CESAR CARDENAS

Assistant Service Manager

Fontana Hyundai

Overall Rating

4.9

(114 reviews)

91

Reviews of CESAR CARDENAS

JS

Jennifer S.

Fontana, CA

2015 Hyundai Veloster

ReScore Review™

03/06/2022

Verified Customer

5

Category: Service

Caesar was more then accommodating..

My daughter took her car in and says that Caesar was very nice and helpful.

Original Review

03/01/2022

Service Type: Maintenance

3

Category: Service

Wish I never bought a Hyundai

Wish I knew when I was purchasing a Hyundai for my daughter everything I know now. I would have went elsewhere. This dealership needs so.e serious improvements. If it wasn't so close to my home, I would for sure go elsewhere for service and I still may have to because they did not fix the problem.

CHRISTINA K A. from Fontana Hyundai responded on 03/01/2022 06:45 PM

Thank you for taking the time to share your feedback. Our service advisor Cesar, will reach out to discuss looking at the issues you are now experiencing. It looks like you brought the vehicle in for a check engine light and the issue was addressed based on the codes triggered by your vehicle and the state of the catalytic converter as well as the oxygen sensors not registering. We will reach out off line to the number on file in order to discuss options and see if we can bring the vehicle in and have you drive with a technician so they can experience what it is you are describing. We want to make sure we address all concerns and rectify to the best of our abilities. We look forward to the opportunity to examine your concerns further.

Thank you,
Christina
Fontana Hyundai

Employees worked with

Assistant Service Manager

Verified Customer

Rancho Cucamonga, CA

2016 Hyundai Sonata Hybrid

ReScore Review™

02/23/2022

Verified Customer

10

Category: Service

High quality customer service makes all the difference!

I appreciate the service advisor taking the time to discuss my concerns. I feel much better about the situation. This service agent is the reason I will continue to support this dealership. All businesses could use such high quality customer service.

Original Review

02/22/2022

Service Type: Maintenance

5

Category: Service

No courtesy car for multi-day repair makes otherwise great service mediocre

Car needed repair that was covered by warranty, but due to “low value” of the repair, warranty rep would not cover rental car cost. Dealer covered 1 day of rental. Fact that the dealer doesn’t provide courtesy car for these situations makes this a poor option for extended repairs.

LORRAINE M. from Fontana Hyundai responded on 02/22/2022 03:07 PM

Good Afternoon Tamara thank you for your feedback i will talk to higher management about this issue .. If you have any questions or concerns we are here to help you.
Thank You

Bianca Saenz
Customer Relations manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with

Assistant Service Manager

Verified Customer

Adelanto, CA

2018 Hyundai Sonata

ReScore Review™

02/16/2022

Verified Customer

10

Category: Service

Caesar was very nice and friendly.

Excellent customer service did not feel the time at the dealer.

Original Review

02/15/2022

Service Type: Repair

0

Category: Service

Good service

Wanted to see if Hyundai would check my transmission fluids, but said no, having warranty that is unfair.

LORRAINE M. from Fontana Hyundai responded on 02/16/2022 10:57 AM

Good Morning thank you for taking the time for fill the survey i will be talking to higher management about this issue . If you have any questions or concerns we are here to help you .

Thank You
Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

CHRISTINA K A. from Fontana Hyundai responded on 02/17/2022 08:32 AM

Thank you for taking the time to speak with Cesar and clarify the transmission fluid inspection request you had. Unfortunately if the vehicle is not exhibiting concerns we would not open it up, as the transmission is a sealed component with no dipstick. We do appreciate the feedback and hope you will reach out should you have any questions or concerns in the future.

Employees worked with

Assistant Service Manager

Verified Customer

San Bernardino, CA

2021 Hyundai Elantra Hev

ReScore Review™

01/26/2022

Verified Customer

10

Category: Service

Solid professionals, great service

Fontana Hyundai’s staff have always treated me with courtesy and professionalism. All costs have been clearly explained, and the service itself is exceptional. On my last visit, I went out of necessity without an appointment, and was still immediately taken care of. The work they’ve done to service my car has held up well. I appreciate how they go out of their way to help clients feel welcome and comfortable while waiting for our vehicles.

Original Review

01/19/2022

Service Type: Maintenance

9

Category: Service

Friendly and helpful service

I have always felt treated very professionally when I have gone to Fontana Hyundai. All costs have been clearly explained, and the service itself is exceptional. On my last visit, I went out of necessity without an appointment, and was still immediately taken care of. The only confusion I had was regarding what seemed like a long time between seeing my car leave the garage and its actual return to me.

LORRAINE M. from Fontana Hyundai responded on 01/20/2022 08:24 AM

good morning thank you for your 5 star we appreciate to hear back from our customers how there visit was here at fontana hyundai.. if you ever have any questions or concerns we are here to help you ..

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with

Assistant Service Manager

Verified Customer

Porterville, CA

2017 Hyundai Tucson

ReScore Review™

01/19/2022

Verified Customer

9

Category: Service

Excellent service visit.

Staff was very professional and friendly.

Original Review

01/17/2022

Service Type: Repair

8

Category: Service

Good service visit.

Staff is very professional and friendly.

LORRAINE M. from Fontana Hyundai responded on 01/18/2022 08:32 AM

good moring thank you for taking the time to fill out our survey we appreciate to hear our customers feedback i will be talking to higher management about this issue .. if you have any questions or concerns we are here to help you ..

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with

Assistant Service Manager

EB

Erick B.

Fontana, CA

2015 Hyundai Veloster

04/02/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Maintenance

I always get the best customer service. Cesar is always very helpful . I will definitely be going back for all my car services.

LORRAINE M. from Fontana Hyundai responded on 04/04/2022 10:23 AM

Good morning Erick Thank you so much for taking time to submit your feedback. We appreciate your time and your business. If you have any further questions please don't hesitate to contact us.

Employees worked with

Assistant Service Manager

JA

Jawaad A.

Fontana, CA

2013 Hyundai Genesis Coupe

03/31/2022

Service Type: Repair

Verified Customer

10

Category: Service

Cesar Cardenas is the man to talk to.

Car appointments aren't the funnest thing to go, let alone to a dealership. However, Cesar Cardenas really made the experience a wholesome one. He is very professional and friendly and gets the job done. The service was great and I would highly recommend working with Cesar.

LORRAINE M. from Fontana Hyundai responded on 04/01/2022 10:59 AM

Good Morning Jawaad thank you for the 5 stars , We are so glad your experience here was a positive one . If you have any questions or concerns we are here to help you .

Thank You

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with

Assistant Service Manager

GJ

Garcia J.

Fontana, CA

2020 Hyundai Sonata Hev

03/31/2022

Service Type: Repair

Verified Customer

10

Category: Service

Muy profesional

Muy buena atención y profesional

LORRAINE M. from Fontana Hyundai responded on 04/01/2022 10:25 AM

Good Morning Juana thank you for the 5 stars , We appreciate your feedback on your visit here . If you have any questions or concerns we are here to help you.

Thank You

Bianca Saenz
Cusatomer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with

Assistant Service Manager

Verified Customer

Riverside, CA

2012 Hyundai Sonata Hybrid

03/30/2022

Service Type: Repair

Verified Customer

10

Category: Service

Excellent service! Caesar was awesome!! He was honest about the services that needed to be done. We would definitely return.

Staff was extremely helpful and knowledgeable. They seemed to really care about their customers. They were honest and did not try to sell services that were not required (which is something we've experienced in the past with other dealers). Caesar was awesome!!! We would definitely continue to bring our business to store.

LORRAINE M. from Fontana Hyundai responded on 03/31/2022 08:03 AM

Good Morning Richard thank you for the 5 star , We appreciate time on filling out our survey we always love to hear our customers feedback on there visit here at Fontana Hyundai. If you have any questions or concerns we are here to help you .

Thank You

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with

Assistant Service Manager

MS

Michelle S.

Fontana, CA

2018 Hyundai Tucson

03/30/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Always pleased

Cesar my provider does an outstanding job! Always on top of his game ??. Overall great survice and I never wait too long to get my car back that same day

LORRAINE M. from Fontana Hyundai responded on 03/30/2022 01:14 PM

Thank you Michelle for your 5 star return we appreciate you positive feedback. Thank you for continuing to be one of our returning customers. If you have any further questions please feel free to contact us.

Employees worked with

Assistant Service Manager

Verified Customer

Fontana, CA

2013 Hyundai Elantra

03/30/2022

Service Type: Maintenance

Verified Customer

9

Category: Service

Oil Change & Transmission Fluid Exchange

Friendly and expedient service.

LORRAINE M. from Fontana Hyundai responded on 03/30/2022 12:18 PM

Good Morning thank you for your 5 stars , We appreciate your feedback on your visit here at our dealer. If you have any questions or concerns we are here to help you .

Thank You

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with

Assistant Service Manager

Verified Customer

Rialto, CA

2017 Hyundai Veloster

03/30/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Great customer service

Caesar was awesome to work with. Explained everything thoroughly and got the service done in a timely manner. Would definitely recommend taking your vehicle here.

LORRAINE M. from Fontana Hyundai responded on 03/30/2022 12:21 PM

Good Morning thank you for the 5 stars , We appreciate you taking your time to fill out our survey . If you have any questions or concerns we are here to help you .

Thank You
Customer Relations Manager
bsaenz@fontnahyundai.com
(909)371-1850

Employees worked with

Assistant Service Manager

Verified Customer

Fontana, CA

2017 Hyundai Sonata

03/29/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Excellent

The customer service is always exceptional. They go above and beyond the call of duty when assisting me. I don't have to concern myself with if the job was done correctly because they make sure that everything is okay before I leave.

LORRAINE M. from Fontana Hyundai responded on 03/29/2022 10:06 AM

Good Morning thank you for the 5 stars , We appreciate you feedback on your visit here at our dealer. If you have any questions or concerns we are here to help you .

Thank You

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with

Assistant Service Manager

MS

Marisol S.

San Jacinto, CA

2022 Hyundai Palisade

03/28/2022

Service Type: Repair

Verified Customer

10

Category: Service

Service Department Was Extremely Helpful

The service department was very thorough with the maintenance, and made sure we had another vehicle to rent while ours was being worked on....the return of the rental was also very easy and convenient.

LORRAINE M. from Fontana Hyundai responded on 03/29/2022 08:46 AM

Good Morning Marisol thank you for the 5 stars , We always appreciate hearing from our customers. If you have any questions or concerns we are here to help you .

Thank You

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with

Assistant Service Manager

Verified Customer

Fontana, CA

2019 Hyundai Ioniq Phev

03/22/2022

Service Type: Repair

Verified Customer

10

Category: Service

Exceptional customer service!

The customer service I received from Cesar was exceptional! He communicated with me frequently throughout the process and the vehicle service was completed in a timely manner. I will definitely return to Fontana Hyundai in the future!

LORRAINE M. from Fontana Hyundai responded on 03/22/2022 09:38 AM

Thank you so much for your positive feedback. We appreciate your business. If you have any questions or concerns please don't hesitate to reach out to us.

Employees worked with

Assistant Service Manager

SS

Saleana S.

Chino, CA

2020 Hyundai Tucson

03/17/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Exceptional Service!!!

I am very happy with the service given at Hyundai Fontana! Cesar and the service team are all very friendly, professional, and prompt. Every time I have visited, I've been very pleased with the service on my Hyundai Tuscan! Thank you!

BIANCA S. from Fontana Hyundai responded on 03/18/2022 09:50 AM

Good Morning Saleana thank you for the 5 stars , We appreciate your feedback . If you have any questions or concerns we are here to help you.

Thank You

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with

Assistant Service Manager

JC

Jorge C.

Hesperia, CA

2021 Hyundai Palisade

03/16/2022

Service Type: Repair

Verified Customer

10

Category: Service

Oil change

Even I set up an appointment it rock almost two hours...my toughts were: I have an appointment, I will not have to wait too long...

LORRAINE M. from Fontana Hyundai responded on 03/17/2022 09:32 AM

Good Morning Jorge thank you for your 5 stars ,We always appreciate positive feedback from our customers. If you ever have any questions or concerns please don't ever hesitate to reach out to us.

Employees worked with

Assistant Service Manager

SJ

Samantha J.

Fontana, CA

2017 Hyundai Veloster

03/16/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

AMAZING SERVICE

Trevor and the team at Hyundai Fontana made it super easy to get into a new car! I can be a bit difficult, so I do appreciate the patience they had with me. Trevor was able to break down the different models of the Kona and properly break down the safety features to me. Highly recommend coming here if you are looking for a new car ! The facility is kept clean and and staff members are very attentive.

LORRAINE M. from Fontana Hyundai responded on 03/16/2022 02:10 PM

Thank you Samantha for your feedback. So happy to hear that you are enjoying the new vehicle. Please don't ever hesitate to reach out to us with any questions or concerns.

Employees worked with

Assistant Service Manager

CM

Colleen M.

Riverside, CA

2021 Hyundai Palisade

03/16/2022

Service Type: Repair

Verified Customer

10

Category: Service

Great service

Have gotten my car serviced here 2x. Their service Department has a really friendly staff, they’re quick, and they wash my car after! I drive from riverside to get my car serviced here because customer service is exceptional!

LORRAINE M. from Fontana Hyundai responded on 03/16/2022 02:06 PM

Thank you so much for your positive feedback. We appreciate your business! If you have any further questions or concerns please don't hesitate to reach out to us.

Employees worked with

Assistant Service Manager

Verified Customer

Perris, CA

2017 Hyundai Elantra

03/15/2022

Service Type: Repair

Verified Customer

10

Category: Service

Great Customer Service

Ceasar was great !!! Always kept me posted with the progress on my vehicle…and scheduled a reservation for a rental and took care of 3 days of rental .

BIANCA S. from Fontana Hyundai responded on 03/15/2022 03:23 PM

Good Afternoon thank you for the your 5 stars ,We appreciate your positive review . If you have any questions or concerns we are here to help you .

Thank You

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with

Assistant Service Manager

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