CT

CHRISTINE TONELLI

McGrath City Hyundai

Overall Rating

4.5

(579 reviews)

40

Reviews of CHRISTINE TONELLI

Verified Customer

Chicago, IL

2013 Hyundai Elantra Gt

12/07/2021

Service Type: Maintenance

Verified Customer

1

Category: Service

Excellent staff horrible organization

The car took hours longer than their estimation. They couldn’t find my part which means they are very disorganized, it took them one hour and a half just to do that. Their customer service is very good however and it was their only saving Grace

CONSTANCIA M. from McGrath City Hyundai responded on 12/08/2021 10:18 AM

My name is Ana, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,
Ana Rivera
Mcgrath City Hyundai
anar@mcgrathcity.com

Employees worked with

CHRISTINE TONELLI

PK

Patrick K.

Chicago, IL

2018 Hyundai Sonata

10/05/2021

Service Type: Repair

Verified Customer

0

Category: Service

Horrible Communication!!

Service Dept does not keep you informed as to what is going on with your vehicle. I understood that they were very busy, I just wanted to be updated on the status of my vehicle. Was never told that it would take over 2 weeks to get my car done. Every time I called, I was on hold over 30 min to talk to someone who could not answer any of my questions, was told I would get a call back from my service rep (which never happened).

CONSTANCIA M. from McGrath City Hyundai responded on 10/07/2021 03:17 PM

Patrick,
My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-804-5016. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2017 Hyundai Santa Fe Sport

07/26/2021

Service Type: Maintenance

Verified Customer

Category: Service

Waste of time

This place is a colossal waste of time. I had a 9:30 AM appointment on a Saturday to get an oil change and replace a passenger side mirror of which I had made the appointment and had the part ordered in advance. I got there waited three hours for the services to be done which was ridiculous when I had an appt. I went to pay and found out that they didn’t replace the mirror because they didn’t have the part someone was supposed to follow up with me the next week and no one did. This place is a disaster I would never go back here and I would never buy another Hyundai.

Not Recommended

CONSTANCIA M. from McGrath City Hyundai responded on 07/31/2021 12:39 PM

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-804-5016. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with

CHRISTINE TONELLI

Verified Customer

Elmhurst, IL

2009 Hyundai Santa Fe

06/17/2021

Service Type: Maintenance

Verified Customer

Category: Service

3 hrs and no updates for oil+ tire rotation

Made appt via app - very easy; from there all was downhill; late, no communication from staff to me. Was told 1hr 30 min (which is bad in itslef given i had an appt for easy service) and got out after 3 hours… i had to call twice for updates/ to get out of there. Pretty close to worst ever

Not Recommended

CONSTANCIA M. from McGrath City Hyundai responded on 06/19/2021 09:06 AM

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with

CHRISTINE TONELLI

MD

Marlon D.

Chicago, IL

2013 Hyundai Sonata

11/18/2020

Service Type: Maintenance

Verified Customer

Category: Service

Service/Repair

Buyer Beware!!! Had my vehicle in for a week and they could solve initial problem brought in for. Spend time a lot of money to fix other issues that were not brought up in recent visits. Multi point inspections were supposedly done on previous visits. Don't think so. Vehicle returned unwashed and tag for oil change not updated. Questioning if it was even done, sure paid for oil service. Vehicle returned with new problem noise under hood upon retrieval. Confirmed noise with staff on duty. After discovering new problem staff offered to keep it. No way... so super frustrated, exhausted and wanted out of there fast. Had to get rental car while vehicle was in service not going to spend more money. Not sure how long and how new problem would be. Again, intial problem wasn't fixed. Reiterated to service advisor problem was occurring. Need vastly improved service loaner program for vehicles in for longer service. My recent visits have been deplorable dont want to go back. Recommended take your vehicle some place else. Service department needs vast improvement.

Not Recommended

CHRIS C. from McGrath City Hyundai responded on 11/20/2020 01:38 PM

Marlon,

Thank you very much for taking the time to discuss your vehicle and I look forward to seeing you on Tuesday.

Best regards,

Christine

Employees worked with

CHRISTINE TONELLI

NN

Nikki N.

Burbank, IL

2020 Hyundai Elantra

10/17/2020

Service Type: Repair

Verified Customer

Category: Service

Not great

Nope

Not Recommended

CHRIS C. from McGrath City Hyundai responded on 10/17/2020 11:28 AM

Nikki,

My name is Connie, I am the Customer Service representitive here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with

CHRISTINE TONELLI

MS

Milton S.

Chicago, IL

2015 Hyundai Sonata

ReScore Review™

09/18/2020

Verified Customer

Category: Service

Great staff

Easy to get too.

Recommended

Original Review

09/18/2020

Service Type: Maintenance

Category: Service

Great staff

Easy to get to.

Recommended

CHRIS C. from McGrath City Hyundai responded on 09/18/2020 08:11 AM

Milton,

This mistake happens often, pressing 1 instead of 5. I will resend the survey. Thank you so much for taking the time to fill out the survey, we really appreciate it and thank you for servicing your vehicle with McGrath City Hyundai.

Best regards,

Chris Capparelli
Service Manager
McGrath City Hyundai

CHRIS C. from McGrath City Hyundai responded on 09/21/2020 10:27 AM

Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Repesentitive
cmontoya@ mcgrathcity.com

Employees worked with

CHRISTINE TONELLI

JR

James R.

River Forest, IL

2018 Hyundai Sonata

ReScore Review™

05/26/2020

Verified Customer

Category: Service

Really takes care of customer

Always helpful, courteous, professional service!

Recommended

Original Review

05/26/2020

Service Type: Maintenance

Category: Service

Extremely friendly and helpful

Always there for helpful, friendly, professional service.

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 05/26/2020 06:09 AM

Hello James,

My name is Christopher, Service Director here at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-692-1339. I look forward to speaking with you soon.

Respectfully,

Chris Capparelli
Service Director
McGrath City Hyundai
ccapparelli@mcgrathcity.com

Employees worked with

CHRISTINE TONELLI

DW

Deangela W.

Chicago, IL

2019 Hyundai Santa Fe

ReScore Review™

04/07/2020

Verified Customer

Category: Service

Very happy with service

I will highly recommend this dealership because they make sure let the customer is satisfied. Even if you had a misunderstanding.

Recommended

Original Review

04/07/2020

Service Type: Repair

Category: Service

Service is poor

Every since my first visit.... I never liked the performance of my truck when I received it back..
I had an experience with them ruining my rugs on my floor.
I just do not like the service that they provide for me there.
After my recent visit I spoke with the manager Chris. He was very understanding and helpful.

Not Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 04/07/2020 09:41 AM

Hello Deangela,

My name is Christopher, Service Director here at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Chris Capparelli
Service Director
McGrath City Hyundai
ccapparelli@mcgrathcity.com

Employees worked with

CHRISTINE TONELLI

Verified Customer

Elmwood Park, IL

2016 Hyundai Tucson

12/18/2019

Service Type: Maintenance

Verified Customer

Category: Service

Will never come back to this location.

Staff was rude. The time it took to complete an oil change with having an apt made took 3 hours. Explanation of inspection was inaccurate. Went for an oil change in April and come the beginning of December, all the sudden things needs to be replaced urgently- mind you none of this was mentioned previously nor did anyone say in my April visit that certain things need attention. Also, when I was finally checked in my mileage was at 23K, was told that at 15K I should have had my fluids rotated, which would’ve cost close to $200. This facility is money hungry and the staff has an attitude. I’ve been coming to this place since 2016 and with each visit I’m growing increasingly frustrated.

Not Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 12/18/2019 10:58 AM

Hello

My name is Christopher, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Christopher M. Hoelbl
Customer Specialist
McGrath City Hyundai
choelbl@mcgrathcity.com
773-804-5052

Employees worked with

CHRISTINE TONELLI

TW

Toni W.

Broadview, IL

2016 Hyundai Sonata

11/06/2019

Service Type: Repair

Verified Customer

Category: Service

Poor

They are liers! Motor was blown they said it wasn't

Not Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 11/06/2019 07:51 AM

Hello Toni,

My name is Christopher, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Christopher M. Hoelbl
Customer Specialist
McGrath City Hyundai
choelbl@mcgrathcity.com
773-804-5052

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2014 Hyundai Sonata

06/25/2019

Service Type: Repair

Verified Customer

Category: Service

Lies

Never will come back

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/25/2019 01:41 PM

Hello William,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2013 Hyundai Sonata Hyb

ReScore Review™

06/29/2019

Verified Customer

Category: Service

Christine's review

While I still would not recommend this dealership to anyone nor will I be going there myself, I feel compelled to give credit to one employee that stood out. Her name is Christine and out of all the people who were supposed to take care of us, she was the one that actually did try to help and do her job well. This particular service advisor is perhaps the hardest working one on that whole floor. Constantly answering questions and juggling different responsabilities at the same time. She was the only one that took initiative to communicate with me regarding my vehicle in spite of the fact how busy she was. I can't say the same about the rest of the staff. They collectively lack customer service skills, are uninformed and oftentimes downright rude.
Christine, keep up the good work! Your willingness to help and satisfy the customer is very much appreciated.

Not Recommended

Original Review

06/25/2019

Service Type: Maintenance

Category: Service

Can't recommend

Stay away from this dealership. Their sales staff will bombard you with calls and make promises that will be broken as soon as you need service for the first time. Their service is a total and outer joke. Starting with poor scheduling, through long waiting times, no follow up and poor quality of work performed. Their extended warranties are absolutely worthless as they never seem to cover what they were promised to cover. Very disappointed with the brand and the dealership.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/25/2019 01:30 PM

Hello Edar,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2017 Hyundai Sonata

06/11/2019

Service Type: Repair

Verified Customer

Category: Service

...

...

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/13/2019 05:47 AM

Hello Konrad,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with

CHRISTINE TONELLI

AV

Aberham V.

Chicago, IL

2016 Hyundai Sonata

06/04/2019

Service Type: Repair

Verified Customer

Category: Service

What a joke

Had a 2016 sonata, nothing but problems on this car. Finally needed an engine replacement. Waited 7 months for a new engine. During that time, I got a call from a "manager" telling me to come in and discuss my options and maybe trade in for another car. When back, talking to their "manager" and he flat out said there was nothing they can do since I owe a lot on my car. Maybe if I had positive equity. Ha! Positive equity on a finance car!?!? Yeah ok. Gets worst. The man was rude, refused to let me talk and said I told me to leave.

Finally got my car back after 7 months. Picked up and drove to Ziegler's Chevy. Bought a brand new car. They took my crappy Hyundai and my car payments are $20 less than what I was paying.

Be smart go anywhere but here.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/11/2019 09:08 AM

Hello Aberham,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with

CHRISTINE TONELLI

JL

Jack L.

Chicago, IL

2013 Hyundai Sonata

05/28/2019

Service Type: Maintenance

Verified Customer

Category: Service

Really disappointed!

Will never go back to McGrath and most likely never buy another Hyundai (I have owned two brand new Sonatas in the past).

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/29/2019 07:33 AM

Hello Jack,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with

CHRISTINE TONELLI

GN

Giovany N.

Chicago, IL

2018 Hyundai Tucson

05/10/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service time

They should improve the service time

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/10/2019 06:48 AM

Hello Giovany,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2017 Hyundai Sonata Hyb

01/30/2019

Service Type: Repair

Verified Customer

Category: Service

Poor communication

If you want to be forgotten and left in the waiting area until the last service member leaving for the day notices you, then buy your next car at McGrath Hyundai.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/04/2019 05:52 PM

Hello Ernesto,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

DD

Daniela D.

Chicago, IL

2017 Hyundai Elantra

01/26/2019

Service Type: Maintenance

Verified Customer

Category: Service

Disappointed

I was waiting 2.5 hours but I sign that will be done in an hour and was just oil change She forget about me if I did not remind her I could wait much longer Very poor service I am very disappointed

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/28/2019 08:28 AM

Hello Daniela,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Maywood, IL

2015 Hyundai Tucson

11/07/2018

Service Type: Maintenance

Verified Customer

Category: Service

No Service Done, but told hours later the car was repaired and ready for pick-up.

If I leave my car in your service area for several hours; get the call informing me of the problem and stating what was done to fix the problem, hey how about actually repairing the car.
After this long day of my car being in the service department, when I got home the car was acting up the same way.
When I called to complain I was told Christine will call me back, well a month later, I'm still waiting for that callback, mybe she'll call on Never.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 11/09/2018 06:14 AM

Hello Catherine,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Displaying Review 1 - 20 of 597 in total

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