CH

COLIN HENRY

Pohanka Hyundai

Overall Rating

4.6

(364 reviews)

83

Reviews of COLIN HENRY

Verified Customer

Clinton, MD

2016 Hyundai Sonata

02/11/2021

Service Type: Maintenance

Verified Customer

Category: Service

Had my car for 4 days & no phone call smh

I dropped my car off because the check engine light came on and the engine was making a weird sound. They had my car for four days and I was not informed about the problem with my vehicle until I called them. I was the. Informed of work that was performed on my car without my previous knowledge.

Not Recommended

MIGUEL D. from Pohanka Hyundai responded on 02/12/2021 06:53 AM

We appreciate your loyalty to Hyundai and we want to ensure that you are treated like a five star customer. Someone will reach out to you about your problems you expressed soon. If you have any other concerns or questions feel free to reach us at (301)9097381 or kbanks@pohanka.com.

Sincerely,
Kalyn

Employees worked with

IB

Ian B.

Capitol Heights, MD

2014 Hyundai Equus

07/11/2020

Service Type: Maintenance

Verified Customer

Category: Service

Had my car for 9 days without an update

I said I wouldn’t write a review but they keep sending me the email to review my last visit so here it go. I dropped my car for “early bird drop-off” June 25th for the check engine light illuminated they diagnosed it to a sensor and told me they have to order the part and it would be in the next day. That was the last I heard from anyone at the dealership about my car and it wasn’t until July 1st when I walked over to the General Manager’s office and told my situation. He of course got my car repair done, really?..I’m just fortunate to have another car but could you imagine if that was someone’s only car? No loaner vehicle, no real explanation of why it took so long, just I’m sorry, I understand your frustration...oh and take this bill for $300.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/14/2020 01:52 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DA

Danielle A.

Washington, DC

2013 Hyundai Elantra

ReScore Review™

06/01/2020

Verified Customer

Category: Service

Service uodate

Asia was very responsive and kind as well as extremely quick to resolve the issue. I felt at ease. I

Recommended

Original Review

05/25/2020

Service Type: Repair

Category: Service

The customer service

The dealership is clean, lots of places to charge your phone, vending machines a television and you can even leave while your vehicle is being serviced and they will text you updates. The caveat is message received is more of a maybe than a guarantee, the woman I was communicating with via text stated that my brake lights would be repaired and I drove home believing that they were only to find out they were not. I do not like having a feeling of uncertainty or mistrust toward the place where I purchased my first vehicle, its a bit disappointing.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/26/2020 07:36 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns Danielle. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Temple Hills, MD

2013 Hyundai Sonata

05/19/2020

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service sucks

I wouldn’t take my car there unless you want your vehicle to return with issues it didn’t have previously.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/20/2020 02:14 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for the concern you are having with your vehicle. If it is not right, please bring it to our attention so that we can address the concern promptly for you. I will contact you to address the concern. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KD

Keith D.

District Heights, MD

2017 Hyundai Sonata

ReScore Review™

01/24/2020

Verified Customer

Category: Service

Quickly attended.

I was able to go in and receive my car from service. Very polite attendants.

Recommended

Original Review

01/09/2020

Service Type: Repair

Category: Service

Could have been better

Turn around time was to long.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/10/2020 03:22 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2020 08:50 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. . I apologize for the service and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DC

Donna C.

Washington, DC

2016 Hyundai Accent

11/11/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great communication from the staff

It took a little longer that I hoped to diagnose the problem, but they worked with insurance and others well and kept me informed

I received pictures and the name and number of the tow truck that hit my car in the shop. I would have liked a little more help with that

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/12/2019 03:20 PM

We appreciate your trust Donna, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JW

James W.

Upper Marlboro, MD

2012 Hyundai Elantra

06/05/2019

Service Type: Maintenance

Verified Customer

Category: Service

Expensive minor service

Nothing more to say.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/06/2019 02:32 PM

Thank you for your review! Please respond to this message, I would like to discuss your experience and concerns here at Pohanka!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CT

Cecilia T.

Greater Landover, MD

2011 Hyundai Sonata

05/02/2019

Service Type: Repair

Verified Customer

Category: Service

C Thomas

Near my home. The service tech makes understating the work being done easy. The tech is always professional

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/03/2019 03:23 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DC

Dwayne C.

Washington, DC

2013 Hyundai Sonata

11/05/2018

Service Type: Repair

Verified Customer

Category: Service

not so great because customer service not up to standards

communication issues, the customer got to car the service department to get updates on what the status is on your vehicle when they holding onto your car for 5 days.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/08/2018 02:09 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 11/15/2018 12:03 PM

Thank you for contacting me for the enclosed matter below. First we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that you were not satisfied with the decision made by your extended warranty company about your sunroof. We have tried to get them to give you special consideration to no avail. Please fell free to reach out if there is any other questions.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employees worked with

Verified Customer

Bristow, VA

2012 Hyundai Santa Fe

10/27/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service

The service techs were great and would recommend them separately. Hyundai cars are terrible, this is the second one I owned and I had nothing but problems, I ended up trading my car in. I will never buy another Hyundai again nor will I recommend them to my friends or family.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/29/2018 03:34 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

WC

William C.

Upper Marlboro, MD

2014 Hyundai Equus

10/09/2018

Service Type: Maintenance

Verified Customer

Category: Service

Disappointed in Hyundai

I have taken my car in for the same problem since July. I have gone between 2 different locations because the first place did not fix the problem but after taking to second location and agsinnbeing out of a vehicle for days the problem is still not fixed. I have always valued my Hyundai vehicle and service location but after I traded my Genesis for an Equus I have had nothing but problems. My car has had more problems in 6 months than I’ve ever had with any car in 5 years. EVERY TIME My car gets fixed the same issue appears again within 24 hours and I have to turn car back in again/ get a rental car because they NEVER have loaners ( it was a big sales pitch when purchasing the vehicle that when you own an Equus they will pick up your vehicle for service and leave you with another Equus if available - if not it will be another vehicle equivalent to the Equus)
I have never received a loaner and ALWAYS have to rent a vehicle out of pocket. In 1 situation the warranty covered a rental for the first day but other than that I’ve paid OUT OF POCKET.
Unfortunately based on the bad experience and problems with this vehicle my plan of purchasing a G90 next year is no longer going to happen . I am done with dealing with both the vehicle and the dealerships/ service and it is very disappointing because I absolutely loved my Genesis and could never see myself in anything other than a Hyundai. THAT HAS NOW CHANGED.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/15/2018 03:00 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

District Heights, MD

2016 Hyundai Elantra

09/24/2018

Service Type: Maintenance

Verified Customer

Category: Service

It's ok

They sell you a car, wait 3 years and constantly call and email you to buy the car back, but want to give you less than the KBB value. They do not offer promotions or incentives like other dealerships do for their customers

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/27/2018 11:49 AM

Thank you for your review and for choosing Pohanka for your service

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CL

Charles L.

Lanham, MD

2015 Hyundai Sonata

06/01/2018

Service Type: Maintenance

Verified Customer

Category: Service

POOR

I was just not happy from beginning to the end and the car was dirty when I asked to clean good to have it appraised....

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/07/2018 10:05 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Shady Side, MD

2017 Hyundai Santa Fe

05/14/2018

Service Type: Repair

Verified Customer

Category: Service

Service Department

post

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2018 06:53 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Upper Marlboro, MD

2009 Hyundai Santa Fe

05/06/2018

Service Type: Maintenance

Verified Customer

Category: Service

Very disappointed

The service received appears like you are striving to get over on customers by having them pay twice for incorrect repairs.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/07/2018 03:08 PM

I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MR

Melvin R.

Hyattsville, MD

2011 Hyundai Equus

03/26/2018

Service Type: Repair

Verified Customer

Category: Service

No comment

No comment

Not Recommended

Employees worked with

MJ

Mildred J.

Suitland, MD

2017 Hyundai Elantra

07/21/2017

Service Type: Maintenance

Verified Customer

Category: Service

Dont recommend

Horrible

Not Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/25/2017 04:30 PM

Thank you for taking the time to tell us about your experience at POHANKA HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the POHANKA HYUNDAI store, I am sorry to hear that you found your service experience to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: rdykes@pohanka.com. Or my phone number is 301-909-7531 if you prefer a phone conversation.

Employees worked with

DT

Danny T.

Washington, DC

2013 Hyundai Sonata

07/20/2017

Service Type: Repair

Verified Customer

Category: Service

Outrageous charges even for a dealership

Charges were exorbitant. Some services were perhaps unnecessary or ridiculously overpriced. Minimal interest in customer satisfaction. Maximum concern with service department profit.

Not Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/25/2017 04:28 PM

Thank you for leaving your feedback. I genuinely value the opportunity to hear where I can improve my service, and I’m sorry this service experience didn’t go as well as I wanted it to. Please do not hesitate to contact me so that we can discuss any issues you may have.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employees worked with

IM

Isabelle M.

District Heights, MD

2011 Hyundai Sonata

05/23/2017

Service Type: Repair

Verified Customer

Category: Service

I did not say it was so great, I said I had excellent service.

No because my friends do not drive Hyundai's.

Not Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 05/24/2017 09:00 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employees worked with

Verified Customer

Upper Marlboro, MD

2011 Hyundai Sonata

02/27/2017

Service Type: Repair

Verified Customer

Category: Service

Good Service but could use some work on customer loyalty

Service was great but my service representative would not honor a competing Hyundai coupon. I will use the services at the Bowie location from now on because they provide great sales/promotions for loyal customers.

Not Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 02/27/2017 12:59 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Please call me about your service experience.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employees worked with

Displaying Review 1 - 20 of 370 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.