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SureCritic / Hyundai Dealer / Rairdon's Hyundai of Bellingham / CODY M LANGE
CL

CODY M LANGE

Rairdon's Hyundai of Bellingham
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(266 reviews)
86

Reviews of CODY M LANGE

CM
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Christian M.
Bellingham, WA
2012 Hyundai Elantra To
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/13/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
i want to see my car being worked on
where is the car going when being worked on and who is working on my car
Not Recommended
Employees worked with
CL
CODY M LANGE
SK
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Steve K.
Bellingham, WA
2017 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2017
verified customer Verified Customer
Category: Service
Good experience
I hade a good experience with the Bellingham Hyundai Service department's work on my 2017 Santa Fe Sport.
Service staff was competent and friendly, work was accomplished promptly, and scheduling was easy.
I'm very happy with Bellingham Hyundai.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/28/2017
Service Type: Repair
Category: Service
Good experience.
I found the service competent, timely, and friendly.
Recommended
KEVIN J H., Service Advisor from Rairdon's Hyundai of Bellingham responded on 12/28/2017 05:16 PM



Kevin Heerspink
Rairdon's Hyundai of Bellingham
Service Advisor
Phone: (360)738-8000
Employees worked with
CL
CODY M LANGE
JK
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Jason K.
Bellingham, WA
2007 Hyundai Accent
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/04/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
New customer service guy sucks
The new customor service guy is pretty clueless. Before the new guy, it was decent.
Not Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 06/05/2017 09:01 AM

Jason,

   My apologies for any inconvenience during your last visit.if there is anything i can do in the future to make your experience a more satisfactory one please let me know.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
CL
CODY M LANGE
SR
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Sallie R.
Ferndale, WA
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/25/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Do no trust
This dealership I feel overcharges & does not make it's customers feel welcome. I will never be back.
Not Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 01/26/2017 07:29 AM

Sallie, 

   I am very sorry you did not have a pleasant experience at your last visit. I have reviewed the invoice from your visit and would be more then happy to go over your charges with you. please give me a call at your earliest convenience and hopefully we can resolve this matter. 

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
CL
CODY M LANGE
JM
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John M.
Lynden, WA
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
verified customer Verified Customer
Category: Service
Kevin is the best!
I'm glad I got an opportunity to rescore my survey. If I had known that my rating reflected poorly on Kevin, I never would have given such a low score. I have to say, though, that my very, very low opinion of your service reservation site and the call center staff has not changed. No customer should ever have to waste a full day trying to book their car into service. It's exceptionally poor customer service!
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/17/2021
Service Type: Maintenance
Category: Service
Kevin is the best!
Much as I like my Sonata, I have to say that Kevin Heerspink is the biggest asset Rairdon's Hyundai has. He is knowledgeable, helpful, friendly, courteous, and considerate. It is always a pleasure to deal with Kevin directly.
Recommended
KEVIN J H., Service Advisor from Rairdon's Hyundai of Bellingham responded on 06/18/2021 08:40 AM

Thanks for taking the time to fill out the survey and talking to me this morning. We are always striving to improve and I apologize for the difficulty in scheduling. 

Kevin Heerspink
Rairdon's Hyundai of Bellingham
Service Advisor
Phone: (360)738-8000
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
MV
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Megan V.
Ferndale, WA
2012 Hyundai Accent
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/26/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excessive Cost
Rairdon's has a reputation for poor customer service and being a rip off. I was impressed with the customer service I experienced as I had low expectations but as for the service there was no above and beyond just a standard inspection and one air filter changed for $400. Can get this elsewhere for a fraction of the cost and would even wash the car.
Not Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 06/26/2017 11:38 AM

megan,

   i am deeply sorry you did not have a satisfactory experience at your last visit. i have looked into what was done at your last visit and feel there might have been some miscomunication on your invoice. please contact us as soon as possible so that we may resolve the issue and prevent any failures to communicate on our end in the future. thank you for taking the timne to provide us with feedback.

sincerely

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
CL
CODY M LANGE
Verified Customer
Bellingham, WA
2012 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/01/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Do you really care about the customer?
From the waiting room, to the grease on door sill, steering wheel and shift lever and window controls, to the lack of follow-up on recall that will now cost me $200 for part and labor because my car is 23 days out of full warrenty - I would not recommend Bellingham, But consider driving to Hyundai of Burlington.
Not Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 09/02/2016 07:44 AM

Mr. Lissner,

    I apologize that you had a negative experience here at rairdon's and would like to make an offer to resolve the issue. If you would still like to get the Blower motor for your fan fixed i would be happy to cover the labor portion of the bill. if that might interest you please give me a call at (360)738-8000.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com

Employees worked with
CL
CODY M LANGE
Verified Customer
Maple Falls, WA
2014 Hyundai Accent
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
none
None
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 04/15/2019 03:41 PM

“ It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future. “

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
Verified Customer
Bellingham, WA
2012 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/07/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
mechainic falling
I usually go to this dealership the last 3years had no complaints
The last time I brought my car in there were issues
with mechanic and the quality of work

I had to return twice for two different issues
Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 02/07/2019 04:55 PM

“ It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future. We would love an opportunity to make it up to you."

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
CB
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Charmain B.
Bellingham, WA
2012 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/21/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Pissed me off
Okay
Not Recommended
Derek B., Service Manager from Rairdon's Hyundai of Bellingham responded on 12/27/2018 07:17 AM

“ It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future. “

Derek Blake
Service Manager
360-734-8810
dblake@rairdon.com
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
Verified Customer
Ferndale, WA
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Rairdon's takes care of you
Like the service
Recommended
KEVIN J H., Service Advisor from Rairdon's Hyundai of Bellingham responded on 03/05/2018 09:19 AM

If you have any questions or reccomendations feel free to call or email and we can go over everything. We appreciate your buisness and look forward to seeing you again!

Kevin Heerspink
Rairdon's Hyundai of Bellingham
Service Advisor
Phone: (360)738-8000
Employees worked with
CL
CODY M LANGE
AP
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April P.
Mount Vernon, WA
2016 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/30/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Online Scheduling Useless
Do not attempt to schedule online. They will not get any information other than the time of the appointment. This has occurred twice. Annoying!
Not Recommended
KEVIN J H., Service Advisor from Rairdon's Hyundai of Bellingham responded on 01/30/2018 09:03 AM

I apologize for the difficulty with scheduling online. The reason I called was in order to get information and try to figure out why this is happening. If you can give me a call at your earliest convience I would appreciate it.

Kevin Heerspink
Rairdon's Hyundai of Bellingham
Service Advisor
Phone: (360)738-8000
Employees worked with
CL
CODY M LANGE
Verified Customer
Bellingham, WA
2009 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/17/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nothing special
Service was ok, but nothing outstanding. Bring back the on-site car wash.
Not Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 09/20/2016 07:42 AM

Ms. Balvin,

   Im sorry to hear that your experience was less then satisfactory. if there is anything i can do in the future to help you have a better experience please let me know and i will try to go above and beyond to make sure that it is a smooth, easy and pleasurable experience for you.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
CL
CODY M LANGE
BH
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Bob H.
Bellingham, WA
2005 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/14/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast, solid service.
I was given quick service and the problem was solved.
Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 09/14/2016 09:03 AM

Mr. Hall,

   Thanks for taking the time to review our service. please let me know if there is anyway i can improve the quality of our service department in the future.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
CL
CODY M LANGE
Verified Customer
Bellingham, WA
2007 Hyundai Entourage
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/25/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service.
Wish my van would have been vacuumed/washed.
Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 05/26/2016 07:30 AM

Dear Mrs. Jenkins,

We appreciate the feedback! I apologize that your experience wasnt a 5 star experience. We strive to make each visit better then the last and if there is anything i can do to improve please let me know. If you would like to stop in and pick up a voucher for a complimentary car was at sunsent car wash you are more then welcome to.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
CL
CODY M LANGE
Verified Customer
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/03/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Mediocre. Nice people, crappy business
I had a 2011 sonata and was interested in buying a 2015. I called them and told them as soon as they get one on their lot to call me. Every week I would get a phone call for someone trying to sell me a 2014. I said don't call me until you get the 15s in. Never heard back from them. I noticed more and more of the 2015s on the street. I was mad they didn't call me for one, so I went and bought a new one from Jack Carolls in Burlington. Great custom service!! About 2 months after buying it, Bham Rairdons called me asking if I had ever been contacted about the sonatas, because they have a ton on the lot. I proudly told them I bought elsewhere...
Fast forward a year and my nav screen has gone blank...so I decided to go to Rairdons to use my warranty. Service was O.K.
I went in to have my screen looked at. While there, they fixed all of the recalls on my car. But, they couldn't tell me what was wrong w my screen. They said they would have to discuss it with Hyundai and get back to me shortly. Still haven't heard anything 3 weeks later. I feel like I have to be a squeaky wheel now... I just want my screen fixed, my car is barely a year old! The only reason I have to return is because it's my only option locally. If I can't get it fixed, I'll be going down south.
Recommended
Norm S. from Rairdon's Hyundai of Bellingham responded on 03/04/2016 02:48 PM

We apologize for any inconvenience. We now have an update for your radio and will see you for your appointment next week. We will get to the bottom of your navigation issue.

Norm Shultz
Service Manager
nshultz@rairdon.com

Employees worked with
CL
CODY M LANGE
DM
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DEBORAH M.
Bellingham, WA
2003 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/11/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai Service Department
The appointment was flawless. In and out in less than an hour. Thank you for all your assistance.
Recommended
Norm S. from Rairdon's Hyundai of Bellingham responded on 04/13/2015 12:44 PM

Thank you for the review Deborah


Norm Shultz
Service Manager
nshultz@rairdon.com

Employees worked with
CL
CODY M LANGE
SR
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Steve R.
Lynden, WA
2020 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/27/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Fine
Need explanation of the recall and clean/wipe down car afterwards
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
JM
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Joyce M.
Bellingham, WA
2010 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/11/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Car Servicing Recall 2010 Hyundai Elantra
Kevin Does a great Job and is concerned about the customers. He treats them well.
Someone apparently not at Hyundai told me as mentioned that the parts for my car were not in yet, until I called the parts department.
Then the man there made the appointment for me..
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
Verified Customer
Seattle, WA
2016 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/24/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Loaner car
Only reason for 4 star is charging $40 for a “complimentary” loaner vehicle.
Recommended
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
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