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SureCritic / Hyundai Dealer / McGrath City Hyundai / CHRISTINE TONELLI
CT

CHRISTINE TONELLI

McGrath City Hyundai
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

Reviews of CHRISTINE TONELLI

AG
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Angeline G.
Elmwood Park, IL
2021 Hyundai Venue
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/19/2022
Service Type: Repair
verified customer Verified Customer
6
Category: Service
Excellent
They let you drop the car off after hours. They called me the next morning before they started services to double check everything. Friendly staff. They updated me and had my car ready earlier than expected. Overall happy with my experience.
Employees worked with
CT
CHRISTINE TONELLI
CM
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Cesar M.
Chicago, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great work my vehicle felt so different after the fuel injection service.
Love Mc Grath is in my neighborhood, And they Email and text, with updates and phone calls.
Employees worked with
CT
CHRISTINE TONELLI
MW
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Maurice W.
Chicago, IL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Experience at Hyundai
Great
Employees worked with
CT
CHRISTINE TONELLI
JR
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Jaime R.
Melrose Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
8
Category: Service
Good experience
Christine was nice and very helpful when it came to checking in my vehicle for maintenance. She offered me all of the services available and was never pushy about selling me anything I did not need.?
Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2016 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/10/2022
verified customer Verified Customer
9
Category: Service
Christina is always positive.
Christina In the service department. I can't remember her last name. every time I come she has a positive attitude. Always willing to help.
Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2016 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/10/2022
verified customer Verified Customer
9
Category: Service
Christina is always positive.
Christina In the service department. I can't remember her last name. every time I come she has a positive attitude. Always willing to help.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/07/2022
Service Type: Maintenance
5
Category: Service
Used to be great
It could be better. i’m just gonna blame it on COVID.
LEIF F. from McGrath City Hyundai responded on 03/08/2022 02:15 PM

Latasha, thank you so much for speaking with us! I am very happy that we were able to resolve everything for you. Never hesitiate to let us know about any issues at all, we're always here for you and we appreciate you very much. Thank you!

LEIF F. from McGrath City Hyundai responded on 03/08/2022 02:17 PM

Thank you so much for speaking with us! We are so happy that we were able to resolve everything for you! Please, never hesitate to reach out to us with any issues at all, we're here for you and we appreciate you very much. Thank you again!

Employees worked with
CT
CHRISTINE TONELLI
MV
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Maria V.
Chicago, IL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
verified customer Verified Customer
10
Category: Service
OIL CHANGE
CHRISTINE WENT ABOVE AND BEYOND HELPING ME . VERY NICE AND PROFESSIONAL.
Employees worked with
CT
CHRISTINE TONELLI
MV
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Maria V.
Chicago, IL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
verified customer Verified Customer
10
Category: Service
OIL CHANGE
CHRISTINE WENT ABOVE AND BEYOND HELPING ME . VERY NICE AND PROFESSIONAL.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/02/2022
Service Type: Repair
4
Category: Service
OIL CHANGE
CHRISTINE WENT ABOVE AND BEYOND HELPING ME . VERY COURTEOUS AND PROFESSIONAL.
CHRIS C. from McGrath City Hyundai responded on 03/03/2022 08:25 AM

Thank you very much for taking the time to speak with me.  I am glad we were able to discuss and resolve your concerns.  I really appreciate all the kind words.  I amalways here to help you with anything you need.  I look forward to seeing you on your next service visit.  Thank you again and have a great day.

Best regards,

Christine

Employees worked with
CT
CHRISTINE TONELLI
CP
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Cory P.
Chicago, IL
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Professional
Professional service overall. However, I did wait longer than expected for service to be complete.
CHRIS C. from McGrath City Hyundai responded on 02/28/2022 12:51 PM

I just wanted to say thank you very much for your review!  We greatly appreciate you taking the time to complete it.  Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience.  Thank you for the understanding in regards to our staffing levels, as well as, our current construction/remodel projects.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employees worked with
CT
CHRISTINE TONELLI
OM
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Oscar M.
Elmwood Park, IL
2019 Hyundai Veloster N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Christine Is the MVP of this establishment
It’s been a while since I’ve came in for service due to the weather and lack of driving. While pulling in I noticed Christine was working and thought “no way she would remember me from almost 6 months ago..” but sure enough she remembered my name, that I get fully synthetic oil, and that I opt out of the free car wash. My mind was blown that she’s that involved with her customers. While waiting she also checked in on me, made sure the tv was on a good channel and reminded me of the complimentary coffee. Christine is a staple of this place and every customer that deals with her should consider themselves lucky to have her. I hope that she’s there for all my future visits.
CHRIS C. from McGrath City Hyundai responded on 02/22/2022 03:35 PM

I just wanted to say thank you very much for your review!  We greatly appreciate you taking the time to complete it.  Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience.  Thank you for the understanding in regards to our staffing levels, as well as, our current construction/remodel projects.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employees worked with
CT
CHRISTINE TONELLI
JS
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Juanita S.
Chicago, IL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
M city
Great customer service made my visit comfortable
CHRIS C. from McGrath City Hyundai responded on 02/21/2022 04:33 PM

I just wanted to say thank you very much for your review!  We greatly appreciate you taking the time to complete it.  Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience.  Thank you for the understanding in regards to our staffing levels, as well as, our current current construction/remodel projects.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employees worked with
CT
CHRISTINE TONELLI
SK
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Stacy K.
Chicago, IL
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/18/2022
Service Type: Repair
verified customer Verified Customer
6
Category: Service
Cold waiting area. Cost is up there
Representative was excellent.
CHRIS C. from McGrath City Hyundai responded on 02/22/2022 02:04 PM

I just wanted to say thank you very much for your review!  We greatly appreciate you taking the time to complete it.  Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience.  We are currently going through a construction/remodel projects which has been causing some issues with heating ,as well as, lighting and electrical.  I am sure when the remodel is complete, tempature will no longer be an issue in our waiting room.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employees worked with
CT
CHRISTINE TONELLI
TC
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Tim C.
Chicago, IL
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Excellent service
Had to drop off my car in a winter storm. Christine at the service desk made sure that I was able to get a Lyft. Would recommend
CHRIS C. from McGrath City Hyundai responded on 02/05/2022 02:15 PM

I just wanted to say thank you very much for your review!  We greatly appreciate you taking the time to complete it.  Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience.  Thank you for the understanding in regards to our staffing levels and we are currently working on the scheduling system for better spacing of appointments.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employees worked with
CT
CHRISTINE TONELLI
MW
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Maurice W.
Chicago, IL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Hyundai dealership
I’d definitely return here and recommend this dealership to all my family and friends
ANA R. from McGrath City Hyundai responded on 01/10/2022 07:33 AM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Ana Rivera
Client Relations Manager
AnaR@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
RC
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Richard C.
Bridgeview, IL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Christine should get a raise or a promotion :)
Christine is an excellent customer service person. Great job!
ANA R. from McGrath City Hyundai responded on 12/21/2021 10:19 AM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Ana Rivera
Client Relations Manager
AnaR@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Elmwood Park, IL
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Thank You McGrath
Thank you, Christine! Good Service!
ANA R. from McGrath City Hyundai responded on 12/13/2021 01:50 PM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Ana Rivera
Client Relations Manager
AnaR@mcgrathcity.com

 

Employees worked with
CT
CHRISTINE TONELLI
BK
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Barry K.
Chicago, IL
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/10/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great job
Great service
CONSTANCIA M. from McGrath City Hyundai responded on 12/10/2021 07:42 AM

My name is Ana, I am the clients relations manager here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I truly apologize for the long wait to be greeted, and I assure that next time our staff will be on it. We strive to be a 5 star dealer, and would appreciate if you could help us keep that status, by rescoring  us on the survey. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-804-5016. I look forward to speaking with you soon.

Respectfully,

Client Relations Manager
AnaR@mcgrathcity.com

Ana Rivera

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2013 Hyundai Elantra Gt
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/07/2021
Service Type: Maintenance
verified customer Verified Customer
1
Category: Service
Excellent staff horrible organization
The car took hours longer than their estimation. They couldn’t find my part which means they are very disorganized, it took them one hour and a half just to do that. Their customer service is very good however and it was their only saving Grace
CONSTANCIA M. from McGrath City Hyundai responded on 12/08/2021 10:18 AM

My name is Ana, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,
Ana Rivera
Mcgrath City Hyundai
anar@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
The service are excellent very professional and friendly
CONSTANCIA M. from McGrath City Hyundai responded on 11/13/2021 01:35 PM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
JS
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Janet S.
Chicago, IL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
The staff has been serviced oriented even with in increase of business.
CONSTANCIA M. from McGrath City Hyundai responded on 11/08/2021 06:27 AM

Janet,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

 

Employees worked with
CT
CHRISTINE TONELLI
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