Thank you for taking the time to fill out the survey. The information from our customers is very important to us, so we can improve on all your future visits with us. I would like to speak to you and apologize for the problems you had with your last visit and find out a little more information from you. Customer experience is my number one goal. If you could give me a call whenever you get a chance I would really appreciate it.
Thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line (636)244-5147
Thank you so much for talking to me today. I have scheduled your appointment for 10:30 on the 11th to have our dent/ding guy take a look at the ding in your door to see if this is something we can fix for you (based on your description, it should be, but like I said, I can't say for sure until he sees it). We will also take care of the oil change sticker and service interval on your vehicle. I appreciate your time and input today and just always feel free to call me with any issues. Have a great day and a Happy New Year!
Kelly Sullivan
636-278-9150
314-541-2285 (cell)
Thank you for the time on the phone today. I am sorry about the last experience that you had with us. We are working hard to make sure those things don't happen and every one of our customers have a 5 star experience. We appreciate the information so we can better serve you on your future visits. Feel free and ask for me when you come in.
thank you,
Brad Dean
Service Advisor
St Charles Hyundai
Thank you for taking the time to fill out the survey. The information from our customers is very important to us, so we can improve on all your future visits with us. I would like to speak to you and apologize for the problems you had with your last visit and find out a little more information from you. Customer experience is my number one goal. If you could give me a call whenever you get a chance I would really appreciate it.
Thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line (636)244-5147
Thank you for the time on the phone today. We really appreciate your business and look forward to helping you with your automotive needs in the future. We are so sorry that your experience was that bad on your last visit but we will work harder each and every time to make sure that you have a 5 star experience.
Thank you
Brad Dean
Service Advisor
St Charles Hyundai
(636)244-5147
THANK`S FOR TALKING WITH ME. WE VALUE YOUR TIME AND BUSINESS
I am very disappointed in the experience that you received at our dealership. I would like to talk with you some more on your experience. Customer experience is my number one goal and with that it appears we have failed you. Could you give me a call when you get a chance.
thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line (636)244-5147
Thank you for taking the time on the phone with me today and thank you for filling out the survey. We look forward to doing more business with you in the future.
Thank you
Chris Lipe
Service Advisor
St Charles Hyundai
(636)441-4481
Thank you for the amazing conversation over the phone! Thank you for coming to St. Charles Hyundai Service and we hope to see you very soon. Thanks!
Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Thank you for taking the time on the phone today and understanding that we were short staffed and we are working on that. We look forward to all of your future business with us. Thank you again for rescoring the survey for me because this is my personal report card.
thanks
Chris Lipe
Service advisor
(636)278-9139
Thank you for you time today. We will be working on figuring out a solution to your seat problem. I appreciate the nice things you had to say about our dealership and we look forward to your future business.
thanks,
Josh Higginbotham
Service Manager
(636)244-5147
My name is Josh and I am the new service manager here at St Charles Hyundai. I would like to talk with you about your last service visit. I took a look and it looked like you were overcharged on your last visit. I would like to talk with you and find a way to make it right. You do mention in your review that you spoke with the service manager regarding this but I don't believe it was me. If you could give me a call at your earliest convenience so we can make this right.
thanks
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line (636)244-5147
Thank you for the time on the phone. Again, we are sorry about the problems and we are working to make sure the problems do not continue. We appreciate you taking the opportunity to rescore us, and we appreciate your input so we can learn from out mistakes and give our customers a better experience. If you have any other questions or anything else that we can improve on please let me know. It is really important to us.
Thanks,
Josh Higginbotham
Service Manager
direct line (636)244-5147
Mr. Williams,
Thank you for taking the time out of your day to do this for us. Chris told me you were having some rough times right now and I totally understand and can emphathize with that. I hope you know your 100% satisfaction is always our #1 goal.
Please reach out to me with any further concerns you may have.
Thank you again for your consideration and I honestly wish you the best.
Respectfully,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group
Ms. Clough,
Thank you for speaking with Chris on the phone. He was very concerned when he saw the score on the survey you returned. I am very happy that he was able to resolve your concern. Your 100% satisfaction is always our #1 goal. Please reach out to me personally if you have any further concerns.
Thank you again,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group
Thank you for taking the time to speak with us about your recent Service visit. I am very excited that we were able to resolve your concerns. Your 100% satisfaction is always our #1 goal. Please reach out to me personally if you ever have any further concerns.
Thank you again,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group
Thank you for taking the time to speak to Chris about your recent Service visit. I am very happy that he was able to resolve your concerns. Your 100% satisfaction is always our #1 goal.
Please reach out to me personally if you have any further concerns.
Thank you again.
Respectfully,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group
Ms. Branson,
Thank you for taking my call today. I appreciate your time and consideration.
Please reach out to me personally if you have any further concerns.
Respectfully,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group
Ms. Wattle,
Thank you for allowing us to work with you and resolve your concern. Your input is greatly appreciated and considered when making changes in our operating procedures. Your 100% satisfaction is always our #1 goal. Please reach out to us if you ever have any concerns with your service visits.
Thank you again.
Respectfully,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group
Good Afternoon - Thank you for taking the time to speak with Chris regarding your service experience. We are glad that we were able to work through your concerns and look forward to assisting you in the future! Please do not hesitate to reach out if there is anything else we may assist you with at this time.
Mr. Elsenrath,
Thank you so much for taking the time to speak with us and allowing us to resolve your concern. Your 100% satisfaction is our #1 goal and we strive every day to reach that goal.
Please feel free to reach out to me personally if you have any further concerns.
Thank you again.
Respectfully,
Ed Troutman
Mr. Elsenrath
Thank you for taking our call and allowing us to resolve your concerns. Your 100% satisfaction is our #1 goal and we strive every day to reach that goal.
Please feel free to reach out to me personally if you ever have any further concerns.
Respectfully,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group
Thank you for allowing us to resolve your concern. Please reach out to me personally if you have any further concerns.
Respectfully,
Ed Troutman
Fixed Operations Director
St. Charles Auto
Thank you for the 5 star feedback. We appreciate your business!
Sincerely, Clint Johnson
Service Manager
636-278-9233