Advisor from St. Charles Hyundai responded on 01/25/2018 05:04 AM

Thank you for the feedback as it will help us improve and make sure to fix any issues going forward. We will definitely be in contact with you to resolve this with you.

St Charles Hyundai Service,

Kyle Woodworth
636-441-4481

Employees worked with

JC

Jeffrey C.

Saint Charles, MO

2017 Hyundai Elantra

12/30/2017

Service Type: Maintenance

Verified Customer

Category: Service

Well

I felt it took to long

Not Recommended

KYLE W., Express Service Advisor from St. Charles Hyundai responded on 01/03/2018 02:01 PM

Thank you for your feedback. We appreciate the good marks but will make sure your next visit goes more smoothly and will not take as long.

St Charles Hyundai Service,

Kyle Woodworth

Employees worked with

HG

Heather G.

O Fallon, MO

2015 Hyundai Genesis

09/17/2017

Service Type: Maintenance

Verified Customer

Category: Service

Service issues

I think the guys doing my service itself are fine. The service desk people are lacking. I say this based on buying 2 cars here. I shouldn't have to re-explain I am there for 15k Mike checkup & confirm want all items Hyundai reccomnds done while I am there. Have pre-paid maintenance pan & never shows. I have to point out each time. They didn't come discuss cost for additive I asked about. They just did basic work & took longer than they said, then didn't even tell me done. I saw my car finished & parked out front & had to ask for it.

Not Recommended

KYLE W., Express Service Advisor from St. Charles Hyundai responded on 09/20/2017 02:19 PM

Thank you for your feedback. I am sorry for the confusion regarding your maintenance contract information. The information on your maintenance and service contracts are in our system now so they can be seen in your file. We are making some changes so that our process is smooth and easy for our customers. We hope to show you the next time you come in and make sure you have an excellent experience!

St. Charles Hyundai Service,

Kyle Woodworth

Employees worked with

LS

LUKE S.

2017 Hyundai Elantra

09/04/2017

Service Type: Maintenance

Verified Customer

Category: Service

Slow when not busy

Went to get an oil change while there was barely anyone there having things done to their cars and it took 1 hour for my oil change to be completed. Saw my car sit outside while there were open spots in the shop.

Not Recommended

JAY B B., Service Manager from St. Charles Hyundai responded on 09/06/2017 01:31 PM

I appologize for your wait time. We have made some staffing changes recently to streamline our processes so your next visit will be much smoother. Thanks for your business, we appreciate it.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

Employees worked with

JS

Joann S.

Saint Charles, MO

2016 Hyundai Sonata

08/04/2017

Service Type: Maintenance

Verified Customer

Category: Service

question honesty

I question your honesty

Not Recommended

CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 08/07/2017 07:19 AM

Thank you for the feed back. I can assure you we strive honesty on servicing all of our customers vehicles. We will be sure to show you the filters the next time when they need replaced.

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Employees worked with

RM

ROBERT M.

2013 Hyundai Santa Fe

08/03/2017

Service Type: Maintenance

Verified Customer

Category: Service

Oil change and key fob change

I came for an oil change. I told the service manager I had my own oil and filter (which was purchased from Hyundai). When I got the car back my oil and filter had not been touched. I checked the engine and the oil looked like it was new. I checked the bill and you had replaced my synthetic oil with your own Quaker State oil. I now have to go somewhere to get my oil changed back to synthetic. Also, minor point, there was no sticker on the windshield showing when the oil was changed and next one due.
As for the key fob, I purchased a new fob from parts and gave it to maintenance to program. That was completed, but the key was not changed to the new fob. It was useless to me that way. Luckily my wife noticed the missing key and we had maintenance locate the old fob and change the key.

Not Recommended

JAY B B., Service Manager from St. Charles Hyundai responded on 08/04/2017 02:28 PM

Mr Major,
I've been trying to contact you by phone but the numbers we have do not connect. I appologize for the mixup on your oil change. We will gladly replace the oil with full synthetic at no charge to you. Please let us know when you would like for us to take care of it. We appreciate your business!
Thank You,

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

Employees worked with

Verified Customer

Wentzville, MO

2015 Hyundai Sonata

07/27/2017

Service Type: Maintenance

Verified Customer

Category: Service

Not the best experience.

See survey

Not Recommended

JAY B B., Service Manager from St. Charles Hyundai responded on 07/28/2017 08:19 AM

Thank you for your feedback. I appologize for your experience while we work through some growing pains. What you experienced does not meet our expectations on what our customers deserve. We will be back to our normal level of great service. Your long time loyalty is very much appreciated and we look forward to doing business with you for a long time to come.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

Employees worked with

MW

Mary W.

Saint Peters, MO

2017 Hyundai Ioniq Hybr

07/17/2017

Service Type: Maintenance

Verified Customer

Category: Service

Experience depends on who greets you in service department

I pulled in front of the service garage with a green light above it, but no one came out to greet me. I walked in to check my car in and they told me bluntly that I had pulled into the exit lane and needed to move my car. If that truly is the case then why is there a green light above it and how difficult is it in terms of customer service to make it appear to the customer that it is not a big deal and the service people move it? The service person would not even talk to me until I moved my car. Once I did, he asked if I had an appointment, yes, and when he asked my name, which is unique so I started spelling it, he had problems finding it even when I spelled the whole name out. I felt put out by this. Then when I declined a service he suggested, he questioned me about it, like really you don't want that? Sorry, no I don't, the car is barely 3 months old it should not need a fuel injection treatment. I was very dissatisfied with this treatment but thankful that when my car service was completed a different technician came and went over the results with me and told me where to pay and find my car. Thus the first guy sucked but the second saved the rating, which is odd because my husband has been coming to this dealership for over 3 years and has raved about the service department, but when I told him my experience he was surprised as well. Only returning in future because have a prepaid service plan.

Not Recommended

Brad D. from St. Charles Hyundai responded on 07/18/2017 02:22 PM

thank you for taking the time to fill out your survey on your latest service trip to our dealership. hope we can talk soon about your latest trip to our dealership.

thank you, Hyundai service
Brad Dean
hope to hear from you soon

Employees worked with

Verified Customer

2015 Hyundai Sonata

07/04/2017

Service Type: Maintenance

Verified Customer

Category: Service

Never wash the car

Was told when we bought maintenance plan that they would give a free car wash when we brought it in to have oil changed. They have never washed it. NOT ONCE!

Not Recommended

JAY B B., Service Manager from St. Charles Hyundai responded on 07/05/2017 07:10 AM

Please accept my appologies. I dont know the particulars on your service visits but a complementary wash and vacuum is available whenever your car is in for service. Just let us know if you would like your car cleaned up. We appreciate your business and look forward to your next visit.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

Employees worked with

Verified Customer

2015 Hyundai Tucson

08/17/2016

Service Type: Maintenance

Verified Customer

Category: Service

Salesmen do not know enough about what they are trying to sell. Will not buy there again.

Salesmen do not know enough about what they are trying to sell. Will not buy there again.

Not Recommended

Michael M., Express Service Advisor from St. Charles Hyundai responded on 08/17/2016 01:54 PM

Thank you for the positive review! We thank you for your business! Let us know what we can do to earn a 5 star review at your next service visit.

Michael Metz
Express Advisor
636-441-4481

Employees worked with

DD

DAVID D.

2015 Hyundai Veloster

07/22/2016

Service Type: Maintenance

Verified Customer

Category: Service

Held for insurance payment

I was kept in parking lot after repair because they needed payment received from this insurance company. It would of been nice to have my contact info vertified for accurancy while I went on my way and continued to contact insurance company that repair done and needs paid.

Not Recommended

JAY B B., Service Manager from St. Charles Hyundai responded on 08/02/2016 06:17 AM

We appoligize for the delay while we worked to make arrangements for the repairs to your vehicle to be paid. If you have an issue like this in the future be sure to let us know ahead of time so we can have payment arranged before you arrive at the dealership. Thank you for your business!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

Employees worked with

JL

Jason L.

Dardenne Prairie, MO

2014 Hyundai Elantra

ReScore Review™

06/28/2016

Verified Customer

Category: Service

Issue Resolution

After initial overcharge issue the Service Manager called me personally to resolve the issue and discuss steps to improve the process in future. Follow up was much appreciated and I am confident improvements will be made to enhance service in the future.

Recommended

Original Review

06/22/2016

Service Type: Maintenance

Category: Service

Overcharged

We were overcharged for service. Had coupon that was not applied even after my son specifically asked if it was. Had to go back next day once I discovered issue. Service rep agreed that coupon was not applied in any way. He explained to my son that since this was paid via credit card that a refund may not be possible but service credit could be given. I then had to get involved and explain to him that if he could charge my card he could refund it as well and service credit was unacceptable. He got very defensive and led us back to the cashier to see if refund was possible. Cashier in office also seemed confused as to if refund could be made, after discussion finally it was decided they would refund difference. Service Tech should have put my son at ease and quickly own up to mistake made and let him know he would take care of it. Should of asked cashier privately if there was any issue with refund before telling us service credit might have to be given. Training issue in regards to refunds or dealer strategy to steer customers to service credit (Not really sure but it was pretty clear nobody wanted to issue a refund). Ridiculous

Not Recommended

JAY B B., Service Manager from St. Charles Hyundai responded on 06/28/2016 05:46 AM

We apologize for missing your coupon and the confusion in making your refund. Thanks for talking with us about your experience. The situation could have been handled better and will be in the future. Thank You for rescoring.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

Employees worked with

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