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SureCritic / Hyundai Dealer / Fontana Hyundai / CESAR CARDENAS
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CESAR CARDENAS

Assistant Service Manager
Fontana Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(114 reviews)
91

Reviews of CESAR CARDENAS

EB
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Erick B.
Fontana, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Maintenance
I always get the best customer service. Cesar is always very helpful . I will definitely be going back for all my car services.
LORRAINE M. from Fontana Hyundai responded on 04/04/2022 10:23 AM

Good morning Erick Thank you so much for taking time to submit your feedback. We appreciate your time and your business. If you have any further questions please don't hesitate to contact us. 

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
JA
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Jawaad A.
Fontana, CA
2013 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Cesar Cardenas is the man to talk to.
Car appointments aren't the funnest thing to go, let alone to a dealership. However, Cesar Cardenas really made the experience a wholesome one. He is very professional and friendly and gets the job done. The service was great and I would highly recommend working with Cesar.
LORRAINE M. from Fontana Hyundai responded on 04/01/2022 10:59 AM

Good Morning Jawaad thank you for the 5 stars , We are so glad your experience here was a positive one . If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
GJ
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Garcia J.
Fontana, CA
2020 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Muy profesional
Muy buena atención y profesional
LORRAINE M. from Fontana Hyundai responded on 04/01/2022 10:25 AM

Good Morning Juana thank you for the 5 stars , We appreciate your feedback on your visit here . If you have any questions or concerns we are here to help you.

Thank You 

 Bianca Saenz
Cusatomer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Riverside, CA
2012 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service! Caesar was awesome!! He was honest about the services that needed to be done. We would definitely return.
Staff was extremely helpful and knowledgeable. They seemed to really care about their customers. They were honest and did not try to sell services that were not required (which is something we've experienced in the past with other dealers). Caesar was awesome!!! We would definitely continue to bring our business to store.
LORRAINE M. from Fontana Hyundai responded on 03/31/2022 08:03 AM

Good Morning Richard thank you for the 5 star , We appreciate time on filling out our survey we always love to hear our customers  feedback on there visit here at Fontana Hyundai. If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz 
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
MS
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Michelle S.
Fontana, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always pleased
Cesar my provider does an outstanding job! Always on top of his game ??. Overall great survice and I never wait too long to get my car back that same day
LORRAINE M. from Fontana Hyundai responded on 03/30/2022 01:14 PM
Thank you Michelle for your 5 star return we appreciate you positive feedback. Thank you for continuing to be one of our returning customers. If you have any further questions please feel free to contact us. 
Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Fontana, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Oil Change & Transmission Fluid Exchange
Friendly and expedient service.
LORRAINE M. from Fontana Hyundai responded on 03/30/2022 12:18 PM

Good Morning thank you for your 5 stars , We appreciate your feedback on your visit here at our dealer. If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Rialto, CA
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great customer service
Caesar was awesome to work with. Explained everything thoroughly and got the service done in a timely manner. Would definitely recommend taking your vehicle here.
LORRAINE M. from Fontana Hyundai responded on 03/30/2022 12:21 PM

Good Morning thank you for the 5 stars , We appreciate you taking your time to fill out our survey . If you have any questions or concerns we are here to help you .

Thank You 
Customer Relations Manager
bsaenz@fontnahyundai.com
(909)371-1850 

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Fontana, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent
The customer service is always exceptional. They go above and beyond the call of duty when assisting me. I don't have to concern myself with if the job was done correctly because they make sure that everything is okay before I leave.
LORRAINE M. from Fontana Hyundai responded on 03/29/2022 10:06 AM

Good Morning thank you for the 5 stars , We appreciate you feedback on your visit here at our dealer. If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
MS
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Marisol S.
San Jacinto, CA
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service Department Was Extremely Helpful
The service department was very thorough with the maintenance, and made sure we had another vehicle to rent while ours was being worked on....the return of the rental was also very easy and convenient.
LORRAINE M. from Fontana Hyundai responded on 03/29/2022 08:46 AM

Good Morning Marisol thank you for the 5 stars , We always appreciate hearing from our customers. If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
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Verified Customer
Fontana, CA
2019 Hyundai Ioniq Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional customer service!
The customer service I received from Cesar was exceptional! He communicated with me frequently throughout the process and the vehicle service was completed in a timely manner. I will definitely return to Fontana Hyundai in the future!
LORRAINE M. from Fontana Hyundai responded on 03/22/2022 09:38 AM

Thank you so much for your positive feedback. We appreciate your business. If you have any questions or concerns please don't hesitate to reach out to us. 

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
SS
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Saleana S.
Chino, CA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional Service!!!
I am very happy with the service given at Hyundai Fontana! Cesar and the service team are all very friendly, professional, and prompt. Every time I have visited, I've been very pleased with the service on my Hyundai Tuscan! Thank you!
BIANCA S. from Fontana Hyundai responded on 03/18/2022 09:50 AM

Good Morning Saleana thank you for the 5 stars , We appreciate your feedback . If you have any questions or concerns we are here to help you.

Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
JC
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Jorge C.
Hesperia, CA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Oil change
Even I set up an appointment it rock almost two hours...my toughts were: I have an appointment, I will not have to wait too long...
LORRAINE M. from Fontana Hyundai responded on 03/17/2022 09:32 AM

Good Morning Jorge thank you for your 5 stars ,We always appreciate positive feedback from our customers. If you ever have any questions or concerns please don't ever hesitate to reach out to us. 

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
SJ
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Samantha J.
Fontana, CA
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
AMAZING SERVICE
Trevor and the team at Hyundai Fontana made it super easy to get into a new car! I can be a bit difficult, so I do appreciate the patience they had with me. Trevor was able to break down the different models of the Kona and properly break down the safety features to me. Highly recommend coming here if you are looking for a new car ! The facility is kept clean and and staff members are very attentive.
LORRAINE M. from Fontana Hyundai responded on 03/16/2022 02:10 PM

Thank you Samantha for your feedback. So happy to hear that you are enjoying the new vehicle. Please don't ever hesitate to reach out to us with any questions or concerns. 

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
CM
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Colleen M.
Riverside, CA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
Have gotten my car serviced here 2x. Their service Department has a really friendly staff, they’re quick, and they wash my car after! I drive from riverside to get my car serviced here because customer service is exceptional!
LORRAINE M. from Fontana Hyundai responded on 03/16/2022 02:06 PM

Thank you so much for your positive feedback. We appreciate your business! If you have any further questions or concerns please don't hesitate to reach out to us. 

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Perris, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Customer Service
Ceasar was great !!! Always kept me posted with the progress on my vehicle…and scheduled a reservation for a rental and took care of 3 days of rental .
BIANCA S. from Fontana Hyundai responded on 03/15/2022 03:23 PM

Good Afternoon thank you for the your 5 stars ,We appreciate your positive review . If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
SD
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Stephanie D.
Fontana, CA
2022 Hyundai Tucson Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Easy peasy
So easy to schedule. Very kind staff.
BIANCA S. from Fontana Hyundai responded on 03/14/2022 11:49 AM

Good Morning Stephanie thank you for your 5 stars . Your feedback will help us improve in the future . If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
VL
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Victor L.
Rialto, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service.
I took my 2018 Sonata to get a 52.5k service and the experience was great. The new Fontana dealership is a really nice facility and the staff was great. My service advisor, Mr. Cardenas, was courteous, professional and knowledgeable. Great customer service makes a huge difference. I'll be coming back.
BIANCA S. from Fontana Hyundai responded on 03/14/2022 11:42 AM

Good Morning Victor thank you for the 5 stars , Your feedback is very valuable. We appreciate your feedback. If you have any questions or concerns we are here to help you.

Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
LW
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Latonia W.
Rialto, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good
Everything was good
BIANCA S. from Fontana Hyundai responded on 03/14/2022 09:51 AM

Good Morning Latonia thank you for the 5 stars , We always appreciate to hear feedback from our customers . If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
JS
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Jennifer S.
Fontana, CA
2015 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
verified customer Verified Customer
5
Category: Service
Caesar was more then accommodating..
My daughter took her car in and says that Caesar was very nice and helpful.
Employees worked with
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CESAR CARDENAS
Assistant Service Manager
MM
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Mario M.
San Bernardino, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Welcoming Environment
Professional and kind staff. Refreshments were a great touch as I waited for my vehicle.
BIANCA S. from Fontana Hyundai responded on 03/07/2022 02:55 PM

Good Afternoon Mario thank you for your 5 stars , We appreciate your positive feedback . If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz 
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
avatar
CESAR CARDENAS
Assistant Service Manager
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