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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

KJ
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KARYN J.
Temecula, CA
2013 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2023
verified customer Verified Customer
10
Category: Service
Quick and Efficient
Temecula Hyundai is an exceptional Dealership. They employees are ALWAYS courteous and polite. Not only that but quite knowledgeable and are able to understand a lay person's explanation of their car problem. I appreciate them servicing my car and being thorough and complete. I have never had to return for something they forgot to do. If the Genesis Coupe had a 2024 version it would be my next car just because of their excellent service.
Employees worked with
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CARLOS VELASCO
Service Manager
MR
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MIGUEL R.
Winchester, CA
2023 Hyundai IONIQ 5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2023
verified customer Verified Customer
10
Category: Service
Service
Great service, and quick
Employees worked with
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CARLOS VELASCO
Service Manager
RH
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ROBERT H.
Aguanga, CA
2023 TUCSON HEV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2023
verified customer Verified Customer
10
Category: Service
Very Helpful and friendly
The representatives and staff were friendly, helpful. The turn-a-round on our two cars maintenance was done in a reasonable amount of time in the middle of the day.
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Hemet, CA
2021 ELANTRA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2023
verified customer Verified Customer
10
Category: Service
Excellent, easy service
I love Temecula Hyundai!! My services are always pain-free and positive. The added touches like complimentary waters, coffee, and Lyft rides are genuinely appreciated and make my experience even more enjoyable.
Employees worked with
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CARLOS VELASCO
Service Manager
JA
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JULIE A.
Temecula, CA
2019 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2023
verified customer Verified Customer
10
Category: Service
Brad the manager took care of all my needs and was extremely professional!Carlos in service department was very knowledgeable, and extremely helpful!
Brad and Carlos were extremely helpful, and professional!!
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2015 ELANTRA GT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2023
verified customer Verified Customer
10
Category: Service
Air conditioner
Carlos has always been wonderful to me and my family. We love coming to get our cars taken care here because it is always fair and fast!
Employees worked with
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CARLOS VELASCO
Service Manager
JA
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JO A.
Temecula, CA
2022 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2023
verified customer Verified Customer
10
Category: Service
Air compressor replacement
My air compressor stopped working when a pebble from the outside hit it, Carlos and TEAM were extremely helpful, not only getting the parts immediately, and arranging a quick repair date, but also postponing several times when I had a family emergency in Wisconsin. Upon returning they were expeditious at not only doing an excellent job, but Arranging for transportation back home while they were working on my 2022 Tucson, and transportation back to the dealership when the work was completed.
Cheers to Carlos and team!
Thank you!
JoAnn A
Employees worked with
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CARLOS VELASCO
Service Manager
CC
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CHERYL C.
Murrieta, CA
2013 ELANTRA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2023
verified customer Verified Customer
10
Category: Service
Excellent
The service was quick, efficient, and reasonable.
Employees worked with
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CARLOS VELASCO
Service Manager
GJ
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GERALD J.
Fallbrook, CA
2020 SANTA FE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2022
verified customer Verified Customer
10
Category: Service
Took vehicle for service, came home with a new car!
My lease was ending in 4 months! I took the vehicle in for an oil change! The service department handled the intake of the car very expeditiously! While waiting we met with our salesman and ended up leasing a new vehicle! The process was very smooth and we left happy!
Employees worked with
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CARLOS VELASCO
Service Manager
DS
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DOLORES S.
Hemet, CA
2017 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2022
verified customer Verified Customer
10
Category: Service
Very happy customer
I think I've gone to Hyundia Temecula 3 times, and every time everyone is very professional, and nice. I especially want to point out your specialty Tech. named Carlos. He's always the one who seems to help me. I come in all flustered because something is wrong with my car, and he eases me, and tells me, we'll find out what's going on, in the meantime relax in our lounge, and have some coffee lol.... and I do! He's got a very calming demeanor. I told him the only reason I'm keeping the car is because of the great way I'm treated, Thank U Carlos
Employees worked with
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CARLOS VELASCO
Service Manager
MM
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MICHAEL M.
Temecula, CA
2021 PALISADE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2022
verified customer Verified Customer
10
Category: Service
Warning note on dashboard
Called and told service department that I had a warning message. Told me to bring the vehicle in and they would check the problem.
Employees worked with
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CARLOS VELASCO
Service Manager
RD
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ROXANN D.
Murrieta, CA
2022 SANTA FE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2022
verified customer Verified Customer
10
Category: Service
Quick and timely services
It was a pleasant experience with the service department team.
Employees worked with
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CARLOS VELASCO
Service Manager
RP
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RANDALL P.
Temecula, CA
2013 SANTA FE SPORT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2022
verified customer Verified Customer
10
Category: Service
Outstanding Service
Always consistent and courteous and fairly priced. Timely and efficient…
Employees worked with
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CARLOS VELASCO
Service Manager
DB
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DUANE B.
Temecula, CA
2012 GENESIS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2022
verified customer Verified Customer
10
Category: Service
Excellent Service
Service done as requested. Accurate and complete.
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Perris, CA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great friendly service
Came early and they were able to still help me. I chose to wait, which they are a nice seating area with snacks to purchase free coffee and tvs playing while you wait. Service was fast and The staff has always been friendly.
CARLOS V., Service Manager from Temecula Hyundai responded on 03/28/2022 06:09 PM

Thank you for taking the time out of your day to fill out our survey with a great 5 star rating. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Menifee, CA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service is great
I want to thank Temecula Hyundai service team for servicing my vehicle and being there for my vehicle needs.
CARLOS V., Service Manager from Temecula Hyundai responded on 03/28/2022 06:09 PM

Thank you for taking the time out of your day to fill out our survey with a great 5 star rating. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
DC
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Darrell C.
Sun City, CA
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Everything went as smooth as possible.
Everyone there is pleasant to deal with.
CARLOS V., Service Manager from Temecula Hyundai responded on 03/17/2022 10:01 AM

Thank you for the fantastic 5 star review. We very much appreciate your business. Hope to see you for any service you may need in the future. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
AM
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Ammy M.
Winchester, CA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great check up
I only had a tire rotation n computer system upload.
CARLOS V., Service Manager from Temecula Hyundai responded on 03/07/2022 09:18 AM

Thank you for the great 5 star review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JH
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James H.
Menifee, CA
2022 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent sales staff
Great friendly people
CARLOS V., Service Manager from Temecula Hyundai responded on 02/22/2022 02:04 PM

Thank you for taking the time to fill out the survey and for giving us a fantastic 5 star review.  

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
MS
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Melanie S.
Murrieta, CA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Recall Repair and scheduled service
Everything was done quickly and efficiently and every person who helped me went above and beyond! Thank you!
CARLOS V., Service Manager from Temecula Hyundai responded on 02/22/2022 02:01 PM

Thank you for taking the time to fill out the survey and for giving us a fantastic 5 star review.  

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
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