CARLOS VELASCO

Please contact me @ 951 699 6807

I am very sorry for the sequence of events that followed the first visit. We tried to help in any way possible with the cost of the repairs. I am very sorry for the outcome of the check engine light being on.

Thank you for the feedback from your last service. We will definitely take this survey serious and see what we can do to fix this in the future. We appreciate you as a customer and will be more then happy to do whatever we can to keep you as a customer. I hope that we can resolve the issues that may have caused you dissatisfaction. Thank you again for being a loyal customer of Temecula Hyudai. I really do hope we can continue to see you for any future services needed. 

I am so very sorry for how you feel about the recall and now the fuel miles. I know we did everything that we could to resolve the issue at hand but when doing the math it looks like the vehicle will get about 305-316 miles to the tank. 

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I am so sorry for the issues you had at the last service. I have contacted you to see if we can talk about what I can do to help the situation. Please feel free to contact me and we can see how we can resolve this issue in the future. Thank you for your time and hope to hear from you soon.                                          Carlos Velasco                                        Service Manager                                         (951)699-6807

I am so sorry you feel this way about our dealership. As I recall we never refused you bringing your vehicle in for the sunroof issue. We simply asked to have the vehicle towed in for inspections of the sunroof ( as per Hyundai guidelines) We do follow protocol as per Hyundai and that is step one. Unfortunately you did not choose to bring your vehicle in and for that we were not able to inspect the vehicle as needed to see if it was a warrant able repair. 

I am very sorry that you feel we did not perform quality work. Unfortunately there is nothing more to perform on this recall other then installing a label and making sure the latch on the seat belt was properly lined up. This recall was performed once before and Hyundai corporate advised to "inspect and install a lable only" I hope it was a clear enough explanation on the quick service we provided. I will be more then happy to send you the recall information to show you the process. 

I am so sorry for what happened on your visit. I will make sure we take care of the recall without any more inconvenience. Thanks for the feedback as this is this is the only way to fix any issues and allows us to grow as a company. 

I do apologize for the inconvenience on the last service.  I do know that we performed different services that do require shorter time for repairs. We do try and get every customer serviced as soon as possible. Thanks for your understanding and we will see you on your next service. 

Hello, I am so sorry for the miss-communication on your last service.  Thanks for the feedback as we are always looking to improve our service team. Thanks again and see you on your next service. 

I am so sorry for the issues that occurred on your last service. Please feel free to contact me when you get a change, even though the issue has somewhat been resolved I would like to go over a few things. Please call or email me at Cvelasco@temeculahyundai.com or the phone number listed below.  

        I wanted to apologize for the inconvenience we have caused you and the vehicle with a oil leak. We are more then happy to assist with anything you may need to compensate for the issues. Please feel free to contact us on what we can do to help. It is not normal practice for us and we are very sorry for how we returned your vehicle to you. Please feel free to call or email us to see what we can do to help the situation. Thanks and hope you have a great weekend.

                                                           Carlos Velasco
                                                          (951)699-6807
                                               Cvelasco@temeculahyundai.com

Ricardo,

Thanks for taking the time with me this morning to explain the situation.

Please  this survey and I already contacted Hyundai Corporate Office to let them know the service on your 2016 was good, it's the 2017 that you're concerned with.

Thanks again,

Ricardo,

Yes I spoke with theme about your payment situation and provided them additional information regarding your request.

Thanks again for re scoring your survey.

Thank-you for your feedback and please feel free to contact me if your would like.

We appologize that you needed more then just evacuate and recharge you system. We put dye in the system when we did this as a vehicle with 164k miles on may have additional issues. Once the system was filled and operating was when we were able to find the other issue. The charge was the same either way as we did not charge you for freon.
I hope this clears up some confusion and welcome a phone call if you have any other questions and or concerns.

Michiyo,

I am so glad to hear that this was not you that filled this out !! 
I am trying to have this removed as the real customer had a Great experience with Temecula Hyundai !

I am sorry that you were not aware that there was no spare tire, alot of the vehicles these days are coming with the Tire Mobility kit , not just Hyundai's.
I know this was your first visit to our service department in 31,000 miles and I see that we got you in and out very quickley, I do hope that this is a reflection on your frustration reagrding the tire and not our Service Department.