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SureCritic / Hyundai Dealer / McGrath City Hyundai / CHRISTINE TONELLI
CT

CHRISTINE TONELLI

McGrath City Hyundai
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

Reviews of CHRISTINE TONELLI

CM
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Cesar M.
Chicago, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great work my vehicle felt so different after the fuel injection service.
Love Mc Grath is in my neighborhood, And they Email and text, with updates and phone calls.
Employees worked with
CT
CHRISTINE TONELLI
MW
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Maurice W.
Chicago, IL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Experience at Hyundai
Great
Employees worked with
CT
CHRISTINE TONELLI
JR
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Jaime R.
Melrose Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
8
Category: Service
Good experience
Christine was nice and very helpful when it came to checking in my vehicle for maintenance. She offered me all of the services available and was never pushy about selling me anything I did not need.?
Employees worked with
CT
CHRISTINE TONELLI
MV
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Maria V.
Chicago, IL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
verified customer Verified Customer
10
Category: Service
OIL CHANGE
CHRISTINE WENT ABOVE AND BEYOND HELPING ME . VERY NICE AND PROFESSIONAL.
Employees worked with
CT
CHRISTINE TONELLI
CP
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Cory P.
Chicago, IL
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Professional
Professional service overall. However, I did wait longer than expected for service to be complete.
CHRIS C. from McGrath City Hyundai responded on 02/28/2022 12:51 PM

I just wanted to say thank you very much for your review!  We greatly appreciate you taking the time to complete it.  Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience.  Thank you for the understanding in regards to our staffing levels, as well as, our current construction/remodel projects.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employees worked with
CT
CHRISTINE TONELLI
OM
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Oscar M.
Elmwood Park, IL
2019 Hyundai Veloster N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Christine Is the MVP of this establishment
It’s been a while since I’ve came in for service due to the weather and lack of driving. While pulling in I noticed Christine was working and thought “no way she would remember me from almost 6 months ago..” but sure enough she remembered my name, that I get fully synthetic oil, and that I opt out of the free car wash. My mind was blown that she’s that involved with her customers. While waiting she also checked in on me, made sure the tv was on a good channel and reminded me of the complimentary coffee. Christine is a staple of this place and every customer that deals with her should consider themselves lucky to have her. I hope that she’s there for all my future visits.
CHRIS C. from McGrath City Hyundai responded on 02/22/2022 03:35 PM

I just wanted to say thank you very much for your review!  We greatly appreciate you taking the time to complete it.  Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience.  Thank you for the understanding in regards to our staffing levels, as well as, our current construction/remodel projects.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employees worked with
CT
CHRISTINE TONELLI
JS
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Juanita S.
Chicago, IL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
M city
Great customer service made my visit comfortable
CHRIS C. from McGrath City Hyundai responded on 02/21/2022 04:33 PM

I just wanted to say thank you very much for your review!  We greatly appreciate you taking the time to complete it.  Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience.  Thank you for the understanding in regards to our staffing levels, as well as, our current current construction/remodel projects.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employees worked with
CT
CHRISTINE TONELLI
TC
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Tim C.
Chicago, IL
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Excellent service
Had to drop off my car in a winter storm. Christine at the service desk made sure that I was able to get a Lyft. Would recommend
CHRIS C. from McGrath City Hyundai responded on 02/05/2022 02:15 PM

I just wanted to say thank you very much for your review!  We greatly appreciate you taking the time to complete it.  Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience.  Thank you for the understanding in regards to our staffing levels and we are currently working on the scheduling system for better spacing of appointments.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Chris

Employees worked with
CT
CHRISTINE TONELLI
MW
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Maurice W.
Chicago, IL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Hyundai dealership
I’d definitely return here and recommend this dealership to all my family and friends
ANA R. from McGrath City Hyundai responded on 01/10/2022 07:33 AM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Ana Rivera
Client Relations Manager
AnaR@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
RC
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Richard C.
Bridgeview, IL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Christine should get a raise or a promotion :)
Christine is an excellent customer service person. Great job!
ANA R. from McGrath City Hyundai responded on 12/21/2021 10:19 AM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Ana Rivera
Client Relations Manager
AnaR@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Elmwood Park, IL
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Thank You McGrath
Thank you, Christine! Good Service!
ANA R. from McGrath City Hyundai responded on 12/13/2021 01:50 PM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Ana Rivera
Client Relations Manager
AnaR@mcgrathcity.com

 

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
The service are excellent very professional and friendly
CONSTANCIA M. from McGrath City Hyundai responded on 11/13/2021 01:35 PM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
JS
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Janet S.
Chicago, IL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
The staff has been serviced oriented even with in increase of business.
CONSTANCIA M. from McGrath City Hyundai responded on 11/08/2021 06:27 AM

Janet,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

 

Employees worked with
CT
CHRISTINE TONELLI
GJ
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Gregory J.
Chicago, IL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Christine in Service
I have been going here for years, and can't always have a good experience with Christine T in service. She is attentive, gets back to me in a timely fashion, and is very with the pricing for any service for you vehicle.
I highly recommend Christine and this dealership if you want good service and a fair price.
CONSTANCIA M. from McGrath City Hyundai responded on 11/02/2021 11:17 AM

Gregory,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
CD
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Clarence D.
Chicago, IL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Lovely Staff but lacks Technicians
The need for service technicians is at an all time high at this place. They are quick once the actually look at a vehicle. Lot of cars that needed to be worked on. Waited 8 days for a 1 day job.
CONSTANCIA M. from McGrath City Hyundai responded on 09/29/2021 05:39 AM

Clarence, 

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,
Donna Vician
Customer Service Team Member
dvician@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
KS
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Krystyna S.
Elk Grove Village, IL
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always friendly, always helpful.
They take care of my cars for many years.
CONSTANCIA M. from McGrath City Hyundai responded on 09/15/2021 07:51 AM

Krystyna, 

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
TT
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Timothy T.
Chicago, IL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service dept.
They are always accommodating and pleasant and professional. Check in was easy. Was treated well.
CONSTANCIA M. from McGrath City Hyundai responded on 09/15/2021 07:50 AM

Timothy, 

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Elmwood Park, IL
2019 Hyundai Veloster N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Christine is the best
Christine is always there and always the best at getting my car in and ready for service.
CONSTANCIA M. from McGrath City Hyundai responded on 09/03/2021 11:58 AM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
CM
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Carmella M.
Chicago, IL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Everything were ok and waiting could’ve been better
Customer services were friendly
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 07/24/2021 12:40 PM

Carmella, 

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
LB
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Lucyna B.
Harwood Heights, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer service is excellent
Employees provide the best customer service.
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 07/20/2021 06:44 AM

Lucyna,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
CT
CHRISTINE TONELLI
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