Christian Hanson

Anonymous, thank you for letting us know about the situation and also taking our call. We look forward to fixing this issue with you tomorrow and hope that you give us the opportunity to serve you again in the future!

Anonymous, thank you for taking our phone call so that we could discuss your situation. We're glad that we're in the process of working with you and looking forward to reaching a solution that will help begin to earn your trust. We thank you for choosing Mike White Ford.

Steven, before anything else I do want to apologize for your experience and I want to address your concerns. We apologize regarding the miscommunication of the oil change. Ed is our Service Manager and his offer for the oil change still stands. Making sure that our customers are taken care of is our priority and we do want to make this right for you.

Mike reads every single review, as does the rest of our management team. I can assure you that the whole team cares and takes reviews very seriously. We need to know where our areas of improvement are and customer input is critical to that. Our goal isn't to compare ourselves to Addis, Parker or any other dealer. We want to stand strongly on our own merits.

Your frustration is understandable and we're disappointed that we contributed in any way. We take your words to heart and stand behind our offer to schedule the oil change at your convenience. Feel free to call us at (208) 664-9211 when it is convenient for you. We want to show you a true 5 star service experience. 

Kathy, thank you for giving us the opportunity to re-inspect the vehicle and try to serve you better. If you have any further concerns, please do not hesitate to contact Ed Baker (service manager) or Chelsea White (assistant service manager) at (208) 664-9211, either of them would be more than happy to assist you. We hope that you'll give us the opportunity to serve you again in the future and appreciate your openness with this review.

Corby, I apologize that this reply took so long. I wanted to fully understand what happened and that needed several parties to be consulted.

When your vehicle first began having issues, we took it to Aspen sound, due to the added accessories. They were unable to find an issue. However, after the issue duplicated itself, instead of taking it back to Aspen, we looked at our own shop where we diagnosed a starter issue due to the aftermarket accessories and the start/stop technology.

We apologize. We should have diagnosed the vehicle at our own shop first before taking the vehicle to Aspen. 

The vehicle runs perfectly, now that it has been correctly diagnosed and fixed.

We would also like to apologize for the lack of communication. Your vehicle required the involvement of several departments and sometimes the right hand and the left hand need to communicate better. This is something that we are committed to improving.

Your comment about the windows is entirely valid and is something that will be reviewed with the appropriate parties. Thank you for bringing that to our attention.

Overall, it is plain to see that your experience didn't meet your expectations or ours. We thank you for your honest feedback and will strive to continuously improve. 

Blake, we are very sorry to hear about your experience. Please accept our sincerest apologies and know that we are taking your experience to heart and view all feedback as a learning opportunity. We promise to do better in the future and hope that if you give us the opportunity to do business with us again, your service will be exceptional. 

Thank you for reviewing our dealership. It concerns us to hear about your experience. This feedback will definitely be taken into consideration moving forward. If you would not mind giving me a call or send me an email so I can take a look at your file and see what we can do to move forward. We appreciate you reaching out to us and I look forward to hearing from you. 

Although 3 stars is a good rating, we always strive to provide our customers with a 5 star experience. We would love to hear more of your feedback to ensure that your next visit exceeds your expectations. Feel free to give our Service Manager, Ed Baker, a call if you have spare time! We appreciate you choosing Mike White Ford and hope you have a great day. 

Thank you so much for taking the time to review our dealership. If you would not mind giving me a call at 208-667-3510, I would like to discuss this situation further and help find a solution. We appreciate you choosing Mike White Ford and look forward to hearing from you. 

Hello William, thank you so much for taking the time to write this wonderful review! We are pleased to hear that we were able to fix your recall! We appreciate you choosing Mike White Ford and we hope you have a fantastic Christmas. 

Hi User, Thank you for taking the time to review our dealership. We use this feedback from our customers to help improve our processes to create better customer service. If you would not mind giving us a call I would be more than happy to pull up your account and see what happen. Please give me a call at 208-667-3510. Thank you. Mallory G. 

Hi Kathy, thank you so much for taking the time to review our dealership. I heard that you spoke with our Service Manager and if there is anything else we can do please give us a call. 208-664-9211