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SureCritic / Hyundai Dealer / Parkway Hyundai of Wilmington / CHRISTOPHER BRUNK DEEN
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CHRISTOPHER BRUNK DEEN

Parkway Hyundai of Wilmington
Certified Master Hyundai Service Advisor with 10 years experience
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1150 reviews)
90

Reviews of CHRISTOPHER BRUNK DEEN

LH
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Lisa H.
Winnabow, NC
2015 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/29/2021
verified customer Verified Customer
5
Category: Service
Service with Chris Deen was excellent
Every time I went to parkway Chris Deen help me every step of the way he worked with me and done everything that he possibly could do
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/28/2021
Service Type: Repair
0
Category: Service
Clutch put In my car
Had to take my car back serval time because of the lack of power and it jerking really bad for them to tell me every time nothing wrong with it that’s cause no lights on the dash and finally lights came on my dash they fixed the lights and return my car and tell me it’s run like a new one and I pull out the parking lot and it’s jerking worse then when I toke it to them so I get back up with the. Take it to them next morning for them to tell me it past there test the first time and then failed the second time and they said needed new clutch so brung it back to have that done and then had to go back and forth about the payment
It’s that they try to do the least they have to to your vehicle and tell you that they did it all that they were supposed to do
I would diff b careful taking ur vehicle here to get serviced
BRETT L., Service Manager from Parkway Hyundai of Wilmington responded on 10/28/2021 04:51 AM

Thanks for the information. I will have someone from the team reach out to you.

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Employees worked with
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CHRISTOPHER BRUNK DEEN
JK
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John K.
Winnabow, NC
2014 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2021
verified customer Verified Customer
10
Category: Service
Brake problems that were difficult to diagnose
Chris and the tech stall worked diligently to find the problem and deliver my car in a timely way. I am very pleased with the service and the quality. Thank you
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/19/2021
Service Type: Maintenance
9
Category: Service
Service experience
My service rep, Chris was excellent in his hard work with getting the warranty co. to honor the parts and repairs needed. He is very conscientious about what he does.
However, my car came back with brake issues that it did not have when brought in for service. Pretty troubling. Should probably have been road tested a little bit better as brakes are kind of important when you want to stop the car.
No big deal as I have been assured that the problems will be addressed and corrected.
Overall my experience so far has been positive for now.
BRETT L., Service Manager from Parkway Hyundai of Wilmington responded on 08/19/2021 11:27 AM

Hello,
I will be reaching out to you about this. 

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Employees worked with
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CHRISTOPHER BRUNK DEEN
RC
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Robert C.
Leland, NC
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2021
verified customer Verified Customer
Category: Service
Friendly, helpful, professional
Chris Deem my service provider was a great communicator by first listening to my concerns and then provided his full attention and action to provide service that gave me confidence that my Hyundai Santa Fe would be both dependable and safe on the road. His follow up after service was provided made me feel valued as a Parkway Hyundai customer.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/16/2021
Service Type: Repair
Category: Service
Good communication and individual personal help
I feel like my concerns were taken seriously and the help was an honest effort to keep me safe and dependable on the road oo
Recommended
BRETT L., Service Manager from Parkway Hyundai of Wilmington responded on 04/19/2021 03:55 AM

Hello,

Not exactly sure why we got a 2 star rating instead of a 5 star. It seems that we took care of your service needs. Hopefully this was just an oversight. I will have the advisor reach out to you.

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Employees worked with
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CHRISTOPHER BRUNK DEEN
AS
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Alan S.
Ocean Isle Beach, NC
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
verified customer Verified Customer
Category: Service
Better Reason
I was explained that the reason the tires were only partially rotated was due to the condition of them not being balanced to accomplish that effectively.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/01/2020
Service Type: Maintenance
Category: Service
Better Service
The last visit was explained that only tires that could be rotated were and glad there was a good reason for handling the situation in that manner.
Recommended
BRETT L., Service Manager from Parkway Hyundai of Wilmington responded on 12/02/2020 02:01 PM

Hello,
I spoke to Chris Deen today and he says he talked with you about this earlier and explained why we didn't rotate that one tire at your last visit. Please let me know if there is anything else we can do for you regarding this matter.
I kindly ask that you to re-take the survey to reflect this service visit. We thank you for your business and look forward to helping you in the future.

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
BRETT L., Service Manager from Parkway Hyundai of Wilmington responded on 12/15/2020 08:53 AM

Thanks for speaking with me yesterday. I put a note on your account that we are giving you a credit for a tire rotation to use in the future. I hope that we have resolved this issue and we look forward to seeing you again.
I encourage you take the time and fill out the re-score I sent to you to reflect your last visit.

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Employees worked with
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CHRISTOPHER BRUNK DEEN
DF
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Daniel F.
Wilmington, NC
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2019
verified customer Verified Customer
Category: Service
Service
All previous issues were discussed and resolved quickly
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/05/2019
Service Type: Repair
Category: Service
Bad quality
Job not done properly as well as no communication. I had to call them to hear anything back
Not Recommended
BRETT L., Service Manager from Parkway Hyundai of Wilmington responded on 12/06/2019 07:27 AM

Hello,
I will look into this situation about the paint. I hope that we treated you with respect and professionalism. The survey is a direct reflection of how we treat our customers. I will have the advisor reach out to you.

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Employees worked with
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CHRISTOPHER BRUNK DEEN
GM
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Glenn M.
Wilmington, NC
2010 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2018
verified customer Verified Customer
Category: Service
Door Handle Replacement
Great service in replacement of my rear door handle
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/25/2018
Service Type: Maintenance
Category: Service
New door handle
Excellent service with the actual work. Just took way too long to get from notification of problem to Parkway to the service was actually performed. More than twice the length of time compared to the other 3 door handle issues. Someone at Parkway dropped the ball.
Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 08/28/2018 12:38 PM

Thank you for sharing your feedback! I do apologize for the delay in service. Our service director is looking into this matter. We appreciate your business and look forward to seeing you at your next service interval!

Employees worked with
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CHRISTOPHER BRUNK DEEN
LS
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Larry S.
Hampstead, NC
2014 Hyundai Azera
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2018
verified customer Verified Customer
Category: Service
Maintenance Service
Faulty equipment replaced under warranty
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/23/2018
Service Type: Repair
Category: Service
???????????
Maybe?
Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 06/25/2018 09:03 AM

Thank you for sharing your feedback and allowing us to produce corrective actions.   I'm happy to hear that Chris has assisted you all very well.

Employees worked with
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CHRISTOPHER BRUNK DEEN
PC
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Patrick C.
Wilmington, NC
2010 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2018
verified customer Verified Customer
Category: Service
Resolved concerns
Chris,my service advisor, was concentious in following up on a pricing concern I had with the dealership,s price structure. His concern for my well being and detailed fpllow up has made all the difference in how I view service at Parkway.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/14/2018
Service Type: Maintenance
Category: Service
World's most expensive bulb.
I spent over $400 on tires, an inspection, and a 4 wheel alignment. The service was super, timely, and reasonable. To pass the annual inspection, I had the burnt out bulb over the license plate replaced.
When I got home I examined my copy of the bill and found out the bulb had been billed at $7 and the labor to change the bulb was $15! I was annoyed with myself for authorizing the service writers"Oh, and you need a new bulb for the license plate" comment without realizing the cost involved. And I can't help but feeling annoyed that I put myself in a position where I'm supposed to think that $25 for a replacement light bulb is reasonable! I won't be back.
Not Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 04/18/2018 04:45 AM

Thank you for your feedback!

I'm sorry you did not have a 5 star experience with us; we will work on this in the future.

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Wilmington, NC
2012 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/25/2017
verified customer Verified Customer
Category: Service
Updated
Chris did an excellent job of making a bad situation better. Appreciate his actions and follow up.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/23/2017
Service Type: Maintenance
Category: Service
Unsatisfactory Service
Service has always been great, but not this time!
Not Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 10/25/2017 09:34 AM

I'm glad to hear that Chris was able to resolve your concerns and we look forward to regaining your trust.
We appreciate your business and look forward to seeing you at your next service interval.

Employees worked with
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CHRISTOPHER BRUNK DEEN
RB
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Russell B.
Bolivia, NC
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2016
verified customer Verified Customer
Category: Service
Established dealer
Issue resolved ,impressed with prompt response, thank you !
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/23/2016
Service Type: Maintenance
Category: Service
Established dealer
First less than excellent service exp.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 08/24/2016 04:56 AM

Good morning,

   I am sorry to hear about this. I spoke with Chris today, and he will be reaching out to you today. We checked on the part and still show it be be on backorder, with an ETA of the 30th. Please plan on expecting a call from Chris today.


Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
RC
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RANDY C.
Wilmington, NC
2004 Hyundai Sonata
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/03/2014
verified customer Verified Customer
Category: Service
Still cannot fix cruise control
Taken in three times over a two year period, not fixed and approx. $350 in charges. Taken back, kept car 3 days, told a $ 700. repair might fix problem, but no guarantee. It is obvious that technicians have in the past thrown parts at the problem hoping for a fix that never worked. I have no confidence in their service department and would not recommend this dealership for a future purchase.
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/27/2014
Service Type: Maintenance
Category: Service
Cannot fix cruise control
Taken in three times over a two year period to fix problem cruise control. Dealership has been unable to fix problem.
Not Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 08/21/2014 08:28 AM

Thank you for your sharing your feedback with us.  It is very unfortutante to hear that the cruise control stopped working again.  My Service Advisor, Chris, told me that you contacted him during your trip and that you are going to let us know when you return so we can remedy this concern for you.  I'm very confident that this concern will be resolved when the car is returned to our facility.  We look forward to hearing from you.

Best Regards,
Phillina Jacobs
Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
SR
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Steven R.
Leland, NC
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/08/2022
Service Type: Repair
verified customer Verified Customer
5
Category: Service
great service but go elsewhere for routine needs
great service but go elsewhere for routine needs
BRETT L., Service Manager from Parkway Hyundai of Wilmington responded on 03/08/2022 11:42 AM

Hi,
Thanks for the feedback. Sorry you found the website a disappointment. Would you like a call back?

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Employees worked with
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CHRISTOPHER BRUNK DEEN
JK
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Jonathan K.
Wilmington, NC
2016 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/28/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Never again
After personally calling 3 separate times to confirm my 9am apt was set for an oil change in addition to assessing my check engine light and fixing the recall, I still walked and was told the apt was just for my oil change. After waiting for my car all day I texted the provided number and recieved no response. Then was called and told my car would not be ready until the following morning. The reason given being that they did not start on the car until after lunch and we’re unaware of the engine light and recall. Only after a lengthy conversation we’re they convinced to ensure my car would be ready by closing. Then when picking up my car, I asked a question and was made to feel stupid by the employee as if the answer was obvious. The notorious awful car guy honestly. I will say the job was completed so that’s good, but I would never recommend this dealer to anyone. I loved my dealership back in Raleigh and it is honestly worth the 2 hour drive to get my service done there. Completely unacceptable service.
BRETT L., Service Manager from Parkway Hyundai of Wilmington responded on 02/28/2022 12:56 PM

Hello,
Thanks for filling out the survey. Sounds like we may have dropped the ball on this. We know your time is very important to you and we are sorry this happend. I would like to reach out to you and figure out what went wrong. When would be a good time to call? 

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Employees worked with
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CHRISTOPHER BRUNK DEEN
CP
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Christopher P.
Whiteville, NC
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Always a good experience
Customer service that shows they care and quality repairs.
SYDNEY B. from Parkway Hyundai of Wilmington responded on 02/28/2022 08:39 AM

Thank you for the 5 star review. We always appreciate positive feedback from our customers! 

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Wilmington, NC
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service!
Friendly and knowledgeable staff
SYDNEY B. from Parkway Hyundai of Wilmington responded on 02/28/2022 08:37 AM

Thank you for the 5 stars review. Friendly, efficient is what you get when you come to Parkway Hyundai! 

Employees worked with
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CHRISTOPHER BRUNK DEEN
PF
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Pamela F.
Wilmington, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
10
Category: Service
Always great!
Wonderful ,knowledgeable!
SYDNEY B. from Parkway Hyundai of Wilmington responded on 02/25/2022 09:19 AM

Thank you for the 5 star review. We always appreciate positive feedback from our customers! 

Employees worked with
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CHRISTOPHER BRUNK DEEN
RF
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Richard F.
Wilmington, NC
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
100%
Great service!
SYDNEY B. from Parkway Hyundai of Wilmington responded on 02/25/2022 09:18 AM

Thank you for the 5 star review. We appreciate you coming to our dealership! 

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Wilmington, NC
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Always amazing service!
HELEN C. from Parkway Hyundai of Wilmington responded on 02/07/2022 08:01 AM

Thank you for the 5 star review. Treating our customers to excellent service is always priority! We are so glad your experience here was a positive one! 

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Southport, NC
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Outstanding Service
I am always pleased with the service that Parkway Hyundai provides. The work is completed in a timely fashion. I trust the personnel that I have dealt with over the past 10 years and will continue to use them and purchase vehicles from them. Chris Deen, my service advisor, always provides me with honest assessments as to what needs to be done to keep my vehicle in great running condition. I highly recommend this dealership.
HELEN C. from Parkway Hyundai of Wilmington responded on 02/04/2022 12:35 PM

Thank you so much for the great review! Treating our customers to excellent services is always our priority. We are grateful to have you as parts of our Parkway family. We look forward in seeing you at your next service! 

Employees worked with
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CHRISTOPHER BRUNK DEEN
WR
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William R.
Supply, NC
2021 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/02/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
My experience w
Happy with overall service. Just take a long time to get Appointments for service
BRETT L., Service Manager from Parkway Hyundai of Wilmington responded on 02/15/2022 05:21 AM

Thanks for your response. 
We understand your frustration with appointment times. We had a time period between Christmas with an outbreak of illnesses in our work crew. We are now getting back to a normal work schedule. Thanks for being patience.

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Employees worked with
avatar
CHRISTOPHER BRUNK DEEN
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