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SureCritic / Hyundai Dealer / Parkway Hyundai of Wilmington / CHRISTOPHER BRUNK DEEN
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CHRISTOPHER BRUNK DEEN

Parkway Hyundai of Wilmington
Certified Master Hyundai Service Advisor with 10 years experience
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1150 reviews)
90

Reviews of CHRISTOPHER BRUNK DEEN

Verified Customer
Wilmington, NC
2015 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Chris Deen and the team at Parkway Hyundai do a fantastic job and have the customers best interests in mind. Recommend to any potential customer.
Not Recommended
BRETT L., Service Manager from Parkway Hyundai of Wilmington responded on 07/20/2020 12:29 PM

Thanks for the great review. I agree, Chris Deen is top notch and is a great asset to the Parkway team.

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Employees worked with
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CHRISTOPHER BRUNK DEEN
DF
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Daniel F.
Wilmington, NC
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2019
verified customer Verified Customer
Category: Service
Service
All previous issues were discussed and resolved quickly
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/05/2019
Service Type: Repair
Category: Service
Bad quality
Job not done properly as well as no communication. I had to call them to hear anything back
Not Recommended
BRETT L., Service Manager from Parkway Hyundai of Wilmington responded on 12/06/2019 07:27 AM

Hello,
I will look into this situation about the paint. I hope that we treated you with respect and professionalism. The survey is a direct reflection of how we treat our customers. I will have the advisor reach out to you.

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Employees worked with
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CHRISTOPHER BRUNK DEEN
SF
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Sean F.
Wilmington, NC
2013 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/24/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Expensive
No loaner offered on a recall. Also car returned to me without even being washed. I’ll look for a new dealer in the future
Not Recommended
BRETT L., Service Manager from Parkway Hyundai of Wilmington responded on 04/25/2019 05:01 AM

Sean,
I just wanted to follow up with you about your last service. I tried to determine what happened. We do offer loaner cars on recalls if available when scheduled. It appears you made your appointment on line and didn't indicate you needed a loaner car.
You also indicated we did not wash your vehicle. I hope the advisor explained to you that we are remodeling our car wash and hope they offered a voucher for a free car was at cruiser's car wash.
Please reach out to me if you have any questions.

Brett Lee
Service Manager
910-392-4888
blee@parkwayofwilmington.com
Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Shallotte, NC
2018 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/12/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
service department
service department needs to fix the problem and explore all options so it can be fixed before releasing the vehicle
Not Recommended
BRETT L., Service Manager from Parkway Hyundai of Wilmington responded on 04/15/2019 04:56 AM

Hello,

I am sorry you're having trouble with your Santa Fe. We respect your time and efforts when you bring us your vehicle. Our team works hard to make sure we fix it right the first time so understand that we would not purposely  send your vehicle out with out checking our work and test driving it. Intermittent problems are one of the hardest things to diagnose.
The question now is, has the light come back. If so, then we can schedule a time to fix it.
Please contact me personally.

Brett Lee
Hyundai Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Wilmington, NC
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/30/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Dissatisfied
Review and read the review.
Owners... Come out of the house on the weekends and watch your operations.
Not Recommended
BRETT L., Service Manager from Parkway Hyundai of Wilmington responded on 01/31/2019 01:15 PM

Hello,
My name is Brett Lee at Parkway Hyundai and I am the service manager. Sorry to hear about your last service visit. Looks like there may have been a break down in communications. I spoke with the advisor that was helping you out. It seems that he should have reached out and updated you about your vehicle before you made the trip down to the dealership. I spoke to him about this and it's something that we will be working on in the future.
I hope it wasn't too inconvenient for you.
Thank you for your business and we look forward to see you again.
Please reach ou to me if I can further assist you in this matter.

Brett Lee
Parkway Hyundai
910-202-8729

Employees worked with
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CHRISTOPHER BRUNK DEEN
JC
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Janet C.
Leland, NC
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Caring people
I appreciate the reviews each time I see the notice.
Not Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 01/28/2019 06:04 AM

Thank you for taking our survey! We appreciate your continued business!

Employees worked with
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CHRISTOPHER BRUNK DEEN
JE
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Jack E.
Wilmington, NC
2014 Hyundai Azera
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/12/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Get someone who knows what they are doing to run your services department
Very disappointed in your performance
Not Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 10/16/2018 05:16 AM

Thank you for sharing your feedback.  I apologize for the lengthy wait time, we were a little backed up that day and that should have been communicated with you in a timely manner.  Also, like Helen mentioned on the phone, we no longer have a detail department on-site.  We understand it may be a slight inconvenience driving to another location which is why we are giving complimentary "full" service wash instead of "exterior" only to our customers while we are renovating our detail department. We will strive to provide quicker service in the future.

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Wilmington, NC
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
friendly
good experience
Not Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 08/06/2018 07:32 AM

Thank  you for sharing your feedback! We appreciate your business!

Employees worked with
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CHRISTOPHER BRUNK DEEN
NC
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Nancy C.
Wilmington, NC
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Rondo service
Chris is awesome
Not Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 05/24/2018 05:32 AM

Thank you for the 5-star review. We appreciate your business!

Employees worked with
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CHRISTOPHER BRUNK DEEN
SS
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Susan S.
Leland, NC
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Your parts department is a rip off!!
You do not inventory a part for my 2011 Genesis and you wanted $961 to replace the part. I bought it from New Rochelle Hyundai for $625 and I know they bought it
from the manufacturer for a lot less. You do not do that to customers.
Not Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 04/23/2018 06:44 AM

Thank you for your feedback! We appreciate your business and hope you will choose Parkway Hyundai for your next service.

Employees worked with
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CHRISTOPHER BRUNK DEEN
PC
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Patrick C.
Wilmington, NC
2010 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2018
verified customer Verified Customer
Category: Service
Resolved concerns
Chris,my service advisor, was concentious in following up on a pricing concern I had with the dealership,s price structure. His concern for my well being and detailed fpllow up has made all the difference in how I view service at Parkway.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/14/2018
Service Type: Maintenance
Category: Service
World's most expensive bulb.
I spent over $400 on tires, an inspection, and a 4 wheel alignment. The service was super, timely, and reasonable. To pass the annual inspection, I had the burnt out bulb over the license plate replaced.
When I got home I examined my copy of the bill and found out the bulb had been billed at $7 and the labor to change the bulb was $15! I was annoyed with myself for authorizing the service writers"Oh, and you need a new bulb for the license plate" comment without realizing the cost involved. And I can't help but feeling annoyed that I put myself in a position where I'm supposed to think that $25 for a replacement light bulb is reasonable! I won't be back.
Not Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 04/18/2018 04:45 AM

Thank you for your feedback!

I'm sorry you did not have a 5 star experience with us; we will work on this in the future.

Employees worked with
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CHRISTOPHER BRUNK DEEN
JM
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John M.
Southport, NC
2014 Hyundai Sonata Hyb
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/24/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
This was not the experience I am used to.
This service experience is not what I expected.
Why should I drive 45 minutes to this dealership only to have to wait longer than normal for similar service.
Not Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 01/26/2018 10:21 AM

Thank you so much for your feedback!   I apologize that we did not provide a 5 star experience.  We will also use this as a coaching tool to improve our detail department.

We do appreciate your business!

Employees worked with
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CHRISTOPHER BRUNK DEEN
BT
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Brian T.
Carolina Beach, NC
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/16/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Clean, fast and friendly
Would like a status call to when my part will be in please.
Not Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 12/18/2017 10:54 AM

Thank you for bringing this to our attention. We have given you a call and left a message. Thank you so much for being our customer!

Employees worked with
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CHRISTOPHER BRUNK DEEN
CJ
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Cornelia J.
Leland, NC
2017 Hyundai Accent
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/14/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Terrible
Due to my experience with Josh I will not return.
Not Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 12/15/2017 06:19 AM

Thank you for sharing your feedback.  I apologize that Josh didn't go above and beyond for you during your visit. And, wow, that was a nice gesture for the sales person to pay for your service out of his pocket.  Sounds like there was a little confusion all the way around. 

I'm glad that Chris provided you with top notch customer service.  We appreciate your business and look forward to seeing you when your vehicle is due for service.

PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 12/18/2017 10:09 AM

Thank you for allowing us to send you a rescore!

Employees worked with
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CHRISTOPHER BRUNK DEEN
WR
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William R.
Burgaw, NC
2009 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/10/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
william
fffffffffffffffffffffffffffffffffffffffff
Not Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 12/12/2017 08:49 AM

Thank you for your feedback.  Please provide feedback as to how we could improve from your 3 star review of your service experience.

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Wilmington, NC
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/05/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
FAST
I called the dealership to have a part replaced that was under warranty and they guided me through the whole process in a timely manner.
Not Recommended
HELEN C. from Parkway Hyundai of Wilmington responded on 12/06/2017 05:48 AM

Fast, courteous service is what you will get when you come to Parkway Hyundai. We hope you will choose us for your next maintenance service!

Employees worked with
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CHRISTOPHER BRUNK DEEN
WD
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Wayne D.
Southport, NC
2017 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/08/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
NOT is the appropriate word
This was my first time for service on my Hyundai for an oil change. I had appointment but it took over 2 hours, and the reason I was told they only had one oil change technician. The real reason is my car did not even go into the Bay for over an hour from my appointment time. I don't know why they offer a car wash if they do a terrible job and it adds more time to your waiting. I had to rewash my cay especially the windows when I got home. If you have to wait their waiting area is the worst and don't expect any water unless you use the vending machine.
Not Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 11/14/2017 08:13 AM

Thank you for sharing your feedback!  I will address these issues that you have brought to our attention so we can improve our processes and quality.

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Wilmington, NC
2012 Hyundai Elantra To
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/28/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
review
The workmanship reflects a disrespect for the mechanics working at Parkway. There is systemic apathy that shows in careless, incomplete repairs. This has been brought to my attention when I had to have my car serviced at independant repair shops out of town.
Not Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 10/31/2017 05:46 AM

Thank you for your feedback!  I'm sorry you are not happy with your vehicle but we will always be here for you to assist you.

We appreciate your business!

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Wilmington, NC
2012 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/25/2017
verified customer Verified Customer
Category: Service
Updated
Chris did an excellent job of making a bad situation better. Appreciate his actions and follow up.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/23/2017
Service Type: Maintenance
Category: Service
Unsatisfactory Service
Service has always been great, but not this time!
Not Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 10/25/2017 09:34 AM

I'm glad to hear that Chris was able to resolve your concerns and we look forward to regaining your trust.
We appreciate your business and look forward to seeing you at your next service interval.

Employees worked with
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CHRISTOPHER BRUNK DEEN
MK
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Mark K.
Wilmington, NC
2015 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/17/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Never bought a car
They used my name and email for someone buying a car and can not seem to correct it. I have be sent mails that would allow to access his account so they are horrible with personal information. This has been going on for over a year and they still can’t correct it.
Not Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 10/18/2017 12:52 PM

Thank you for sharing.  This is the first time that this has been brought to my attention.  I have personally removed your email from our database.

Employees worked with
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CHRISTOPHER BRUNK DEEN
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