Thank you for taking the time to share your candid comments with us. We haven't seen your father in some time, hope he is doing well. I always enjoyed speaking with him.
My sincere apologies for the uncharacteristic level of service you received. We will be following up with you shortly.
Happy holidays from our family to yours.
We greatly appreciate you sharing your kind words with us. We always enjoy your visits with us. Did you really mean to rate us a 1 Star??
It's official! 6 Times in a row!!!Nice seeing you today. We are happy to hear you are happy with us and it was jus a simple error of not choosing 5 stars.
It's official! 6 Times in a row!!!
Thank you for taking the time to speak with today. Once again my apologies for the lack of communication at the time of your purchase. As we discussed, our service team is commited to providing you with an excellent service experience and will be taking care of your remaining oil changes. I am very happy to hear that your service experiences have been great and rest assured we will continue to do so. Thank you again and please don't hesitate to contact me directly if I may ever be of assistance.
Thank you for taking the time to speak with me today. Once again, my sincere apologies for any misunderstanding for the miscommunication from the technician. I personally have always enjoyed visiting with you and hope to see you again. Please contact me directly if I may be of further assistance.
Sincerely,
Joe King
Service and Parts Director
Joeking@hyundaiofstaugustine.org
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Thank your for sharing your experience with us. Our sincere apologies for the uncharacteristic amount of time it took to complete your service. Cheryl will be reaching out to you.
It's official!Thank you again. If Cheryl's follow up was to your satisfaction, please re-score the original survey.
It's official!Thank you Mr. Sosnowski.
Please contact me if I may ever be of assistance.
Our apologies for any inconvenience we may have caused you. This vehicle has never been in to our service facility and in order to add it, we do unfortunately need some information. Again, sorry that the information doesn't automatically transfer over from other dealerships. Cheryl, your service consultant will be following up with you and if I may be of further assistance please contact me directly at JoeKing@Hyundaiofstaugustine.org
Our apologies for the issues you are still having with your vehicle. Cheryl, your service consultant will be reaching out to you to assist you further. Thank you for your kind words and we appreciate your patience with this concern.
Sincerely,Thank you for taking the time to share your service experience. I am sorry to hear about your tire blow out and happy to hear you were okay. The tires were inspected for you and found to be in the yellow (4-5/32") which by industry standards is still safe to drive on. Of course all of our guest's safety is our main concern. Unfortunately, tire blow outs can and do happen regardless of how much tire life is left and once again, we are happy nobody was injured. Please contact me personally if you would like to discuss this further.
Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!
Thank you for taking the time to speak with us today. Our apologies for the uncharacteristic level of service you received and we appreciate you allowing us to inspect your concern at no charge to you. We value all of guests and will make every effort to keep you satisfied.
Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!
Thank you for bringing in your vehicle today for us to reinspect. I hope we provided the service we are known for. Please let me know if I may ever be of assistance.
Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!
Thank you for taking the time to share you last visit with us. Our deepest apologies for the uncharacteristic level of service you received. Cheryl will be following up to make this right for you. Please reach out to me personally if I may be of further assistance.
Sincerely,Thank you for speaking with Cheryl today. We appreciate your understanding and continued loyalty to Hyundai of St Augustine.
Sincerely,My sincere apologies for the uncharacteristic level of service your wife received with her reservation not showing up from BlueLink. I appreciate her bringing this to my attention so that I could address this with BlueLink and have it corrected. Our foundation is built around customer service and our numerous #1 Service Dealership in the District Awards from Hyundai reflects this commitment from our service team. I would love the opportunity to gain your confidence in our service department, please feel free to contact me personally at 904-797-7800 Ext 120.
Sincerely,Thank you for taking the time to share your service experience with us. We appreciate you bringing this to our attention and our apologies for any inconvenience this may have caused. Cheryl will be following up with you to make sure we make this right. Thank you again for your continued loyalty.
Sincerely,Thank you for sharing your service experience with us and speaking with Cheryl today. We appreciate the feedback as it assists us in improving our guest's experience. Our sincere apologies for any inconvenience the extra time may have caused you.
Sincerely,I greatly appreciate you taking the time to speak with Cheryl yesterday and if I may ever be of assistance please feel free to contact me personally.
Sincerely,Thank you for your candid feedback as this helps us in enhancing our processes. Looking at your previous history it shows we had to perform open recalls/campaigns as well as the oil changes and tire rotations needed. On this visit, additional time was needed to diagnose a tire pressure light on the dash. The extra time to service your vehicle is due to the additional repairs,diagnosis and recall/campaigns on top of the oil changes. Our sincere apologies for this not being explained to you. Your advisor will be reaching out to speak with you. Please feel free to contact me if I may ever be of assistance.
Sincerely,Thank you for taking the time to share your last service experience with us. Our apologies for the amount of time it took to get you in and out on your last visit. Your feedback is greatly appreciated and will be reviewed with our reservation schedulers to prevent this in the future. We value you and your time and hope the 6 1/2 years of being a loyal guest will allow us the opportunity to continue to service your vehicle. As discussed, Miss Buck has added your next service to be on us in your service file.
Sincerely, Thank you for sharing your service experience with us. Our apologies for the uncharacteristic level of service you received. I have tried numerous times to contact you personally to discuss your visit with us. While we strive to exceed all of guest's expectations, it appears we missed the mark. Your feedback is crucial to us to help us to continue improving our processes. Once again, our sincere apologies and please contact me personally to discuss this further.
Best Regards,
Joe King
Service Director
Hyundai of St Augustine
904-797-7800
Mr. Cordwell,
Our sincere apologies for the amount of extra time it took on your repairs. Thank you for your feedback as it is the only way we can correct our processes. Please let me know if you would like to take me up on my offer.
Sincerely,
Joe King
Service Director
Hyundai of St. Augustine