CHRIS COCHRAN

Thank you for your feedback and thank you for taking the time to give us a re-score. Your business means a lot to us and we want you to know that we appreciate you. Thanks again.

Matthew Austin
Assistant Service Manager
Tameron Hyundai
205-314-0311

Thank you so much for the five star survey Tara.

We will be reaching out to you shortly to discuss your last visit with us.

Mrs. Wormley

It is unfortunate over time vehicles need repairing. I understand how you feel about your Hyundai after speaking with you. However the survey is a direct reflection of your service advisor during your visit. I hope you can give him a 5 star re score. 

Mrs. Wormley

It is unfortunate over time vehicles need repairing. I know how you feel about your Hyundai after speaking with you. However, the survey you filled out is a direct reflection of the service advisor who helped you at your last visit. I hope you can give him a 5 star re score.

Mrs Rooks

This survey is a direct reflection of service. I think your issue stems with sales. Could you please re score us with a five star for service. 

Thank you for the feedback. We tried reaching you so we could better understand your last service visit with us. 

Mrs Starks

We apologize for the poor shuttle service. We have tried contacting you several times to better understand what occurred. We strive to provide five star service , so your feedback is greatly appreciated. 

Thank you for your feedback.

Mrs. Yvonne

It is unfortunate that your ac is not working. The part that needs to be replaced has has 76000 miles on it and has failed. I looked in our records and i don't see we ever suggested you needed rotors. We offer financing and are more than willing to help you get your vehicle repaired.

lAUREN

Thank you for your feedback. I wanted to apologize for our lack of service. Tameron will always stand behind our customers. I will honor what you were originally quoted. Your business is very important to me and I want to make sure this is resolved and you are happy with us. Again,  I apologize for our lack of communication and I hope you can give us another try to earn your business.

Sincerely

Mr. Meade

It was nice speaking to you today. I appreciate the feedback because it helps me better serve my customer's. I apologize for not properly diagnosing your vehicle and repairing it. It is unfortunate that our technicians make mistakes at times and when that happens Tameron will always do what is wright by our customers. I hope this isolated incident will not keep you from visiting our store again. If you have any questions feel free to reach out to me at any time.

I geatly appeciate the Re Score on the survey Rita . Feel free to reach out to me at any time if you have any questions at all.

Sincerely

Mrs. Seale

Thank you for the feedback. I apologize for our lack of service at your visit with us. Your feedback helps me scutinize what happened so that I can prevent it from happening again. I hope this unfortunate experience will not prevent you from visiting our service department again , so that we can give you our best.

Sincerely

Mr. Hartley

Not sure why the poor survey score, we simply diagnosed your vehicle and ordered a part. I spoke with your service advisor and he is also confused. Please dont hesitate to call me if there is anything i can do to help.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250

Mrs. Kayyali

We are extremely transparent and have an outstanding reputation in our community. We will be glad to show you the parts in questions off of your vehicle and why we are recommending services. We know your vehicle better than anyone else , and our goal is to keep your vehicle running at top performance so you don't have to worry about it. Looking at your Inspection form , it appears you do need rear brakes. Our technician also made other recommendations, and also stated that you will need front brakes in the near future , not now. The 3k to 6k mileage is an estimation on front brakes , and that completely depends on your driving habits. You might not need them until 10k. But we would like to check them again in 3 to 6k and or consider replace. We do not have a turnover and our staff have been with us for years. I don't want you feeling as if we are not trustworthy and trying to sell you things you don't need , so feel free to come back and let us show you . Your business is important to me and my staff recommending proper maintenance items is also important. Feel free to contact me at any time if you have any questions or would like to bring your vehicle back for us to show you the parts in question.

Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250

Thank you for taking the time to tell us about your experience at TAMERON HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. It is unfortunate you are having audio issues. In some cases we have had great success sending the audio unit for repair. This option can take up to 2 weeks . Please contact your service advisor to discuss the best option for you.
 

It is unfortunate but sometimes recalls will not fix an underlining issue. Your service advisor explains why and goes over entire ticket to make sure the customer has all questions answered. Please contact your service advisor if you do not understand your ticket.

It was so nice speaking with you this morning. I feel confident we will get your vehicle repaired. We just have to go through your extended warranty. If you need anything at all, please feel free to contact me at any time.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Mr. Burrows

Thank you for your business and for the great survey. We are glad to show you why and what recommendations you may need at any time. You have  a long history with us and dont want you questioning trust with us, so i encourage you to ask your advisor about showing you why it may need brakes and how we came up with that conclusion. We are very transparent. Feel free to stop by anytime.

Mrs. Walker

Some repairs may be more expensive than a local shop but you get what you pay for. We use factory parts and our technicians know these vehicles very well. If you need us we are here for you.

Mr. Bertanzetti

It is unfortunate you feel this way. Every ticket generated at a professional and reputable service facility charges miscalaneous, simply because the facility pays a third party to pick up and remove waste the correct way. Walmart, Express Oil, Jiffy Lube etc all charge for it whether you see it on your invoice or not. Every customer pays it that comes to our shop. Every customer pays it at every Hyundai dealership. It is also stated on a 42 in monitor in our service drive for all customers to see. We are very transparent. This is one of two times you have ever been here and paid for anything so i can assure you all customers pay it and honestly we dont have anyone complain about it. We dont charge for restrooms..

Mr. or Mrs Cates

You had a recall for your engine and you recieved a brand new engine from Hyundai. The issue with your starter is not covered as stated before. Those guidelines are set forth by Hyundai , we simply obey there protocols. The survey you filled out giving us a low score is a direct reflection of the performance of our staff and is not associated with the decision that Hyundai has set forth. My staff did nothing wrong in your scenario. Please reconsider your last rating, and hopefully you can give us a 5 star rating. There is a consumer affairs number to Hyundai that you can call to voice your frustration about the starter . Often times they will try to help in some way. If you have any questions please dont hesitate to reach out to me and i will be glad to try to help .

Sincerley

Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250