CS

COREY SPOTTS

Overall Rating

4.8

(389 reviews)

85

Reviews of COREY SPOTTS

EB

Ellen B.

Kutztown, PA

2022 Hyundai Santa Fe

ReScore Review™

03/14/2022

Verified Customer

7

Category: Service

Kelly resolved my issue

Thank you Kelly Hyundai for resolving my issue

Original Review

03/13/2022

Service Type: Repair

1

Category: Service

Hyundai is not standing by their product

Less than two weeks after buying two. Yes two new cars my battery was so dead they could not even jump it. Hyundai refuses to replace battery. Nothing was left on to drain it and systems are in place to cut off if there was something left on.

The worse part is I was stranded with no transportation. Kelly did not call to let me status. I called around 5 and the rental company was close

Less than two weeks and I was left without a vehicle and refuse to stand by their product. Unacceptable

DANIEL E C. from Kelly Hyundai responded on 03/14/2022 08:34 AM

Ellen,

Thank you for taking the time to speak with me today. I am happy we could come to a resolution to your concern and give you peice of mind.

Daniel Carter
Director of Parts and Service
Kelly Hyundai
B: 484-665-0130 ext. 2416
C: 484-388-0171

Employees worked with

MD

Martin D.

Reading, PA

2011 Hyundai Sonata

ReScore Review™

03/02/2022

Verified Customer

9

Category: Service

Great service

Service advisor was very helpful, service took longer than expected but vehicle came out running better than ever thank you team Kelly Hyundai.

Original Review

02/23/2022

Service Type: Repair

0

Category: Service

Awful

Felt like my car wasn’t treated with respect and kindness.

DANIEL E C. from Kelly Hyundai responded on 03/02/2022 11:40 AM

Martin,

Thank you for taking the time to complete our survey and taking the time to return my call. We strive to deliver 5 star service with every customer every time.

Daniel Carter
Kelly Hyundai
Director of Parts and Service
B: 484-665-0130 ext.2416
C: 484-388-0171

Employees worked with

MM

Melvin M.

Frackville, PA

2021 Hyundai Palisade

ReScore Review™

06/24/2021

Verified Customer

Category: Service

Melmac

Corey and the entire service team are the best. They take care of every need. You can trust that the service will be done correctly and and efficiently. The reason we purchase cars at the dealership.

Recommended

Original Review

06/23/2021

Service Type: Repair

Category: Service

Melmac

When it was Freedom the service department did the work timely. I waited One and half hours for a simple oil change and tire rotation since the dealership changed to Kelly. That is unacceptable. Corey and Steve have always been great with my vehicle and the reason we bought 3 cars from Freedom. I would like the Kelly dealership to explain what changed. I have always wrote exceptional reviews and I feel disappointed.

Recommended

Corey S. from Kelly Hyundai responded on 06/24/2021 11:56 AM

Thank you for taking the time to complee our survey. I apologize we were unable to provide you with the 5 star service that we strive for.

I will be reaching out to you shortly in regards to your concerns.

Thank you,
Corey

Employees worked with

JF

Jeffrey F.

Mertztown, PA

2016 Hyundai Elantra

ReScore Review™

07/29/2019

Verified Customer

Category: Service

Good service department

Good service department Fast and courteous resolved all my issues with my car.
.

Recommended

Original Review

07/23/2019

Service Type: Maintenance

Category: Service

Very expensive

There was a passenger side door dent when they were done

Not Recommended

Corey S. from Kelly Hyundai responded on 07/24/2019 12:15 PM

Hello,

Thank you for taking the time to complete our survey, i'm sorry we were unable to provide you with the 5 star service that we strive for. We will be reaching out to you shortly about your experience.

Thanks,
Corey

Employees worked with

MG

Mark G.

Orwigsburg, PA

2013 Hyundai Sonata

03/14/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Great

N/a

Corey S. from Kelly Hyundai responded on 03/15/2022 06:33 AM

Mark,

Thank you for taking the time to complete our survey and the 5 star review. We are extremely grateful to have you as a long time loyal customer. If there is anything we can do to help in the future, please do not hesitate to let us know.

Thanks again,
Corey

Employees worked with

EB

Ellen B.

Kutztown, PA

2022 Hyundai Santa Fe

ReScore Review™

03/14/2022

Verified Customer

7

Category: Service

Kelly resolved my issue

Thank you Kelly Hyundai for resolving my issue

Employees worked with

MD

Martin D.

Reading, PA

2011 Hyundai Sonata

ReScore Review™

03/02/2022

Verified Customer

9

Category: Service

Great service

Service advisor was very helpful, service took longer than expected but vehicle came out running better than ever thank you team Kelly Hyundai.

Employees worked with

FM

Francisco M.

Hegins, PA

2021 Hyundai Tucson

02/14/2022

Service Type: Repair

Verified Customer

10

Category: Service

My experience with Kelly Hyundai has always been awesome nice people to deal with give them a try you won’t go any where else trust me..

I love my 2021 Tuscon it’s treated me well, and most of all at Kelly Hyundia the team there are very nice people that’s why I won’t go any where else it’s my second home.. thank yous all very much!!!

Corey S. from Kelly Hyundai responded on 02/15/2022 06:13 AM

Francisco,

Thank you for your continued business here at Kelly. If there ever is anything I can do to help, please do not hesitate to let me know.

Thanks again,
Corey

Employees worked with

RS

Robert S.

Pottsville, PA

2017 Hyundai Tucson

02/06/2022

Service Type: Repair

Verified Customer

10

Category: Service

great service

pleers and great ce serviasankrt wo

Corey S. from Kelly Hyundai responded on 02/07/2022 05:06 AM

Mr Swartz,

Thanks for taking the time to complete our survey and the 5 star review. I appreciate the positive feedback. If there ever is anything I can do to help in the future, please do not hesitate to let me know.

Thanks again,
Corey

Employees worked with

MM

Melvin M.

Frackville, PA

2021 Hyundai Palisade

02/05/2022

Service Type: Repair

Verified Customer

10

Category: Service

Melmac

We love the Jelly dealership. Tracy our salesperson is so knowledgeable about everything on the vehicle and takes excellent care of her customers she is like family. The service department is the best. Corey is always helpful and takes care of our vehicle like it is his own. The reasons we are return customers and recommend them to our friends and family. Thanks Guy. The best❤️

Corey S. from Kelly Hyundai responded on 02/07/2022 05:06 AM

Marilynn,

Thank you for taking the time to complete our survey and the 5 star review. It is truely our pleasure having you guys as long time loyal customers. If there ever is anything I can do to help in the future, please do not hesitate to let me know.

Thanks again,
Corey

Employees worked with

Verified Customer

Orwigsburg, PA

2002 Hyundai Elantra

01/29/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Great service.

Great service.

Corey S. from Kelly Hyundai responded on 02/01/2022 11:48 AM

Hello,

Thank you for taking the time to complete our survey and the 5 star review! We know servicing a vehicle isnt always a fun experience, but we always try to make it as enjoyable as possible. If there is anything we can do to help in the future, please do not hesitate to let us know.

Thanks again,
Kelly Hyundai

Employees worked with

Verified Customer

Tamaqua, PA

2011 Hyundai Elantra

01/15/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Very polite representatives and very informative about what was going on with my vehicle

I loved every ounce of service that I received from Kelly Hyundai

Corey S. from Kelly Hyundai responded on 01/15/2022 11:14 AM

Hello,

Thank you for taking the time to complete our survey and the 5 star review! We are pleased to see you visit went well. If there is anything we can do to help in the future, please do not hesitate to let me know.

Thanks again,
Corey

Employees worked with

JD

Jennifer D.

Kutztown, PA

2019 Hyundai Tucson

12/21/2021

Service Type: Repair

Verified Customer

10

Category: Service

Smell

I feel for the employees who were working that day. There was a strong chemical smell from the resurfacing of the floor. We starting getting a headache and waiting outside in the rain for our car to be finished.

DANIEL E C. from Kelly Hyundai responded on 01/11/2022 09:08 AM

Jennifer,

Thank you for taking the time to complete our survey! We strive to deliver 5 star service every time to every customer. I would love to speak with more about your most recent visit and what we could have done to display our commitment to providing you that 5 star service. Please call me at 484-388-0171.

Thank you!

Dan Carter
Director of Parts and Service
Kelly Hyundai
C: 484-388-0171
B: 484-665-0130 ext.2416

Employees worked with

MS

Michele S.

Reading, PA

2021 Hyundai Kona

12/02/2021

Service Type: Repair

Verified Customer

10

Category: Service

they make you feel like they care and listen to your needs and concerns for your vehicle

I always call upon Corey for my service. As always , he is very accommodating , with excellent people skills and always takes the time to explain things to me.

Corey S. from Kelly Hyundai responded on 12/07/2021 07:41 AM

Michele,

Thank you for taking th time to complete our survey and the 5 star review! I am always happy to help. If there is ever anything I can do to help in the future, please do not hesitate to let me know.

Thanks again,
Corey

Employees worked with

GG

Gregory G.

Newmanstown, PA

2020 Hyundai Kona

11/03/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

service call

The service and professionalism is what keeps me in Hyundais

Corey S. from Kelly Hyundai responded on 11/03/2021 06:20 AM

Mr Geiger,

As always thank you for taking the time to complete our survey and the 5 star review! We are grateful to have you as a long time loyal customer, and look forward to seeing you at your net visit. If there is anything we can do to help in the future, please do not hesitate to let me know.

Thanks again,
Corey

Employees worked with

DL

Diane L.

Robesonia, PA

2018 Hyundai Sonata

10/23/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Great service!

I had service done to my Sonata at Kelly Hyundai. As always, everyone was courteous and professional. It didn’t take long to get an appointment, I was given updates on the progress, and I felt very appreciated as a customer. Great place!

Corey S. from Kelly Hyundai responded on 10/26/2021 04:59 AM

Diane,

Thank you for taking the time to complete our survey and the 5 star review! I am extremely grateful to have you as a long time loyal customer. If there ever is anything I can do to help in the future, please do not hesitate to let me know!

Thanks again,
Corey

Employees worked with

HO

Hamdy O.

Macungie, PA

2017 Hyundai Elantra

10/20/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Corey, Steven and Dan are the best

Great service fast and knowledgeable

Corey S. from Kelly Hyundai responded on 10/20/2021 07:45 AM

Hello,

Thank you for taking the time to complete our survey and the 5 star review! We appreciate your feedback and look forward to continuing to serve you and your vehicle. If there is anything we can ever do to help in the future, please do not hesitate to let me know.

Thanks again,
Corey

Employees worked with

JL

Joseph L.

Pottsville, PA

2019 Hyundai Santa Fe

10/18/2021

Service Type: Maintenance

Verified Customer

1

Category: Service

Worst service

Totally unacceptable

DANIEL E C. from Kelly Hyundai responded on 10/23/2021 05:06 AM

Joseph,

Thank you so much taking the time to complete our survey! We strive to deliver 5 star service with every visit. I apologize you feel we did not provide you with that 5 star service we strive for at this visit. I would love to talk with you about it if you have the time. Please fee free to contact me either on my business phone (484-665-0130 ext.2416) or on my personal cell (484-388-0171).

Daniel Carter
Kelly Hyundia
Parts and Service Director
Bus. 484-665-0131 ext. 2416
C. 484-388-0171

Employees worked with

Verified Customer

Tamaqua, PA

2014 Hyundai Sonata

10/18/2021

Service Type: Repair

Verified Customer

10

Category: Service

Great dealership and shop to work with

My cars check engine light came on and would not accelerate. I had it towed to the closet Hyundai dealership to me at the time. They had my car for two and a half weeks and said they might be able to get it in to diagnose the in another week.

I went to Kelly Hyundai over the second weekend I was without my car to see if they had anything I would want to buy. We also talked with the service department and they said if I have my car towed there they would be able to look at it asap.
I had worked with Kelly Hyundai before so I decided to have it towed there. THE SAME DAY THEY GOT MY CAR they had it diagnosed and had replacement parts ordered by the end of the day. My car was fixed the following week.
They even helped set me up with a rental while I was waiting for my car to be done.

Corey S. from Kelly Hyundai responded on 10/20/2021 07:35 AM

Thank you for taking the time to complete our survey and the 5 star review! I appreciate the positive feedback and am glad we were able to get you fixed up, and back on the road quickly! If there is anything I can do to help in the future, please do not hesitate to let me know.

Thanks again,
Corey

Employees worked with

DB

Dennis B.

Auburn, PA

2020 Hyundai Kona

10/12/2021

Service Type: Repair

Verified Customer

10

Category: Service

18000 mile oil and filter/ tire rotation

Arrived early for my appointment and was taken care of and on my way home within 30 minutes
Top shelf service ?

Corey S. from Kelly Hyundai responded on 10/14/2021 12:17 PM

Hello,

Thank you for taking the time to complete our survey and the 5 star review! We appreciate your feedback and look forward to continuing to serve you and your vehicle. If there is anything we can ever do to help in the future, please do not hesitate to let me know.

Thanks again,
Corey

Employees worked with

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