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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / CAEL CALDWELL
CC

CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79

Reviews of CAEL CALDWELL

LD
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Lynn D.
Pleasant Grove, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
10
Category: Service
Best advisor!
Cael always remembers me when I come in to get my cars serviced! He’s super knowledgeable and courteous of my time!
KAISHA R. from Murdock Hyundai Lindon responded on 03/21/2022 12:32 PM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Pleasant Grove, UT
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service
Excellent service for my cat
KARI M. from Murdock Hyundai Lindon responded on 01/11/2022 07:15 AM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
SB
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Stacy B.
Lehi, UT
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Service
Murdock Hyundai is an amazing dealership. The Service Department is friendly, knowledgeable, and goes above and beyond expectations.
I personally dealt with Cael, who answered every question and concern I had related to the warranty replacement of my transmission. In addition to that he took care of other repairs that I did not even mention. I did inform him that my husband was hospitalized with Covid in another California, and I needed to get there as soon as possible. My car was ready for pick up the following day. I can not say enough positive things about Murdock Hyundai, their Staff, and specifically Cael.
KAISHA R. from Murdock Hyundai Lindon responded on 01/06/2022 06:09 PM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
ER
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Edmund R.
Provo, UT
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good service
It's nice to see good customer service at work. There service team is very attentive and helpful. It's clear they are will trained and managed. The waiting area is pleasant with several amenities like coffee and comfortable chairs. Offering Lyft is a valuable service. Overall, the service department tries to work quickly. They're very busy but it looks like they keep their staff at sufficient levels to keep up with the workload.
KAISHA R. from Murdock Hyundai Lindon responded on 12/22/2021 09:50 AM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Eagle Mountain, UT
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2021
verified customer Verified Customer
8
Category: Service
Maintenance
After having a difficult experience I was reached out to and I feel they did a great job taking ownership and helping me get things taken care of. I really appreciated it.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/28/2021
Service Type: Maintenance
4
Category: Service
Hyundai Lindon
Expect a long wait.
SHAWN M. from Murdock Hyundai Lindon responded on 11/01/2021 09:32 AM

Thank you for your feedback. We will reach out for further information.

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
KH
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Kristina H.
Mapleton, UT
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
verified customer Verified Customer
10
Category: Service
Great Customer Service
I was contacted about my service and any questions I had were answered. I'd say this was an example of great customer service.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2021
Service Type: Maintenance
9
Category: Service
Quick and Efficient Service
I drove my car into the service area. My car was taken from there, serviced, and returned sooner than I had anticipated. The customer service was great as well. A nice friendly environment.
CAEL C. from Murdock Hyundai Lindon responded on 10/07/2021 07:12 PM

Thanks for speaking with me and I'm glad to hear you had a good experience!

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
KF
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Katheryn F.
Lindon, UT
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Friendly, fast, and through.
I appreciated the speed in which they took care of the maintence of my car and performance
KARI M. from Murdock Hyundai Lindon responded on 09/23/2021 05:55 AM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
WH
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Whitney H.
Spanish Fork, UT
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
verified customer Verified Customer
7
Category: Service
Service Advisor and Check-In
Vehicle check in was great. Haven't had one go that smoothly at any other dealership. Good communication. Friendly personnel. Cael the service advisor is what made this visit exceptional. Their rescore system seems sketchy
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/22/2021
Service Type: Maintenance
8
Category: Service
Great Service Experience
Vehicle check in was great. Haven't had one go that smoothly at any other dealership. Good communication. Friendly personnel.
CAEL C. from Murdock Hyundai Lindon responded on 09/23/2021 12:23 PM

Thanks for taking the time to speak with me Whitney!
-Cael

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JS
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Jenny S.
Springville, UT
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
I had my daughter bring my car over for service. The staff were very nice to her and made sure that she knew where to wait and answered any and all questions that she had, Landon checked my steering with all the issue I had and found the problem and made sure the car was safe to drive. Thank you for your service and help.
Recommended
KAISHA R. from Murdock Hyundai Lindon responded on 07/26/2021 04:47 PM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Draper, UT
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Punctual, professional service
The service was completed quickly, on time, and thoroughly. Clean waiting area with drinks and snacks. Very friendly service people.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/24/2021 07:33 AM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
ZH
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Zackary H.
Santaquin, UT
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great place to buy a car
It’s a great place to buy a car or have one fixed
Recommended
KAISHA R. from Murdock Hyundai Lindon responded on 07/23/2021 06:16 AM
Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager
Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
WS
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Willy S.
Orem, UT
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Amazing service with amazing people
You guys rock! Keep up the great work!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/09/2021 06:13 AM

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager
Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BW
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Brody W.
Saratoga Springs, UT
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Cael Caldwell is an exceptional service tech mission/advisor
Recommended
KARI M. from Murdock Hyundai Lindon responded on 06/11/2021 06:31 AM
Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager
Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Provo, UT
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Good
Recommended
KARI M. from Murdock Hyundai Lindon responded on 06/11/2021 06:31 AM
Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager
Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
CT
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Carlee T.
Ephraim, UT
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people ?
Love Murdock Hyundai !
Recommended
KARI M. from Murdock Hyundai Lindon responded on 05/19/2021 10:14 AM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JL
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John L.
Orem, UT
2020 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Punctual and profressional
I always feel well taken care of here. The service techs are always happy to answer my questions and go the extra mile. They provide good feedback and set clear expectations that are easy to follow. Always a great experience!
Recommended
BRIDGER H. from Murdock Hyundai Lindon responded on 04/17/2021 04:39 PM

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Everyone was fast and efficient. I would definitely return
Recommended
BRIDGER H. from Murdock Hyundai Lindon responded on 04/17/2021 04:39 PM

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Lehi, UT
2020 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Always helpful
Always willing to try and help with the current needs, recalls or other items such as an alignment recommendation.
Recommended
KARI M. from Murdock Hyundai Lindon responded on 03/26/2021 07:42 PM

Thank you for your feedback. We consider anything less than 5 star service a failure at Murdock Hyundai. Please allow my Assistant Manager to contact you to learn more about how we can improve for your next experience. Thank you for your feedback.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
SG
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Stanley G.
Mapleton, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The best care ever for me and my car!
I was greeted with respect care and concern every need was addressed it was wonderful to have people use my name come and tell me how things were going ask me about questions where I had some thought in the beginning and express it and then to have them work with me on making sure that I had all those prepaid parts of my order done I would consider this one of the greatest place is to have a car serviced and I would never think of going any place else
Recommended
KARI M. from Murdock Hyundai Lindon responded on 03/26/2021 07:42 PM

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
ES
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Emily S.
Mapleton, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Amazing
Love coming here, staff is knowledgeable and kind. Cael did a fantastic job! I will be coming back!
Recommended
BRIDGER H. from Murdock Hyundai Lindon responded on 03/23/2021 05:26 PM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
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