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SureCritic / Hyundai Dealer / Ken Garff Hyundai Surprise / Cheyanna Angevine
CA

Cheyanna Angevine

Service Advisor
Ken Garff Hyundai Surprise
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(600 reviews)
78

Reviews of Cheyanna Angevine

Verified Customer
Goodyear, AZ
2015 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/06/2022
verified customer Verified Customer
7
Category: Service
Cheyanna was super helpful
Regarding my experience in the service department, Cheyanna was really helpful and was actually sincere about getting my car repaired. She got me into a rental and helped with discounts. The mechanics on the other hand really don’t know their own cars. One of them took the wheel off and told me this is where the knocking noise is coming from as he shows me a blown out stabilizer link. As well as a bad shock on the right side. Well after fixing the stabilizer links the knocking noise is still as loud as ever driving slowly. And not just on the right side. It’s clear and obvious all over the suspension of the car. And keep in mind the mechanic told me 3 shocks were good but $2000 later/2 visits here and the knocking noise I paid to fix originally is still there. So I’m going to a real mechanic to diagnose the issue. The mechanics definitely need more experience and training. I’m giving a 4 star because Cheyanna was professional and extremely helpful, it’s not her fault the mechanics don’t know how to diagnose the issue
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/01/2022
Service Type: Maintenance
0
Category: Service
Spent a lot of money and the same problems persist
Was told if I spent 1900$ on repairs noise from suspension would stop but the problem still is there and possibly worse
Cheyanna A., Business Development Coordinator from Ken Garff Hyundai Surprise responded on 04/04/2022 04:05 PM

Hi Dan
Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Surprise, AZ
2019 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
verified customer Verified Customer
5
Category: Service
Rescore
Cheyanna Addressed concerns even when she was not at fault for the situation! Thank you for handling it with ease and professionalism!
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/29/2022
Service Type: Maintenance
0
Category: Service
Needs to do better!
Trying to Charging for things not needed is not only disheartening but also unethical! But front end staff is amazing!
Cheyanna A., Business Development Coordinator from Ken Garff Hyundai Surprise responded on 03/29/2022 03:11 PM

Hi Melvin,

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employees worked with
CA
Cheyanna Angevine
Service Advisor
RS
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Richard S.
Surprise, AZ
2015 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
verified customer Verified Customer
10
Category: Service
Oil change
Had my oil changed by them and was very happy
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/18/2022
Service Type: Maintenance
7
Category: Service
Oil change with appointment
Was not happy. Took them over 2 hours I waited for oil change even with an appointment. Use to not need an appointment just go there and it would be done in reasonable time while I waited. Also use to clean the car a lot better when given back to me. Seem to not be the same since was bought out.
Cheyanna A., Business Development Coordinator from Ken Garff Hyundai Surprise responded on 03/18/2022 03:31 PM

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
TM
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Thomas M.
Surprise, AZ
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
verified customer Verified Customer
10
Category: Service
I wish the service technicians were as good as the advisor
Cheyanna has been great to work with, she's made sure to address each issue as they come up. The service technicians are not making her job easy and have created problem after problem, but Cheyanna has been extremely helpful and courteous throughout each issue, making sure to get things taken care of as quickly as possible and keeping me in the loop throughout the process. We are currently working together to solve the (hopefully) last of the issues, but i'm confident she will get things taken care of.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/16/2022
Service Type: Repair
0
Category: Service
Service Technicians Break More Than They Fix!
I originally brought my vehicle in for warranty repair work, but the service technicians broke multiple items on the vehicle in the course of their "repair" and spread grease throughout the interior. A second visit to fix what the service technicians broke resulted in a 6 week rental vehicle and yet more damage that wasn't seen by anyone there. a THIRD visit to fix the new damage resulted in a 3/4" x 2" area of damage on my front passenger door, the paint is scraped entirely away down to bare metal. There is obviously no quality control or inspection process for vehicles when repairs are being done, and no care in workmanship.
ALICE G. from Ken Garff Hyundai Surprise responded on 03/16/2022 03:06 PM

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs. 
Employees worked with
CA
Cheyanna Angevine
Service Advisor
GG
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George G.
Peoria, AZ
2022 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
verified customer Verified Customer
10
Category: Service
Cheyanna Did Well !
Cheyanna did well to ensure my service was taken care of to reflect the my expectations. Often
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/24/2022
Service Type: Maintenance
1
Category: Service
They Saw Me Coming!
I am normally the person who walks away from add-on warranties (I used to sell them, too). Since I was purchasing a new car I wanted to ensure it would be problem-free as long as I own it. Despite my reluctance to purchase an extended warranty, the agent who closed out my sale (Pat), counter-acted my concerns. When I cited the coverage to be extended and not concurrent he said absolutely. When I looked over my contact, that was not true. I only learned so (the hard way) when I tried to schedule my first service. At that point, it was well past the date of canceling. I will add that, Joe, the salesperson was great and went above and beyond!
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/24/2022 01:39 PM

Hi George,

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Goodyear, AZ
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
verified customer Verified Customer
10
Category: Service
Great Service
I spoke to Victor regarding my paint warranty and was hoping I could find out more information and have my questions and concerns answered. Victor was informative, helpful and kind and resolved my issue promptly. He even went above and beyond and offered to fill my gas tank for me. I highly recommend Ken Garff Hyundai Surprise!
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/11/2022
Service Type: Maintenance
5
Category: Service
3 1/2 hr wait for oil change
The facility was clean, the staff was very friendly but I waited entirely too long for just an oil change. I was there waiting for 3 1/2 hours. I understand if they were understaffed but at the hour and a half mark, I should have been notified but I was not told I would need to wait longer.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/12/2022 07:24 AM


Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I will be reaching out to you to resolve this issue in the near future. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.



 

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
CA
Cheyanna Angevine
Service Advisor
DD
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Don D.
Peoria, AZ
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
verified customer Verified Customer
10
Category: Service
oil change service
The oil change took longer than expected so we took a ride home with Garff Hyudndai which was better than hanging in the dealership
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/30/2021
Service Type: Maintenance
8
Category: Service
an oil change that takes 3 hours
We were told it would take an hour to do an oil change but when we brought it in we were told it would take 3 hours and we could reschedule if we wanted to. well we were already there and didnt want to make an extra trip to do this so we left it there for the 3 hours and unfortunately that meant an extra trip there and trying to find a ride back to the dealership in 3 hours. They didnt even offer to give me a ride home to wait the 3 hours I had to request a ride
KRISTINA M. from Ken Garff Hyundai Surprise responded on 12/31/2021 03:57 PM

AS PROMISED FREE OIL CHANGE AND ROTATION AND A VEHICLE TO BE OFFERED TO YOU, YOU WILL BE GETTING A SEPERATE EMAIL TO RESCORE PLEASE DO SO AT A 5 STAR THANK YOU

Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Surprise, AZ
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
verified customer Verified Customer
9
Category: Service
windshield replacement
Vehicle was checked in on time and service was excellent. The cover for the rear view mirror broke during removal but it was ordered before I arrived to pick up the car. It was installed a couple days later after received from out of state.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/10/2021
Service Type: Maintenance
6
Category: Service
windshield replacement
the cover behind the rear view mirror was broken and had to be ordered and replaced 4 days later. Other than that it was a pleasant service experience.
KRISTINA M. from Ken Garff Hyundai Surprise responded on 11/10/2021 03:29 PM

THANK YOU FOR TALKING TO ME TODAY REGARDING YOUR SATIFACTION HERE IS THE RESCORE EMAIL FOR THE SURVEY 

Employees worked with
CA
Cheyanna Angevine
Service Advisor
MB
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Mark B.
Sun City West, AZ
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/27/2021
Service Type: Repair
8
Category: Service
Cheyanna Angevine
There were some issues with my last service visit at rodeo Hyundai, but Cheyanna Angevine provided the knowledge, experience and professionalism to work out the problem and plan for the solution. She gets 5 Stars.
Cheyanna A., Business Development Coordinator from Ken Garff Hyundai Surprise responded on 08/30/2021 07:57 AM

Hi Mark!
Thank you so much for completing this survey. We appreciate you taking the time to share the experience you had with Cheyanna and our team. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Surprise, AZ
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
verified customer Verified Customer
10
Category: Service
oil change
Prompt.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/15/2021
Service Type: Maintenance
9
Category: Service
oil change
Excellent service. Staff was helpful.
ALICE G. from Ken Garff Hyundai Surprise responded on 08/16/2021 10:31 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
ER
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Emerson R.
Surprise, AZ
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/09/2021
Service Type: Repair
10
Category: Service
Chayanne 5 star review
Hello to win it may concern Cheyenne was amazing helping me out with my car issue. I give her 10 out 10 stars. Cheyenne was very attentive and helpful this dealership should hire more like her.
Cheyanna A., Business Development Coordinator from Ken Garff Hyundai Surprise responded on 08/10/2021 07:34 AM

5 START REQUESTED . THANK YOU

Cheyanna Angevine
Business Development Coordinator
623-214-4100 Ext 4154
Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Glendale, AZ
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2021
verified customer Verified Customer
Category: Service
Customer Service
I got a call from Victor, Service Manager with Hyundai Surprise, he reassured me that they'll do everything they can to satisfy my needs on my 2013 Elantra vehicle; free tow to the dealership and free diagnostic test, and also take care of the side mirror. So far things are looking good ☺️
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/31/2021
Service Type: Maintenance
Category: Service
Sabotage
To bring vehicle back in for more repairs.
Not Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 08/02/2021 08:32 AM

 

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4100. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator

Employees worked with
CA
Cheyanna Angevine
Service Advisor
RK
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Ronald K.
Sun City West, AZ
2017 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2021
verified customer Verified Customer
Category: Service
Friendly personnel
I was treated by friendly personnel when I arrived at Radio Hyundai and my service was completed in a very reasonable time frame.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/22/2021
Service Type: Maintenance
Category: Service
Ron Kixmiller
My BB experience at your dealership was very good.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 05/24/2021 08:45 AM

Hi Ronald
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.
 

Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Surprise, AZ
2017 Hyundai Ioniq Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2021
verified customer Verified Customer
Category: Service
Updated Review -ReScore
Kristina got in touch with me after the incident and she was able to resolve the issue that i had.
She really wants for the customers to have a good experience with all the services that they provide.
She went above and beyond to make sure i am happy with the results.
Thank you Kristina.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/08/2021
Service Type: Maintenance
Category: Service
Service advisor
FIRST:So I’m servicing my cars here for the past 4 years and i really like the atmosphere and the people but today was something else when this service advisor with the name of Cheyanna ruin it.
Before she asked me anything she assumes I’m a new customer
SECOND:when the guy was looking to test the battery...he opens the hood and then because he didn’t see it he opens my trunk...at that point i said the battery is not there and then Cheyanna says “Sir that’s wrong your battery is there” and again i said NO IS NOT and she said “Then where is the battery if you know”....i didn’t answer.She’s looking at the car and she’s telling the other guy “He’s right this is an IONIQ the battery is not in the trunk”.This is disrespectful and this proofs she needs to study more about cars or maybe this position is not the right one for her.
THIRD:When i’m almost ready to pay for the service(Syntetic oil change 0W20)i see the price is alot more than last time i did this service....and i asked did you guys raised the prices because this is not what i payed last time?She reply by saying NO we didn’t this is the price that we always had.I said OK and i paid the bill.
I got home and i pulled the invoice from 4 monts ago and the difference in the price between the recent invoice and that one was $20 more.This is ridiculous.
Again she doesn’t have the knowledge required for this job.
She had an attitude with me since the beginning ... NOT pleasant at all.
I definitely don’t recommend her as your service advisor.
Not Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 04/09/2021 08:10 AM

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4100. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator

Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Surprise, AZ
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2021
verified customer Verified Customer
Category: Service
Good
Good
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/25/2021
Service Type: Repair
Category: Service
Good
It was good
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 02/25/2021 02:24 PM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Surprise, AZ
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2021
verified customer Verified Customer
Category: Service
The people
Everyone is friendly and helpful
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/18/2021
Service Type: Maintenance
Category: Service
No pressure to do additional service over what I came in fot
Everything went smoothly and I didn’t feel pressured into needing additional service
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 02/18/2021 02:22 PM

Hi Kevan
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Surprise, AZ
2012 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021
verified customer Verified Customer
Category: Service
Customer Service is great
Recently had a service done here and had a few issues with the way thing were handled. They reached out and promised to have the car rechecked to ensure all services were done. I very happy with the time and effort taken to ensure my future business.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/15/2021
Service Type: Repair
Category: Service
Didn’t get what I paid for
Service that was paid for was not performed. Causing me to have to drive back to dealership to pick up part.
Not Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 02/16/2021 07:19 AM


Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4100. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator
Employees worked with
CA
Cheyanna Angevine
Service Advisor
JE
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Jack E.
Surprise, AZ
2009 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2021
verified customer Verified Customer
Category: Service
Jack
Very personalable
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/08/2021
Service Type: Repair
Category: Service
Jack
Great service very timely
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 01/08/2021 07:34 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customersd always get the very best service!  I hope to speak to you soon regarding the negative experience you may have recieved. please feel free to contact me at 623-214-4154. We look forward to seeing you again and for the opportunity To earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
LP
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Lonnie P.
Moreno Valley, CA
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2021
verified customer Verified Customer
Category: Service
rescore complete
i have receiver a copy of my invoice from Cheyanna, and I am satisfied with all repairs at this time. Cheyanna wsa excellent in all ways of keeping me up to date on all repairs. she has been very helpful on all and any information I requested.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/31/2020
Service Type: Maintenance
Category: Service
just waiting or work order copy.
I would like the work order copy for my records and to know what all was accomplished.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 12/31/2020 02:54 PM

 Hi Lonnie

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4154. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator

Employees worked with
CA
Cheyanna Angevine
Service Advisor
AB
gravatar
Amanda B.
Surprise, AZ
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2020
verified customer Verified Customer
Category: Service
Had some issues, but they were fixed
I took the car in for some warranty work, and the car was scratched. My husband noticed it when we picked it up. The car had to be taken for over a week to have the door repainted to fix the scratch. We got a loaner for the time. It was a fairly easy process. Cheyenna was good at communicating updates with us during the repair process.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/04/2020
Service Type: Repair
Category: Service
Car returned damaged after service
Car was scratched after service. Needs repairs.
Not Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 12/04/2020 07:10 AM

Hi  Amanda

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4154. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator

Employees worked with
CA
Cheyanna Angevine
Service Advisor
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