CS

COREY SPOTTS

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(389 reviews)
85

Verified Customer
Kelayres, PA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
recurrent issues
recurrent issue after being taken to dealership multiple times for repair
Not Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/08/2021 11:53 AM

Thank you for taking the time to fill out our survey!

Your opinion is very important to us.
We apologize that you had less than exceptional service with us.
That is what we strive for every time you visit.

I will reach out to you personally to see how we can help.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with

JM
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Joseph M.
New Philadelphia, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai’s are not reliable!
Hyundai’s are not reliable!!
Not Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/26/2021 05:45 AM

Thank you Joseph for taking the time to fill out our survey.
Your opinion is very important to us.

I understand your frustration in the situation.

I will reach out to you personally.

Thank you for your business as well as your valuable time you spend with us. 

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with

WW
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Wayne W.
Hamburg, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
inspection and emissions appointment
upon arriving for my appointment I was told they had no appointment showing for me. They took me in any and performed my requested service. I also complained about a fluttering brake pedal. Was told this happens a lot and was not a safety concern. Will take it to my other mechanic at a different shop and ask to have the rotors cut or replaced if needed to correct this problem so I don't have other issues later. Apparently Hyundai must have cheap rotors installed from new and does not cover them under warranty as this car only has 26000 miles on it.
Not Recommended
STEPHEN C E. from Kelly Hyundai responded on 08/17/2019 04:15 AM

Thank you for taking time to complete our survey!

We take these survey very seriously.
I apologize we were unable to provide you with a 5 star experience. I hope we have another oportunity to perform that for you.
Have a great weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with

JF
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Jeffrey F.
Mertztown, PA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2019
verified customer Verified Customer
Category: Service
Good service department
Good service department Fast and courteous resolved all my issues with my car.
.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/23/2019
Service Type: Maintenance
Category: Service
Very expensive
There was a passenger side door dent when they were done
Not Recommended
Corey S. from Kelly Hyundai responded on 07/24/2019 12:15 PM

Hello,

Thank you for taking the time to complete our survey, i'm sorry we were unable to provide you with the 5 star service that we strive for. We will be reaching out to you shortly about your experience.

Thanks,
Corey

Employees worked with

Verified Customer
Cumbola, PA
2016 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/25/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Oil change tire rotation
Went in for recall asked for oil change and tire rotation due to only 1000 miles away didn’t want to return next week or so and got a bill of $75.20 never again way to expensive. Will choose another service center at a lower cost by far.
Not Recommended
Corey S. from Kelly Hyundai responded on 04/29/2019 04:35 AM

Hello,

Thank you for taking the time to complete our survey. I apologize we were unable to provide you with the 5 star service that we strive for. If you have any questions at all about the cost of repairs, please do not hesitate to reach out to us.

Thanks
Corey

Employees worked with

LA
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Lance A.
Shoemakersville, PA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/11/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
.
.
Not Recommended
Employees worked with

GH
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Gregg H.
Auburn, PA
2017 Hyundai Ioniq Hybr
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/19/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Worst dealership ever
I have had several experiences with this dealership and they are very careless
Not Recommended
Corey S. from Kelly Hyundai responded on 03/20/2019 06:18 PM

Hello, 
I apologize that we were unable to provide you with the service that we strive for. We will be reaching out to you shortly in regards to your concerns.

Thanks,
Freedom Hyundai 

Employees worked with

DH
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Donald H.
Ashland, PA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/09/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Outrageous service prices
Overpriced service
Not Recommended
Corey S. from Kelly Hyundai responded on 11/12/2018 05:20 AM

Hello,
Thanks for taking the time to complete our survey. I'm sorry we were not able to provide you with the 5 star experience that we aim to provide. Feel free to call us with any questions in regards to our pricing or billing at our main line 484-665-0130.

Employees worked with

MB
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Mary B.
Fredericksburg, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/08/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car. Pickup
Don't understand why I left home. With a 12 sticker and when it was returned i had a 10 sticker. I lost 2 months
Not Recommended
Corey S. from Kelly Hyundai responded on 11/09/2018 04:44 AM

Hello,
Thank you for taking the time to complete our survey. We appreciate your feedback, and will be reaching out to you shortly to help answer any questions you may have.
Thanks again,
Corey

Employees worked with

Verified Customer
Sinking Spring, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Reliable
?
Not Recommended
Corey S. from Kelly Hyundai responded on 10/15/2018 01:56 PM

Hello,
Thanks for taking the time to answer our survey, and the five star review! We look forward to seeing you at your next visit!

Employees worked with

Verified Customer
West Reading, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/08/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Prices and Promises way too high.
Was promised free first oil change and car wash with each service. Got neither.
Not Recommended
Corey S. from Kelly Hyundai responded on 10/12/2018 12:36 PM

Thank you for expressing your concerns regarding your recent visit. We value you as a customer,and will be contacting you shortly about your concerns.

Employees worked with

JZ
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Jean Z.
Allentown, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/21/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
RIP OFF they perform services to your car you didn't ask for.
Can't recommend Freedom Hyundai because they don't follow your instructions as to what to do or not to do to your vehicle. They just do what they want and give you a bill for services you might not want or expect! Some of which appear to be bogus.
Not Recommended
Employees worked with

Verified Customer
Robesonia, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/12/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Bad engine
Sucks
Not Recommended
Employees worked with

LR
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Louann R.
Kutztown, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyundai service
As always, my service appointment went very well thanks to Steve and his team.
Recommended
Corey S. from Kelly Hyundai responded on 07/30/2021 04:24 AM

Hello,

Thank you for taking the time to complete our survey and the 5 star review! We are glad to see visit went well, and I am happy we could get you fixed up, and back on the road! If there is anything we can do to help in the future, please do not hesitate to let us know. 

Thanks again,
Corey

Employees worked with

Verified Customer
Orwigsburg, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service.
Great service.
Recommended
Corey S. from Kelly Hyundai responded on 07/23/2021 06:47 AM


Thank you for taking the time to complete our survey and the 5 star review! 
If there is anything we can do to help in the future, please do not hesitate to let us know. 

Thanks again,
Corey
Employees worked with

Verified Customer
Temple, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/15/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Na
Na
Recommended
DANIEL E C. from Kelly Hyundai responded on 07/22/2021 06:21 AM

Mr. Stumpf

     I understand how fustrating your recent service visit most have been. We strive to deliver 5 star service to every customer, every time. I would love to talk to you about your recent visit. My business number is 484-665-0130 and my personal cell number is 484-388-0171. I look forward to talking with you soon.

Dan Carter
Kelly Hyundai 
Service Manager
484-665-0130

Employees worked with

DL
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Diane L.
Robesonia, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fabulous Service!
The friendly service at Kelly Hyundai is OUTSTANDING!! They are always, polite, courteous, and give you updates as to how long the service will take. If they make recommendations for your car, they explain it in an easy to comprehend manner. The total bill is very near to the original estimate. I know my car is in great shape when I leave Kelly Hyundai after I’ve had my car serviced.
Recommended
Corey S. from Kelly Hyundai responded on 07/08/2021 01:33 PM

Diane,

Thank you for taking the time to complete our survey and the 5 star review. I appreciate your positive feedback and the kind words. We are extremely grateful to have you as a loyal customer, and to travel as far as you do to service with us. If there ever is anything I can do to help, please do not hesitate to let me know.

Thanks again,
Corey

Employees worked with

KL
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Kyle L.
Cressona, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Quality service from a quality staff
5 stars, exceptional service, highly recommended.
Recommended
Corey S. from Kelly Hyundai responded on 07/07/2021 05:31 AM

Kyle,

Thank you for taking the time to complete our survey and the 5 star review! If there is anything we can do to help in the future, please do not hesitate to let us know.

Thanks again,
Corey

Employees worked with

Verified Customer
Kutztown, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
2018 Elantra
Great service staff. In and out fast and was able to get a rental car while mine was being worked on.
Recommended
Corey S. from Kelly Hyundai responded on 07/06/2021 10:15 AM

Hello,

Thank you for taking the time to compete our survey and the 5 star review! If there is anything we can do to help in the future, please do not hesitate to let us know. 

Thanks again,
Corey

Employees worked with

BG
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Brian G.
New Tripoli, PA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/28/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Dealership
Very friendly people and extremely helpful. Only ding against them is a lack of loaner cars leaving you at the mercy of Enterprise rental car. Yes they pay for the rental but Enterprise give you the hard sell to "upgrade" your insurance ($50/day!). If you are waiting on service this dealership would have 5 stars.
Recommended
Corey S. from Kelly Hyundai responded on 06/29/2021 10:14 AM

Thank you for taking the time to complete our survey. I apologize we were unable to provide you with the 5 star service that we strive for. We appreciate your feedback and are extremely grateful to have you service with us. If there is anything we can do to help in the future, please do not hesitate to let us know. 

Thanks again,
Corey

Employees worked with
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