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SureCritic / Hyundai Dealer / McGrath City Hyundai / CHRISTINE TONELLI
CT

CHRISTINE TONELLI

McGrath City Hyundai
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

Reviews of CHRISTINE TONELLI

Verified Customer
Chicago, IL
2016 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/10/2022
verified customer Verified Customer
9
Category: Service
Christina is always positive.
Christina In the service department. I can't remember her last name. every time I come she has a positive attitude. Always willing to help.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/07/2022
Service Type: Maintenance
5
Category: Service
Used to be great
It could be better. i’m just gonna blame it on COVID.
LEIF F. from McGrath City Hyundai responded on 03/08/2022 02:15 PM

Latasha, thank you so much for speaking with us! I am very happy that we were able to resolve everything for you. Never hesitiate to let us know about any issues at all, we're always here for you and we appreciate you very much. Thank you!

LEIF F. from McGrath City Hyundai responded on 03/08/2022 02:17 PM

Thank you so much for speaking with us! We are so happy that we were able to resolve everything for you! Please, never hesitate to reach out to us with any issues at all, we're here for you and we appreciate you very much. Thank you again!

Employees worked with
CT
CHRISTINE TONELLI
MV
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Maria V.
Chicago, IL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
verified customer Verified Customer
10
Category: Service
OIL CHANGE
CHRISTINE WENT ABOVE AND BEYOND HELPING ME . VERY NICE AND PROFESSIONAL.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/02/2022
Service Type: Repair
4
Category: Service
OIL CHANGE
CHRISTINE WENT ABOVE AND BEYOND HELPING ME . VERY COURTEOUS AND PROFESSIONAL.
CHRIS C. from McGrath City Hyundai responded on 03/03/2022 08:25 AM

Thank you very much for taking the time to speak with me.  I am glad we were able to discuss and resolve your concerns.  I really appreciate all the kind words.  I amalways here to help you with anything you need.  I look forward to seeing you on your next service visit.  Thank you again and have a great day.

Best regards,

Christine

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
verified customer Verified Customer
Category: Service
No Worries about customer service Christine to the rescue.
After all the problems that I had with my vehicle Christine was able to keep me calm during this pandemic and get me back on the road safely..it took time and patience, Christine made sure she kept me updated. She worked hard to ensure I had a good experience..Thanks again for your services. MS. HILL
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/01/2021
Service Type: Repair
Category: Service
Customer service
Even though I was frustrated and upset about all the issues that was going on with my car Christine kept me so calm she was so great she is just wonderful and I want to thank her for helping me get through me not having my car for several weeks she's the best thank you
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 06/02/2021 10:40 AM

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
RW
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Reginald W.
Chicago, IL
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2021
verified customer Verified Customer
Category: Service
The service was awesome!
The service was excellent.. I was greeted with the upmost respect and a great smile very nice.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2021
Service Type: Maintenance
Category: Service
CONSTANCIA MONTOYA Greeted me with a great smile she was very nice and made me very comfortable.
CONSTANCIA MONTOYA Was awesome ?
When I came in she greeted me with a nice smile and made me very comfortable and took care of me right away and I was very happy ? to say the least.
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 04/02/2021 03:02 PM

Reginald,

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
MS
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Milton S.
Chicago, IL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020
verified customer Verified Customer
Category: Service
Great staff
Easy to get too.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/18/2020
Service Type: Maintenance
Category: Service
Great staff
Easy to get to.
Recommended
CHRIS C. from McGrath City Hyundai responded on 09/18/2020 08:11 AM

Milton, 

This mistake happens often, pressing 1 instead of 5.  I will resend the survey.  Thank you so much for taking the time to fill out the survey, we really appreciate it and thank you for servicing your vehicle with McGrath City Hyundai.

Best regards,

Chris Capparelli
Service Manager
McGrath City Hyundai

CHRIS C. from McGrath City Hyundai responded on 09/21/2020 10:27 AM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Repesentitive
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
IP
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Irena P.
Chicago, IL
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2020
verified customer Verified Customer
Category: Service
Is good
Service is very good
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/14/2020
Service Type: Repair
Category: Service
Is good
Business is good service is very good
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 08/14/2020 01:02 PM

Hello Irena, 

My name is Christopher, Service Director here at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-692-1339. I look forward to speaking with you soon.

Respectfully,

Chris Capparelli
Service Director
McGrath City Hyundai
ccapparelli@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
JR
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James R.
River Forest, IL
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2020
verified customer Verified Customer
Category: Service
Really takes care of customer
Always helpful, courteous, professional service!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/26/2020
Service Type: Maintenance
Category: Service
Extremely friendly and helpful
Always there for helpful, friendly, professional service.
Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 05/26/2020 06:09 AM

Hello James, 

My name is Christopher, Service Director here at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-692-1339. I look forward to speaking with you soon.

Respectfully,

Chris Capparelli
Service Director
McGrath City Hyundai
ccapparelli@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
DW
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Deangela W.
Chicago, IL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2020
verified customer Verified Customer
Category: Service
Very happy with service
I will highly recommend this dealership because they make sure let the customer is satisfied. Even if you had a misunderstanding.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/07/2020
Service Type: Repair
Category: Service
Service is poor
Every since my first visit.... I never liked the performance of my truck when I received it back..
I had an experience with them ruining my rugs on my floor.
I just do not like the service that they provide for me there.
After my recent visit I spoke with the manager Chris. He was very understanding and helpful.
Not Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 04/07/2020 09:41 AM

Hello Deangela, 

My name is Christopher, Service Director here at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Chris Capparelli
Service Director
McGrath City Hyundai
ccapparelli@mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
DT
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Darlene T.
Elmwood Park, IL
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020
verified customer Verified Customer
Category: Service
Great people working there
McGraff takes care of my recent problems
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/13/2020
Service Type: Maintenance
Category: Service
SERVICING
all costs not explained, seat belt alarm not working properly , glove compartment dirty,,
Not Recommended
Christopher H., BDC Director from McGrath City Hyundai responded on 03/14/2020 06:19 AM

Hello Esteban, 

My name is Christopher, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Christopher M. Hoelbl
Customer Specialist
McGrath City Hyundai
choelbl@mcgrathcity.com
773-804-5052

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2013 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2019
verified customer Verified Customer
Category: Service
Christine's review
While I still would not recommend this dealership to anyone nor will I be going there myself, I feel compelled to give credit to one employee that stood out. Her name is Christine and out of all the people who were supposed to take care of us, she was the one that actually did try to help and do her job well. This particular service advisor is perhaps the hardest working one on that whole floor. Constantly answering questions and juggling different responsabilities at the same time. She was the only one that took initiative to communicate with me regarding my vehicle in spite of the fact how busy she was. I can't say the same about the rest of the staff. They collectively lack customer service skills, are uninformed and oftentimes downright rude.
Christine, keep up the good work! Your willingness to help and satisfy the customer is very much appreciated.
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/25/2019
Service Type: Maintenance
Category: Service
Can't recommend
Stay away from this dealership. Their sales staff will bombard you with calls and make promises that will be broken as soon as you need service for the first time. Their service is a total and outer joke. Starting with poor scheduling, through long waiting times, no follow up and poor quality of work performed. Their extended warranties are absolutely worthless as they never seem to cover what they were promised to cover. Very disappointed with the brand and the dealership.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/25/2019 01:30 PM

Hello Edar,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with
CT
CHRISTINE TONELLI
WL
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Willie L.
Forest Park, IL
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2019
verified customer Verified Customer
Category: Service
excellent service
service good from christine
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/05/2019
Service Type: Repair
Category: Service
rating service lady very good mrs.christine
nice pe0ple work in service department
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/08/2019 07:15 AM

Hello Willie,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2013 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/15/2019
verified customer Verified Customer
Category: Service
Everyone is very NICE and Friendly.
The whole environment is very welcoming. They are very friendly. Kristine you make sure your costumer is taken care of. You go out of your way to make sure things get done. Laurie you were such great help yesterday. You took the time to explain things to me. Your very patient and understanding. Thank you for all you girls have done for me very appreciated. You GIRLS ROCK. Keep up the great work.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/26/2018
Service Type: Repair
Category: Service
Repair time
It took them 2 months to repair my veh.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/26/2018 10:03 AM

Hello Elizabeth,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/16/2019 08:21 AM

Hello Elizabeth, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that both Christine & I  provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Oak Park, IL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2018
verified customer Verified Customer
Category: Service
Recall
The service was excellent!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/23/2018
Service Type: Repair
Category: Service
The service clerks
All Good!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/26/2018 10:04 AM

Hello Clifford,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
BH
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Bianca H.
Chicago, IL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2018
verified customer Verified Customer
Category: Service
Quick response
After my first response I was surprised at how quickly I was contact to get a resolution to my problems. I received information that I didn't know and that alone made me feel better. Sometimes just listening will help you to feel better about the any issues.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/16/2018
Service Type: Maintenance
Category: Service
No update
They don't call for updates on your car
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/17/2018 06:25 AM

Hello Bianca,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
JM
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Jeremy M.
Chicago, IL
2008 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2017
verified customer Verified Customer
Category: Service
People are nice.
McGrath cares about their customers. They reached out to me to make sure my car was running smoothly. Great customer service goes a long way with me. Keep a smile on your customers.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/04/2017
Service Type: Maintenance
Category: Service
People are nice.
Service n people are very nice n helpful
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/04/2017 09:03 AM

Hello Jeremy,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
NW
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Nancy W.
Des Plaines, IL
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2017
verified customer Verified Customer
Category: Service
I feel it necessary to send a rescore of 5 due to the level of customer service exhibited in the follow up I have received regarding my concerns on my last visit to service my vehicle.
I would most definitely recommend McGrath to a friend or family member. The teams follow up is exceptional and it makes a customer feel that they are truly being heard.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/28/2017
Service Type: Repair
Category: Service
Level of service is always acceptable except for my last visit.
yes
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/28/2017 10:27 AM

Hello Nancy,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Park Ridge, IL
2012 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2017
verified customer Verified Customer
Category: Service
Christine Tonelli excellent service advisor
My wait may have been long with an appointment. CHRISTINE TONELLI explained there was long waitimg. I told her they need to look at their schedule department. She told me all that was need to be done but they had to orderived the parts. She told me she would call me Tuesday and she did.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/18/2017
Service Type: Maintenance
Category: Service
Right now to long wait times with appointment
I did refer a friend they bought a new Santa Fe fully loaded.that was twondering weeks ago . But after my secure vis it not to sure. My service gal was great .
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/18/2017 01:06 PM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
DS
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Debra S.
Chicago, IL
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2017
verified customer Verified Customer
Category: Service
Repair and recall
Loredana isn't going out of her way to resolve my concerns
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/14/2017
Service Type: Repair
Category: Service
Repair visit
No further comments
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/14/2017 12:03 PM

Hello Debra,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
AG
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Angeline G.
Elmwood Park, IL
2021 Hyundai Venue
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/19/2022
Service Type: Repair
verified customer Verified Customer
6
Category: Service
Excellent
They let you drop the car off after hours. They called me the next morning before they started services to double check everything. Friendly staff. They updated me and had my car ready earlier than expected. Overall happy with my experience.
Employees worked with
CT
CHRISTINE TONELLI
CM
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Cesar M.
Chicago, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great work my vehicle felt so different after the fuel injection service.
Love Mc Grath is in my neighborhood, And they Email and text, with updates and phone calls.
Employees worked with
CT
CHRISTINE TONELLI
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