CT

CHRISTINE TONELLI

Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

CM
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Carmella M.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Everything were ok and waiting could’ve been better
Customer services were friendly
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 07/24/2021 12:40 PM

Carmella, 

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

LB
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Lucyna B.
Harwood Heights, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer service is excellent
Employees provide the best customer service.
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 07/20/2021 06:44 AM

Lucyna,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

JR
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Joanne R.
Elmwood Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
My McGrath Hyuandai Dealership
Ive taken my cars to this dealership for years. They always do a great job, especially Christine Tonelli who takes great care of me.
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 07/19/2021 03:01 PM

Joanne,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

SP
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Stephanie P.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Connie was amazing at this location
Connie went above and beyond to make things right. I had some issues and she made things. I’ll definitely be coming back because of her. She always makes me feel welcomed. Connie and randy have always been amazing. I drive 30 minutes plus and pass plenty of Hyundai dealerships to come to this location. I greatly appreciate her. Also I miss randy also.
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 07/14/2021 01:34 PM

Stephanie,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

Verified Customer
Cicero, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
.
...
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 06/30/2021 05:16 PM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

AC
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Alejandro C.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Very happy with Service my first car ?
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 06/19/2021 08:39 AM

Alejandro,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

Verified Customer
Chicago, IL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
verified customer Verified Customer
Category: Service
No Worries about customer service Christine to the rescue.
After all the problems that I had with my vehicle Christine was able to keep me calm during this pandemic and get me back on the road safely..it took time and patience, Christine made sure she kept me updated. She worked hard to ensure I had a good experience..Thanks again for your services. MS. HILL
Recommended
Employees worked with

Verified Customer
Chicago, IL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
verified customer Verified Customer
Category: Service
No Worries about customer service Christine to the rescue.
After all the problems that I had with my vehicle Christine was able to keep me calm during this pandemic and get me back on the road safely..it took time and patience, Christine made sure she kept me updated. She worked hard to ensure I had a good experience..Thanks again for your services. MS. HILL
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/01/2021
Service Type: Repair
Category: Service
Customer service
Even though I was frustrated and upset about all the issues that was going on with my car Christine kept me so calm she was so great she is just wonderful and I want to thank her for helping me get through me not having my car for several weeks she's the best thank you
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 06/02/2021 10:40 AM

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with

KC
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Keisha C.
Cicero, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Excellent service
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 05/22/2021 10:30 AM

Keisha,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

GL
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Gloria L.
Forest Park, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
People
All good
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 05/17/2021 06:18 AM

Gloria,
My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with

LS
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Larietha S.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Communication
Fast friendly and reliable associates
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 05/06/2021 08:22 AM

Larietha,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

CONSTANCIA M. from McGrath City Hyundai responded on 05/06/2021 08:29 AM

Larietha,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Scheduling
Very easy to schedule. In time and friendly.
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 04/10/2021 09:48 AM

Anonymous,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

JG
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Jesse G.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
Service advisor Christine T. is the absolute best. Great friendly customer service and goes above and beyond to make sure your car is taken care of.
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 04/09/2021 03:32 PM

Jesse,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

RW
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Reginald W.
Chicago, IL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2021
verified customer Verified Customer
Category: Service
The service was awesome!
The service was excellent.. I was greeted with the upmost respect and a great smile very nice.
Recommended
Employees worked with

PR
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Paula R.
Palos Heights, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Christine Tonelli
Comfortable ,confidence ,& knowledgeable
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 04/02/2021 03:02 PM

Paula,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

RW
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Reginald W.
Chicago, IL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2021
verified customer Verified Customer
Category: Service
The service was awesome!
The service was excellent.. I was greeted with the upmost respect and a great smile very nice.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2021
Service Type: Maintenance
Category: Service
CONSTANCIA MONTOYA Greeted me with a great smile she was very nice and made me very comfortable.
CONSTANCIA MONTOYA Was awesome ?
When I came in she greeted me with a nice smile and made me very comfortable and took care of me right away and I was very happy ? to say the least.
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 04/02/2021 03:02 PM

Reginald,

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with

CM
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Carmen M.
Lyons, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The professional service and courteous staff. Have no complaints. Will definitely buy my next car from Mcgraph
Mcgraph to me is one of the best dealer. Their staff from the minute you walk in they welcome you and make sure that your treated with the outmost respect and very professional.: Connie is one of your best managers always with a smile and the rest of the staff have no complaints.
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 03/30/2021 01:03 PM

Carmen,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
Everyone is very helpful! Will be coming back for my oil changes and just a check up
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 03/30/2021 06:52 AM

Kayla,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

DJ
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Delores J.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great customer service
I had one of the dealership experience in a while. Christian greeted me warmly and task care of the business.
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 03/17/2021 08:08 AM

Delores,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

OV
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Oscar V.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
The team at McGrath Hyundai is knowledgeable friendly and courteous. They have earned my business.
Recommended
CONSTANCIA M. from McGrath City Hyundai responded on 03/13/2021 10:14 AM

Oscar,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with
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