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SureCritic / Hyundai Dealer / Kelly Hyundai / COREY SPOTTS
CS

COREY SPOTTS

Kelly Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(389 reviews)
85

Reviews of COREY SPOTTS

LR
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Louann R.
Kutztown, PA
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyundai service
As always, my service appointment went very well thanks to Steve and his team.
Recommended
Corey S. from Kelly Hyundai responded on 07/30/2021 04:24 AM

Hello,

Thank you for taking the time to complete our survey and the 5 star review! We are glad to see visit went well, and I am happy we could get you fixed up, and back on the road! If there is anything we can do to help in the future, please do not hesitate to let us know. 

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
Verified Customer
Orwigsburg, PA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service.
Great service.
Recommended
Corey S. from Kelly Hyundai responded on 07/23/2021 06:47 AM


Thank you for taking the time to complete our survey and the 5 star review! 
If there is anything we can do to help in the future, please do not hesitate to let us know. 

Thanks again,
Corey
Employees worked with
CS
COREY SPOTTS
Verified Customer
Temple, PA
2018 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/15/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Na
Na
Recommended
DANIEL E C. from Kelly Hyundai responded on 07/22/2021 06:21 AM

Mr. Stumpf

     I understand how fustrating your recent service visit most have been. We strive to deliver 5 star service to every customer, every time. I would love to talk to you about your recent visit. My business number is 484-665-0130 and my personal cell number is 484-388-0171. I look forward to talking with you soon.

Dan Carter
Kelly Hyundai 
Service Manager
484-665-0130

Employees worked with
CS
COREY SPOTTS
DL
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Diane L.
Robesonia, PA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fabulous Service!
The friendly service at Kelly Hyundai is OUTSTANDING!! They are always, polite, courteous, and give you updates as to how long the service will take. If they make recommendations for your car, they explain it in an easy to comprehend manner. The total bill is very near to the original estimate. I know my car is in great shape when I leave Kelly Hyundai after I’ve had my car serviced.
Recommended
Corey S. from Kelly Hyundai responded on 07/08/2021 01:33 PM

Diane,

Thank you for taking the time to complete our survey and the 5 star review. I appreciate your positive feedback and the kind words. We are extremely grateful to have you as a loyal customer, and to travel as far as you do to service with us. If there ever is anything I can do to help, please do not hesitate to let me know.

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
KL
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Kyle L.
Cressona, PA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Quality service from a quality staff
5 stars, exceptional service, highly recommended.
Recommended
Corey S. from Kelly Hyundai responded on 07/07/2021 05:31 AM

Kyle,

Thank you for taking the time to complete our survey and the 5 star review! If there is anything we can do to help in the future, please do not hesitate to let us know.

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
Verified Customer
Kutztown, PA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
2018 Elantra
Great service staff. In and out fast and was able to get a rental car while mine was being worked on.
Recommended
Corey S. from Kelly Hyundai responded on 07/06/2021 10:15 AM

Hello,

Thank you for taking the time to compete our survey and the 5 star review! If there is anything we can do to help in the future, please do not hesitate to let us know. 

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
BG
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Brian G.
New Tripoli, PA
2021 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/28/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Dealership
Very friendly people and extremely helpful. Only ding against them is a lack of loaner cars leaving you at the mercy of Enterprise rental car. Yes they pay for the rental but Enterprise give you the hard sell to "upgrade" your insurance ($50/day!). If you are waiting on service this dealership would have 5 stars.
Recommended
Corey S. from Kelly Hyundai responded on 06/29/2021 10:14 AM

Thank you for taking the time to complete our survey. I apologize we were unable to provide you with the 5 star service that we strive for. We appreciate your feedback and are extremely grateful to have you service with us. If there is anything we can do to help in the future, please do not hesitate to let us know. 

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
MM
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Melvin M.
Frackville, PA
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2021
verified customer Verified Customer
Category: Service
Melmac
Corey and the entire service team are the best. They take care of every need. You can trust that the service will be done correctly and and efficiently. The reason we purchase cars at the dealership.
Recommended
Employees worked with
CS
COREY SPOTTS
MM
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Melvin M.
Frackville, PA
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2021
verified customer Verified Customer
Category: Service
Melmac
Corey and the entire service team are the best. They take care of every need. You can trust that the service will be done correctly and and efficiently. The reason we purchase cars at the dealership.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/23/2021
Service Type: Repair
Category: Service
Melmac
When it was Freedom the service department did the work timely. I waited One and half hours for a simple oil change and tire rotation since the dealership changed to Kelly. That is unacceptable. Corey and Steve have always been great with my vehicle and the reason we bought 3 cars from Freedom. I would like the Kelly dealership to explain what changed. I have always wrote exceptional reviews and I feel disappointed.
Recommended
Corey S. from Kelly Hyundai responded on 06/24/2021 11:56 AM

Thank you for taking the time to complee our survey. I apologize we were unable to provide you with the 5 star service that we strive for.  

I will be reaching out to you shortly in regards to your concerns. 

Thank you, 
Corey

Employees worked with
CS
COREY SPOTTS
GG
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Gregory G.
Newmanstown, PA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
another good visit
good crew
Recommended
Corey S. from Kelly Hyundai responded on 06/23/2021 04:53 AM

Mr Geiger,

Thank you for taking the time to complete our survey and the 5 star review! We appreciate your feedback and are glad your visit went well. If there is any we can do to help in the future, please do not hesitate to let us know.

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
Verified Customer
Reading, PA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
they make you feel like they care and listen to your needs and concerns for your vehicle
all the staff there make you feel like they care about your concerns and needs for your vehicle with great pride
Recommended
Corey S. from Kelly Hyundai responded on 06/12/2021 05:56 AM

Thank you for taking the time to complete our survey and the 5 star review! We appreciate your positive feedback and look forward to assisting you with any automotive needs you may have in the future. If there is anything we can do to help, please do not hesitate to let us know.

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
LM
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Laura M.
Kutztown, PA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The employees are respectful and knowledgeable and I received my car back in a timely manner.
The employees always take good care of my car, and they are always respectful and knowledgeable about my car. I would recommend this dealership to anyone looking to buy a new car.
Recommended
Corey S. from Kelly Hyundai responded on 06/12/2021 06:01 AM

Laura,

Thank you for taking the time to complete our survey and the 5 star review! We are extremely grateful to have you as a long time loyal customer, and we are looking forward to seeing you and your new Tucson!

If you have any questions along the way, please do not hesitate to let us know.

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
JH
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Jennifer H.
Reading, PA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly and great service.
Service is quick and the personnel are friendly. I have never had any issues bringing my car in for service.
Recommended
Corey S. from Kelly Hyundai responded on 06/12/2021 05:51 AM

Mrs Hafer,

 Thank you for taking the time to complete our survey and the 5 star review! We appreciate your feedback, and are pleased to see your visit went well! We are extremely grateful to have you as long time, loyal customer. If there is anything we can do to help in the future, please do not hesitate to let us know.

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
Verified Customer
Fleetwood, PA
2019 Hyundai Kona Ev
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Inspection tire rotation
Good service team. Hope that Kelly starts selling EV’s.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/07/2021 02:06 PM

Thank you for the great survey!

We value your opinion tremendously.
We look forward to another opportunity to serve.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
CS
COREY SPOTTS
Verified Customer
Frackville, PA
2020 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Three year complimentary oil change?-
Had to pay $51.29 for the 3000 mile oil change that was recommended to insure proper engine operation. Would recommend the dealership for new cars but would be hesitant to praise the 3 year complimentary oil change policy. Oil change price is high compared to other businesses that perform the same service.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/29/2021 03:30 PM

Thank you for taking the time to complete our survey.
Your opinion is very important to us.

We apologize that you had less than perfect experience with us.
We strive to provide an exceptional service exerience every time you visit.
We are also working on bettering our facility by building a automated car wash.

Please give us another opportunity to exceed your expectations.
I believe we can do that.

Have a great Holiday weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
CS
COREY SPOTTS
FM
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Francisco M.
Hegins, PA
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very clean place and comfortable and great customer service always…
If your looking to perchase a vehicle Kelly’s is definitely the way to go they will go very far to get you into a vehicle, very hard workers, they all have my respect at the big house.. Keep up the good work…
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/28/2021 08:13 AM

Thank you Francisco for the 5 star survey!

You have been a long-time/faithful customer.
We are truly grateful for you and the time you spend with us.
We also look forward to seeing you.

Have a great Holiday weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
CS
COREY SPOTTS
ES
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Emily S.
Schuylkill Haven, PA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly Staff
The staff are always very friendly and helpful. They answered all my questions. I’m very pleased with the service of my vehicle. It was done earlier than I expected. They explained what was going to be done. The customer lounge area is always clean and comfortable. I always get my vehicle serviced at this location.
Recommended
Corey S. from Kelly Hyundai responded on 05/27/2021 08:01 AM

Emily,

Thank you for taking the time to complete our survey and the 5 star review! We appreciate your feedback and are extremely grateful to have you service with us. If there is anything we can do to help in the future, please do not hesitate to let us know.

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
MS
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Melinda S.
Ashland, PA
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Usually on time with appointment
Was good experience but unfortunately was there longer than expected
Recommended
Corey S. from Kelly Hyundai responded on 05/26/2021 06:30 AM

Thank you for taking the time to complete our survey and the 5 star review!  I apologize about the extended wait time you guys experienced while here during your most recent visit. We know your time is valuable, and we do out best to make it a priority to service your vehicle in the most time efficient way possible so we can get in you in, out, and back on the road as quickly as possible.

If there is anything I can do to help in the future, please do not hesitate to let me know.

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
DK
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Diane K.
Reading, PA
2019 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The employees are friendly
ok
Recommended
Corey S. from Kelly Hyundai responded on 05/25/2021 01:19 PM

Thank you or taking the time to complete our survey. I apologize we are currently not performing complimentary exterior washes. We are currently in between some changes, and the changes are going to be for the better! We are in the planning stages of building an automated car wash, rather than hand washing the vehicle like we used to perform. This new machine, should add more consistency to our washes, and also speed the process of washing up. But for the time being we are currently out of commission until we get up and running.

If you have any other questions, or if there is anything we can do to help in the future, please do not hesitate to let us know.

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
Verified Customer
Auburn, PA
2021 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Very Friendly staff
I took my vehicle in for routine maintenance. The service advisor was very friendly and courteous and took care of me promptly.
Recommended
Corey S. from Kelly Hyundai responded on 05/21/2021 10:47 AM

Thank you for taking the time to complete our survey, I'm sorry we were unable to provide you with the 5 star service that we strive for. We know your time is valuable, and I apologize that we kept you here longer than we normally would have for the service that was completed.

If there is anything we can do to help in the future, please do not hesitate to let us know.

Thanks again,
Corey

Employees worked with
CS
COREY SPOTTS
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