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COLIN HENRY

Pohanka Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(364 reviews)
83

Reviews of COLIN HENRY

Verified Customer
Fort Washington, MD
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/04/2022
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Extremely Poor Service Experience
Think twice about bringing your vehicle to Pohanka Hyundai. They are not considerate of your time and or money. They are not good at following up with their customers. Plan on calling several times to get a status on your car because the service advisors there do not follow up and call back to update you. They don’t seem to have any empathy of inconveniencing there customer and they will not provide you with a rental for the inconvenience. The manager there is rude and insensitive.. They are not very customer friendly nir service oriented. They play on the fact that you need your car fixed. But don’t have a problem telling you that you can take your car elsewhere. Where is the compassion. COVID-19 hit and people forget how to be kind to others and to treat them as they would want to be treated.
MARCUS D. from Pohanka Hyundai responded on 03/06/2022 01:07 PM

We're deeply sorry that your experience was less than ideal. We strive for 100% customer satisfaction and will be in contact soon to discuss your recent service visit. Thank you for your business and we look forward to improving. 

Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
KP
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Kenneth P.
Washington, DC
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Best Service Ever
Sean Tolton is a great service reo. Always makes sure I get the best service.
Repairs are timely and cost efficient.
DAVID P. from Pohanka Hyundai responded on 12/23/2021 07:35 AM

Thank you for the kind comments!

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
Verified Customer
Fort Washington, MD
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional Service Every Time
My service advisor, Sean is phenomenal. He makes sure that I am taken care of every time I have to have my car serviced. I will keep coming back.
DAVID P. from Pohanka Hyundai responded on 12/14/2021 05:21 AM

Thank you for the kind comments and great score!

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
SW
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Sharie W.
Clinton, MD
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/03/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Great service!
Thanks to Will and the service department team for ALWAYS providing great service.
DAVID P. from Pohanka Hyundai responded on 11/05/2021 06:49 AM

Thanks for the kind comments for Will

Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
SM
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Sade M.
Rockville, MD
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good Job!
Service was great as always. Will is my go to guy. Car runs smoothly once again after I banged her up. Thanks, Pohanka Hyundai.
DAVID P. from Pohanka Hyundai responded on 10/14/2021 10:56 AM

Thanks for the great comments and score!

Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
CO
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Charlene O.
Washington, DC
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
AOC
The service is always excellent and I’m always informed by Sean, keeping me updated on my car serviced but I do feel that you all need to have more coupons available for customers when it comes to getting service done.
DAVID P. from Pohanka Hyundai responded on 09/18/2021 04:04 AM

Thank you!

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
SD
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Susan D.
Bowie, MD
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2021
verified customer Verified Customer
10
Category: Service
Service advisor
Sean Tolton goes above and beyond to help and very good communicator
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
SD
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Susan D.
Bowie, MD
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2021
verified customer Verified Customer
10
Category: Service
Service advisor
Sean Tolton goes above and beyond to help and very good communicator
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2021
Service Type: Maintenance
8
Category: Service
Major work visit
Sean my advisor is excellent however I had an issue that the vehicle had to be returned next day they figured out one if the issues promptly the other issue is intermittent so ei have to go back again for wiring issue
DAVID P. from Pohanka Hyundai responded on 08/17/2021 07:27 AM

Thanks for the comments to explain your concern.  I will reach out and see if we can resolve some of them.

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
VC
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Vincent C.
Clinton, MD
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/27/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service!
Employee friendly professionalism and timely service
Recommended
DAVID P. from Pohanka Hyundai responded on 07/29/2021 04:46 AM

Thanks for the feeback and great comments!  I will be reaching to you look for ways to improve our process.

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
KP
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Kenneth P.
Washington, DC
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best Service Around
I have used them for years and Seean always see that I get the best service and attention I need for my car
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/25/2021 12:38 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                      

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
EB
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Evelon B.
Clinton, MD
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai Santa Fe Sport
Customer service rep. Sean was very friendly and informative, as always he explained what was being done, approximately how long it would take, and when I should return, what would have to do done when I return for my next appointment.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/22/2021 08:10 AM

We appreciate your kind feedback about our employee. Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
SS
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Stephan S.
Temple Hills, MD
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Service
Excellent Service Thank you ?
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/02/2021 11:02 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                        

Employees worked with
CH
COLIN HENRY
JP
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Jocelyn P.
District Heights, MD
2011 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great
Very good service
Recommended
DAVID P. from Pohanka Hyundai responded on 05/31/2021 11:03 AM

Thank you we appreciate the chance to be your 5 Star dealer!!

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
KP
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Kenneth P.
Washington, DC
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Greatcplace for service
I really enjoy the service I receive from them. I am extremely pleased with sean the service representative. He always makes sure that I receive the best service.
Recommended
KALYN M B. from Pohanka Hyundai responded on 05/13/2021 05:25 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
JH
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Joseph H.
Silver Spring, MD
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Reliable and Honest Service
There are other Hyundai dealers closer to me but I chose to travel nearly 25 miles on the treacherous Rt. 495 Capitol Beltway to Pohanka Hyundai because of the reputable maintenance qualities. My car now has close to 53,000 miles and I will definitely be back for future services because they are honest.

I am sure that many will agree that having an honest auto maintenance facility is a cherished quality.

The entire dealership is maintained in immaculate condition and the open air waiting area and nearby showroom are extremely comfortable.

Additionally, the service managers who check you in, like Mr. Will J. Bishop, are very knowledgeable and conversant to easily portray whatever issues the car is facing.
Recommended
KALYN M B. from Pohanka Hyundai responded on 05/04/2021 10:02 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                         

Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
Verified Customer
Hyattsville, MD
2021 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service & Turnaround Times
See Charles Bivins and Will Bishop for outstanding service.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/19/2021 05:17 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come. 

Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
SJ
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Sheila J.
Fort Washington, MD
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Great reps from sales to service. Comfortable waiting area and convenient location makes Pohanka in Capital Heights a great place to purchase and service your vehicle. I highly recommend it!!
Recommended
MIGUEL D. from Pohanka Hyundai responded on 04/12/2021 05:27 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
TB
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Terri B.
Greater Landover, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Mileage Service and Brakes
The service provider was knowledgeable and ensured I was aware of the appropriate service needs.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/22/2021 05:16 AM

We appreciate your positive feedback about our business and employees Terri. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
TW
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Tyrone W.
Suitland, MD
2014 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sean @ Pohanka Hyundai
Sean has always been proactive, understanding and professional about issues I present to him with my vehicle and he addresses my issues with pleasantry and knowledge.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/16/2021 04:40 AM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
HM
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Hasani M.
Capitol Heights, MD
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/10/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Great location. Great service
Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/11/2021 05:56 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. Someone will reach out too soon to see if there is a way we can compensate you for the problems you encountered.

Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
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